Current Vacancies at MTN

RESPONSIBILITIES

The Senior Consultant will be accountable (in accordance with sound project management principles and guidelines) to achieve the following objectives: 

• Resolve all technical challenges as part of the scope and develop an integrated plan for cut overs
• Manage escalations up to executive level timeously 
• Effectively manage the vendors to meet roadmap commitments and timelines
• Ensures the delivery of projects (within the programme) according to project scope while effectively managing resources, time and budget. 
• Create and execute project plans and revise as appropriate to meet changing needs and requirements. 
• Monitor project plans including project organisation, timelines, contingency plans and resources. 
• Manage (when necessary) OEMs and supplier contracts in terms of agreed scope. 
• Monitor and co-ordinate the contributions of multi-disciplinary professional teams from various parts of the MTN business to delivery on projects. 
• Ensure that project meetings are appropriately facilitated, including all other project related meetings, workshops, steercos, etc. 
• Support, run and co-ordinate project management meetings and other committees as directed by the Programme head. 
• Ensures financial control of projects being managed (e.g. budgets, cash flows, certification of all payment certificates etc.). 
• Ensure the facilitation of all liaison matters with all project role-players (e.g. service providers) and internal stakeholders. 
• Deliver accurate and timely input into PMO and Network Design & Planning  project related reporting. 
• Oversee and/or coordinate the collection, compilation, and analysis of program activity data for program reports
• Ensure the successful tracking of the project risks. 
• Provide a continuous assessment of the progress of the program for evaluation and improvement
• Work with other program/project managers to identify risks and opportunities across multiple projects within the department as well as dependencies from other initiatives
• Develop, implement and manage the relevant training programmes for the Opco’s on new technologies

Key Deliverables 

• Fulfilment of the MUNA project scope and outcome targets 
• Project budget 
• Project reporting 
• Delivery of project objectives on time 
• Develop and input into dashboard reports 

Role Dependencies 

• Active support from the Group Network Design and Planning and PMO and Managed Operations functions
• Deep understanding of the MTN business strategy 
• Understanding of the OpCo technology, business and regulatory context 
• Timely decision making and reporting 
• Alignment of OpCo and Group strategy initiatives

Collaboration

Responsibility towards: 

• Key customers: MTN OpCos, Group CTO, Group CTIO
• Key suppliers: Key Technology Partners, Alliance Stakeholders, Relevant Industry Bodies

QUALIFICATIONS
Education:

• Minimum of 4 year tertiary degree 
• Relevant Project Management certification (e.g. Prince 2) 
• MBA or Masters advantageous
• Member of Project Management Institute (Optional)
• French might be a pre-requisite in some markets

Experience:

• Minimum of 5-8 years’ Project Management experience managing multiple Network or Enterprise-wide projects for large Telco organisations. 
• Previous experience deploying core network and MVI/IOT with other Non-Core domains
• Previous experience with NFV deployments advantageous
• Co-ordinating large Core network migrations between vendors advantageous
• Worked across diverse cultures and geographies advantageous 
• Experience working in a large organization 
• Outstanding working knowledge of change management principles and performance evaluation processes

Competencies:

• Excellent interpersonal skills and business acumen
• Effectively manage people, processes and projects to maximize efficient work within the Group function
• Innovation to improve value and efficiency 
• Effective team management skills and the ability to coach, mentor and motivate a team of technical professionals
• Ability to identify key issues in a situation and to think creatively and strategically in facing internal and external challenges.
• Very strong oral and written communication
• Excellent public relations skills to be able to function across multiple business lines in a multicultural environment
• Exceptional networking skills to build professional relationships 
• Outstanding communication and presentation skills to efficiently manage partners, customers and colleagues 
• Sound judgment, decision-making abilities and attention to detail
• Strong computer literacy with proficiency in MS Excel, Word and Power-Point
• Strong analytical and problem-solving skills 
• Good stakeholder management and relationship building

Other:

• Regional and International Travel obligations

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JOB DESCRIPTION

Mission

• To formulate the strategy for 3rd party and partner ICT services (Managed Networks, Cloud, Security, IoT, Unified Communications ICT platforms, applications) and associated business processes to support Enterprise, Digital and Wholesale business unit. Assist the business units to engage customers at executive level to develop customer strategy and business cases for ICT products. Provide strategic input in compiling the end to end fulfilment (FAB) for ICT products.
• Manage and provide oversight for the implementation all 3rd party and partner ICT solutions. Manage the planning and billing for all 3rd Party and partner ICT solutions. Plan, order and track delivery of all.. Ensure suppliers are paid timeously and ensure cost optimization. Facilitate transition agreements between parties when tenders are awarded.
   

