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Fidelity Services Group is Southern Africa's largest integrated security solutions provider and the industry leader in protection innovation. Excellence in service delivery and implementation are fundamental to our impressive track record. By keeping abreast of the latest trends and technological developments globally, and continuously evolving and innovatin...
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Job Purpose:
- The HR Coordinator/PA will be responsible for providing administrative and coordination support to the Coastal and Inland HR Managers in order to ensure the effective and efficient delivery of HR services. Additionally, the role will provide PA support to the Group HR Executive.
Key Responsibilities:
HR Coordination:
- Provide assistance to the HR Managers in the delivery of HR services including recruitment, onboarding, performance management, training and development.
- Liaison between the HR department and other parts of the organisation, ensuring smooth communication and coordination of HR policies and practices.
- Work closely with the COEs to ensure that HR policies and practices are aligned with the overall business strategy and goals, and feedback to the Group HR Executive.
- Ensuring smooth communication and coordination of HR policies and practices.
- Assist with the preparation and dissemination of HR related correspondence and documentation.
- Administer HR policies and procedures and liaise with relevant stakeholders to ensure compliance.
- Coordinate and maintain accurate HR team records and databases including employee files, leave records and timesheets.
- Assist with the development and implementation of HR projects and initiatives.
- Respond to employee inquiries and escalate issues as necessary to the appropriate managers.
PA Support:
- Provide diary management support to the Group HR Executive
- Schedule and arrange meetings, travel and accommodation arrangements
- Prepare and distribute meeting agendas and minutes
- Provide documentation support to the Group HR Executive, including drafting and editing of correspondence and reports
- Act as a point of contact for internal and external stakeholders on behalf of the Group HR Executive
- Actively assist the COE’s to manage the diary/meeting
- Prioritise urgent meetings with the stakeholders
General:
- Contribute to the development and implementation of office procedures and systems to support efficient operations.
- Undertake any other duties as directed by the Group HR Executive and HR Managers.
- This role requires travel between Midrand, Krugersdorp and Heldekruin.
Qualifications:
- Relevant tertiary qualifications in administration or HR
Experience:
- A minimum of 2 years’ experience in a similar HR Coordination/PA role
Skills:
- Strong organisational and administration skills with the ability to prioritise effectively
- Excellent communication skills both written and verbal
- Strong attention to detail and accuracy
- High level of proficiency in MS Office, particularly Word and Excel
- Ability to collaborate and work effectively as part of a team
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PURPOSE: To effectively quote and sign up potential clients requiring the services of ADT Security.
QUALIFICATION & EXPERIENCE:
- Matric
- 3 years’ Sales experience
- Drivers license
- Reliable Car
- PSIRA C - Advantageous
JOB REQUIREMENTS & OTHER ATTRIBUTES:
- Computer Literate (MS Office, advanced Excel, PowerPoint)
- Listener experience advantageous
- All paperwork scheduled for installation the following day must be in by 12h00 with Contracts Centre, for processing. Contracts Centre to have paperwork to at CIS by 12h00 and in stores by 13h00
- Accurate submission of reports \ research information to department heads or hub leaders when required
- Timeous submission of cell phone statements and commission sheets.
- Book appointments between 08h00 to 17h00 – one and a half hours apart, or as discussed with coordinators
- Add-on (additional equipment or upgrading of existing equipment) – client account number to be recorded for outstanding monies check
- Link-up (existing alarm system, maybe with another company or new client moving into premises that has a system) – Ex-response Company name to be recorded
- Alarm only (no radio link-up - only alarm equipment)
- Full alarm (completely new alarm with radio link-up)
- Panic Alarm (panic system with radio link-up)
- Co-Ordinator to telephone consultant with appointment details. Should the consultant be unavailable – a voice message will be left. Co-Ordinator to confirm lead receipt with rep
- Co-Ordinator to fax appointment sheet to relevant Hub 16h00 daily.
- Consultants will phone coordinators on an hourly basis to advise of their own booked appointments and to receive their new appointment details. Consultants to also advise coordinators to times they will be unavailable to do appointments. This will eliminate double bookings.
- Consultant visits client and quotes at the appointed time
PERFORMANCE STANDARDS
- To ensure that all contracts and quotations are completed accurately and in full, where necessary drawings and or technical addendum’s to be attached.
- Ensure timeous submission of all paperwork.
- Ensure that all stats maintained are accurate
- Ensure all feedback on direct leads is accurate
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Overall purpose of the job:
Holistically support the Group Executive: Corporate Support in all projects and administrative requirements.
Duties & Responsibilities:
Project Coordination and Administration Support for the Group Executive in the following key initiatives:
- Account management of strategic corporate SOE’s and government clients.
- Identification of opportunities for reciprocal business with existing suppliers.
- Management of partnerships and joint ventures with potential B-BEEE partners.
- Growth of the Video Surveillance business in partnership with Vumacam.
- Identification of new projects that serve to diversify revenue streams and support existing business.
