Career Opportunities at Metropolitan

Role Purpose

• Plan, lead and direct the management of day to day activities of financial advisors through effective people and branch management in order to foster client centricity, increased productivity and enable operational sales excellence

Requirements

• Grade 12/NQF 4 equivalent qualification
• FAIS Representative Regulatory Exam Level 5 passed
• 120 FAIS related credits
• Minimum 1 year managerial experience in overseeing the rendering of financial advice to fulfil the duties of a compliant key individual and be registered with the FSP

Duties & Responsibilities

INTERNAL PROCESS

• Develop plans to achieve sales targets in line with client centric practices.
• Manage the adherence to operational processes, policies and legislative requirements.
• Develop action plans and initiatives to drive sales, motivate team and improve performance.
• Communicate and implement approved team targets within area of responsibility.
• Implement action plans to achieve sales targets and business goals.
• Effectively manage all day-to-day team activities and escalations.
• Collaborate with Quality Assurance and Performance Coaches to guide and coach team to increase productivity, compliance and quality of calls.
• Regularly assess team members’ performance against targets and implement actions to increase performance.
• Assess service delivery based on engagements with business stakeholders and relevant analytics and implement plans for improvement.
• Maintain effective and efficient record keeping on the relevant system.
• Conduct regular engagement with team members in order to cascade information and team objectives.
• Cultivate and manage working relationships with a variety of stakeholders.
• Analyse, identify trends and report on team performance and productivity.
• Implement effective staffing and scheduling models for guaranteed coverage at the lowest possible costs.
• Implement measures to address non-performance within the team.
• Identify operational efficiencies and make recommendations for improvement.

CLIENT

• Drive client service delivery goal achievement in line with predefined standards in order to ensure that clients receive appropriate advice and after sales service.
• Manage client query processes and ensure that queries are tracked, accurately resolved and used as a mechanism to improve client service and business processes.
• Provide regular reports on delivery of services.
• Provide authoritative, expertise and advice to clients and stakeholders.
• Make recommendations to improve client service and fair treatment of clients within area of responsibility.
• Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.

Competencies

• Business Acumen
• Client/ Stakeholder Commitment
• Drive for Results
• Leads Change and Innovation
• Motivating and Inspiring Team
• Impact and Influence
• Collaboration
• Self-Awareness and Insight

go to method of application »

Role Purpose

• Plan, lead and direct the management of day to day activities of financial advisors through effective people and branch management in order to foster client centricity, increased productivity and enable operational sales excellence.

Requirements

• Grade 12/NQF 4 equivalent qualification
• FAIS Representative Regulatory Exam Level 5 passed
• 120 FAIS related credits
• Minimum 1 year managerial experience in overseeing the rendering of financial advice to fulfil the duties of a compliant key individual and be registered with the FSCA

Duties & Responsibilities

• Teach, coach, mentor, and supervise financial advisers to meet and exceed performance standards and enable progression in their career path
• Recruit, select and retain high quality financial advisors by ensuring an optimum mix of talent in each advisor category in order to build capability to meet current and future staffing needs in accordance with the manpower plan
• Ensure that sales support zones are optimised to appropriately manage poor performance and minimise staff turn-over
• Support and guide Financial Advisors through the decision making process by displaying exceptional product knowledge and customer centricity
• Induct, develop and support financial advisers to meet and exceed performance and productivity standards in order to enable passionate and confident sales entrepreneurs
• Manage and monitor activities of Financial Advisers through market allocation to ensure that each financial adviser has adequate and appropriate market access opportunities
• Ensure that segmentation insights, information and toolkits are used to enable Financial Advisers to indentify and reach target segment customers
• Ensure the applicable Branch meets and exceeds productivity, production and quality targets as determined
• Provide competitor product and activity feedback to segment and product development teams in order to identify current and prospective sales opportunities
• Adhere to high ethical standards and ensure Financial Advisors comply with all regulations/applicable laws as it applies to the entire branch
• Ensure technical product and legislative knowledge is always current in order to advise on the most relevant and innovative client solutions and comply with governance requirements
• Participate in tactical sales planning and implement the business plan for the branch as developed and agreed
• Utilise the Distribution Management Operating System to monitor and manage financial performance
• Identify entrepreneurial opportunities in every interaction and remain passionate, resilient, focused and organised
• Timeously complete all administrative and reporting duties, including sales and marketing data tracking, feedback and business cases related to the role within the agreed timeframes
• To be self-confident and self-motivated and relentlessly pursue targets and goals
• Effectively manage time and ensure optimal productivity
• Continuously monitor turnaround times and quality standards and resolve issues speedily to enhance client service delivery
• Drive client service delivery goal achievement in line with predefined standards in order to ensure that clients receive appropriate advice and after sales service.
• Manage client query processes and ensure that queries are tracked, accurately resolved and used as a mechanism to improve client service and business processes
• Provide regular reports on delivery of services against agreed service standards and in terms of overall client targets.
• Provide authoritative, expertise and advice to clients and stakeholders
• Build and maintain relationships with clients and internal and external stakeholders
• Contribute to the process of developing client service standards in order to ensure clients receive clear and accurate information and are kept informed at all times
• Manage the delivery on service level agreements made with clients and internal and external stakeholders in order to ensure that client expectations are managed
• Make recommendations to improve client service and fair treatment of clients within area of responsibility
• Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service
• Create a positive work climate and culture to energise employees, give meaning to work, minimise work disruption and maximise employee productivity
• Demonstrate exemplary leadership behaviour, through personal involvement, commitment and dedication in support of organisational values
• Select and recruit suitably qualified talent in line with Employment Equity principles and MMI values
• Drive a culture that guides and directs best practice, fostering an environment of continuous learning, improvement and cohesiveness
• Enable a learning and growth culture whereby information regarding successes, issues, trends and ideas are actively shared between team members
• Execute effective workforce planning practices to ensure that staffing requirements are accurately forecasted
• Identify employee growth and development needs and schedule interventions to enable ongoing development, training and personal growth
• Effectively manage performance within the team in order to ensure business objectives are achieved
• Encourage innovation, change agility and collaboration within the team
• Contribute to the development of area specific budgets to minimise expenditure, in alignment with operational plans.
• Identify solutions to enhance cost effectiveness and increase operational efficiency.
• Implement and provide input into governance processes, systems and legislation within area of specialisation.
• Escalate unresolved policy and governance compliance issues via appropriate channels for investigation and resolution purposes
• Provide input into the risk identification processes development and communicate recommendations in the appropriate forum

