Head of Department - Tilling & Flooring (Greenstone) at Leroy Merlin

Main responsibilities 

• Lead and support a team of department managers
• Develop the team to meet strategic business objectives
• Manage full operations of the department 
• Manage daily sales and customer relations
• Identify business growth opportunities (new markets, new products and new services)
• As a member of the management committee, co-create and decide on the strategy to implement
• Participate in cross-disciplinary projects with fellow colleagues
• Design the most cost-effective delivery channels for your department 
• Develop appropriate risk management strategies
• Introduce efficiency, improvement measures for an optimal return and stakeholder value
• Develop customer service improvement strategies
• Get involved in drafting and changing policy to align with changing market conditions

Requirements

• Relevant business degree
• Previous retail experience at a senior management level
• Minimum 3 years flooring/tilling management experience
• Passionate about DIY/Hardware
• Excellent flooring/tilling product knowledge
• Proven track record in the Retail industry.  
• Ability to work long hours and weekends
• Ability to work as Duty Manager when required, e.g. open and close store
• Excellent interpersonal relations
• A team builder and a team player
• Excellent customer service
• Self-confident, hardworking and lives by example