Current Openings at GBS

Job Description

Join Our Team as Head of Facilities in a Dynamic Contact Centre!

Are you a results orientated leader who is comfortable turning challenges into opportunities? We’re looking for a Head of Facilities to lead our contact centre's facilities team and ensure a top-notch safe, efficient, and comfortable environment for our employees. This role involves strategic planning, operational management, and collaboration with various stakeholders to maintain and improve our facilities infrastructure. The role requires an individual who can handle pressure in a fast-paced environment. Strong organisational and leadership skills is required.

As the Head of Facilities, you will oversee every aspect of our facility operations, from strategic planning to hands-on management.

Here’s how you’ll contribute:

• Facility Planning & Management: Develop and execute a facilities management plan that aligns with our goals. Optimize our office space, manage leases, and coordinate with vendors to keep everything running smoothly.
• Health & Safety Compliance: Be our safety champion! Ensure we meet local regulations and company policies, conduct safety inspections, implement corrective actions as needed, and develop and maintain emergency response plans.
• Maintenance & Repairs: Keep our facilities in tip-top shape. Oversee routine maintenance, address issues promptly, and create a preventive maintenance schedule to minimize downtime.
• Space Optimization: Work closely with department heads to understand their space requirements and plan for expansion or reconfiguration. Optimize seating arrangements and workspace design to enhance employee productivity.
• Budget Management: Craft and manage a facilities budget. Negotiate contracts with vendors and service providers to secure competitive pricing.
• Environmental Sustainability: Lead our green initiatives! Implement eco-friendly practices and explore ways to reduce our energy consumption and waste.
• Security Management: Protect our team and assets. Implement robust security measures and coordinate with security personnel to monitor our premises effectively.
• Cross-functional Collaboration: Partner with HR, IT, and other departments to address facility-related needs. Communicate clearly with stakeholders to deliver on their requirements.
• Emergency Response: Develop and maintain emergency response plans and conduct fire drills and training sessions to prepare staff for emergencies.
• Compliance & Regulations: Stay ahead of the curve by keeping informed about local regulations and industry standards. Ensure we comply with all health, safety, and facility management guidelines.
• Canteen Services: Oversee our canteen operations to ensure quality food services and a comfortable dining environment for our staff. Manage vendor relationships, negotiate contracts, and monitor service levels to ensure compliance with established standards.
• Continuous Improvement: Always look for ways to enhance our operations. Gather feedback, identify areas for improvement, and implement strategies to boost efficiency and service quality.

What You Bring to the Table:

• Matric essential and related qualification beneficial
• 5-10 years’ experience in facilities management, ideally in a contact centre or similar environment
• Driver’s license
• Relevant OSHE qualifications and understanding of OSHE Act and space regulations
• MS Office proficient
• Excellent communication and interpersonal skills
• Prior experience managing a facilities team essential

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Job Description
Our established FinServ company based in Umhlanga Ridge, seeks a strategic transformational leader, to join our business as a Chief Information Officer, to oversee the strategic utilization of Information Technology.  The ideal candidate will formulate and communicate our organization's IT strategy, ensuring alignment with business objectives. By leading our technology team and fostering innovation, the CIO will drive digital IT transformation initiatives that enhance our business success.

The successful incumbent must display a strong technical acumen, excellent leadership skills and be business savvy. A deep understanding of software development, cloud computing, cybersecurity, and emerging technology trends is crucial. 

KEY RESPONSIBILITIES:

Technological Strategy:

• Develop and articulate the company's technology strategy, aligning initiatives with business goals through collaboration with cross-functional teams
• Champion innovative solutions to drive digital transformation, while staying abreast of technology trends and evaluating their relevance
• Cultivate strategic partnerships with technology vendors and industry leaders to explore new business opportunities

Leadership:

• Lead and manage the technology team, providing guidance and resources to ensure effective project execution
• Manage technology budgets to support initiatives while maintaining financial discipline
• Oversee the design, development, and maintenance of the company’s technology infrastructure

Technical Management:

