Current Vacancies at RCL FOODS

• Our Logistics Division is constantly looking beyond what’s now to co-create what’s next. If our vision connects with your passion as a leader, we are looking for a CUSTOMER EXECUTIVE that can effectively drive the Food Services Channel, through focussed customer insights and strategy; ensuring effective accounts management and professional customer relationship management that achieve customer and Channel objectives, KPIs and targets. In addition, develop business relationships and grow the Food Services Channel by contracting new customers and expanding volumes/products with existing customers.

Minimum Requirements    

• Post graduate degree in Supply Chain or Sales and Marketing as well as a commercial or management degree.
• Valid Code EB drivers’ licence
• 10 years' experience in a marketing and sales function that includes managing complex and/or significant customer relationships and key/national accounts with at least 5 years in a management role.

Duties & Responsibilities    
Channel Strategy Formulation and Implementation

• Formulate Food Services channel strategies to deliver sustainable, profitable growth by key customers.
• Prioritise services and initiatives by customer within the channel based on demand.
• Determine the tone and direction the Channel team takes in its approach to working with key customers.
• Work collaboratively with cross functional teams and ensure alignment with supply chain initiatives. Drive the achievement of targeted sales growth.
• Evaluate and monitor competitors and their activities and formulate proactive responses when required.
• Perform rigorous service/channel analysis and drive priorities accordingly.
• Manage key accounts at a strategic level and develop relationships that enable the achievement of channel plans.
• Food Services Market and Customer Insight Maintenance
• Research and analyse environmental and competitive conditions and customer needs.
• Maintain a deep understanding and current knowledge of the food services sector.
• Analyse and track market, customer and channel trends and in-market measures at the customer and channel level.
• Identify business implications and make recommendations.
• Act as the food services expert, understanding what drives service needs and customer behaviour.

New Business Development

• Meet new business sales targets as aligned with the growth strategy of the channel and the company.
• Design strategies to capitalise sales opportunities and ensure strategic plans complement marketplace needs.
• Build impactful business value propositions for the channel.
• Network with industry leaders and build relationships to facilitate expanded sales opportunities. Maintain an in-depth knowledge of Vector operations and pricing variables to innovatively align service offerings Identify service and pricing opportunities that will attract new food services accounts.
• Develop proposals, contracts and lead contract negotiation with new customers.

Strategic Account Management

• Ensure that all accounts are profitably serviced for the company to achieve sales and revenue goals.
• Leverages current alliances and customer relationships to further expand business development opportunities.
• Analyse sales statistics to determine business growth potential with the Account Manager.
• Support the Account Manager in the development of proposals. Negotiate T&C’s and implement contractual agreements for expanded offerings within an account with focus on delivering results. Plot the annual and long-term objectives for accounts and ensure all volume and ‘basket’ and revenue targets are met.
• Facilitate the communication of a customer perspective within multi-disciplinary forums to ensure that customer expectations are met within the ambit of smooth, efficient, and profitable operations and service delivery.
• Review key account performance results as per agreed SLA’s and communicate performance trends to the customer.

Customer Relationship Management

• Manage all aspects of account profiles, including performance history as well as customer forecasts. Ensure that customers have up to date knowledge of trends and performance statistics.
• Develop and maintain strong relationships with key opinion leaders in the market to inform future planning and sales focus.
• Manage the presentations to and negotiation with key accounts.
• Drive the awareness and understanding of customers’ budgets, goals, and needs and the impact on Vector.
• Drive the nature and extent of all strategic level communications with customers.
• Facilitate multi-disciplinary team forums to provide key customer reports and critical service analysis and performance trends.
• Channel Planning and Execution Lead the channel management planning process to create customer-specific priorities and plans.
• Lead channel performance reviews.
• Understand key drivers of profit and loss and actively support the achievement of financial targets. Identify business risks to achieving the sales targets.
• Estimate ROI for key channel initiatives and evaluate plans post-execution.

Pricing Guidelines Management

• Participate in setting new service pricing to extract maximum value for Vector and key account customers.
• Track Vector and competitive price across customers within the channel.
• Recommend pricing corrections. Understand how customer spending is allocated.
• Recommend improvements to create greater value.
• Organisational Efficiency Implement and simplify appropriate business processes to increase organisational effectiveness and efficiency in support of key account requirements.
• Support corporate strategy alignment and business update meetings.

