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Core Group represents some of the world’s premier professional and consumer technology brands in Sub-Saharan Africa. If you would like to join us and become a reseller, please contact us if you believe your company qualifies after consultation of the following information.
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Responsibilities:
1. Customer Engagement:
- Engage and build positive relationships with customers to understand their needs and requirements.
- Provide exceptional customer service by offering product knowledge, advice, and assistance.
- Demonstrate a thorough understanding of various products, features, and benefits to effectively answer customer queries and make recommendations.
- Serve as the primary point of contact for customers to ensure a seamless sales experience.
- Maintain regular follow-up and communication with customers to nurture ongoing relationships.
2. Sales Management:
- Achieve sales targets through effective lead generation, prospecting, and conversion strategies.
- Develop and implement sales techniques to increase customer interest and drive sales growth.
- Collaborate with the sales team to identify potential sales opportunities, market trends, and customer needs.
- Conduct product demonstrations and presentations to potential customers.
- Prepare and present sales proposals, negotiate terms, and close deals.
- Monitor and track sales activities, customer interactions, and market feedback for reporting purposes.
3. Product Expertise:
- Continuously acquire and update product knowledge, including features, benefits, and competitor offerings.
- Conduct regular research on market trends, customer preferences, and competitor activities to provide accurate and up-to-date information to customers.
- Identify opportunities to enhance existing products or suggest new product ideas based on customer feedback and changing market demands.
- Actively participate in product trainings and ensure mastery of technical knowledge.
Requirements:
Education and Experience:
- Bachelor's degree in business, marketing, or a related field is preferred.
- Proven experience in sales or relevant customer-facing roles.
- Familiarity with the sales process and techniques.
Skills and Abilities:
- Excellent communication and interpersonal skills.
- Strong negotiation and persuasion abilities.
- Customer-oriented approach with a passion for providing exceptional service.
- Able to understand and fulfill customer needs by recommending appropriate solutions.
- Ability to work independently and as part of a team.
- Proficient in using CRM and other sales software/tools.
- Good organizational and time management skills.
- Self-motivated with a results-driven attitude.
- Adaptability to changes and ability to thrive in a dynamic environment.
go to method of application »
Qualifications:
- Relevant qualification in business, management, or a related field.
- Strong commercial skills and business acumen.
- 4-7 years of management experience, preferably within the retail concession or distribution sector.
- Experience within the retail sector, ideally with exposure to distribution operations
- Proven track record of effectively managing teams within a sales and marketing-driven, customer service-focused environment (7 years of practical managerial experience).
Key Responsibilities:
Sales Target Achievement:
- Effectively communicate and drive sales targets across retail concession stores.
- Develop and implement strategies to achieve and exceed sales quotas monthly.
- Monitor sales performance and take corrective actions as needed.
- Collaborate with the marketing team to develop and execute sales promotions and initiatives.
Business Development, Customer Relationships, and Business Growth:
- Provide input into budget formulation and manage performance in line with the budget.
- Develop and agree upon a business plan for each store.
- Identify and pursue business growth opportunities within the territory(Initially Western Cape and expanding Nationwide)
- Build and maintain strong customer relationships to drive sales and customer satisfaction.
- Collaborate closely with marketing teams to align strategies and ensure effective communication of brand messaging and promotions.
- Stay updated with market trends and competitor activities to identify new opportunities.
- Work closely with the marketing team to manage the brand development process to ensure the Apple ecosystem is communicated to the consumer, corporate customer and educational institutions
- Manage & execute in store events
Leadership:
- Build, organise, motivate, and lead a dynamic, high-performance team across multiple retail concession stores.
- Inspire, motivate, and support store teams to maximise sales and deliver exceptional customer service.
- Develop and mentor managers to enhance their skills and leadership capabilities.
- Implement effective recruitment & retention strategies to attract and retain top talent.
- Conduct regular performance evaluations and provide coaching and feedback to drive individual and team performance.
Customer Experience & Interaction:
- Set, measure, and maintain the highest standards of customer engagement and service.
- Handle customer inquiries, feedback, and conflicts effectively.
- Foster a customer-centric culture across retail concession stores.
- Ensure consistent implementation of brand guidelines and standards to create an exceptional customer experience.
Process & Procedures:
- Monitor adherence to company policies, procedures, and brand guidelines.
- Identify areas for improvement in operational efficiency and implement necessary processes.
- Ensure compliance with all relevant regulations and laws in South Africa.
- Oversee stock management, including optimising stock levels and merchandising displays.
- Safeguard company assets and minimise shrinkage.