• Ensure systems alignment and operational efficiency, monitoring performance indicators and assessing technological risks
• Drive the development of technology products and systems, overseeing the entire product lifecycle from concept to launch

Systems and IT Operations:

• Manage system infrastructure to ensure functionality, efficiency, and adherence to industry standards and regulations
• Implement best practices for IT operations and cybersecurity to ensure reliability and security across the organization

Research and Development:

• Lead research efforts to evaluate new technologies and methodologies, fostering a culture of innovation
• Stay informed of technology advancements to enhance products, services, and processes

Project Management and Communication:

• Manage technological projects, making informed decisions and resolving technical issues efficiently
• Communicate effectively with stakeholders to ensure appropriate technology use and smooth execution of initiatives

ESSENTIAL REQUIREMENTS:

• Bachelor’s or master’s degree in computer science, Engineering, or related field
• 10 - 15 years IT experience with proven managerial experience as a CIO or similar role
• Exceptional knowledge of IT systems, infrastructure, data analysis, budgeting, and business operations

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Job Description

Are you a meticulous, Excel-expert with a passion for payroll management? Do you excel in high-pressure environments and take pride in ensuring seamless operations behind the scenes? If so, we invite you to apply for the role of Payroll Officer on our dynamic team!

Key Responsibilities:

• Monthly Payroll Processing: Handle input processing, reconcile discrepancies, and ensure timely salary payments for all employees.
• Employee Records Management: Oversee the complete employee lifecycle, from onboarding to termination, including benefits processing and accurate record maintenance.
• Reporting: Generate detailed reports to support budgeting, financial planning, and compliance with statutory requirements.
• Leave & Employee Self-Service (ESS) Management: Accurately manage leave records and payments while maintaining the efficiency of our Employee Self-Service system.
• Technical Proficiency: Stay abreast of advancements in payroll systems and legislative changes to ensure compliance and efficiency.
• Employee Support: Provide responsive and friendly assistance to staff queries, fostering a supportive payroll environment.
• Benefits Administration: Oversee updates and manage queries related to medical aid, group life insurance, and health insurance.

Required Qualifications:

• Matric essential
• Related qualification beneficial
• Minimum 3 years’ experience in payroll management with solid experience using PaySpace.
• Advanced Excel skills
• Familiarity with BCEA and SARS regulations.

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Job Description

Are you a data enthusiast with a knack for uncovering insights from complex datasets? Do you thrive on transforming raw data into actionable intelligence? If this sounds like you, we have an exciting opportunity!

Role Overview:

• Collaborate & Translate: Work closely with teams to understand their business needs and convert these into specific data analysis tasks.
• Data Management: Extract, clean, transform, and analyze data from diverse sources.
• Statistical Analysis: Utilize statistical methods to identify trends, patterns, and correlations.
• Model Development: Design and maintain comprehensive data models and databases.
• Insight Generation: Conduct ad-hoc analyses and produce reports to deliver valuable insights to stakeholders.
• Data Visualization: Apply visualization techniques to make complex data easily understandable.
• Cloud Management: Handle and process large datasets using Azure and other cloud technologies.
• Database Expertise: Manage and interact with MSSQL, MySQL, RDBMS, and NoSQL databases.

Qualifications:

• Bachelor's degree in data science, Statistics, Mathematics, Computer Science, or a related field.
• At least 3-5 years' experience as a Data Analyst, ideally in finance or sales.
• Expertise in financial and sales models and data analysis techniques.
• Advanced proficiency with Azure and other cloud technologies.
• Strong knowledge of database management systems (RDBMS, NoSQL), including MS SQL, MySQL, Cosmos DB, and PostgreSQL.
• Proficiency in data manipulation tools such as Python, R, or SQL.

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Job Description
Do you thrive on enhancing employee engagement, armed with a passion for problem-solving and a knack for organization? We're seeking a dynamic Employee Engagement Officer to take the lead in fostering a positive workplace culture and boosting overall employee satisfaction and retention.

In this pivotal role, you'll craft and implement innovative strategies that resonate throughout our organization, collaborating closely with diverse teams to design impactful programs and initiatives. From employee surveys and feedback analysis to developing robust onboarding plans and spearheading employee recognition programs, your role will be instrumental in shaping a cohesive and motivated workforce. 