RESPONSIBILITIES
Key Performance Areas
Task Complexity:

• 3rd Party and Partner ICT Solution Development
• In-conjunction with the TFLS planning team, develop the ICT strategy for all ICT products (Managed Networks, Cloud, Security, IoT,    Unified Communications)
• Source, develop and manage all 3rd party and Partner solution for ICT such that it complements MTN’s product/solution portfolio.
• Plan, order and track delivery of all 3rd party ICT services (Managed Networks, Cloud, Security, IoT, Unified Communications). 
• Technical management of 3rd party providers to ensure technology roadmap update, new product offerings, technical compliance and    network performance. 
• Manage the Cost of sales budget for all 3rd Party services. Assist finance with the administration of the account. 
• Reconcile 3rd Party monthly account on an ongoing basis – provide monthly reports/stats
• Demand forecasting and managing of all 3rd party services
• Compile monthly management reports of delivery
• Inventory and Asset management of installed base for all services
• Serving as the interface between customer facing entities and the various technical areas for the implementation for new ICT    products.
• Undertake Technical Regulation assessments in order to take solutions to clients
• Develop and continually Optimize the end-to-end process flow to ultimately ensure customer satisfaction
• Gather and analyse product and service requirements from multiple customer facing entities.
• Develop relevant documents as input to technical teams 
• Provide feedback to requestor in the form of consolidated high-level solution documents, costing and timelines.

3rd Party and Partner ICT Relationships 

• Build relationships with internal and external customers. Be a custodian for customer engagement across the business.
• Implement a cross-functional team interfacing across multiple areas e.g.  PMO, IS, Network, Customer Experience, Marketing, Sales,   Product Development, MTN              Business, Wholesale, Regulatory and external parties (e.g. suppliers)
• Build strategic relationships with key stakeholders (Internal/External) by developing a stakeholder strategy
• Partner with relevant internal and external stakeholders to support and improve service delivery
• Conduct regular CSAT surveys to monitor client satisfaction and develop improvement plans 
• Work closely with sales team to understand demand of services in the Enterprise and Fixed markets
• Design robust network architectures to ensure high quality of customer experience and high availability of services
• Ensure effective and efficient service escalation processes are in place
• Support aggressive market share programs. 
• Reconcile monthly accounts on an ongoing basis – provide monthly reports. Reconcile penalties due by third parties
• Manage all administration for all third-party orders
• Control all national TFLS records by pursuing outstanding acceptance documents, and capturing data on remedy
• Hand over investigations/ad-hoc reports to TFLS suppliers and follow up on them. 
• Ordering of all service requests (RFQ’s, RFO’s, Relocations, Changes, Cancellations, etc). RFQ’s to be placed within 3 working    days of site release from TFLS planning 
• Managing all third-party feasibilities such that 48-hour turnaround is maintained

New Opportunities and Business case development  

• Develop and manage all new business opportunities that requires 3rd party engagement. Maintain capacity and functionality (and    Business) requirements timeously and ahead of traffic needs for the enterprise network
• Translate core and access leased line design requirements into supplier requirements
• Optimisation of the unified Communication and IoT offerings
• Strictly follow and ensure team compliance of relevant policies and procedures
• Ensure effective SLA strategies are in place to support the business
• Implement proper controls and processes to minimise revenue leakage
• Ensure proper project controls are in place to manage financial and operational risks across the business

E2E business process development

• Map out the E2E fulfilment, assurance and billing processes for all 3rd party services
• Ensure system integration in the OSS, BSS and NSS
• Create documentation and reports
• SLA management for delivery and support
• Manage all escalations and route caused analysis
• POCs for new technologies
• Responsible for all customer specific solutions.

