Current Vacancies at Nedbank

Job Purpose

• To manage (end to end) the strategy; planning; organising; negotiating; staffing directing and controlling of all aspects of projects or programmes for a portfolio in ensuring the successful implementation of IT Projects and to realise the business cluster strategy. Provides expert advice and counsel to functional/ and non functional user personnel and project teams on the most complex aspects of integration of logical groupings of technologies.To facilitate agreed solution and ensure the solution meets business requirements with minimal impact to the stability of the IT environment.

Job Responsibilities

• Assist in defining the operational business requirements of the business (KPI'S, SLA's processes and procedures and reporting ) through translating organisational strategy into functional strategy and assigning accountability to relevant stakeholders
• Effectively manage the delivery of services to the stakeholders by establishing governance forums and by understanding, assessing and managing escalated risks associated with programmes and projects
• Optimise the effectiveness of resources through modelling capacity requirements across full portfolio and by understanding and communicating impact of capacity requirements
• Ensure optimal organising of environment by specifying the nature of capacity requirements in alignment with strategic priority and by actively managing the capacity of the project managers in the team and negotiate where capacity constraints occur
• Ensure end to end design is aligned to architecture road maps by understanding the landscape and through regular engagement with relevant stakeholders
• Ensure effective optimisation of systems, processes and technology by doing route cause analysis and taking corrective measurement and ensuring standards defined per technology with regard to integrations are adhered to
• Take responsibility for implementation of programme and project governance that aligns to project methodologies, processes and project disciplines
• Continuously encourage customer centricity by defining/developing tiered SLA's in order to improve delivery and cost efficiencies
• Define and agree service level of operational and call centre support - including support and maintenance, application health and stability
• Escalate project performance to relevant board  by clearly showing business objectives according to business cases
• Ensure optimal team delivery by considering and making amendments to processes, structures, operating models and business plans
• Ensure transformational target are met  through consideration of targets during the staff recruitment, retention and training process and utilising suppliers listed on the preferred supplier list for department
• Contribute to a culture conducive to the achievement of transformation goals and support business strategies that improve the corporate image by ensuring self, managers and team participation in Nedbank culture building initiatives
• Participate and ensure managers encourage staff to participate and support corporate social responsibility initiatives for the achievement of business strategy
• Ensure issues raised in culture survey are addressed and results are improved by ensuring action plans are created
• Deliver a world class service through others by ensuring a client centric culture through required interventions.Identify areas of resource inefficiencies and promote optimisation through promoting multi-skilling and addressing capacity gaps by reviewing and improving work processes
• Manage branch budget (recoveries of staff incl) through responsible budget planning and management and by driving efficiencies
• Ensure project execution of the end to end life cycle of all portfolio programmes and projects relating to the implementation of IT projects according to the project methodology and strategy.Ensure successful project delivery by dealing with escalated project issues, non delivery conflicts and integration
• Enhance the credibility of the function by reviewing project metrics and by meeting with the project managers to give direction to project execution
• Successful execution of Innovation and Technical projects through the Project Management Office

Key Critical Outputs

• Product Owner 
• System Support
• Manage/direct Projects 
• Technical expertise 
• Business engagements 

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

Preferred Qualification

• Matric and relevant tertiary qualification
• MMP or equivalent

Essential Certifications

• Formal accreditation in professional field where applicable
• Types Of Exposures
• SAFE
• Project Management 
• Understanding product owner
• Scrum Master 
• Managing large projects 

Minimum Experience Level

• 10 - 15 years experience in an IT environment (across IT disciplines) of which at least 2 years in a feeder area to this role

Technical / Professional Knowledge

• Budgeting
• Business administration and management
• Business principles
• Business terms and definitions
• Capacity planning
• Change management
• Client service management
• Communication Strategies
• Diversity management
• Employee training/development
• Financial Accounting Principles
• Governance, Risk and Controls
• Organisational behaviour theory
• Principles of project management
• Relevant regulatory knowledge
• Stakeholder management
• Strategic planning
• Talent management
• Business writing skills
• Management information and reporting principles, tools and mechanisms
• System Development Life cycle(SDLC)
• Role relevant related technologies
• ITIL
• IT Concepts
• Business Process
• Products and Services

Behavioural Competencies

• Building Partnerships
• Facilitating Change
• Inspiring others
• Business Acumen
• Driving for Results
• Selecting Talent
• Delegation and Empowerment

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Job Purpose

• Subject Matter Expert (SME) role to consult and advise the card business regarding card scheme compliance to ensure abidance to the relevant mandates set forth by the card schemes (Visa, Mastercard, American Express and UPI), thereby minimising financial and reputational risk.