Training and Development:
- Provide daily coaching and training to sales staff to improve sales conversion rates and product knowledge.
- Ensure all team members receive ongoing training to meet Apple and Core Group certification standards.
- Develop and implement training programs to enhance the technical and sales skills of the team.
go to method of application »
Job Description
- iStore is the home of everything Apple, and Africa’s largest Apple Premium Reseller. With a retail footprint of more than 30 physical and online stores across Africa that provide expert advice, Apple Authorised Repairs, Business, Education, training and technical support for anything and everything Apple.
- We are looking for tech savvy, retail inclined individuals with great communication skills to join our team.
- Our iStore Sales Consultant is responsible to maximise the sales opportunity in the iStore.
- You will be ensuring that all customers receive hands-on experience with the latest Apple technology & services. You will proactively approach and engage with customers to understand their needs, present complete solutions and create memorable experiences.
- We will give you all the knowledge and tools around all our iStore products for you to be successful in the role.
- This role is ideal for someone that would need a little flexibility and not a full time role at current. You will be in a flexible position where you will only be required to work 108 hours per month.
If you thrive on teamwork and great customer service. This position might just be for you.
- Do you have a minimum of a Matric certificate?
- Some Sales Experience, preferably in retail or alternatively product knowledge would be an advantage?
- Are you passionate about our products and have some experience?
go to method of application »
Job Description
- iStore is the home of everything Apple, and Africa’s largest Apple Premium Reseller. With a retail footprint of more than 30 physical and online stores across Africa that provide expert advice, Apple Authorised Repairs, Business, Education, training and technical support for anything and everything Apple.
- We are looking for tech savvy, retail inclined individuals with great communication skills to join our team.
- Our iStore Sales Consultant is responsible to maximise the sales opportunity in the iStore.
- You will be ensuring that all customers receive hands-on experience with the latest Apple technology & services. You will proactively approach and engage with customers to understand their needs, present complete solutions and create memorable experiences.
- We will give you all the knowledge and tools around all our iStore products for you to be successful in the role.
- This role is ideal for someone that would need a little flexibility and not a full time role at current. You will be in a flexible position where you will only be required to work 108 hours per month.
If you thrive on teamwork and great customer service. This position might just be for you.
- Do you have a minimum of a Matric certificate?
- Some Sales Experience, preferably in retail or alternatively product knowledge would be an advantage?
- Are you passionate about our products and have some experience?
go to method of application »
Job Description
- iStore is the home of everything Apple, and Africa’s largest Apple Premium Reseller. With a retail footprint of more than 30 physical and online stores across Africa that provide expert advice, Apple Authorised Repairs, Business, Education, training and technical support for anything and everything Apple.
- We are looking for tech savvy, retail inclined individuals with great communication skills to join our team.
- Our iStore Sales Consultant is responsible to maximise the sales opportunity in the iStore.
- You will be ensuring that all customers receive hands-on experience with the latest Apple technology & services. You will proactively approach and engage with customers to understand their needs, present complete solutions and create memorable experiences.
- We will give you all the knowledge and tools around all our iStore products for you to be successful in the role.
- This role is ideal for someone that would need a little flexibility and not a full time role at current. You will be in a flexible position where you will only be required to work 108 hours per month.
If you thrive on teamwork and great customer service. This position might just be for you.
- Do you have a minimum of a Matric certificate?
- Some Sales Experience, preferably in retail or alternatively product knowledge would be an advantage?
- Are you passionate about our products and have some experience?
go to method of application »
Job Description
- iStore is the home of everything Apple, and Africa’s largest Apple Premium Reseller. With a retail footprint of more than 30 physical and online stores across Africa that provide expert advice, Apple Authorised Repairs, Business, Education, training and technical support for anything and everything Apple.
- We are looking for tech savvy, retail inclined individuals with great communication skills to join our team.
- Our iStore Sales Consultant is responsible to maximise the sales opportunity in the iStore.
- You will be ensuring that all customers receive hands-on experience with the latest Apple technology & services. You will proactively approach and engage with customers to understand their needs, present complete solutions and create memorable experiences.
- We will give you all the knowledge and tools around all our iStore products for you to be successful in the role.
- This role is ideal for someone that would need a little flexibility and not a full time role at current. You will be in a flexible position where you will only be required to work 108 hours per month.
If you thrive on teamwork and great customer service. This position might just be for you.
- Do you have a minimum of a Matric certificate?
- Some Sales Experience, preferably in retail or alternatively product knowledge would be an advantage?
