Current Vacancies at TransUnion

What We'll Bring:

Banking Portfolio Lead
What You'll Bring:

• 7+ years of experience in direct outside/inside sales communicating with all levels of the buying organization including C-level executives. Demonstrated success in collaborating with internal business units to identify and solve client business issues and develop strategic solutions.
• Credit risk experience / lending experience essential
• Proficient in SalesForce.
• Comfortable traveling 50% of the time.

Impact You'll Make:

• Manage potential and existing large key accounts and direct sales to all viable large complex customers.
• Plan and implement sales strategies to specific accounts/sales channels cultivating relationships, identifying opportunities and new business development.
• Subject matter expert to negotiate with customers in real time.
• Direct face-to-face contact with key decision makers partnering with customers to understand their needs and leverage our products to improve their business.

go to method of application »

What You'll Bring:

Objective:

• The Voice Associate is responsible for answering inbound phone calls relating to TransUnion Products and Services. The Voice Associate will support both customers and consumer who use the TransUnion Services.

What We Offer

• TransUnion believes in investing in the best people.
• Our dynamic and diverse environment values and promotes the growth of associates in their jobs, roles, and careers.
• The flexibility of working from home.
• Our culture encourages our people to hone current skills and build new capabilities.

What you will do:

• Experience as a highly efficient contact center agent in an inbound call center (Outbound and Back office – Advantageous), in order to professionally manage all consumer’s interactions as rostered within required parameters, inclusive of calls, emails and other tasks that will be determined from time to time by the Team manager.
• Ability to learn and maintain a consistently high level of knowledge regarding Transunion’s products, services, systems, processes, policy knowledge and tools and by doing so demonstrate consistent knowledge of these services and processes when performing all voice operations in a professional tone
• Provide an exceptional customer experience to our consumers, by anticipating their needs and proactively championing and resolving their issues, and utilizing all the resource tools available. 
• Resolve all consumer’s queries with willingness, appropriate tone, and language within acceptable time frames per company policies and procedures, where resolution is not immediately possible, ensures follow-up action is taken, and provide feedback to the consumer.
• Where applicable educate customers/consumers on TransUnion products, processes and any applicable regulatory information.
• Accurately and efficiently capture all customer/consumer details and data relevant to the call
• Maintain a solid understanding of US credit/financial principles
• Adheres to established company processes and procedures when responding to support phone calls and resolves customer queries with willingness, appropriate tone and language within acceptable time frames
• Works with QA and team lead to improve individual performance based on feedback and coaching to ensure high quality work is delivered to customers and consumers
• Ability to work according to all individual targets in order to achieve departmental service levels agreements (Eg Adherence to schedules, manages individual performance for aux time usage, quality standards, average handle times, productivity requirements, etc) as well as adherence to company and departmental policies, procedures and compliance.
• Performs other duties as assigned

Impact You'll Make:

What you will bring:

• Highest level of formal schooling for the specific region
• 1 – 3 years Customer Service Experience - in a contact centre environment, which includes inbound voice customer care/support (Outbound experience advantageous)
• Excellent written and interpersonal communication skills
• Excellent listening skills and the ability to deal with irate customers regularly
• Ability to work remotely, independently, and have a strong sense of duty.
• A self starter with strong initiative, with the ability to demonstrate a readiness to make decisions, take initiative and originate action
• Demonstrate attention to detail in all work completed
• Collaborates well with others in team oriented environment
• Proactively works to improve knowledge and adherence to company processes and procedures
• Adapts well to change and can adjust priorities as needed
• Displays effective time management skills
• Highly computer literate

go to method of application »

What You'll Bring:

Objective:

• The Voice Associate is responsible for answering inbound phone calls relating to TransUnion Products and Services. The Voice Associate will support both customers and consumer who use the TransUnion Services.

What We Offer

• TransUnion believes in investing in the best people.
• Our dynamic and diverse environment values and promotes the growth of associates in their jobs, roles, and careers.
• The flexibility of working from home.
• Our culture encourages our people to hone current skills and build new capabilities.