Competencies

• Business Acumen
• Client/ Stakeholder Commitment
• Drive for Results
• Leads Change and Innovation
• Motivating and Inspiring Team
• Impact and Influence
• Collaboration
• Self-Awareness and Insight
• Diversity and Inclusiveness
• Growing Talent

go to method of application »

Role Purpose

Business Development Consultants are committed, driven, results oriented advisers who are able to work on their own as well as in a team environment writing business in accordance with targets laid down by Momentum Insure. Business Development Consultants advise primarily on motor and household domestic insurance.

Requirements

• Matric/Grade 12
• FAIS Credits (min 30 credits in short term insurance if date of first appointment is before 2010); or if date of first appointment is on or after 01/01/2010, a full recognised qualification as per the FSCA qualification list
• FAIS Regulatory examination for Representatives (RE5)
• 12 CPD (continuous professional development) points
• Minimum of 3 years' experience in selling short term insurance either as a broker agent or tied agent
• Call center agents not preferred unless they have a minimum of 5 years' experience
• All required regulatory exams and accreditation
• One year's proof of commission earnings (minimum R10 000.00 pm)
• Candidate must have his own transport (CAR) and license
• Extensive knowledge of the Short-Term Insurance Industry
• Thorough understanding of the short-term insurance industry and products
• Thorough understanding of business principles
• Interpersonal Skills
• Ability to handle conflict
• Negotiation skills
• Problem solving skills
• Risk Assessment and analysis
• Insurance Principles and practice
• Customer and Personal Service
• Clerical and administrative procedures
• Be professional at all times with prospects, clients and other MI stakeholders
• Presentation skills, both 1:1 and to groups
• Ability to present professionally
• Sales skills
• Prospecting skills

Duties & Responsibilities

• Source sufficient lead generating opportunities to ensure 10 client quotes per week and 40 per month minimum
• Minimum requirement of 8.5 written policies per month
• Maintain and update your Lead Generation Matrix on a weekly basis
• Once a quote is requested the consultant must contact client in order to conduct a proper needs analysis and offer professional advice
• Sign up a minimum of 5 active lead referral agents
• Complete weekly reports that reflect leads, quotes and sales as well as the source of the leads, average premium, total premium and any other pertinent information which may be required from time to time
• Keep up to date and fully informed on product comparisons with opposition products
• Stay abreast of Momentum Insure product changes and enhancements
• Be compliant in all activities in accordance with regulations and standards of all Insurance regulations and professional guidelines and ethics
• Maintain appropriate skills and knowledge in order to provide specialist, professional advice in all relevant business areas
• Maintain the required dress code and professional appearance

Competencies

• Technical Retail Acumen
• Retail Sales Skills
• Risk awareness
• Cross selling

go to method of application »

Role Purpose

Business Development Consultants are committed, driven, results oriented advisers who are able to work on their own as well as in a team environment writing business in accordance with targets laid down by Momentum Insure. Business Development Consultants advise primarily on motor and household domestic insurance.