- Are you passionate about our products and have some experience?
go to method of application »
Job Description
- iStore is the home of everything Apple, and Africa’s largest Apple Premium Reseller. With a retail footprint of more than 30 physical and online stores across Africa that provide expert advice, Apple Authorised Repairs, Business, Education, training and technical support for anything and everything Apple.
- We are looking for tech savvy, retail inclined individuals with great communication skills to join our team.
- Our iStore Sales Consultant is responsible to maximise the sales opportunity in the iStore.
- You will be ensuring that all customers receive hands-on experience with the latest Apple technology & services. You will proactively approach and engage with customers to understand their needs, present complete solutions and create memorable experiences.
- We will give you all the knowledge and tools around all our iStore products for you to be successful in the role.
- This role is ideal for someone that would need a little flexibility and not a full time role at current. You will be in a flexible position where you will only be required to work 108 hours per month.
If you thrive on teamwork and great customer service. This position might just be for you.
- Do you have a minimum of a Matric certificate?
- Some Sales Experience, preferably in retail or alternatively product knowledge would be an advantage?
- Are you passionate about our products and have some experience?
go to method of application »
Job Description
- iStore is the home of everything Apple, and Africa’s largest Apple Premium Reseller. With a retail footprint of more than 30 physical and online stores across Africa that provide expert advice, Apple Authorised Repairs, Business, Education, training and technical support for anything and everything Apple.
- We are looking for tech savvy, retail inclined individuals with great communication skills to join our team.
- Our iStore Sales Consultant is responsible to maximise the sales opportunity in the iStore.
- You will be ensuring that all customers receive hands-on experience with the latest Apple technology & services. You will proactively approach and engage with customers to understand their needs, present complete solutions and create memorable experiences.
- We will give you all the knowledge and tools around all our iStore products for you to be successful in the role.
- This role is ideal for someone that would need a little flexibility and not a full time role at current. You will be in a flexible position where you will only be required to work 108 hours per month.
If you thrive on teamwork and great customer service. This position might just be for you.
- Do you have a minimum of a Matric certificate?
- Some Sales Experience, preferably in retail or alternatively product knowledge would be an advantage?
- Are you passionate about our products and have some experience?
go to method of application »
Job Description
- iStore is the home of everything Apple, and Africa’s largest Apple Premium Reseller. With a retail footprint of more than 30 physical and online stores across Africa that provide expert advice, Apple Authorised Repairs, Business, Education, training and technical support for anything and everything Apple.
- We are looking for tech savvy, retail inclined individuals with great communication skills to join our team.
- Our iStore Sales Consultant is responsible to maximise the sales opportunity in the iStore.
- You will be ensuring that all customers receive hands-on experience with the latest Apple technology & services. You will proactively approach and engage with customers to understand their needs, present complete solutions and create memorable experiences.
- We will give you all the knowledge and tools around all our iStore products for you to be successful in the role.
- This role is ideal for someone that would need a little flexibility and not a full time role at current. You will be in a flexible position where you will only be required to work 108 hours per month.
If you thrive on teamwork and great customer service. This position might just be for you.
- Do you have a minimum of a Matric certificate?
- Some Sales Experience, preferably in retail or alternatively product knowledge would be an advantage?
- Are you passionate about our products and have some experience?
go to method of application »
Job Description
- iStore is the home of everything Apple, and Africa’s largest Apple Premium Reseller. With a retail footprint of more than 30 physical and online stores across Africa that provide expert advice, Apple Authorised Repairs, Business, Education, training and technical support for anything and everything Apple.
- We are looking for tech savvy, retail inclined individuals with great communication skills to join our team.
- Our iStore Sales Consultant is responsible to maximise the sales opportunity in the iStore.
- You will be ensuring that all customers receive hands-on experience with the latest Apple technology & services. You will proactively approach and engage with customers to understand their needs, present complete solutions and create memorable experiences.
- We will give you all the knowledge and tools around all our iStore products for you to be successful in the role.
- This role is ideal for someone that would need a little flexibility and not a full time role at current. You will be in a flexible position where you will only be required to work 108 hours per month.
If you thrive on teamwork and great customer service. This position might just be for you.
- Do you have a minimum of a Matric certificate?
- Some Sales Experience, preferably in retail or alternatively product knowledge would be an advantage?
- Are you passionate about our products and have some experience?
go to method of application »
Your Responsibilities:
- Provide Exceptional Customer Service: Welcome customers, listen to their needs, and assist them in finding the perfect Nintendo products and games. Offer expert advice, product demonstrations, and personalized recommendations.
