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Old Mutual is an international investment, savings, insurance and banking group. For over 170 years we have been serving the growing insurance and investment needs of our customers, helping them achieve their lifetime financial goals.
Read more about this company
Job Description
This role provides advice on a specific range of products to a specific allocated market and are individually accountable for achieving results through their own efforts.
What is a financial advisor?
The role of a financial advisor is one that demands utmost professionalism, integrity and a customer-centric approach. An accredited financial advisor commands the respect and trust of those customers who are entrusting their and their families financial futures to them.
The role calls for formal in-house training, the completion of the prescribed Regulatory exams, accreditation with the Financial Services Regulatory authority and requires continuous professional development.
As an accredited financial advisor with Old Mutual, you will represent the ideals and values to which the company has subscribed for over 175 years – Integrity, Professionalism, Customer-first, Advice led.
What is required of you?
Provide appropriate financial advice, in line with the customer’s resources and financial goals, to enable positive financial futures and protection of assets and estate.
Provide pro-active, on demand financial service and advice to customers within your allocated customer markets.
As a financial services professional, you will be accountable for maintaining superior service delivery to your customers, through effective personal time and task management. Importantly, the financial adviser profession requires continuous personal development through the attendance and completion of accredited courses and programmes.
Providing relevant and appropriate financial advice, hinges on a complete understanding of the customer’s personal and financial circumstances – and their goals or dreams for the future. As such, interpersonal and communications skills in order to build solid relationships are fundamentally important.
What do we need from you?
- A Grade 12 (Matric) certificate
- FAIS compliance
- RE5 an advantage
- A valid Driver’s licence and your own car
- A clear criminal and credit check
- A minimum of 3 years working experience (preferably in sales)
- Proven computer literacy (MS Office suite)
- Excellent communication skills (written and verbal)
go to method of application »
Job Description
This role is responsible for providing exceptional customer service and financial education and to achieve lending, servicing, transactional banking and insurance sales targets through the marketing and selling of Old Mutual and its products.
The incumbent is individually accountable for achieving results through own efforts.
- Meets monthly sales targets in terms of lending, transactional banking and insurance.
- Servicing of existing Old Mutual policies such as facilitation of claims and attending to customer complaints and queries in order to meet the Net Promotor Score (NPS) requirements.
- Check loan application documentation for accuracy, authenticity and compliance to Policy and Procedures as well as completeness
- Accurately capture all client information on Summit as per loan application and supporting documentation
- Suspend or reject loan applications to be re-quoted as and when required
- Report suspicious or fraudulent loan application documents to the Branch Manager
- Explain the Loan Application Process to facilitate client understanding of the process
- Explain Terms and Conditions of Old Mutual Finance Products to clients
- Issue copy of Contract / Agreement to Client
- Print loan agreement for client’s signature
- Correct altered loan application information sent for rework and reprint for client’s signature
- Follow up on clients with 1st and 2nd missed instalments
- Meets collections and arrears targets in terms of lending products.
- Educates clients on responsible use of credit and effective money management
- Establishes a new business pipeline through internal and external marketing, lead generation and cross sell to customers to ensure the retention and acquisition of new clients.
- Adheres to internal regulatory and legislative governances to ensure quality business and mitigate risk.
- Facilitates intra branch referrals by building mutually beneficial relationships with other business units (i.e. Retail Mass Market, Personal Finance, Octogen etc.)
- Provides excellent face to face and telephonic service to customers.
- Project / promote the professional image of Old Mutual Finance by adhering to the dress code, housekeeping, professional behavior and code of conduct
- Builds sustainable relationships that enhances the brand.
- Delivers on daily production standards and adheres to service and quality standards.
- Processing of lending products and verification of the required information.
Minimum Requirements
- National Senior Certificate or; (Equivalent NQF level 4)
- Minimum of 1 years sales or service experience (preferably in the Retail, Banking & Financial Industries)
go to method of application »
Job Description
This role is responsible for providing exceptional customer service and financial education and to achieve lending, servicing, transactional banking and insurance sales targets through the marketing and selling of Old Mutual and its products.
The incumbent is individually accountable for achieving results through own efforts.
- Meets monthly sales targets in terms of lending, transactional banking and insurance.