Job Responsibilities

• Network Adherence: Manage compliance to the Card Networks requirements, for SA and ROA (Visa, Mastercard, Amex and UPI)
• Manage relationship with Card Schemes
• Address ad hoc requirements
• Handle requests and escalations
• Enforce compliance to all relevant card scheme rules/manuals within the business. 
• Advise business of changes and identify potential impact of these changes on the business.
• Ensure awareness of card scheme compliance status.
• Prevent card scheme compliance breaches and reputational risk from occurring, which could result in financial penalties.
• Enable management to make informed decisions and prevent compliance breeches.
• Manage non-compliance issues to resolution. Engage with stakeholders on non-compliance.
• Provide ongoing support to the business:
• Security administrator
• Facilitate the project implementation process.
• Responding to Card Network notifications.
• Provide support to Rest of Africa
• Network Compliance ongoing monitoring
• High Risk Merchant registration and monitoring optimisation to ensure minimal risk to the business
• Manage the quarterly ATM location reporting with Amex, Visa and Mastercard
• Manage and facilitate Nedbank's Attestation of Compliance annually
• Manage Partner due diligence questionnaire for all Nedbank Org ID's (including ROA)
• Pre-paid Program:
• Manage the RPP with Mastercard for all newly onboarded Prepaid products.
• Manage the annual renewal of all registered pre-paid programs, including the Nedbank products.
• Manage the annual DCC renewal process with business
• Capture card scheme mandates that require development into Jira
• Run the Issuing and Acquiring Weekly Compliance Bulletin Review 
• Training – ensure relevant staff are aware of requirements e.g. high risk merchant process
• Supply updates for monthly Business Review pack
• Assist with Compliance and Audit reviews
• Contribute to team and development of team strategy
• Alternate PAC – PASA Authorised Contact
• Backup for TPPP processes - system approvals, TPPP registrations, industry checks etc.
• Back up for Service Providers processes, PCI DSS, etc.
• Promote and facilitate cross Cluster engagement.

Job Responsibilities Continued

• Ensure that stakeholder relationships are effectively managed.
• Obtain buy-in for developing new and/or enhanced processes that will improve the functioning of stakeholders' businesses.
• Stay abreast of developments in field of expertise, ensuring personal and professional growth.
• Understand and embrace the Nedbank vision and values, leading by example.
• Educate self-regarding business, through engagement, meetings, procedures and policy awareness.
• Contribute to a culture of transformation by participating in Nedbank culture building initiatives, business strategy, and CSI.
• Essential Qualifications - NQF Level
• Advanced Diplomas/National 1st Degrees

Preferred Certifications

• PASA Certificate in Foundational Payments
• Card Scheme online courses

Minimum Experience Level

• 5-8 years in a payments environment/ Banking environment.
• Prior role in card scheme compliance is advantageous.

Technical / Professional Knowledge

• Relevant Governance controls and regulatory knowledge

Corporate Governance & Compliance

• Compliance reporting
• Archiving Documentation
• Policy & Procedural Knowledge
• Behavioural Competencies
• 360° Decision Making
• Influencing
• Building Trusting Relationships
• Managing Work
• Quality Orientation
• Stress Tolerance

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Job Purpose

• To deliver banking solutions to clients by understanding their business and needs through relationship management to achieve Nedbanks strategy to be the most admired bank.

Job Responsibilities

• Deliver banking solutions that meet client needs through understanding of client's business and needs through relationship management.
• Demonstrate an understanding of risk parameters by managing client relationships according to credit principles
• Improve results by tracking and analysing financial reports against agreed measures.  
• Understand clients business and needs through proactive client relationship management according to portfolio mandate.
• Build relationships with internal stakeholders through communication and networking as determined by client needs.
• Collaborate with third parties by engaging with them as guided by requirements of solutions delivered to clients.
• Complete tasks through planning and reviewing against set targets.
• Manage resources (time, processes and support teams) to optimize value against client expectations.
• Comply with risk standards,policies and procedures through training and development as required by group complianceframework
• Research and analyse information by using problem solving techniques to propose solutions for work challenges.
• Support the achievement of the  business strategy, objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems, process, services and solutions are aligned.
• Identify training courses and career progression for self through input and feedback from management.
• Ensure all personal development plan activities are completed within specified timeframe.
• Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
• Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.  
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
• Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g.. Green Strategy).
• Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

Preferred Qualification

• Degree in Business or Finance (e.g. BSc Economics, B Comm, Certified Associate of the Institute of Bankers, FAIS Accreditation Regulatory Examination Level 1.

Minimum Experience Level

• 2-3 years in a relationship management or banking environment

Technical / Professional Knowledge

• Banking knowledge
• Banking procedures
• Business Acumen
• Business principles
• Business writing
• Communication Strategies
• Data analysis
• Governance, Risk and Controls
• Microsoft Office
• Nedbank policies and procedures
• Nedbank vision and strategy
• Principles of financial management
• Principles of project management
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Decision-making process
• Nedbank culture
• Cluster Specific Operational Knowledge

Behavioural Competencies

• Communication
• Energy
• Building Trusting Relationships
• Managing Work
• Sales Disposition
• Sustaining Customer Satisfaction