Requirements

• Matric/Grade 12
• FAIS Credits (min 30 credits in short term insurance if date of first appointment is before 2010); or if date of first appointment is on or after 01/01/2010, a full recognised qualification as per the FSCA qualification list
• FAIS Regulatory examination for Representatives (RE5)
• 12 CPD (continuous professional development) points
• Minimum of 3 years' experience in selling short term insurance either as a broker agent or tied agent
• Call center agents not preferred unless they have a minimum of 5 years' experience
• All required regulatory exams and accreditation
• One year's proof of commission earnings (minimum R10 000.00 pm)
• Candidate must have his own transport (CAR) and license
• Extensive knowledge of the Short-Term Insurance Industry
• Thorough understanding of the short-term insurance industry and products
• Thorough understanding of business principles
• Interpersonal Skills
• Ability to handle conflict
• Negotiation skills
• Problem solving skills
• Risk Assessment and analysis
• Insurance Principles and practice
• Customer and Personal Service
• Clerical and administrative procedures
• Be professional at all times with prospects, clients and other MI stakeholders
• Presentation skills, both 1:1 and to groups
• Ability to present professionally
• Sales skills
• Prospecting skills

Duties & Responsibilities

• Source sufficient lead generating opportunities to ensure 10 client quotes per week and 40 per month minimum
• Minimum requirement of 8.5 written policies per month
• Maintain and update your Lead Generation Matrix on a weekly basis
• Once a quote is requested the consultant must contact client in order to conduct a proper needs analysis and offer professional advice
• Sign up a minimum of 5 active lead referral agents
• Complete weekly reports that reflect leads, quotes and sales as well as the source of the leads, average premium, total premium and any other pertinent information which may be required from time to time
• Keep up to date and fully informed on product comparisons with opposition products
• Stay abreast of Momentum Insure product changes and enhancements
• Be compliant in all activities in accordance with regulations and standards of all Insurance regulations and professional guidelines and ethics
• Maintain appropriate skills and knowledge in order to provide specialist, professional advice in all relevant business areas
• Maintain the required dress code and professional appearance

Competencies

• Technical Retail Acumen
• Retail Sales Skills
• Risk awareness
• Cross selling

go to method of application »

Role Purpose

Business Development Consultants are committed, driven, results oriented advisers who are able to work on their own as well as in a team environment writing business in accordance with targets laid down by Momentum Insure. Business Development Consultants advise primarily on motor and household domestic insurance.

Requirements

• Matric/Grade 12
• FAIS Credits (min 30 credits in short term insurance if date of first appointment is before 2010); or if date of first appointment is on or after 01/01/2010, a full recognised qualification as per the FSCA qualification list
• FAIS Regulatory examination for Representatives (RE5)
• 12 CPD (continuous professional development) points
• Minimum of 3 years' experience in selling short term insurance either as a broker agent or tied agent
• Call center agents not preferred unless they have a minimum of 5 years' experience
• All required regulatory exams and accreditation
• One year's proof of commission earnings (minimum R10 000.00 pm)
• Candidate must have his own transport (CAR) and license

We're looking for someone with

• Extensive knowledge of the Short-Term Insurance Industry
• Thorough understanding of the short-term insurance industry and products
• Thorough understanding of business principles
• Interpersonal Skills
• Ability to handle conflict
• Negotiation skills
• Problem solving skills
• Risk Assessment and analysis
• Insurance Principles and practice
• Customer and Personal Service
• Clerical and administrative procedures
• Be professional at all times with prospects, clients and other Momentum Insure stakeholders
• Presentation skills, both 1:1 and to groups
• Ability to present professionally
• Sales skills
• Prospecting skills

Duties & Responsibilities

• Source sufficient lead generating opportunities to ensure 10 client quotes per week and 40 per month minimum
• Minimum requirement of 8.5 written policies per month
• Maintain and update your Lead Generation Matrix on a weekly basis
• Once a quote is requested the consultant must contact client in order to conduct a proper needs analysis and offer professional advice
• Sign up a minimum of 5 active lead referral agents
• Complete weekly reports that reflect leads, quotes and sales as well as the source of the leads, average premium, total premium and any other pertinent information which may be required from time to time
• Keep up to date and fully informed on product comparisons with opposition products
• Stay abreast of Momentum Insure product changes and enhancements
• Be compliant in all activities in accordance with regulations and standards of all Insurance regulations and professional guidelines and ethics
• Maintain appropriate skills and knowledge in order to provide specialist, professional advice in all relevant business areas
• Maintain the required dress code and professional appearance

Competencies

• Technical Retail Acumen
• Retail Sales Skills
• Risk awareness
• Cross selling