- Managing workstreams and liaising with various departments internally.
- Conducting comprehensive research on potential joint venture partners, analyzing their expertise, capabilities, and alignment with our values.
- Reaching out to potential joint venture partners to explore collaboration opportunities, initiate conversations, and establish rapport.
- Management of Fidelity’s employee share scheme – Khula Nathi Employee Investments.
- Management of deliverables from various Board Sub-Committee’s including TSEC, EBC, Fidelity Cares.
- Representation of Fidelity Services Group in various strategic industry groups (National Bargaining Council Private Security Sector, Private Security Sector Provident Fund, South African National Security Employers’ Association) to provide input and influence to ensure viability and sustainability of the industry.
Secretarial Functions and Administration Support:
- CSA Employment Equity Committee – reports, statistics, meeting preparations.
- CSA Industrial Action Contingency Committee.
- Fidelity ADT Provident Fund – Chairman’s office.
- Fidelity ADT Wage Negotiations.
- Fidelity ADT Headcount approval process.
- Industry Awards.
Minimum Qualifications and Experience:
- Degree / currently studying towards a degree.
- A minimum of 5 years’ experience in a project management environment.
- Advanced computer literacy in Microsoft Outlook, Excel, Word, PowerPoint, Project management software.
- Experience within security sector beneficial.
Skills and Attributes:
- Quick thinker
- Problem solver
- Positive attitude
- Driven for results
- Action orientated
- Collaboration
- Organisation skills
- Planning
- Time Management
- Excellent communication skills (verbal and written)
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Overall purpose of the job: To effectively and efficiently perform the general admin/SAP function for the Commercial Sales Department.
Duties & Responsibilities:
- Opening of Jobs on SAP
- Removing of jobs and changing statuses of quotes for Sales Reps to change their quotes of returned jobs
- Re-Opening of Jobs when Sales Reps done Making Changes
- Populate reports from Regional Co-ordinators and consolidate it to one report daily
- Generating SAP reports for House Division
- Daily population of Job Progress Report.
- Checking all job files
- After opening a job, make a copy of checklist, print out a Confirmation Document and scan all documents
- Copy and paste scanned documents onto the shared folder
- Go back to the job and attach scanned documents on an SD and CS and Contract number
- Make sure Business Areas are correct on CS and M & R
- Opening of Contract numbers for M & R
- Opening of Contract numbers of Maintenance jobs
- Write the job onto the “Hand-Over” book
- Submit the job to technical and let them sign for receipt of the file.
- Attend meetings when invited
- Attend Over-due report meeting every Friday
- Print and make copies of the report for Di on Fridays for the meeting
- Make sure new employees sign SAP forms access
- Submission of forms to Finance
- Do follow-ups on forms submitted
- Solve and come up with solutions for SAP queries and errors
- Send unsolved issues to SAP consultant
- Pull and manually fix SAP report for Management
- resolve issues from technical and Finance as they occur
- Printing/Sending out paper-work for Credit Controllers when they lost the files
- Complete forms for cancellation of jobs for Lucy to cancel
- Assist and give guidelines to Administrators in Midrand, CPT and KZN on challenges or issues they experiencing on SAP
- Assist and give guidelines to Sales Reps on working on the system and opening quotations
- Train new Sales reps SAP and SAP system process
- Sending queries to Procurement when materials are not correctly loaded (Scan quote and send to Procurement
- Do reports for management meetings
- Allocate Technical, Sold and Ship To on CS
Minimum qualifications and experience:
- Matric / Grade 12
- Relevant qualification
- Computer Literate (MS Office, advanced Excel, PowerPoint)
Attributes:
- Action orientated
- Time Management
- Business Acumen
- Planning and Organizing
- Attention to detail
- Problem Solving
- Interpersonal Savvy
- Action orientated
- Confidentiality
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Overall Purpose of the Job: Financial Reporting and analysis of results
Minimum Requirements
- Suitable Bachelor’s Degree (Accounting / Financial Management) required
- 3 years of analytical experience
- SAP
- Advanced Excel
Job Specification
- Complete general ledger reconciliations and attend to open item clearings on SAP;
- Complete monthly/weekly journals;
- Reconcile and review stock accounts from valuation to GL;
- Ensure all clearing accounts are balancing and cleared;
- Check subsidiary ledger batches before posting;
- Revenue forecasting. Give insights on actual revenue vs forecasted.
- Assist with Revenue increase management. Forecasting of increases and contract amendments.
- Preparation of Billed vs Monitored report. All devices installed should have recurring revenue associated to it.
- Assist with weekly Capitalisation process. Preparation of all upload templates. Stock code and location management.
- Work with AP on supplier invoice receipting, processing and payments. Determine where accruals are necessary for month-end reporting purposes.
- Reconciliation of the overall PICS B2C revenue and customer accounts. Preparation of SAP import journal.
- Preparing customer write-off templates.