What you will do:

• Experience as a highly efficient contact center agent in an inbound call center (Outbound and Back office – Advantageous), in order to professionally manage all consumer’s interactions as rostered within required parameters, inclusive of calls, emails and other tasks that will be determined from time to time by the Team manager.
• Ability to learn and maintain a consistently high level of knowledge regarding Transunion’s products, services, systems, processes, policy knowledge and tools and by doing so demonstrate consistent knowledge of these services and processes when performing all voice operations in a professional tone
• Provide an exceptional customer experience to our consumers, by anticipating their needs and proactively championing and resolving their issues, and utilizing all the resource tools available. 
• Resolve all consumer’s queries with willingness, appropriate tone, and language within acceptable time frames per company policies and procedures, where resolution is not immediately possible, ensures follow-up action is taken, and provide feedback to the consumer.
• Where applicable educate customers/consumers on TransUnion products, processes and any applicable regulatory information.
• Accurately and efficiently capture all customer/consumer details and data relevant to the call
• Maintain a solid understanding of US credit/financial principles
• Adheres to established company processes and procedures when responding to support phone calls and resolves customer queries with willingness, appropriate tone and language within acceptable time frames
• Works with QA and team lead to improve individual performance based on feedback and coaching to ensure high quality work is delivered to customers and consumers
• Ability to work according to all individual targets in order to achieve departmental service levels agreements (Eg Adherence to schedules, manages individual performance for aux time usage, quality standards, average handle times, productivity requirements, etc) as well as adherence to company and departmental policies, procedures and compliance.
• Performs other duties as assigned

Impact You'll Make:

What you will bring:

• Highest level of formal schooling for the specific region
• 1 – 3 years Customer Service Experience - in a contact centre environment, which includes inbound voice customer care/support (Outbound experience advantageous)
• Excellent written and interpersonal communication skills
• Excellent listening skills and the ability to deal with irate customers regularly
• Ability to work remotely, independently, and have a strong sense of duty.
• A self starter with strong initiative, with the ability to demonstrate a readiness to make decisions, take initiative and originate action
• Demonstrate attention to detail in all work completed
• Collaborates well with others in team oriented environment
• Proactively works to improve knowledge and adherence to company processes and procedures
• Adapts well to change and can adjust priorities as needed
• Displays effective time management skills
• Highly computer literate

go to method of application »

What You'll Bring:

Objective:

• The Voice Associate is responsible for answering inbound phone calls relating to TransUnion Products and Services. The Voice Associate will support both customers and consumer who use the TransUnion Services.

What We Offer

• TransUnion believes in investing in the best people.
• Our dynamic and diverse environment values and promotes the growth of associates in their jobs, roles, and careers.
• The flexibility of working from home.
• Our culture encourages our people to hone current skills and build new capabilities.

What you will do:

• Experience as a highly efficient contact center agent in an inbound call center (Outbound and Back office – Advantageous), in order to professionally manage all consumer’s interactions as rostered within required parameters, inclusive of calls, emails and other tasks that will be determined from time to time by the Team manager.
• Ability to learn and maintain a consistently high level of knowledge regarding Transunion’s products, services, systems, processes, policy knowledge and tools and by doing so demonstrate consistent knowledge of these services and processes when performing all voice operations in a professional tone
• Provide an exceptional customer experience to our consumers, by anticipating their needs and proactively championing and resolving their issues, and utilizing all the resource tools available. 
• Resolve all consumer’s queries with willingness, appropriate tone, and language within acceptable time frames per company policies and procedures, where resolution is not immediately possible, ensures follow-up action is taken, and provide feedback to the consumer.
• Where applicable educate customers/consumers on TransUnion products, processes and any applicable regulatory information.
• Accurately and efficiently capture all customer/consumer details and data relevant to the call
• Maintain a solid understanding of US credit/financial principles
• Adheres to established company processes and procedures when responding to support phone calls and resolves customer queries with willingness, appropriate tone and language within acceptable time frames
• Works with QA and team lead to improve individual performance based on feedback and coaching to ensure high quality work is delivered to customers and consumers
• Ability to work according to all individual targets in order to achieve departmental service levels agreements (Eg Adherence to schedules, manages individual performance for aux time usage, quality standards, average handle times, productivity requirements, etc) as well as adherence to company and departmental policies, procedures and compliance.
• Performs other duties as assigned

Impact You'll Make:

What you will bring:

• Highest level of formal schooling for the specific region
• 1 – 3 years Customer Service Experience - in a contact centre environment, which includes inbound voice customer care/support (Outbound experience advantageous)
• Excellent written and interpersonal communication skills
• Excellent listening skills and the ability to deal with irate customers regularly
• Ability to work remotely, independently, and have a strong sense of duty.
• A self starter with strong initiative, with the ability to demonstrate a readiness to make decisions, take initiative and originate action
• Demonstrate attention to detail in all work completed
• Collaborates well with others in team oriented environment
• Proactively works to improve knowledge and adherence to company processes and procedures
• Adapts well to change and can adjust priorities as needed
• Displays effective time management skills
• Highly computer literate

go to method of application »

What You'll Bring:

Objective:

• The Voice Associate is responsible for answering inbound phone calls relating to TransUnion Products and Services. The Voice Associate will support both customers and consumer who use the TransUnion Services.