- Stay Up-to-Date: Stay informed about the latest Nintendo releases, gaming trends, and industry news. Be the resident expert who can guide customers through the vast Nintendo catalogue.
- Drive Sales: Maximize sales opportunities by upselling products, providing add-on recommendations, and showcasing the value of Nintendo's offerings. Meet and exceed sales targets while maintaining excellent customer satisfaction.
Requirements:
- Passion for Gaming: A deep love for Nintendo and a strong understanding of its products, franchises, and history.
- Customer-Focused Mindset: A genuine desire to provide exceptional customer service, build relationships, and ensure every customer leaves with a smile.
- Flexibility: Willingness to work flexible hours, including weekends and holidays, to meet the needs of our customers.
go to method of application »
Job Description
- iStore is the home of everything Apple, and Africa’s largest Apple Premium Reseller. With a retail footprint of more than 30 physical and online stores across Africa that provide expert advice, Apple Authorised Repairs, Business, Education, training and technical support for anything and everything Apple.
- The iStore Technical Support Technicians are a combination of technically strong individuals with great people skills.
- Your role would be to provide technical support to the iStore customers, through trouble shooting, resolving technical issues and software support. You will also provide training and assistance to iStore customers when required as well as exceptional and professional quality support service.
You need to have:
- Completed Matric and IT qualification (minimum A+/N+)
- Experience in Helpdesk/1st Line Support
The right person for this role is someone with
- Tenacity, that demonstrating enthusiasm and urgency, as well as striving for excellence, when it comes to achieving results and dealing with challenges
- Conflict Management, Managing complexity, disagreement, and conflict effectively and smoothly
- Situational Awareness, Understanding the situation, demonstrating the right attitude, and taking timely action
- Learning and Development, Open, motivated, and proactively seek learning and development opportunities
go to method of application »
Job Description
- iStore is the home of everything Apple, and Africa’s largest Apple Premium Reseller. With a retail footprint of more than 30 physical and online stores across Africa that provide expert advice, Apple Authorised Repairs, Business, Education, training and technical support for anything and everything Apple.
- The iStore has an exciting opportunity available for a part time Admin Assistant in our store. You will support and assist the Admin/ Operations Manager in the iStore with stock control and asset management, etc to minimise risk. You will provide support in ensuring that all iStore policies, processes, and standard operating procedures (SOP’s) are adhered to.
- You will be in a flexible position where you will only be required to work 138 hours per month.
You need to have:
- A Completed Matric (Tertiary Qualification would be advantageous)
- 1+ years admin experience in a retail environment or a degree
- 2+ years admin experience in a different industry
The right person for this role is someone with
- Tenacity, that demonstrating enthusiasm and urgency, as well as striving for excellence, when it comes to achieving results and dealing with challenges
- Situational Awareness, Understanding the situation, demonstrating the right attitude, and taking timely action
- Organisation and Planning , Building, enabling and aligning great teams to deliver organizational commitments and plans
- Effective Communication, Clear and impactful communication to address the specific needs of different audiences, using multiple formats and tools
go to method of application »
Responsibilities:
- Lead, mentor, and manage a team of business intelligence analysts.
- Develop and implement business intelligence strategies and solutions in collaboration with the team.
- Design and maintain complex Power BI reports and dashboards to meet organizational reporting needs.
- Oversee end-to-end BI projects, from requirements gathering to implementation and maintenance.
- Manage the creation and maintenance of data pipelines, ensuring efficient and accurate data flow.
- Use SQL to extract and manage data warehouses for reporting needs.
- Oversee the integration of data from various sources into a cohesive and accessible data warehouse.
- Work with data engineers to implement and maintain data warehouses and pipelines. Proficiency in using DBT beneficial.
- Ensure the security, accuracy, and reliability of BI solutions.
- SQL query optimisation
- Master data management.
- Manage external vendors related to data projects and engineering.
- Stay current with industry trends and emerging technologies in business intelligence and data visualization.
- Effectively interact across different business functions and manage stakeholders from various teams.
- Foster collaboration and communication between the business intelligence team and other departments.
Qualifications:
- Bachelor's degree in computer science, information systems, informatics or other similar
- Proven 5 years experience as a Business Intelligence Manager or similar role.
- Strong proficiency in Power BI or another reporting visualization tool.
- Extensive experience working with SQL for data manipulation and analysis.
- In-depth knowledge of the Microsoft Azure stack, including Azure Data Factory and Azure SQL Database.
- Experience managing and leading a BI or data analytics team.
- Experience in creating and managing data pipelines.
- Excellent analytical and problem-solving skills.
- Effective communication and leadership abilities.
Method of Application
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