Current Vacancies at Discovery Limited

Key Purpose

• Maintaining our clients Data and Reporting needs on a Weekly/Monthly basis.

Areas of responsibility may include but not limited to

• Responsible for maintaining monthly production of Data and Reporting needs.
• Interact directly with clients, gathering information and implementing any change requests to their current reports.
• Working with assigned dashboards and checklists, reviewing to ensure all requirements have been captured (Quality Assurance).
• Collect data, analyse trends, summarise, draw conclusions, and make recommendations.
• Build tables, graphs, and presentations using approved tools.
• Perform ad-hoc support to our clients and internal Teams.
• Create / maintain all Production Documentation.

Technical core skills

• Excellent conceptual and technical ability
• Excellent communications, both written and verbal
• Comfortable presenting to external parties
• Accuracy (Advanced)
• Analytical (Advanced)
• Stakeholder management (Intermediate)
• Strong team player.
• Ability to work in a collaborative/problem solving environment.
• Ability to multitask.

Education and Experience

• Completed Diploma/Degree in the field/s of Mathematics/ Statistics/Business Analysis/Coding.
• 1 - 2 years of work experience in data analysis.
• Must have a strong interest and understanding of the following.
  • Data management, data analysis.
  • Skills in Microsoft Excel (macros, v-lookups and pivot tables) and Power Point
• Experience with the following would be considered an asset for this role.
  • Development tools such as Python, VBA and SQL
  • Hands on experience with Microsoft Power BI 
  • Experience with any Dashboard tools

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Key Purpose

• Responsible for creating an exceptional travel experience using our innovative travel platform, Vitality Travel, by promoting and booking traveling arrangements for our high-net-worth clients while addressing client unique needs and requirements.

Areas of responsibility may include but not limited to

• Complete bookings through the defined online booking system (e.g., AGM and Travel IT), fulfilling package bookings through tour operators and / or ability to self- package deals.
• Issue full domestic and international reservations including hotel, car, air, transfer, B&B etc. and accurately conclude multi-sector / round the world reservations.
• Accurately complete all refunds or reissues.
• Quote preferred agreement deals and full understanding of the conditions of these deals and eligibility.
• Ensure preferred agreement deals are understood & applied appropriately.
• Ability to provide navigational and technical support on our online portal, Travel IT
• Provide troubleshooting to all online users where required.
• Ensure that all fees are correctly charged at time of ticketing including invoicing and referral bookings.
• Identify other opportunities for additional savings to client, when quoting.
• Correctly issue vouchers and email to the client.

Education/Qualifications/Accreditations with Professional Body

• Diploma in Travel.
• Minimum 10 years’ experience as a Travel Consultant.
• Minimum 5 years Amadeus booking experience.
• Minimum of 3 years’ experience dealing with high-net-worth clients.

Technical Skills or Knowledge

• Experience working on Domestic and International packages.
• Call center experience in Travel.
• After hours Travel experience.
• Leisure Travel experience.
• International and Domestic bookings experience.
• Senior Consultant experience.