Current Vacancies at Hollywoodbets

Job Summary 

Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.

We have an amazing opportunity for an HR Portfolio Manager. Do you think you have what it takes to be our newest Purple Star?

The successful candidate will assist in leading the delivery of a proactive and customer focused HR service across the business. The provision of effective support, guidance and advice to Managers and Team Members and the delivery of strategic and operational human resource projects and initiatives that maximise performance and enable all Team Members to engage and contribute to the development of the organisation.

With Hollywoodbets You Will:

Innovate and create as part of a like-minded, authentic Team eager to achieve goals.

Embrace challenges and the thrill of working in a vibrant and fast-paced industry.

Grow with our development plans and culture that allows you to further your career.

You Bring:

• HR qualification or Studying towards.
• Valid Driver’s Licence.
• Previous HR Management or Supervisory experience.

What You’ll Do For The Brand:

• Proactively lead, coach and manage HR Business Partners in order to provide effective HR service delivery across the business.
• Act as a senior point of contact and subject matter expert on complex matters and projects and provide HR related advice to all stakeholders.
• Provide advice and support to Team Members and Managers in all aspects of the employee lifecycle, including recruitment and selection, onboarding, induction, performance management, employee relations, engagement and wellbeing.
• Support the implementation of the business’ human resource plans by proactively working with Team Members and Line Managers to develop a culture of responsibility and accountability for front line human resources management and embed a performance culture.
• Partner and coach Managers to support the delivery of human resource plans and initiatives and encourage a culture of Line Manager responsibility and accountability for front line human resources.
• Proactively lead, manage and successfully deliver complex cross functional human resource projects across the organisation within specific timeframes.
• Assist in the review, development and successful implementation of progressive human resource policies, processes and plans to drive continuous engagement and embed a performance culture across the organisation.
• Lead the implementation of continuous improvement initiatives, using business knowledge and intelligence to inform changes and develop solutions to ensure that all HR operational systems and processes are fit for purpose.
• Utilise people data and analytics to measure trends and patterns to influence the effectiveness of human resource policies and plans in order to help drive continuous improvements and increase performance.
• Lead and assist organisation transformation and change programmes.
• Lead the development of innovative wellbeing initiatives that enhance Team Member wellbeing and improve performance.
• Develop and maintain strong relationships across a broad range of stakeholders, both internal and external.
• Develop, deliver and evaluate training materials, presentations and workshops as required in relation to specialist and generalist subject areas.
• Analyse and report on human resource statistics and trends in order to enhance the effectiveness of the HR Service Delivery and to provide information relevant to making sound business decisions.
• Take responsibility for own professional and personal development, keeping up to date with current practice and employment legislation.

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You Bring

• 3 - 5 years dialer experience in Contact Centre operations with proven track record.
• 3 to 5 years years’ experience in Contact Centre operations.
• Scheduling & WFM.
• Proficient in MS Excel/ Word/ PowerPoint.
• Real Time adherence principles

A bonus to have

• Diploma/Degree.

 What You’ll Do For The Brand:

• Creates reports and dashboards on historical data and forecasting results from applicable systems.
• Analyzes and develops weekly recommendations for scheduling and uses staffing requirements, call center and operations schedules to determine required staffing levels to ensure the organization's ability to meet operational commitments.
• Creates integrated database tracking tools for staffing shrinkage patterns (vacation, sick, training, etc.) to optimize staffing forecasts.
• Monitors site/s to ensure optimal staffing levels
• Day to day management of the Workforce Management Tool (currently Excel + Morne) for effective forecasting, scheduling and reporting.
• Adjust intraday forecasts derived from understood business drivers to determine required staffing levels by projecting call volumes, call duration, and required staffing levels using current trends and historical data.
• Runs and analyzes reports with the result of making recommendations for adjusting staffing levels to meet departmental productivity and profitability goals
• Facilitates real-time discussions with necessary stakeholders
• Forecasting and Scheduling, working alongside operational teams, to deliver a unified contact strategy
• Completes root-cause analysis to determine and quantify reasons for forecast variance and recommends changes to enhance forecast accuracy and effectiveness
• Keys daily exceptions requests, updates schedules and responds to escalated issues and ad-hoc requests
• Creating mitigation plans for capacity risks or gaps by managing dependencies across operating units Coordinating with operations and the planning team to analyze historical data and forecast demand for that site Managing the analysis of daily, weekly, and monthly reporting of performance via Key Performance Indicators (e.g., service level, real time adherence, schedule adherence)
• Real time and historic analysis of performance to help generate awareness which can then be used to create future strategic decisions
• Coordinate with vendors to diagnose and repair call center issues
• Assumes and performs other duties and responsibilities not specifically outlined herein, but which are logically and properly inherent to the position
• Providing the optimal workforce and capacity planning solutions for the upcoming initiatives and new service launches
• Monthly iBranch management meeting reporting, trend reporting, resource management reporting etc.
• Any other ad hoc duties that might be required

 What You’ll Bring To The Team:

• Follow process to ensure high quality output.
• Managing and prioritizing activities and ensure monitoring of results to accomplish business specific goals.
• Excellent Administration skills.
• Good reporting skills.
• Demonstrates a good understanding of betting procedures.
• Understands the mobile and internet betting platform (website and betting application and functionality.

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Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.

We have an amazing opportunity for a Mobile Clerk. Do you think you have what it takes to be our newest Purple Star?

The successful candidate will be responsible for assisting with and supporting the management of our product sites across South Africa and other international regions. Day-to-day functions will include the implementation of strategic marketing initiatives driving growth across slots, casino, and other related products.

With Hollywoodbets You Will:

• Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
• Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
• Grow with our development plans and culture that allows you to further your career.

A Bonus To Have:

• 6 Months to 1- year sales experience.

What You’ll Do For The Brand:

• Adherence to the Hollywood dress code. Dressed in Hollywood attire as per prescribed rules and regulations.
• Assist clients with account and betting queries.
• Reaching daily and monthly mobile sales targets, TUV targets, and targets related to the increase in mobile customer base. Drive daily sales through the effective demonstration and/or explanation of mobile products, usage methods, and services to persuade punters to purchase products or use services. Conducting user-specific training where required.
• Drive mobile marketing campaigns at the branch to increase sales.
• Promote the mobile brand. Set up and arrange displays at the outlet to attract the attention of prospective and existing punters.
• Registering of new customer accounts.  Submit FICA registration documents when opening a new account (FICA requirements: Clear ID and Proof of address not more than 3 months old)
• Ensure that FICA documents are sent daily to the FICA Department. Ensure that a picture is submitted.
• Ensure new customer uses the free voucher to bet when an account is opened. Show the customer how to bet on the mobile application.
• Keep work areas neat and tidy to promote a positive image to customers.
• Ensure that cash-ups are done in accordance with cash-up procedures. Responsible to ensure that there are no shortages. Report all shortages to management.
• Print out vouchers as verification of clock-in times and submit them to Store Manager for sign-off.
• Ensure appropriate management/safekeeping and maintenance of the mobile equipment or inventory received.
• Might be required to move between branches and stores as per operational needs.

What You’ll Bring To The Team:

• Excellent Listening skills.
• Excellent communication skills (verbal and written)
• Must be results driven.
• Good understanding of Mobile and Internet betting, Betting procedures and types, and TUV (top-up voucher) distribution.
• Strong systems and sales knowledge

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Job Description
Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.

We have an amazing opportunity for a Marketing Co-ordinator (Malawi). Do you think you have what it takes to be our newest Purple Star?

The successful candidate will be responsible for coordinating all marketing activities and projects across the Malawian portfolio as well as for creating and delivering marketing ideas and activities. The ideal candidate will be responsible for the implementation of Product marketing within the Casino and Slots space within the Malawian market.