- Ensure resolution of queries within the agreed departmental/business unit SLAs;
- Provide telephonic & written communication (feedback) to suppliers and region as & when the queries are resolved;
- Monthly Profit & Loss reporting and analysing monthly variances
- Analysing general ledger accounts
- Participate in various ad-hoc projects where necessary.
- Always strive for continuous improvement of systems and processes.
Behavioural Competencies:
- Excellent verbal & written communication skills
- Computer literate – Excel essential
- Excellent telephone skills
- Excellent reconciliation skills with large data sets.
go to method of application »
Overall purpose of the job: To effectively and efficiently perform the general admin/SAP function for the Commercial Sales Department.
Duties & Responsibilities:
- Opening of Jobs on SAP
- Removing of jobs and changing statuses of quotes for Sales Reps to change their quotes of returned jobs
- Re-Opening of Jobs when Sales Reps done Making Changes
- Populate reports from Regional Co-ordinators and consolidate it to one report daily
- Generating SAP reports for House Division
- Daily population of Job Progress Report.
- Checking all job files
- After opening a job, make a copy of checklist, print out a Confirmation Document and scan all documents
- Copy and paste scanned documents onto the shared folder
- Go back to the job and attach scanned documents on an SD and CS and Contract number
- Make sure Business Areas are correct on CS and M & R
- Opening of Contract numbers for M & R
- Opening of Contract numbers of Maintenance jobs
- Write the job onto the “Hand-Over” book
- Submit the job to technical and let them sign for receipt of the file.
- Attend meetings when invited
- Attend Over-due report meeting every Friday
- Print and make copies of the report for Di on Fridays for the meeting
- Make sure new employees sign SAP forms access
- Submission of forms to Finance
- Do follow-ups on forms submitted
- Solve and come up with solutions for SAP queries and errors
- Send unsolved issues to SAP consultant
- Pull and manually fix SAP report for Management
- resolve issues from technical and Finance as they occur
- Printing/Sending out paper-work for Credit Controllers when they lost the files
- Complete forms for cancellation of jobs for Lucy to cancel
- Assist and give guidelines to Administrators in Midrand, CPT and KZN on challenges or issues they experiencing on SAP
- Assist and give guidelines to Sales Reps on working on the system and opening quotations
- Train new Sales reps SAP and SAP system process
- Sending queries to Procurement when materials are not correctly loaded (Scan quote and send to Procurement
- Do reports for management meetings
- Allocate Technical, Sold and Ship To on CS
Minimum qualifications and experience:
- Matric / Grade 12
- Relevant qualification
- Computer Literate (MS Office, advanced Excel, PowerPoint)
Attributes:
- Action orientated
- Time Management
- Business Acumen
- Planning and Organizing
- Attention to detail
- Problem Solving
- Interpersonal Savvy
- Action orientated
- Confidentiality
go to method of application »
The above position is vacant at CashMaster for Rustenburg reporting to the Operations Manager, CashMaster
Providing a professional and efficient service to customers by diagnosing, troubleshooting and repairing cash acceptance devices. Ensuring customer satisfaction. Attending to all cash acceptance devices calls given by Management, Installations and Call Centre.
Minimum Requirements:
- Matric / Grade 12 / National Senior Certificate
- Outstanding customer service skills
- Excellent technical, problem solving and analytical skills
- Strong written and oral communication skills
- Ability to work weekends and holidays
- Grade C PSIRA Registered
Key Performance Areas: (not totally inclusive)
- Provide service and customer support during field visits or dispatches
- Manage all on site installations, repairs, maintenance and test tasks
- Diagnose errors or technical problems and determine proper solution
- Comprehend customer requirements and make appropriate recommendations/briefings
- Produce timely and detailed reports
- Recordkeeping: Document all actions and call details, job cards completed in detail, group SLA updates etc.
- Operate vehicle in a safe manner
- Adhere to all company’s filed procedures and processes
- Maintain a professional appearance
- Build positive working relationships with customer
- Adhere to SLA requirements/time frames and monthly preventative maintenance on devices
- Adhere to management instructions
Core Competencies
- Demonstrates integrity by modelling CashMaster’ s values and ethical standards
- Strong analytical skills
- Focuses on impact and result for the client and responds positively to feedback
- Leads teams effectively and shows conflict resolution skills
- Consistently approaches work with energy and a positive, constructive attitude
- Builds strong relationships with clients and external actors
- Remains calm, in control and good humoured even under pressure
- Demonstrates openness to change and ability to manage complexities
- Ability to advocate and provide policy advice
- Ability to promote integrity and business ethics; demonstrate mature judgment, trust and open communication; ability to ensure effective team work, collaborative behaviour and team spirit
- Ability to develop collaborative and harmonious relationship with external partners and clients at the senior level
- Excellent communication and negotiation skills to persuade and influence others
- Ability to multi-task and prioritize work schedules
Skills
- Analytical
- Communication
- Critical thinking
- Diplomacy
- Leadership and team building
- Change management
- Project management
- Persuasion and influencing
- Judgement and decision making
- Service orientation
Method of Application
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