Employee Services Specialist at Impact

What You'll Do:

• Ensure outstanding support is provided to all employees and stakeholders (internal and external).
• Ensure consistent and seamless execution of critical people administration processes, including contract management, payroll, benefits administration, and compliance.
• Proactively identify and implement improvements to optimize and standardize people processes and programs.
• Respond promptly and professionally to employee inquiries regarding HR policies, procedures, and benefits
• Process employee transactions accurately and efficiently, including new hires, terminations, promotions, transfers, and status changes.
• Assist in benefits administration tasks, such as enrollments, changes, and terminations, and collaborate with benefit providers as needed
• Maintain HR databases and systems, ensuring data integrity, accuracy, and confidentiality.
• Contribute to the development of people policies, guidelines, and procedures to enhance performance and scalability.
• Assist in establishing and monitoring People Operations metrics related to responsiveness, process management, and employee satisfaction.
• Identify, suggest, and implement tools and changes to drive employee efficiency and productivity.
• Collaborate with HR teams and cross-functional partners to implement process improvements, policies, streamline workflows, and enhance the overall employee experience
• Stay updated on relevant HR laws, regulations, and industry best practices to ensure compliance and mitigate risks.
• Participate in special projects and initiatives as assigned by HR leadership.

What You Have:

• Bachelor’s degree in Human Resources or related field. Additional certification in HR or related areas can be advantageous. 
• Minimum 2 years experience in HR operations, shared services, or generalist role.
• Knowledge and understanding of HR policies, procedures, and employment law. 
• Experience in benefits administration, payroll queries, and compliance requirements.
• Strong communication both written and verbal for effectively responding to employee queries and stakeholders.
• Attention to detail is important for accurately processing transactions and maintaining data integrity.
• Prior experience in HRIS (Human Resources Information System) and Google Suite.