With Hollywoodbets You Will:

• Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
• Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
• Grow with our development plans and culture that allows you to further your career.

You Bring:

• 2-3 years’ in a marketing related position.

A Bonus To Have:

• Project management experience.
• Diploma or Degree in a related field.

What You’ll Do For The Brand:

• Marketing and branding in line with Compliance and advertising standards.
• Ensuring best practices in accordance with the Malawian rules and regulations
• Implementing marketing ideas and responsible for product marketing across the casino and live games
• Negotiating with various game providers within the slots/live games space in order to push revenue
• Planning and implementation of regular slots/live games tournaments
• Checking on web/mobisites to ensure Casino/Live games are loaded with correct artwork, thumbprint.
• Collaborating with marketing teams across the business in order to increase slots/casino games revenue.
• Creating service provider road map – for the launching of new products and ensuring that all advertising is ready for these launches
• Researching competitive products by identifying and evaluating product characteristics, market share, pricing, and advertising; maintaining research databases.
• Briefing in of artwork and communicating across digital and online platforms in order to maximise revenue – whether it be digital banners for sign ups / any online content – sports /boosted odds
• Briefing in and providing content for weekly emailers
• Reporting on weekly/monthly tournaments /products/ promotions
• Promoting of online sports betting - greyhound, cricket etc (including fixtures artwork)
• Conceptualisation and running of online promotions
• Creation of online adverts to promote betting around Event Triggers – example Public Holidays etc
• Identifying marketing opportunities across Malawi in order to create more brand awareness
• Creating, delivering, editing, and optimizing marketing materials
• Coordinating flow of information and communicating and disseminate it according to plan/strategy.
• Researching media coverage and industry trends - Competitor and trend analysis to ensure brand remains innovative and ahead of competition.
• Researching rules and regulations within the Malawian compliance space.
• Developing fresh story ideas.
• Conducting extensive media outreach.
• Improving communication efficiencies within the company.
• Monitoring social pages on all platforms and ensuring content is always given to social teams.
• Assisting where possible with projects.

What You’ll Bring To The Team:

• Ability to communicate efficiently.
• Demonstrate excellent customer service skills.
• Work under pressure and able to meet deadlines.
• Good attention to detail.
• Must be able to plan well in order to meet deadlines.
• Demonstrate strong sense of accountability.

go to method of application »

Job Description

Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.

We have an amazing opportunity for a Team Leader (Mobile). Do you think you have what it takes to be our newest Purple Star?

The purpose of this role is to support the operations of the Mobile Department, on projects directed at maximizing Company profits and increasing customer base through marketing campaigns.

With Hollywoodbets You Will:

• Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
• Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
• Grow with our development plans and culture that allows you to further your career.

You Bring:

• Minimum of 1-year sales/marketing/promotional
• A valid driver’s
• Willingness to do shift and weekend

A Bonus To Have:

• Have a minimum of 1-year driving
• Relevant Diploma/Degree.

What You'll Do For The Brand:

• Work closely with Area Managers to meet promotional
• Facilitating promotional activities and drive FICA
• Develop and launch new promotions to Mobile Clerks at branches, outlets and in the
• Jointly plan marketing campaigns with Area
• Measure effectiveness of
• Provide ongoing training to Mobile
• Identify interest and understand customer needs and
• Manage staffing and performance of Mobile Clerk.
• Growth, branding and roll out of distributor
• Ensure new Mobile team members have been trained to understand betting types, betting processes, mobile betting and Coordinate training.
• Visiting outlets as per call
• Daily, weekly and monthly
• Provide day to day operational support to Area
• Any other related duties that might be required.

What You'll Bring To The Team:

• Excellent communication and interpersonal
• Exceptional Leadership
• Impressive planning, organizational and time management
• Good knowledge of Marketing Management and Impressive presentation and facilitation
• Excellent knowledge of operating systems, Mobile TUV, Betting
• Demonstrates exceptional attention to detail.
• Strong People Management skills and problem-solving
• Good report writing skills (Verbal and written).