Fresh Jobs at HomeChoice Holdings Limited

Purpose of the role

• The ideal candidate for this role will be responsible for telephonically collecting money from customers who have outstanding debt in order to generate cash flows, minimize bad debts, reduce the risk of write-offs and rehabilitate delinquent customers.

Key Performance Areas

 Generate revenue

• Collect money on profile 0 – 2+ delinquent accounts (60-90 days) within 30 days
• Obtain “promise to pay” from customers
• Rehabilitate and educate customers with regards to their payment profile
• Achieve daily collection targets

Efficiency and productivity

• Negotiate payments from customers following the call script, within dialer time and meet departmental KPA targets
• Completion of lost time sheets on a daily basis
• Adhere to company systems, processes, policies and procedures
• Constantly and proactively look for ways to improve efficiencies through performance, communications, procedures and systems

Customer service

• Negotiate with customers in a way that does not tarnish the relationship of the customer
• Ensure that a polite, friendly, efficient and professional service is provided

Quality standards

• Focus on “getting it right first time” in order to ensure that correct and precise information is relayed to customers
• Capture all details of customer liaison and agreements accurately onto the system

Requirements

Qualifications & Accreditations

• Grade 12 / Matric or Equivalent Qualification

Experience & Skills

• Minimum of 1 year Collections experience within a Contact Centre
• Effective communication skills (verbal and written)
• Must be available to work shifts, weekends and public holidays
• Clear credit and criminal record
• Must be computer literate (Email, Internet, Word and Excel)
• Excellent telephone etiquette

Attributes & Behavior's

• Performance-driven and results-orientated with a relentless drive to succeed
• A strong can-do attitude and an energetic positive approach
• Attention to detail with a thorough approach to work
• Excellent listening and interpersonal communication
• Team player but able to work independently

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Description

This role will be ideal for a candidate who can telephonically market/sell our company’s wide range of products to new and existing customers, ensuring that you meet business objectives whilst maintaining a high level of customer satisfaction

What you will love doing in this role:

• Meeting sales objectives and revenue targets
• Ensure that the agreed sales and revenue targets are achieved in line with business requirements
• Meet operational and quality efficiencies
• Consistently reach performance targets and standards relating to productivity, adherence, turnaround time, and quality
• Provide an exceptional customer experience
• Accurate capturing of customer information
• Present, promote, and sell products/services in accordance with agreed processes and procedures
• Ensure a professional, polite, and efficient service is offered by acting as an ambassador
• Adaptable with the ability to respond positively to working within a pressurized environment
• Handle objections appropriately to ensure that positive results are achieved whilst maintaining customer satisfaction.
• Present products to potential customers who meet qualifying criteria

Requirements

What you’ll need to do this role:

• Matric / Grade 12 (Required)
• Minimum of 2-3 year’s sales/telemarketing (outbound) experience within a Contact Centre (Required)
• Must be computer literate (Email, Internet, Word, and Excel)
• Excellent communication skills (verbal and written)
• Excellent telephone etiquette
• Sound understanding of a dialler system and functions
• Target-driven with the ability to sustain high-performance consistently
• A clear understanding of a contact centre environment
• A sound understanding of contact centre metrics and how these are used to review performance to achieve the right results.

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Description

• The ideal candidate for this role will be responsible for the overall management and day to day operations of the homechoice Showroom Retail Space

What you will love doing in this role

• To manage sales objectives and operational efficiencies
• Stock management in line with stock procedures , customer and visual display stock
• To ensure all instore communication is communicated accurately throughout the showroom
• Cash management
• Execution and implementation of monthly promotion and displays
• Security – management of store and well-being of staff
• To ensure all category specialists are fully trained
• Ensure that monthly intake and NSV targets are achieved
• To ensure that an exceptional customer experience is consistently achieved
• Stockroom management , minimizing GRs and cancellations
• Manage housekeeping
• Daily/Weekly/Monthly Reporting
• People Management
• Project Management

Requirements

What you'll need to do this role

• Relevant tertiary qualification (Sales & Marketing)
• Minimum of 5 years’ working experience within retail industry
• Working in the homewares retail industry would be highly advantageous
• Minimum of 5 years’ experience in leading a team within a sales target driven environment
• Experience using MS Office packages
• Must be available to work shifts, weekends and public holidays
• Clear credit and criminal record

What we will love about you

• Ethical and professional self-starter with high energy levels
• Excellent planning and organizational skills with a customer centric attitude
• Natural leader with the ability to mentor and inspire
• Deadline and target driven with great attention to detail
• Excellent communication and motivational skills with the ability to communicate at all levels
• Ability to work well under pressure and manage stress effectively
• Adaptable, flexible with loads of initiative

Behaviours we love 

Wow my customer

• Walk in my customers’ shoes
• Deliver on my promises
• Deliver insight-led solutions my customers need

Treat the business as my own

• Take accountability
• Be curious, creative & explore opportunities
• Do it right & at the right time

Play as a team

• Be helpful
• Be inclusive
• Find the fun

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Description

• homechoice is a leading South African homeware retailer. For over 35 years we’ve helped our customers create beautiful homes they love with an innovative range of quality products they can afford.

What you will love doing in this role

• Creatively execute on design briefs from marketing
• Liaise with photography on image selection and layout direction
• Develop design templates for print material, plan layouts & prep for publication
• Produce considered and quality design that follows current print design best practices
• Roll out campaign artwork from key visuals across multiple sizes, platforms, and mediums
• Refresh landing page layouts and templates across multiple devices
• Implement use of CI, marketing directives and seasonal themes across multiple publications
• Ensure continuity of design across print materials
• Ensure design always considers the user perspective and journey
• Deliver creative within agreed timelines

Requirements

What you'll need to do this role

• A relevant qualification in Graphic Design
• A strong and relevant design portfolio
• Minimum of 5 years working experience in print design with focus on large layout design
• Minimum of 3 years working experience in digital design
• An understanding of digital and mobile first design and best practices
• A good understanding of UI and UX principles
• Experience in an online retail environment would be advantageous
• Experience in an e-commerce environment would be advantageous
• Understanding of HTML would be advantageous
• Expert in Adobe InDesign
• Competent in Adobe XD
• Competent in Adobe Photoshop
• Knowledge of Sketch; Figma; Zeplin Invision would be advantageous

What we will love about you

• Problem solver
• Multi-tasker
• Excellent attention to detail
• Team player
• Collaborator
• Good time management

Behaviours we love 

Wow my customers

• Walk in my customers’ shoes
• Deliver on my promises
• Deliver insight-led solutions my customers need

Treat the business as my own

• Take accountability
• Be curious, creative & explore opportunities
• Do it right & at the right time

Play as a team

• Be helpful
• Be inclusive
• Find the fun