- Servicing of existing Old Mutual policies such as facilitation of claims and attending to customer complaints and queries in order to meet the Net Promotor Score (NPS) requirements.
- Check loan application documentation for accuracy, authenticity and compliance to Policy and Procedures as well as completeness
- Accurately capture all client information on Summit as per loan application and supporting documentation
- Suspend or reject loan applications to be re-quoted as and when required
- Report suspicious or fraudulent loan application documents to the Branch Manager
- Explain the Loan Application Process to facilitate client understanding of the process
- Explain Terms and Conditions of Old Mutual Finance Products to clients
- Issue copy of Contract / Agreement to Client
- Print loan agreement for client’s signature
- Correct altered loan application information sent for rework and reprint for client’s signature
- Follow up on clients with 1st and 2nd missed instalments
- Meets collections and arrears targets in terms of lending products.
- Educates clients on responsible use of credit and effective money management
- Establishes a new business pipeline through internal and external marketing, lead generation and cross sell to customers to ensure the retention and acquisition of new clients.
- Adheres to internal regulatory and legislative governances to ensure quality business and mitigate risk.
- Facilitates intra branch referrals by building mutually beneficial relationships with other business units (i.e. Retail Mass Market, Personal Finance, Octogen etc.)
- Provides excellent face to face and telephonic service to customers.
- Project / promote the professional image of Old Mutual Finance by adhering to the dress code, housekeeping, professional behavior and code of conduct
- Builds sustainable relationships that enhances the brand.
- Delivers on daily production standards and adheres to service and quality standards.
- Processing of lending products and verification of the required information.
Minimum Requirements
- National Senior Certificate or; (Equivalent NQF level 4)
- Minimum of 1 years sales or service experience (preferably in the Retail, Banking & Financial Industries)
go to method of application »
Job Description
This role is responsible for providing exceptional customer service and financial education and to achieve lending, servicing, transactional banking and insurance sales targets through the marketing and selling of Old Mutual and its products.
The incumbent is individually accountable for achieving results through own efforts.
- Meets monthly sales targets in terms of lending, transactional banking and insurance.
- Servicing of existing Old Mutual policies such as facilitation of claims and attending to customer complaints and queries in order to meet the Net Promotor Score (NPS) requirements.
- Check loan application documentation for accuracy, authenticity and compliance to Policy and Procedures as well as completeness
- Accurately capture all client information on Summit as per loan application and supporting documentation
- Suspend or reject loan applications to be re-quoted as and when required
- Report suspicious or fraudulent loan application documents to the Branch Manager
- Explain the Loan Application Process to facilitate client understanding of the process
- Explain Terms and Conditions of Old Mutual Finance Products to clients
- Issue copy of Contract / Agreement to Client
- Print loan agreement for client’s signature
- Correct altered loan application information sent for rework and reprint for client’s signature
- Follow up on clients with 1st and 2nd missed instalments
- Meets collections and arrears targets in terms of lending products.
- Educates clients on responsible use of credit and effective money management
- Establishes a new business pipeline through internal and external marketing, lead generation and cross sell to customers to ensure the retention and acquisition of new clients.
- Adheres to internal regulatory and legislative governances to ensure quality business and mitigate risk.
- Facilitates intra branch referrals by building mutually beneficial relationships with other business units (i.e. Retail Mass Market, Personal Finance, Octogen etc.)
- Provides excellent face to face and telephonic service to customers.
- Project / promote the professional image of Old Mutual Finance by adhering to the dress code, housekeeping, professional behavior and code of conduct
- Builds sustainable relationships that enhances the brand.
- Delivers on daily production standards and adheres to service and quality standards.
- Processing of lending products and verification of the required information.
Minimum Requirements
- National Senior Certificate or; (Equivalent NQF level 4)
- Minimum of 1 years sales or service experience (preferably in the Retail, Banking & Financial Industries)
go to method of application »
Job Description
This role manages a team of financial and client relations consultants and all processes in a branch to ensure achievement of objectives and drive overall branch performance. Individually accountable, over periods of 1 day to 3 months for ensuring sales targets and objectives of the team are achieved.
