Current Vacancies at Road Accident Fund

Purpose of the Job: 

Reporting to the Senior Manager: Security Services, the successful incumbent is accountable to manage investigations of all suspected offenses within the RAF and its premises.

Key Performance Areas

Security Investigations

• Manage the conducting of investigations into offenses contravening local law or organisational policy committed by RAF staff members and non-RAF staff members.
• Initiate the prosecution process where applicable.
• Manage the conducting of security risk assessments for the entire organisation as well as to guide the implementation of corresponding mitigation measures.
• Ensure that technical advice regarding the requirements and specifications for strengthening existing and new building security systems are provided.

Policy Review and Implementation

• Develop and implement security plans and systems to secure all people on company premises and property.
• Manage the implementation of the strategic and annual security performance business work plans.
• Manage specific key performance indicators and measures against outcomes detailed in the security strategic plans.
• Provide advice and guidance to the relevant official on emerging issues, risks, and the implementation of changes required and insights on policy matters.

Reporting

• Prepare and submit regulation reports as and when required to provide progress updates and/or inform management decisions.
• Develop reports/ procedures and guide the process through the alignment of the documents to the overall RAF’s Strategy.
• Develop functional reporting systems, for management, projects or performance reporting.

Stakeholder Management

• Facilitate and manage communication with relevant internal and external stakeholders in relation to investments and proactively and progressively manage the relationships.
• Manage relationships with vendors, service providers or procurement teams and ensure that all relevant procured items are invoiced and paid on time.
• Communicate with all levels of stakeholder contact.

People Management

• Ensure the sourcing, development and retention of a high-performance team.
• Manage staff in the department to ensure that they achieve their objectives in line with the strategic objectives of the RAF. Manage the implementation of human capital processes and

procedures to control/regulate workplace conflict and/ or institute corrective measures and consultation processes to address deviations from standards.

• Allocate, direct, motivate and evaluate subordinates to help them achieve their individual goals.

Qualifications and Experience

• National Diploma in Security Management/ Policing/ other Management related qualification.
• Graduate related qualification added advantage.
• PSIRA Grading.
• Relevant 6 - 8 years’ experience in a Security Investigations related environment of which 2 years must have been on a management/ supervisory level/area of expertise.

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Purpose of the Job:

The Consultant: General Damages Adjudication is responsible for or the processing of claimant applications with regards to general damages adjudication.

Key Performance Areas

General damages adjudication

• Review the claim against the general damages adjudication standards.
• Identify falsified general damages related injuries and report them.
• Confirm and record medical management recommendations.
• Apply relevant controls and tools to generate general damages offer, i.e,book of quantum.
• Calculate general damage product and make an offer.
• Process the offer to be communicated to the claimant following the appropriate channels.

Quality assurance

• Participate in the consultations process on the implementation of programs and services.
• Ensure that programs and services are implemented and maintained at the highest standards.
• Implement the development and implementation an unusual occurrence procedures.

 Administrative support

• Deal with/and respond to correspondence.
• Produce documents, briefing papers, reports and presentations.
• Assist with typing and editing briefs, technical papers, letters to various parties and memos.

Reporting

• Track and report against set objectives and targets.
• Report on emerging riks.
• Provide ad hoc reports on process improvement initiatives.

Stakeholder management

• Maintain healthy relationships with all stakeholders.
• Follow up and feedback to all stakeholders to keep them updated on the status of a query.
• Respond to queries within the predefined turnaround times.

Qualifications and Experience

• Bachelor’s Degree/Advanced Diploma in Health Sciences related qualification to discipline.

Experience

• Relevant 3 years’ experience in a claims adjudication related environment.

Competencies

Behavioural:

• Planning, Organisation and coordinating.
• Personal mastery.
• Judgement and Decision Making
• Ethics and values.
• Client service orientation.

Technical:

• Claims assessment and settlement process and systems (including handling, general damages assessment and settlement)
• Medical case management.
• Complex problem identification, solving and decision making.
• Claims management processes and systems.
• Customer value proposition.
• Good financial management skills.
• Strong analytical capabilities.
• Knowledge of Motor Vehicle Accident legislation.
• PFMA knowledge.

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Purpose of the Job:

The Consultant: Pre assessment is responsible for the pre assessment of prospective claims applications.

Key Performance Areas

Pre-Assessment of prospective claims.

• Record all the submitted documents for prospective claims.
• Determine the benefits and the products submitted based on the submitted documents.
• Assess the submitted documents to determine compliance as per defined processes and rules.
• Apply compliance and / lodgement rules in pre assessing the prospective claim.
• Identify duplicate claims and linked claims.
• Examine the prescription of lodgement and apply prescription rules.
• Verify mortality with Home Affairs.
• Communicate the assessment outcome to the prospective claimants.

Quality assurance.

• Ensure that pre assessment processes are implemented and maintained at the highest standard.
• Maintain the implementation an unusual occurrence procedures.

Reporting.

• Track and report against set objectives and targets.
• Report on emerging risks.
• Provide ad hoc reports on process improvement initiatives.

