Job Opportunities at Standard Bank Group

JOB DESCRIPTION

• To assist in the management of the Financial department of equities.

QUALIFICATIONS
Qualification required

• CA(SA) or  BComm Hons

Experience

• 2 to 3 years experience in a financial or management accounting role

ADDITIONAL INFORMATION
Technical competencies

• Accounting -IFRS
• Tax
• Companies act
• JSE rules and directives
• Budgeting
• BDA/SAP

Behavioural Competencies

• Excellent verbal communication
• Attention to detail
• Methodical
• Diplomatic
• Handle pressure conflict
• Results orientated
   

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JOB DESCRIPTION

• Takes personal customer sales demand (Lending, Retentions, Enablement, Home Loans Sales, Ucount) or service enquiries for two or more of the following: Internet Banking, Mobile Banking, Cellphone Banking, Messaging Channel, Transactional, Risk, Segment (service only), Fleet, Wealth, Travel Wallet / Secure Code, and or just Secured Lending, or Biz Direct across various mediums (i.e. phone, fax, e-mail etc.) accurately and within agreed service times.
• To act as an initial point of contact for all customer sales and service-related requests.

QUALIFICATIONS

• Qualifications: NQF 5
• Years: 3-4 years
• Experience Description: Experience within Call Centre and Branch environment. Voice Branch experience would be an advantage

ADDITIONAL INFORMATION
Customer Service

• Resolves personal customer for e.g. Segment, Transactional, Risk, Self Service (Internet Banking, Mobile Banking, Cellphone Banking & Messaging) and or Secured Lending sales and service-related queries (e.g., opens investment accounts, etc.).
• Listens to the customer and asks appropriate questions and makes an effort to understand the customer’s needs/concerns/situation.
• Maintains the correct conversational flow during calls.
• Displays appropriate levels of care, concern and empathy whiles resolving the customer’s query.
• Logs service requests (queries and complaints) accurately for resolution.
• Actions all personal work list items within the agreed timeliness.
• Accurately captures, updates or amends customer information and history notes.
• Identifies and actions cross-sell and up-sell opportunities as required (Focussing on digital channel and feature adoption).
• Logs sales and migration interactions by following the stipulated process.
• Participates in tactical sales/marketing activities as required (campaigns).

Operational efficiency and effectiveness

• Follows the allocated staffing schedule to maximise availability to the customer at all times.
• Provides quality service to customers in order to fulfil their needs within the least amount of time. 
• Accurately logs calls (e.g., records the customer interaction by capturing leads, queries, complaints, compliments, contact details, etc.)
• Uses the system appropriately to accurately and effectively answer and resolve customer calls.
• Proactively educates the customer about self-service transactional options and appropriate self-service channels.

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JOB DESCRIPTION

• Define the Regulatory execution framework for Business and Commercial Banking South Africa in order to adhere to all Financial Crime Compliance regulatory requirements for the avoidance of penalties and sanctions within the standards and guidelines set by various Group entities.  This framework must also support improved client experience and lead to profitability. To be accountable for the implementation, monitoring and reporting for Client Due Diligence processes and compliance with Client Due Diligence standards across Business Banking, Commercial Banking and Vehicle and Asset Finance .   To drive compliance with the governance and planning framework for all client due diligence regulatory requirements within the Client Coverage teams and OSS Regulatory Processing teams, through interpretation of regulation, monitoring, evaluation and control of its implementation and execution across all business units. 

QUALIFICATIONS
Qualifications

• Business Commerce Degree
• Legal qualification 
• Accredited Certificate in Anti- Money Laundering and Terrorist Financing 

Experience

• 7-10 years experience in implementing major legislative processes across the value chain
• Experience in facilitating and managing conflicting views across multiple stakeholders in terms of changing their processes to align to regulatory requirements
• Understands branch/product policies, systems and procedures and associated regulatory frameworks
• Knowledge of upcoming regulatory developments impacting the financial services industry
• In-depth understanding of risk and compliance matters

 
ADDITIONAL INFORMATION
Behavioural Competencies

• Adopting Practical Approaches
• Developing Expertise
• Making Decisions
• Directing People
• Examining Information
• Convincing People

Technical Competencies

• Compliance
• Information Security Management
• Risk Awareness
• Financial Acumen
• Banking Process & Procedures
• Process Governance