- Supports and motivates the consultant team in the branch to drive sales and service of insurance and lending products, as well as referrals and collections and effectively communicating and setting clear expectations on targets and required outcomes.
- Manages the branch as a profit centre, ensuring the appropriate balance of products sold, service and expenses.
- Manages and supervises the consultant team through effective performance appraisal, handling of disciplinary issues, and monitoring of staff attendance.
- Conducts manager reviews and ensures policies, procedures and company values are adhered to in all branch operations, and that there is a compliance of processes for audit purposes and deal proactively with any non-compliance.
- Ensures that consultants are properly trained and internal capabilities are developed through the identification of talent, ongoing informal and formal coaching and mentoring and the structuring of effective development plans focused on both sales and soft skills.
- Plans and monitors daily and future activities and progress to identify any impact on targets and productivity and ensure all operations run smoothly and efficiently.
- Maintains branch operations through effective expense and cost management in support of branch profitability.
- Ensures that all people resources, systems and equipment are in place, functional and comply with the corporate identity to promote professionalism and efficiency of the branch.
- Achieves superior customer service and client centric behaviour through resolving client queries and complaints promptly, professionally and effectively.
- Manages the relationship with internal & external stakeholders (RMM, i-Wyze, Octogen, PFA, etc.) and to effectively manage the referral process between business units.
- Proactively identifies new business or sales opportunities and actively and effectively market the products and services to ensure business growth.
go to method of application »
Job Description
This role manages a team of financial and client relations consultants and all processes in a branch to ensure achievement of objectives and drive overall branch performance. Individually accountable, over periods of 1 day to 3 months for ensuring sales targets and objectives of the team are achieved.
- Supports and motivates the consultant team in the branch to drive sales and service of insurance and lending products, as well as referrals and collections and effectively communicating and setting clear expectations on targets and required outcomes.
- Manages the branch as a profit centre, ensuring the appropriate balance of products sold, service and expenses.
- Manages and supervises the consultant team through effective performance appraisal, handling of disciplinary issues, and monitoring of staff attendance.
- Conducts manager reviews and ensures policies, procedures and company values are adhered to in all branch operations, and that there is a compliance of processes for audit purposes and deal proactively with any non-compliance.
- Ensures that consultants are properly trained and internal capabilities are developed through the identification of talent, ongoing informal and formal coaching and mentoring and the structuring of effective development plans focused on both sales and soft skills.
- Plans and monitors daily and future activities and progress to identify any impact on targets and productivity and ensure all operations run smoothly and efficiently.
- Maintains branch operations through effective expense and cost management in support of branch profitability.
- Ensures that all people resources, systems and equipment are in place, functional and comply with the corporate identity to promote professionalism and efficiency of the branch.
- Achieves superior customer service and client centric behaviour through resolving client queries and complaints promptly, professionally and effectively.
- Manages the relationship with internal & external stakeholders (RMM, i-Wyze, Octogen, PFA, etc.) and to effectively manage the referral process between business units.
- Proactively identifies new business or sales opportunities and actively and effectively market the products and services to ensure business growth.
go to method of application »
Aspires to be a Financial Advisor
We are looking for self-motivated and dynamic individuals who have a passionate entrepreneurial spirit to join one of Africa's leading insurance companies.
The role at a glance is about championing our valued customers to achieve their lifetime goals by identifying their financial needs, providing sound financial advice, recommending and implementing "fit for purpose" financial plans and solutions.
Education
Bachelors Degree (B), High School (Grade 12) (Required)
go to method of application »
We are looking for self-motivated and dynamic individuals who have a passionate entrepreneurial spirit to join one of Africa's leading insurance companies.
The role at a glance is about championing our valued customers to achieve their lifetime goals by identifying their financial needs, providing sound financial advice, recommending and implementing "fit for purpose" financial plans and solutions.
- Responsible for the procurement of new business
- Expand sales of products and services with existing customers
- Work mainly on own leads
go to method of application »
We are looking for self-motivated and dynamic individuals who have a passionate entrepreneurial spirit to join one of Africa's leading insurance companies.
The role at a glance is about championing our valued customers to achieve their lifetime goals by identifying their financial needs, providing sound financial advice, recommending and implementing "fit for purpose" financial plans and solutions.