What We Offer

• TransUnion believes in investing in the best people.
• Our dynamic and diverse environment values and promotes the growth of associates in their jobs, roles, and careers.
• The flexibility of working from home.
• Our culture encourages our people to hone current skills and build new capabilities.

What you will do:

• Experience as a highly efficient contact center agent in an inbound call center (Outbound and Back office – Advantageous), in order to professionally manage all consumer’s interactions as rostered within required parameters, inclusive of calls, emails and other tasks that will be determined from time to time by the Team manager.
• Ability to learn and maintain a consistently high level of knowledge regarding Transunion’s products, services, systems, processes, policy knowledge and tools and by doing so demonstrate consistent knowledge of these services and processes when performing all voice operations in a professional tone
• Provide an exceptional customer experience to our consumers, by anticipating their needs and proactively championing and resolving their issues, and utilizing all the resource tools available. 
• Resolve all consumer’s queries with willingness, appropriate tone, and language within acceptable time frames per company policies and procedures, where resolution is not immediately possible, ensures follow-up action is taken, and provide feedback to the consumer.
• Where applicable educate customers/consumers on TransUnion products, processes and any applicable regulatory information.
• Accurately and efficiently capture all customer/consumer details and data relevant to the call
• Maintain a solid understanding of US credit/financial principles
• Adheres to established company processes and procedures when responding to support phone calls and resolves customer queries with willingness, appropriate tone and language within acceptable time frames
• Works with QA and team lead to improve individual performance based on feedback and coaching to ensure high quality work is delivered to customers and consumers
• Ability to work according to all individual targets in order to achieve departmental service levels agreements (Eg Adherence to schedules, manages individual performance for aux time usage, quality standards, average handle times, productivity requirements, etc) as well as adherence to company and departmental policies, procedures and compliance.
• Performs other duties as assigned

Impact You'll Make:

What you will bring:

• Highest level of formal schooling for the specific region
• 1 – 3 years Customer Service Experience - in a contact centre environment, which includes inbound voice customer care/support (Outbound experience advantageous)
• Excellent written and interpersonal communication skills
• Excellent listening skills and the ability to deal with irate customers regularly
• Ability to work remotely, independently, and have a strong sense of duty.
• A self starter with strong initiative, with the ability to demonstrate a readiness to make decisions, take initiative and originate action
• Demonstrate attention to detail in all work completed
• Collaborates well with others in team oriented environment
• Proactively works to improve knowledge and adherence to company processes and procedures
• Adapts well to change and can adjust priorities as needed
• Displays effective time management skills
• Highly computer literate

go to method of application »

What We'll Bring:

Manages 1 to 3 multi-faceted Projects and or 1 Programs at the same time

Responsibility and Accountability for the Project: 

• Fully accountable for the result of the project, is the driver that holds the project together. 
• The project manager leads the project with passion, as if it was his or her own business. 
• Follow the TU PSO process regarding deliverables and documentation
• Manage the Timeline
• Manage the Budget
• Manage the Issues and Risk Register
• Manage Scope Change
• Manage Decision Register
• Complete all Documents (Project Charter, MSP Plan, Weekly Report on PowerPoint, Weekly report on Clarity, Steerco Pack, Project Checklist, Project Close Out documentation, etc…)
• Manage projects sites , TFS, SharePoint and Clarity

Defines Project Roles and Responsibilities:

• Working closely with the Customer, Sales Team Infrastructure, ISG etc… the PM is ultimately responsible for defining the project scope and objectives to ensure project members understand what is expected of them and what they should expect from one another. 

Performs Project Tracking: 

• Prepares, maintains and submits clear & concise activity/progress reports and time recording/management reports. 
• The No. 1 reason for tracking a project is to discover potential problems before they occur. 
• The PM applies this proactive approach in routinely tracking the project members’ progress against their project commitments. 

Adopts Project Management Best Practices:

• The PM, not management, is responsible for defining, teaching, and enforcing the use of good project management practices. They have a broad and flexible toolkit of techniques, resolving complex, interdependent activities into tasks and sub-tasks that are documented, monitored and controlled. They adapt their approach to the context and constraints of each project, knowing that no "one size" can fit all the variety of projects. And they are always improving their own and their teams' skills through lessons-learned reviews at project completion.