Stakeholder Management.

• Maintain healthy relationships with all stakeholders.
• Follow up and feedback to all stakeholders to keep the updated on the status of a query.
• Respond to queries within the predefined turnaround times.

Qualifications

• Bachelor’s Degree/Advanced Diploma) related qualification.

Experience

• Relevant 3 years’ experience in the Claims environment.

Competencies

Behavioural:

• Planning, Organising and Coordinating.
• Personal mastery.
• Judgement and Decision Making.
• Ethics and Values
• Client Service Orientation.
• Emotional Wisdom.
• Ethics and Governance.
• Customer orientation and customer focus.

Technical:

• Ability to differentiate different RAF Products.
• Knowledge of Motor vehicle At.
• Complex problem identification, solving and decision making.
• Customer value proposition.
• Good financial management skills.
• Strong analytical capabilities.
• Knowledge of Motor Vehicle Accident legislation
• PFMA knowledge.
• Attention to details.
• Natis and cross Check systems.

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Purpose of the Job:

 The Officer: Legal Administration is accountable to process documentation relating to claims settlement as well as the effective coordination of processes and procedures that contribute to the efficient early settlement of claims dispute/s outside court proceedings.

Key Performance Areas

Legal Administration

• Transcribe and proofread legal documents for settlement discussions.
• Collate all the directives and update on the case file database.
• Retrieval of information at all times as requested in the office.
• Administer process relating to the arbitration of disputes between parties.
• Briefing experts for purposes of administering the claims.
• Administer hearings sessions to ensure that all parties and present information or evidence relative to claims is obtained.
• Ensure confidentiality of all documents under control and that documentation reaches the intended recipients.
• Follow-up on outstanding matters on behalf of the Legal Administration department in the office.
• Document the proceedings and follow up on the action log relation to the settlement of the claims discussion.
• File all settlement agreements.

Block Settlements

• Arrange meetings for block settlements.
• Management of court documentation and filling.
• Diarise and monitor court processes.
• Narrate and provide clarity on the assessment and determination on the claims offer done.

Reporting

• Contribute to the preparation and submission of reports.
• Report regularly and periodically perform necessary submissions as and when required to provide progress updates and/or inform management decisions.

Stakeholder management.

• Aid in proactive and progressive relationships with key stakeholders.
• Deal with inquiries and requests for information from both internal and external stakeholders.

Qualifications and Experience

• Bachelors Degree in Law or equivalent.
• Relevant 3 years’ experience in a Legal Administration related environment.

Technical and behavioral competencies required

• Planning, Organising and Coordinating
• Personal Mastery
• Judgement and Decision Making
• Ethics and Values
• Client Service Orientation
• Dispute resolution, mediation and negotiating capabilities.
• Legislation & Regulatory Knowledge including Personal Injury and Third party compensation.
• Knowledge of laws and legislation that are applicable to the organisation.
• Knowledge of Civil proceedings in the Magistrate, Regional and High Courts of South Africa.

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Purpose of the Internship: 

The Road Accident Fund is committed to youth skills development, through providing graduates with an opportunity to gain workbased experience. Applications are invited for the Onboarding Internship from unemployed graduates between the age of 18 and 23.The Internship program will run for a period of eighteen (18) months. Verification process will be undertaken to verify whether you have previous work anywhere within the Republic of South Africa.

NB! PLEASE APPLY IN THE REGION THAT YOU ARE BASED IN

Work based exposure may include the following;

• Receiving files back into the CAF system
• Sorting returned files (track and trace, barcodes not found and un-barcoded files)
• Locating files back into the CAF repository
• Track and trace files (changing status of files)
• Downloading scanners
•  Drawing status received reports
• Correcting errors
• Printing picking slips
• Draw files from the CAF repository
• Match the drawn files on the Retrieval screen to the Metrofiler system
• Print delivery notes
• Attending to files on the “Not found” screen / report
• Front desk – Customer services
• Scanning of files to Users’ proxies
• Placing files in the allocated space for the different departments
• Filing the signed delivery notes
• Downloading the PL scanners
• Attending to Stationary requests
• Keeping the different departments boxes in CAF updated – due to staff movement
• Conducting quarterly audits (In CAFS and in various departments)
• Process finalized files for offsite
• Sending CSV’s to offsite service provider for data scan dumps
• Receiving and attending to offsite requests from the branch via the CPT_CAF_Helpdesk
• Prioritizing urgent request files from the service provider
• Sending files to the CAF filing team for locating

Qualifications and other Requirements

• Certified copy of Grade 12 / Matric certificate
• Diploma in Business Administration or relaated field
• Certified copy of your ID
• Certified copy of Academic transcript
• Your CV and motivational letter

Technical and behavioral competencies required

The successful candidate will be required to display the following competencies in this role:

• Written and verbal communication skills
• Interpersonal skills
• Detail orientation
• Desire and potential to learn
• Self-motivated
• Basic computer skills
• Prioritize tasks as needed