Your job responsibilities will include:

• Develop employee engagement strategies and programs that increase employee satisfaction and reduce staff turnover
• Lead the implementation and monitoring of engagement programs
• Conduct surveys and focus group discussions to gather feedback and identify areas for improvement
• Survey and Feedback Analysis:
  • Design and administer employee surveys to gauge engagement levels and gather feedback.
  • Analyse survey results and provide actionable insights to management for continuous improvement
  • Conduct exit interviews to establish trends and patterns and as engage in retention discussions with employees
• Training and Development:
  • Support managers in fostering a culture of continuous learning and growth
  • Create and implement effective onboarding plans
• Monitoring and reporting on key engagement metrics to stakeholders
• Create and manage employee recognition programmes
• Diversity and Inclusion:
  • Promote a diverse and inclusive workplace by supporting initiatives that celebrate different backgrounds and perspectives
  • Partner with diversity and inclusion teams to integrate inclusive practices into engagement strategies

What we're looking for:

• A degree or diploma in HR or a related field
• At least 2 years experience as an Employee Engagement Officer / similar role
• Excellent communication and interpersonal skills
• Proficiency in data analysis and HR metrics
• Familiarity with HR software and best practices
• Comprehensive knowledge of EE, BCEA, LRA, and HR strategies

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Job Description
We are charting a bold course towards becoming a trailblazing data-driven organization and are seeking a visionary Head of Data Engineering to harness the power of data to transform both our operational landscape and customer experiences. 

Your key responsibilities will include the following:

Leadership & Strategy:

• Provide vision and strategy for all data engineering projects
• Lead and mentor a team of data engineers, ensuring project deliverables are met on time
• Collaborate with cross-functional teams to ensure seamless integration of data solutions into business operations

Data Infrastructure & Analytics:

• Drive the organizations migration to the cloud
• Oversee the design, development, and maintenance of our data warehouse, ensuring optimal performance
• Ensure the robustness and reliability of ETL processes
• Develop and optimize real-time data analytics solutions
• Manage all reporting deliverables

Expertise in Cloud Architecture, particularly with data-related services:

• Manage our Azure data ecosystem, ensuring best practices are followed
• Utilize Azure Synapse for advanced analytics and data exploration
• Drive the roll out of self-service data provision across the organization

Data Governance & Compliance:

• Ensure data integrity, security, and compliance with all relevant regulations
• Promote a culture where data quality is paramount

Stakeholder Engagement:

• Collaborate with business stakeholders to understand and prioritize data needs
• Communicate complex data concepts in a clear manner to non-technical stakeholders

Essential Requirements:

• Relevant qualification in Computer Science, Engineering, or a related field
• Minimum 3 to 5 years experience managing a data team (data engineers, data analysts and BI)
• Solid experience with BI reporting
• Must have at least 5 – 7 years data engineering experience with experience in Database Technologies:
• Solid experience in RDBMS technologies, including but not limited to, MS SQL, My SQL, Postgres.
• Solid experience in NoSQL technologies, including but not limited to, MongoDB, Cosmos, Redis.
• Solid grasp search platforms such as Elasticsearch or ELK.
• Prior experience working with Handson SQL, Python and R
•  Specialized knowledge in designing Cloud systems, especially those focused on handling data services:
• Strong experience in data analytics, ETL processes, and data warehousing solutions.
• Proficiency with Azure Synapse and its integration within the data landscape.
• A solid understanding of how to approach a cloud centric data strategy.
• Prior experience within a call centre environment is beneficial.
• Familiarity with other cloud platforms and big data tools is a plus.
• Certifications in Azure or related technologies a plus.

Skills required :

• Curiosity and an innovative spirit—your compass for discovery.
• A steadfast helm in the stormy seas of high-pressure environments.
• Leadership that guides a crew to success.
• A keen mind for solving the unsolvable.
• The gift of translating complex data into tales that captivate.
• Expert in juggling multiple voyages with grace.