Closing Date    
2023/08/26

go to method of application »

• The Data Capturer will be responsible for accurately inputting and managing financial data related to accounts receivable/debtors. The successful incumbent should possess strong data entry skills, attention to detail, and the ability to work independently and adhere to deadlines. The Data Capturerwill play a crucial role in maintaining accurate financial records in respect of the processing of claims and assist the Credit Vetting Clerk with the processing of applications for Credit.

Minimum Requirements    

• Matric/Grade 12
• Finance Related Degree or Diploma (Preferred)
• Intermediate to Advance Microsoft Office Suite Proficiency
• Strong Attention to Detail
• Ability to work independently and adhere to deadlines

Duties & Responsibilities    
Claims Administration

• Claim Processing: Receive, review, and process claims submitted by customers, ensuring all required documentation is included.
• Data Entry: Accurately & timeously input claim information, relevant notes, and updates into the company's financial systems
• Documentation: Maintain well-organized records of claims, correspondence, and supporting documentation for auditing and reporting purposes. Administer all documentation relating to journal entries for the department.
• Communication: Communicate with internal teams to gather additional information, clarify details, and facilitate the resolution of claims.
• Investigation: Investigate the validity of claims by reviewing account history, invoices, payments, deal sheets and any related communication.
• Follow-Up: Monitor the progress of ongoing claims, ensuring timely follow-up and resolution within agreed-upon timeframes.
• Claim Tracking: Maintain a clear overview of pending and resolved claims, ensuring that claims are addressed in a systematic manner.
• Compliance: Ensure all claim processing activities adhere to company policies, legal regulations, and industry best practices

Credit Vetting
To provide assistance to the Credit Vetting Clerk with the following:

• Credit Assessment: Review New applications or Limit Increase Requests from Customers on the Quanta5 Platform and analyze for completeness. Escalate incomplete applications back to Customer and Sales Rep.
• Data Verification: Thoroughly verify the accuracy of information provided in credit applications and cross-reference against internal and external data sources.
• Risk Analysis: Work with the company’s credit insurers to process requests for credit through the system, ensuring all the information needed for the company’s credit insurers to make a credit risk assessment is provided.
• Communication: Collaborate with sales teams and customers to gather additional information, clarify details, and communicate credit decisions effectively.
• Documentation: Maintain detailed and accurate records of credit evaluations, decisions, and correspondence with customers, ensuring compliance with company policies and regulatory requirements. Ensuring Limit sign-offs by management are initiated timeously.
• Reporting: Generate regular and ad hoc reports on credit application status, approval rates, and other relevant metrics for management review.
• Continuous Improvement: Participate in process improvement initiatives to enhance the efficiency and effectiveness of the credit vetting process.

go to method of application »

Job Description    

• Stock accuracy and reconciliation.
• Warehouse housekeeping standards.
• Accuracy of documentation and data.
• Manage team members to execute distribution operations within deadlines.
• Oversee daily activities of team members and provide assistances whenever needed.
• Perform resource allocation and workload assignment as per project needs.
• Assist in recruitment, promotion, retention and termination activities.
• Assist in receiving, storing, rotating and handling products in warehouses.
• Maintain documentations for products received and shipped.
• Coordinate deliveries of materials as per company policies and customer demands.
• Monitor and track the status of products shipped.
• Address customer queries promptly and ensure customer satisfaction.
• Inform customers about their shipping status and delays if any.
• Conduct trainings to new hires when required.
• Review team performances and provide feedback for improvements.

Minimum Requirements    

• Matric
• Bachelor's degree and or Diploma preferred in Logistics/ Supply Chain/ Management.
• 1-3 years’ experience in direct store delivery required.
• Requires experience managing people/budgets.
• 1+ years supervising distribution/delivery staff preferred.
• Intermediate computer and database application skills.
• Valid driver's license and driving record within MVR policy guidelines.
• Organisational/business unit processes
• The sector and its offerings

Duties & Responsibilities    

• Coaching
• Persuasive
• Initiative and assertive
• Tolerant of stress and pressure
• Creative
• Proactive
• Attention
• Must be able to work shifts and be available.

Closing Date    
2023/08/25