- Responsible for the procurement of new business
- Expand sales of products and services with existing customers
- Work mainly on own leads
go to method of application »
Aspires to be a Financial Advisor
We are looking for self-motivated and dynamic individuals who have a passionate entrepreneurial spirit to join one of Africa's leading insurance companies.
The role at a glance is about championing our valued customers to achieve their lifetime goals by identifying their financial needs, providing sound financial advice, recommending and implementing "fit for purpose" financial plans and solutions.
Education
Bachelors Degree (B), High School (Grade 12) (Required)
go to method of application »
Job Description
Maintain local area network or wide area network by monitoring, analyzing, testing, troubleshooting and evaluating network and internet systems or segments of network systems. Perform network maintenance to ensure networks operate correctly with minimal interruption.
Develop, implement and maintain local area networks or wide area networks.
- Assist with the design and implementation of new network, VoIP or Call Recording solutions that meet the technical requirements to align with, but not limited to IT security.
- Assist with forecasting the growth in network capacity requirements using monitoring and management tools.
- Responsible for the detection, reaction to, and prevention of network security breaches through best practices and effective management of these practices.
- Assist with analysing network data to determine network usage, disk space availability and server function.
- Evaluate Local Area Network (LAN) and Wide Area Network (WAN) performance data to ensure sufficient availability and speed, identify network problems and for disaster recovery purposes.
- Identify and mitigate the cause of network problems by using diagnostic testing software and equipment.
- Provide support related to networking, IP telephony, Call Recording or connectivity issues and troubleshoot network or connectivity problems for users or user groups.
- Assist with the creation and automation of reports on uptime, bandwidth usage, server utilization, and other key metrics.
- Maintain the LAN and WAN cable and hub installations, wireless inventories and other related duties.
- Perform routine procedures for backup and recovery of configurations.
- Maintain the network’s physical and logical structures, including all network connections.
- Install and test network hardware and software. Perform routine maintenance, and apply vendor updates to software.
- Maintain documentation of entire network servers, printers, routers, switches, cabling/infrastructure, and software applications.
Continuous improvement to ensure effective service
- Ensure adherence to organisational policies, practices and procedures.
- Identify solutions to enhance cost effectiveness and increase operational efficiency.
- Streamline and integrate existing business processes and systems.
- Keep abreast of market trends and business development opportunities
- Create collaborative relationships with other departments to determine internal and external process improvements designed to enhance the customer experience and value
Service delivery to ensure customer satisfaction
- Maintain service, quality and desired outputs across the business process by ensuring compliance to tactical policies, procedures and standards.
- Establish productive operational relationships with key stakeholders in the various channels and administrative teams.
- Develop work routines in line with operational plans / schedules in order to manage achievement of service delivery goals.
- Share knowledge on, and participate in the creation of new standards, control systems and procedures to maintain service delivery.
Ensure cost efficiency through financial and corporate governance
Manage quality people practices
- Align own behaviour with the organisation culture and values.
- Share and transfer product, process and systems knowledge to colleagues and team members.
- Collaborate and work with the business to deliver required service levels.
- Actively share information with other team members regarding successes, issues, trends and ideas.
Job Requirements : Experience, knowledge & Qualification
- 8-10 years’ experience in Network administration, Network engineering, Local Area Network technologies, Voice and Voice Recording Technologies; Infrastructure Cabling.
- Basic understanding of networking services and protocols (i.e. troubleshooting and basic configuring switches and routers, WAN, LAN, WLAN, Infrastructure Cabling, and ability to read and write network diagrams).
- Understanding of the components of VoIP Systems, contact center solutions, Cloud based Offerings, data reporting, Call recording, specifically the NICE and Call Cabinet call recording platforms
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Job Description
This role is responsible for developing, managing, and directing, a strategy and operating model for the Risk and Compliance functions for the Retail business. Takes accountability for the business plan and integrates delivery and metrics across people, process, finance, and customer dimensions of the business. Ability to deliver on strategic projects, as required.
Develop medium to long-term strategies across a range of different aspects.
- Formulate strategic objectives for the Risk and Compliance functions across the Retail.
- Coordinates and manages the annual strategy formulation, business planning, and budgeting process for Retail Risk and Compliance function.