Business Analysis

• Perform Business Analysis MTN SA Business Analysis in line with the methodology and guidelines
• Identify ways to fine tune policies, processes and systems in line with changing work practices
• Determine, document, and review requirements for projects within the scope of the value stream or impacting processes and systems 
• Design, analyse and document workflow and make appropriate recommendations that will positively impact operational effectiveness
• Identify Business Improvement and Optimisation opportunities that will result in improvement of process performance 
• Ensure that benchmarking is conducted with other companies and organizations within and outside the industry. 
• Construct business cases for initiations proposed by the business. Research and consider best practice, local conditions, trends,    as well as competitor activity
• Identify and implement innovative ways to use minimum resources to achieve maximum outputs

QUALIFICATIONS
Education:

• Matric
• B Tech Degree or National Technical Diploma

Experience:

• Over 5 years in Telecommunications within knowledge and experience in 3rd party and partner management. Ability to set-up and manage partnership agreements. Able to engage procurement, financial, account team and or service management areas. 

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Mission/ Core purpose of the Job

Working closely with the MTN Executive Leadership Team and the Opco CEOs, the Executive:

Mission/ Core purpose of the Job

• The Digital Platform Technology Specialist is a Technical lead who is responsible for a set of Digital Platforms that supports MTN’s Digital Products and Services. This role manages the architectural and design decisions that requires to be implemented with each initiative within the team. The Specialist is an executor as well as the subject matter expert on the deep technical details of each implementation/ initiative as per the agreed technical solution. The specialist will also control and ensure that the solution design is aligned and supported by the platform capabilities. The Specialist values simplicity and is not afraid to challenge and create awareness of technical constraints and procedures to achieve an Agile design. The Specialist  works closely with all team members to create a modular, scalable solution and or system design that addresses/incorporates the business and/or technical requirement as well as future architectural changes and designs. The Specialist will control the teams engineering practices in test driven development, continuous integration, and automated deployment. The Specialist  is a hands-on team member who actively assist and support the team to solve complex problems.

Context (Global influences, environmental / industry demands, organisational mission etc.)

Organisational Mission

• MTN is evolving from a mobile communications provider to a digital platform operator where innovation, operational and commercial excellence is critical for success. To excel today and sustain future growth, MTN must develop the required capabilities internally to provide the market and customers with EPIC experiences, products and services which fulfil the belief that everyone deserves the benefits of a modern connected life.
• To this extent the Online team are responsible for creating and operating digital platforms which bring our products and services to customers in the easiest and most seamless manner in the form of contextualised and personalised experiences available anywhere and anytime.
• The Online team are helping to bring about a transformational journey to infuse new capabilities, combining customer experience, data and digital technologies to MTN’s core connectivity business, emerging fintech and rich media offerings in order to digitise processes and innovate customer engagement.

Global Influences / Environmental & Industry Demands

• Highly dynamic and fluctuating Telecommunications industry
• Highly competitive market with new and established competitors
• Fast moving industry
• Legislative changes
• Rapid pace of digitalization
• Prevailing economic pressures affecting staff and customers
• Fluid complexities of customer expectations and demands

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)

Functional Leadership

• Control and ensure the best implementation of the overall technological platform design to support the required Digital Product and/or Services.
• Guide cross functional vendor teams on technology strategy related to coding practices, continuous integration and automated deployment
• Responsible for the detailed technical design of a platform that support the Digital Products and Services
• Be hands on and engage in coding to help the team to develop the solution and solve all surfacing problems at hand Identifies and removes technical impediments
• Constantly look for better ways of solving technical problems and designing the solution, not afraid of challenging the status quo
• Owns the roadmap for implementing the jointly agreed target state architecture
• Manages software engineering practices for higher code quality
• Share responsibility with other Technical leads for building reusable and scalable components

Strategic input

• Assist in providing input to the Digital Products and Services strategy
• Assist in Identifying key changes to the current digital systems from technological, commercial, business and consumer behaviour perspectives for input towards the larger Digital Products and Services Roadmap

Collaboration

• Work closely with Tech Leads and developers of various teams to assess existing problems and to come up with process improvement solutions
• Detect upcoming bottlenecks and production issues proactively and consult teams hands-on towards improved technical solutions.
• Thought partner with the other technical leads in story creation and acceptance criteria, and communicate tradeoffs effectively with Designers

Planning & Delivery

• Participate in planning delivery time, code quality, and process efficiency improvement projects
• Execute on plan by building coding standardizations and automating processes for the larger Digital Products and Services team
• Perform daily tasks such as environmental health checks, disk space monitoring, and environmental status reports

Stakeholders

• Interface with internal cross functional experts to anticipate customer needs and facilitate solutions development.
• Be seen as the technical expert on the in dept details of the Digital Products and Services
• Collaborate across functional teams within the Broader MTN SA team to enable the development of solutions necessary to drive the desired business outcomes for customers using Digital Products and Services.
• Survey developers and technical members of the organization to understand their main pain points in the coding and development process