What You'll Bring:

Manages 1 to 2 Scrum teams at the same time

• With the team define and agree Definition of Ready With the team define and agree Definition of Done Ensure all backlog items are in TFS and Prioritized Set up daily Standup meetings and assist in the using of the system TFS for these meetings Set up and manage the Sprint Review’s using the template supplied Set up and manage the Sprint Retrospective’s using the template supplied Manage and update the daily Sprint burn down chart using the template supplied Set up and manage the Sprint planning session’s Assist team in defining and agree Sprint Goal Assist the Business Analysist and Dev Manager in prioritizing and grooming backlog items Manage the Impediments stopping the team form delivering on commitments Identify, communicate and manage dependencies across teams Attend and communicate at Scrum of Scrums Add production defects to the backlog to be prioritized by the Dev Manager and Product Owners Manage Decision register

Preferred requirements:

• Scrum master certification or Safe Lean agile advantageous
• Tertiary qualification
• 5 years Project management experience and 2 years scrum experience
• Self-motivated, quick and assertive
• Extremely detailed oriented and organized
• Exceptional time management skills
• Excellent writing and communication skills
• Cool, calm, collected and collaborative work well under pressure and comfortable with change and complexity in dynamic environments. Can shift readily between the "big picture" and the small-but-crucial details, knowing when to concentrate on each.
• Ability to develop project plans, manage individual deadlines and goals.
• Knowledge of project metrics, including gathering, reporting, trend analysis, creation, and metrics.
• Ability to identify issues and problems, generate solutions and choose appropriate alternatives using basic root cause analysis.
• Manage project scope by assessing requirements changes, determining and conveying impact on budget, time and risk.
• Manage client expectations, anticipates operational and tactical risks and tracks them. Clarify, identify, and track requirements and issues, remove barriers, resolve minor project issues and escalate to immediate manager where required
• Proficient in all MS Office applications, MS Project, TFS, Clarity etc…

Impact You'll Make:

Impact you’ll make: 

• Overall PM / SM

Is a change agent:

• They make project / scrum team goals their own and use their skills and expertise to inspire a sense of shared purpose within the project/ scrum team.
• They enjoy the organized adrenaline of new challenges and the responsibility of driving business results.
• Able to identify and balance the needs of multiple stakeholders and priorities.  Can demonstrate ways to meet the diverse needs of different interest groups.

Makes Things Happen:

• Have the knowledge, skills and experience to be able to recognize when problems surface or potential problems are looming.
• Able to articulate problems, bring the right people together to solve problems and know when the problem has been properly addressed and closed—all this with the proper sense of urgency that the problem requires.

Promotes Customer Involvement:

• The PM / SM recognizes that a project / scrum team’s success is directly related to satisfying the customer; therefore, customer involvement is essential to ensure that the right product is built.
• Communicates Project / Sprint Status Upward and to the Client.
• No significant project status leaves the boundaries of the project without PM / SM approval.

Promotes Good Working Relationships:

• The PM / SM serves as a role model in promoting good working relationships across a project / scrum team.
• PM / SM’s cultivate the people skills needed to develop trust and communication among all of a project's stakeholders: its sponsors, those who will make use of the project's results, those who command the resources needed, and the project team members.

Enforces Effective Change Control:

• The PM / SM ensures that scope creep, communications, and quality are carefully managed.

Drives Decision-Making to Lowest Level Possible:

• The PM / SM drives ownership of decisions to the level where the accountability of the decision must lie. A key result is that project members, with proper training and coaching, will almost always rise to the expectations placed on them.

Mentors Project / Scrum team Members:

The PM / SM is a teacher and a helper. Consensus and Contingency:

• The PM / SM routinely engages in building consensus, developing contingency planning and providing feedback

Applies Lessons Learned From Recent Projects / Sprints :

• The PM/ SM studies the lessons learned from prior projects and Sprints and applies the most important lessons to the new project / Sprint. Encourages and Supports Escalations:
• Communicates to all concerned parties Project / Sprint milestones, status updates, as well as any existing or potential customer escalation issues.
• Proactively follows escalation and change control processes.
• Has overall ownership of all management reports on a given engagement.
• The PM / SM establishes a project / Scrum team culture where escalations to resolve “stagnant” problems are viewed as good business and not viewed as being personal.