- Co-accountable for the execution of the business plan.
- Strategy realisation through decisions related to strategic objectives, organisational goals, and the overall management of interconnected operations across the organisation.
- Set the strategic direction of and ensure effective Risk and Compliance functions are provided, including management of spending, expense management, exceptional customer delivery, and effective risk management.
- Create appropriate frameworks and processes for strategy implementation.
- Directs, coordinates, and administers all aspects of the Risk and Compliance function across the Retail business.
- Apply judgement on interconnected operational areas and impacts the overall organisation functioning.
- Manages the successful execution of strategic projects in collaboration with the executive management team.
- Design and implement best practice operations for the group schemes bordereaux processing team including future improvements in line with strategic projects.
- Establish an aligned departmental Balanced Scorecard focused on the implementation, measuring, and management of the group schemes strategy.
- Ensure process optimisation is prioritised to deliver targeted strategic advantage.
- Establish and promote healthy vertical and horizontal business processes that ensure efficient and effective client delivery within set expectations and agreed performance standards in area of accountability.
- Oversight of Agency Management function by ensuring that all intermediaries are loaded correctly and compliant with legislation in terms of FAIS, VAT, and Income Tax including improvements that support strategic projects.
- Lead the implementation of risk reduction plans (including compliance and assurance providers' findings) to remedy key current and emerging risks.
- Ensure that risks are within set Risk appetite targets and Key Risk Indicators (KRIs) thresholds.
- Ensure adherence to privacy standards and compliance with the Privacy Compliance Framework.
- Lead the Closed file reviews process across the Retail business including, but not limited to Claims, Underwriting, and discounting across all business areas.
- Manage the enhancement of quality control, including Underwriting principles.
- Direct and coordinate Underwriting controls ( Audits, Renewals, post-loss, remediation, product).
- Provide proactive regulatory and compliance advice, support to, and manage regulatory change within Retail.
- Ensure that products, business solutions and services within Retail are provided within the existing regulatory framework and in an efficient and value-adding manner.
- Be accountable to Risk Control functions (Compliance, Legal, Forensics and Enterprise Risk Management) regarding regulatory compliance and risk practices specifically within Retail.
- Implementation of risk management responsibilities in collaboration with Compliance, Legal, Forensics and Enterprise Risk Management
Continuous improvement to ensure effective service
- Ensure statutory and legislative knowledge is always current to resolve customer complaints, advise the business on corrective solutions to mitigate risks and improve the customer experience whilst complying with governance requirements.
- Ensure adherence to organisational policies, practices, and procedures.
- Identify solutions to enhance cost-effectiveness and increase operational efficiency.
Service delivery to ensure customer satisfaction
- Maintain service, quality, and desired outputs within a specific functional process by ensuring compliance with tactical policies, procedures, and standards.
- Establish productive relationships with key stakeholders in the various channels and administrative teams.
- Share knowledge on, and participate in the creation of new standards, control systems, and procedures to maintain service delivery.
- Craft service practices and standards that meet clients and own organisation’s needs.
- Ensure effective relationships and SLA management with internal and external stakeholders.
- Build and maintain excellent relationships between own team and key internal interest groups.
Ensure cost efficiency through financial and corporate governance
- Contribute to the development and implementation of fit-for-purpose budgets.
- Manage budgets associated with projects.
- Proactively ensure the use of time, of resources, money, materials, or equipment is in line with policies and procedures.
- Comply with corporate governance policies, procedures, and standards.
- Operate within agreed mandates.
- Ensure that the departmental operating framework and model is adequately budgeted for through the development and implementation of fit-for-purpose budgets.
- Ensure effective financial management, control, and corporate governance.
- Take accountability for management of business-related risks within own area.
- Ensure applicable governance framework observed in the process design.
Nature a culture of high performance
- Align own behaviour with the organisation culture and values.
- Share and transfer risk and compliance knowledge to colleagues.
- Ensure achievement of own performance objectives.
- Actively share information with other team members regarding successes, issues, trends, and ideas.
- Actively participate in own professional development and career path.
- Manage the team’s performance and career development.
- Actively promote a culture of learning and high-performance culture amongst team members.
