Specialist: Application Operations at Vodafone Global Enterprise

Role Purpose/Business Unit:

• Technical applications operation support and management for a range of critical systems including Oracle Siebel CRM, Credit Vetting (DV360), Warehouse Management Systems (Matflo and Freight Intelligence), OEDQ, DDE and RPA.

Your responsibilities will include:

• Diagnose and troubleshoot technical issues related to software applications.
• Collaborate with development teams to escalate and resolve advanced technical issues.
• Cyber Security (Vulnerability Patching, Security zoning, Penetration testing, System Password Maintenance, address Obsolescence and SPDA).
• Conduct post deployment testing and validation to ensure application stability and performance.
• Create and update technical documentation, manuals (SOPs, Steering document, Service catalogues).
• Promote code to production.
• Manage relationships with vendors and third-party service providers to ensure timely resolution of issues and adherence to service level agreements (SLAs).
• Environment management (Capacity Planning, BCM, Technical recovery plan and Failover testing).
• Configure products, dealers, SR Triplets.
• Provide technical support to customers and internal teams on CSS Siebel; DDE; DV360 and Warehouse Management Systems)
• Working Knowledge on the following business areas: 
• Retail, Credit and Risk, Billing, Warehouse, Sales Order Processing, Retentions, Product and Services Technical Knowledge for the following systems: CRM, Credit Vetting, Warehouse Management System, Sales Order Processing and Content Management.
   

The Ideal Candidate for this role will have:

Must have technical / professional qualifications and experience: 

• Matric/Grade 12 essential.
• 3 year Degree or Diploma in Computer Science, Information Systems, Business Administration, or other related field 
• 5+ years of experience in IS systems support

Core competencies, knowledge, and experience:

• Technical Aptitude: Strong understanding of software applications, their architecture, and how they operate with the ability to troubleshoot and resolve technical issues 
• efficiently. 
• Problem-Solving Skills: Analytical mindset to diagnose issues and identify root causes. 
• Customer Focus: Excellent interpersonal skills to communicate effectively with end-users with patience and empathy when handling user issues. 
• Previous experience in CRM and Credit Vetting application support is recommended in Telco.
• Skills proficiency in ITIL service management practices, SQL, Java, and knowledge of web services will be advantageous.
• Agile tooling: Jira, Confluence.
• Experience Informix, DB2, Oracle, Linux, Unix will be advantageous.