Field Technician - Cape Town at West Indian Ocean Cable Company (WIOCC)

Job Objective: 
Focus on delivering efficient field support, by installing, commissioning and maintaining access and core fibre routes for self-build and leased fibre. To be acknowledged as 3rd level technical competence relating to network fibre. You will need to collaborate with cross-functional teams to enhance service delivery and client satisfaction. 

Key Duties & Responsibilities

• 24/7 field assistance, on-call
• Proactive monitoring of equipment & facilities
• Assist network installation, testing & commissioning, bringing into service and integration
• Cross connects & jumping
• Assist in maintaining records, inventory and spares
• Assist in receiving equipment, bench test, storage and RMA return handling
• Assist with incident and problem resolution as directed by NOC / TAC
• Provide Service Desk cover as required
• Assist with technical shareholder support/shareholder consultancy and sales support
• Assist with network quality and performance management
• Assist with the creation of ad hoc reports as needed

Minimum Qualifications:

• Bachelor's degree (or equivalent work experience) in a technical field
• Technical certifications i.e., CCNA or equivalent field experience (desirable)

Experience & Skills

• Requires 2 years of relevant work experience in telecom industry
• Knowledge of platforms including OTN, DWDM, SDH and Data (Ethernet, IP/MPLS, OSPF, BGP).
• Knowledge in supporting transmission and switching equipment from leading manufacturers. i.e., Mikrotik, Juniper, Tejas Networks etc.
• Effective written and verbal communication skills
• Excellent communication and soft skills, including the ability to listen, summarise and concisely share key information with clients

Attributes

• Client focused, relationship builder
• Integrity, honest with high ethical standards
• Boundless, passionate and flexible
• Personal excellence, accuracy and attention to detail
• Collaborative, achieve results through teamwork and partnerships