- Develop and implement a robust succession plan for all Direct Reporting roles.
- Develop and manage an audit team that must monitor and report on business rules adherence as well as legislative and regulatory compliance within the third-party binder holders.
Experience, knowledge & skills required
- Relevant post-graduate degree in risk management, finance, and or business management (preferably CA(SA))
- An MBA is preferable.
- 7 years’ experience in the field of risk management and/or operations
- 5 years’ experience in the management of people
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Job Description
This role will support the Strategic and Business planning portfolio by monitoring, tracking and executive reporting within OMiX, generating key insights that are used for strategy formulation. The individual should be an effective communicator and will need to proactively build and maintain relationships with the OMiX Senior Management and other key stakeholders.
Key Responsibilities
- Business and Strategic Planning.
- Scorecard development and tracking
- Benchmarking analysis
- Executive and Segment reporting.
- External and Internal competitive analysis
- Stakeholder Engagement
- Team Effectiveness.
Technical Expertise
BUSINESS PLANNING SUPPORT
- Collates, interrogates, integrates and packages inputs for the business and strategic planning cycle and other key business reporting requirements.
- Serves as a liaison between OMiX and other segment strategy focal points in terms of timelines and requirements relating to the business and strategic planning cycle and key business reporting requirements
BOARD SUPPORT
- Provides adhoc board reports for internal and external consumption, as required.
BUSINESS REVIEW PROCESSES
- Coordinates quarterly planning, review, and engagements with business.
- Leads regular group and board reporting for internal and external consumption, as required, including coordination of showcases relating to strategic delivery.
- Develops and maintains segment annual events calendar.
- Develops and maintains roadmaps, plans and tracking for initiatives/ tasks using fit for purpose tools such as MS Office, Power BI or other automated solutions.
STRATEGY FORMULATION
- Manages OMiX performance and is responsible for formulating strategic initiatives to address performance constraints
- Analyses trends in business activities and provides strategic direction.
- Collates research and data pertaining to external environment.
BUILDING AND MANAGING RELATIONSHIPS
- Builds and maintains relationships with Executives and senior management and other key stakeholders.
- Creates a climate for optimal performance.
- Guides and directs staff to achieve operational excellence standards.
- Plans and assigns work.
Minimum Requirements
- Matric.
- 4 year Analytical Degree
- 2-3 years of Management Consulting experience is advantageous
- At least 2 years industry exposure (Financial Services) is advantageous
- Strong track record of professional performance
- Advanced proficiency in MS Word, MS Excel and MS Powerpoint
- Experience in data & analytics reporting (BI/ MIS) advantageous
- Ability to work across multiple teams
- Strong influencing skills to align and deliver
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Job Description
The Strategic Programme Manager is responsible for the coordinated management and
leadership of one or more complex and strategic programs (comprising multiple and/or
related initiatives).
The role takes a strong strategic role in assisting business owners/sponsors with program
conceptualisation and business case development and effective execution.
The role needs high levels of business, commercial and transformation acumen.
This role is tasked with setting up and managing programmes to support and align to the
(OMiX in particular) organisation’s strategic objectives and long-term goals.
- Programme conceptulisation and business case formulation
- Strong Customer Servicing/Operations, Technology (Automation), Business and commercial experience.
- Effective financial management acumen at a programme level
- Excellent understanding of Programme and Portfolio Governance structures in large organisations preferably financial services.
- The ability to influence senior stakeholders and CXO groups to usure the programme achieves its objectives.
- Ability to analyse and synthesise business strategy/objectives and requirements with programme deliverables and support.
- Strategic stakeholder management planning and engagement approaches
Strategic Risk management: planning
- Excellent understanding and use of project management methodologies, techniques, tools, systems and templates e.g. Agile (JIRA and JIRA Align), MS Project, Gantt charts, dashboards and PPT
- Efficient Resource Management
- Vendor and supplier management
- Procurement governance
- Change management.
- Change controls management.
- Enterprise and Project governance
- Quality control management
- Performance Management and coaching
- Ability to lead a team to achieve goals.
- Chairing and facilitate meetings.