Governance and Risk Management

• Ensure compliance of all digital products and services with all regulatory, commercial and business requirements (e.g. Security, Fraud, TCF)
• Develop and manage the implementation of functional policies, standard operating procedures and best practices that ensure operational efficiency, accuracy, security, integrity and compliance with relevant laws and regulations.
• Manage partners and ensure all contracts are managed in line with procurement policies and standards, in order to drive compliance to set processes and procedures.
• Ensure system documentation is sufficiently detailed and up to date to ensure business continuity and prevent over-reliance on a few individuals

People Leadership and Organisational Capability Building

• Hold indirect reports accountable for the achievement of business plans and take corrective actions where necessary to ensure achievement of business objectives.
• Instil the Cloud engineering domain knowledge within the technical support team.
• Coach and mentor junior team members
• Act as an ambassador and role model for the Technology by living the brand values and vital behaviours.
• Make environment the best place to work.
• Improve the employee engagement through the GCA/Sentimeter.
• Participate in the attraction, development and retention of Planning and Engineering talent.
• Assist in ensuring a culture of continuous evaluation and improvement.
• Drive a culture of high performance, accountability and consequence management.

Financial Management

• Support in obtaining approval for digital systems equipment configurations to be ordered from suppliers including cost control and full lifecycle costing
• Support the Senior Manager in identifying and eliminating non-contributory expenditures

Job Requirements (Education, Experience and Competencies)

Education:

• B.Sc Computer Science or BEng (Electronic), or related education

Experience:

• Minimum of 3-6 years’ experience in area of specialisation
• Experience in Continuous Integration/Delivery
• Proficient in development languages
• Proficient in Mobile Application development
• Experience working in a medium to large organization
• Seasoned developer or technical lead with deep insight into newest technologies
• and trends, Java/JVM, and nice to have experience with functional programming (Scala)
• Experience in developing and scaling high-quality eCommerce tech platforms in cross-functional product teams
• Experience in Agile Development, with specific to a technology lead or expert
• Experience managing technical priorities within the Backlog

Technical Skills:

• Seen as an expert within the technical components of the applications / domains / products / journeys
• Can make architecture and design decisions at an application and product level
• Deep tech knowledge around platform architecture, frontend and backend frameworks and cloud; experience in coaching teams
• Understands relationship with Product Owner, Scrum Master, Design Lead  and rest of technical team
• Strong communication skills with ability to align the organization on complex technical decisions
• Active coach and mentor whose goals are to grow and maximize the team’s potential
• High energy and passionate individual who inspires teammates to reach their
• maximum potential
• Excited about trying new solutions outside standard approved
• Embraces a culture of trust, free thought complete transparency
• Brave and rebellious, willing to challenge status quo
• Strong communication skills with ability to communicate complex technical concepts and align organization on decisions
• Sound problem-solving skills with the ability to quickly process complex information and present it clearly and simply
• Utilizes team collaboration to create innovative solutions efficiently

Competencies:

• Head - Big Picture Focus (20)
• Conceptual Thinker - Executes tactical plans to achieve strategic requirements.
• Problem Solver - Has the mental agility to identify and solve relevant business challenges.
• Improvement Driver - Executes and identifies opportunities for commercial innovation and continuous improvement.

Heart – Emotionally Intelligent (30)

• Culture and Change Champion - Role models practices by living the MTN values and vital behaviours for others to follow.
• Supportive People Manager - Is self-aware and supports team capability development through opportunity creation for realising potential.
• Relationship Manager - Builds professional networks across teams through collaboration and co-operation.

Hands – Results Focused (50)

• Results Achiever - Produces sustainable business results.
• Operationally Astute - Sets priorities, plans, organises and co-ordinates the work of others.  

Others:

• Adaptability
• Analytical
• Complex Reasoning
• Cooperativeness
• Creativity
• Customer Centricity
• Intellectual Curiosity
• Open Communication
• Optimism
• Realistic Thinking
• Reflective
• Risk Taking
• Sense of Purpose
• Socioemotional Intelligence
• Team Orientation
• Trust & Transparency

Authorities

• As per MTN DOA

Collaboration (Formal and Informal Relationships)

Responsibility towards: 

• Build professional networks across teams through collaboration and co-operation