Job Vacancies at Standard Bank Group

About the Job

Job Description

• To take demand from walk-in customers for any cash related matters (e.g. teller, ATM, Moneygram) whilst forming an accurate assessment and understanding of that demand in order to act on it in a manner that consistently delivers what matters to the customer within the parameters of the bank's financial offerings.

Qualifications

Minimum Qualifications

• National Certificate in Banking (NQF5 FAIS Aligned Qualification)

Experience

• 1-2 years previous branch banking experience, understanding the bank's laid-down policies and procedures related to telling / frontline support; bulk cash and ATMs. Familiar with the legal aspects regarding cash handling. Knowledge of the functions of other departments within the branch.

Additional Information

Behavioural Competencies

• Generating Ideas
• Exploring Possibilities
• Providing Insights
• Adopting Practical Approaches
• Examining Information

Technical Competencies

• Banking Process & Procedures
• Application & Submission Verification (Business Banking)
• Customer Acceptance & Review (Consumer Banking)
• Customer Understanding ( Consumer Banking)
• Product Knowledge (Consumer Banking)

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About the Job

Job Description

• To proactively promote a deep relationship-based offering related initiatives and activities aimed at creating value for the client and the bank (i.e. optimising client experience, building deep relationships and create profitability for the bank).

Qualifications

Minimum Qualifications

• Bachelor of Commerce (NQF7 FAIS recognised qualification)

Experience

• Affluent & High Net Worth Clients
• 3-4 years Branch banking experience, with exposure to universal banking, BDC/Forex, credit and overall client service.

Additional Information

Behavioural Competencies

• Developing Expertise
• Impressing People
• Establishing Rapport
• Conveying Self-Confidence
• Showing Composure

Technical Competencies

• Banking Process & Procedures
• Risk Reporting and Identification
• Financial and Commercial Acumen
• Customer Understanding ( Consumer Banking)
• Product Knowledge (Consumer Banking)

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About the Job

Job Description

• To action the client periodic reviews as identified by the Enhanced Due Diligence (EDD) team in terms of the Group Minimum Standards for customer acceptance for Anti Money Laundering (AML) purposes.

Qualifications

Minimum Qualifications

• National Diploma in Banking (NQF6 FAIS recognised qualification)

Experience

• 3-4 years experience in the branch network and interface between frontline service, responsive sales and support functions.
• Working knowledge of transaction processes relevant to products and services offered to customers. A working knowledge of the bank’s operating systems and controls.

Additional Information

Behavioral Competencies:

• Checking Details
• Examining Information
• Following Procedures
• Producing Output
• Taking Action
• Upholding Standards

Technical Competencies:

• Active Listening
• Difficult Calls Management
• Query Resolution
• Telephone Caller Handling
• Verbal Communication

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About the Job

Job Description

• To provide a branch reception function by identifying the customer's needs, recording, monitoring and allocating the customer to the appropriate area for assistance whilst maintaining a high level of integrity and ethical standards.

Qualifications

Minimum Qualifications

• National Certificate (NQF5 FAIS recognised qualifications)

Experience

• 1-2 years branch banking experience with exposire to enquiries

Additional Information

Behavioural Competencies

• Meeting Timescales
• Completing Tasks
• Showing Composure
• Articulating Information
• Team Working

Technical Competencies

• Banking Process and Procedures
• Product Knowledge
• Customer Reception and Channelling
• Client Servicing

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About the Job

Job Description

• To enable the execution of Compliance Risk Management processes and activities within a specific business unit and across all its jursidictions to ensure that the area is undertaken in a compliant manner to avoid operational losses, fines, penalties or reputational damage to the organisation and enable the competitive advantage of the organisation.

Qualifications

• Bachelor's Degree in Legal or related qualification 

Experience Required

• 8-10 years in Compliance Operations
• The role requires a seasoned expert in Compliance with a sound knowledge of the relevant regulatory requirements and upcoming developments applicable to a specific business area as well as a solid understanding of banking products and activities.

Additional Information

Competencies:

• Generating Ideas
• Exploring Possibilities
• Providing Insights
• Documenting Facts
• Convincing People
• Articulating Information
• Interacting with People
• Establishing Rapport
• Making Decisions
• Empowering Individuals
• Following Procedures
• Upholding Standards
• Financial Acumen
• Process Governance
• Financial Industry Regulatory Framework