- Business operating models
- Opportunity identification and management
MINIMUM QUALIFICATIONS/EXPERIENCE (REQUIRED FOR
- Minimum: 3-year Tertiary Qualification (Degree);
- 8-15 years’ experience and relevant technical qualification
- Old Mutual exposure or experience will be highly advantageous.
- Preferably: 8 years+ strategic Programme Management experience, Recognised Programme Management accreditation/ qualification and Agile certifications
- Senior management/leadership experience
- 8 – 10 years’ experience in project/software delivery.
- Familiarity and experience in Agile/Scrum/Scaled Agile Framework (SAFe).
- Knowledge of Kanban/Lean desirable.
- Knowledge and experience in using tracking and collaboration tools such as Jira and Miro. Knowledge and experience with typically used Agile techniques such as User Stories, ATDD, TDD, etc
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Job Description
This role is responsible for ensuring successful delivery of several projects and initiatives within the OMEM programme management governance framework, as well as within the constraints of scope, quality, time and cost. This role is accountable for achieving results through other managers and their respective teams.
- Manages delivery of multiple projects within a programme on time, budget and to the quality and specifications agreed with clients
- Ensures projects are resourced appropriately
- Manages vendors and staff from multiple areas within and outside the organization together with their respective service delivery
- Provides coaching and guidance to the project managers and team members
- Change and communication management
- Reports on programme status
- Ensures business cases and plans are to standard
- Ensures targets are clear and deliverables well-structured and understood
- Ensures that all organisational elements of the programme are addressed and integrated
- Identifies dependencies and inter-dependencies between projects/programmes
- Ability to comprehend information in verbal communication
- Responsible for communication & identifying of change management
- Obtains sign-off of all major programme deliverables
- Runs Management Board/Steering Committee and Programme team meetings
- Facilitates decision making
MINIMUM QUALIFICATIONS/EXPERIENCE:
- Minimum: 3-year Tertiary Qualification (Degree);
- 5-10 years’ experience and relevant technical qualification
- Old Mutual exposure or experience will be highly advantageous.
- Preferably: 5 years+ strategic Programme Management experience, Recognised Programme Management accreditation/ qualification and Agile certifications
- Senior management/leadership experience
- 3 – 5 years’ experience in project/software delivery.
- Familiarity and experience in Agile/Scrum/Scaled Agile Framework (SAFe).
- Knowledge of Kanban/Lean desirable.
- Knowledge and experience in using tracking and collaboration tools such as Jira and Miro. Knowledge and experience with typically used Agile techniques such as User Stories, ATDD, TDD, etc
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Job Description
The Agile coach empowers teams to adopt Agile as a culture shift. They use their level of experience and influencing abilities to affect the change from a command-and-control culture to a collaborative one enabling the adoption of a new way of working.
- Teaches and Mentors teams on adopting new ways of work
- Enables the transition to Agile by empowering teams to develop an Agile mindset
- Trains Teams to enable teams to transition to an Agile way of working.
- Sets up processes to support Agile-based approaches.
- Facilitates change in new ways of working.
- Applies System thinking to expose bottlenecks.
- Evaluates and Advises Agile Frameworks.
- Forms part of a network of Agile Coaches embedded in the various businesses across OML
ADDITIONAL QUALIFICATIONS/EXPERIENCE (MINIMUM REQUIREMENT)
- 8+ years’ experience in project/software delivery
- 6+ years’ working experience as a Scrum Master or Agile Coach in complex environments. Experience across multiple companies and industries is preferred.
- Strong understanding of Scrum, Kanban, and scaling frameworks, i.e. SAFe, LeSS, Nexus, etc
- Demonstratable experience as a Scrum Master across multiple teams and companies.
- Experience across multiple industries desired
- Knowledge of agile software development and technical practices desired.
Requirements:
- Bachelor’s Degree or relevant tertiary qualification
- 3+ years’ working experience in Agile Scrum or SAFe delivery and coaching
- Relevant Agile certification required (SAFe, A-CSM, ICAgile)
- Strong understanding of scrum and Kanban
- Experience as a scrum master/ agile methodology
- Knowledge of agile software development
COMPETENCIES REQUIRED
- Customer First
- Executing
- Innovation
- Leading with Influence
- Learning
- Relating
- Strategic
Method of Application
Use the link(s) below to apply on company website.
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