Officer, Customer Periodic Review at Standard Bank Group

About the Job

Job Description

• To action the client periodic reviews as identified by the Enhanced Due Diligence (EDD) team in terms of the Group Minimum Standards for customer acceptance for Anti Money Laundering (AML) purposes.

Qualifications

Minimum Qualifications

• National Diploma in Banking (NQF6 FAIS recognised qualification)

Experience

• 3-4 years experience in the branch network and interface between frontline service, responsive sales and support functions.
• Working knowledge of transaction processes relevant to products and services offered to customers. A working knowledge of the bank’s operating systems and controls.

Additional Information

Behavioral Competencies:

• Checking Details
• Examining Information
• Following Procedures
• Producing Output
• Taking Action
• Upholding Standards

Technical Competencies:

• Active Listening
• Difficult Calls Management
• Query Resolution
• Telephone Caller Handling
• Verbal Communication