Current Vacancies at Leroy Merlin

Main responsibilities 

• Lead and support a team of department managers
• Develop the team to meet strategic business objectives
• Manage full operations of the department 
• Manage daily sales and customer relations
• Identify business growth opportunities (new markets, new products and new services)
• As a member of the management committee, co-create and decide on the strategy to implement
• Participate in cross-disciplinary projects with fellow colleagues
• Design the most cost-effective delivery channels for your department 
• Develop appropriate risk management strategies
• Introduce efficiency, improvement measures for an optimal return and stakeholder value
• Develop customer service improvement strategies
• Get involved in drafting and changing policy to align with changing market conditions

Requirements

• Relevant business degree
• Previous retail experience at a senior management level
• Minimum 3 years flooring/tilling management experience
• Passionate about DIY/Hardware
• Excellent flooring/tilling product knowledge
• Proven track record in the Retail industry.  
• Ability to work long hours and weekends
• Ability to work as Duty Manager when required, e.g. open and close store
• Excellent interpersonal relations
• A team builder and a team player
• Excellent customer service
• Self-confident, hardworking and lives by example

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Main responsibilities:

• Lead and support a team of supply chain.
• Be a player in the development of collective performance.
• Share information and facilitate communication within the team.
• Develop the team to meet strategic business objectives.
• Manage daily sales and customer relations.
• Build and implement the Business Action Plan of the department.
• Introduce efficiency, improvement measures for an optimal return and stakeholder value.
• Ensure the day-to-day management of the department is to respect the customer promise.
• Coordinate and contribute to the sales activities in store.
• Ensure quality customer relationship (internal and external).
• Develop and update own skills and knowledge.
• Assume leadership role on behalf of the HOD when the HOD is not available.
• Participate in teamwork to ensure quality service and productivity of the store.
• Ensuring optimal staff is available for delivering excellent customer service to all customers.
• Ensuring all stock is priced and displayed correctly.
• Training and developing of staff members.

Requirements

Profile

The successful candidate should have the following skills, experience and attributes:

• Minimum Matric or NQF4 Equivalent.
• Relevant tertiary qualification will be an added advantage.
• Previous retail experience at a junior management level.
• Excellent interpersonal skills.
• A team builder and a team player.
• Excellent customer service
• Self-confident, hardworking and leads by example.
• Customer-centric.
• Sense of responsibility.
• Analytical.
• Assertive and challenge status quote

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Job Responsibilities: 

• Answer incoming calls and respond to customer's emails as well as other social media platforms in a professional, efficient and effective manner.
• Providing customers with the organization’s service and product information
• Handling and resolving customer complaints regarding product sales to customer service problems.
• Recording details of comments, inquiries, complaints, and actions taken
• Manage and resolve customer queries, complaints as well as provide the relevant feedback to customers. 
• Identify and escalate issues to the relevant Department manager or Head of Department
• Route calls to appropriate resources
• Other duties assigned

Requirements

• Grade 12 or equivalent
• Proficiency in relevant computer applications 
• 1- 3 years of experience in call centre environment
• Knowledge of customer service practices and principles
• Pay attention to detail
• Be diligent, timely and professional
• Strong listening, verbal and written communication skills