Career Opportunities at M-KOPA

To achieve this, you’ll be expected to:

• Conduct research, analysis, and presentations to support M-KOPA’s long-term strategy
• Drive M-KOPA’s quarterly business planning and prioritization process
• Manage high-priority cross-functional strategic projects to achieve our overall business objectives
• Lead the company’s ‘Voice of the Customer program
• Develop departmental performance dashboards, coordinating with product and data teams to define and measure KPIs
• Act as a bridge between product and operating teams to ensure excellent training and adoption of software, systems, and tools
• Support M-KOPA’s strategic growth areas, including market and economic analysis, partner landscaping, competitor benchmarking, business model development, and supporting pilots and product introductions.
• Identify and scope opportunities to improve operations, process, efficiency, and performance

You Might Be A Good Fit If You

• Are passionate about making fair and flexible financing accessible to everyone
• Have 5+ years of work experience in strategy, business operations, management consulting, product management, research, or comparable roles 
• Are strong analytically, have significant experience with Excel modeling and making data-driven decisions
• Love solving open-ended business problems, from identifying the problem that needs to be solved to developing actionable recommendations and driving implementation 
• Are excited to be a champion for our customers in everything you do 
• Are a collaborator and have a low ego 
• Love fast-moving environments with a sense of urgency to get the job done 
• Have emerging markets experience (particularly in East or West Africa) 
• Have a bachelor’s degree or equivalent experience 

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To achieve this, you’ll be expected to:

• Implementing Customer Care strategies- Drive the overall implementation of customer strategies by creating tactical plans and coordinating the delivery against the set plans
• Managing Customer Care operations- Overseeing the day-to-day operations of the call center with the aim of providing a seamless service to M-KOPA customers across multiple customer-facing teams
• Multiple channel management- Manage multiple customer interaction channels: Voice (inbound and outbound) and non-voice (Online chat, WhatsApp, Facebook, etc.) within the expected Service Levels
• Process improvements- Review and streamline internal customer care processes and provide recommendations for continuous improvements across the call center teams to achieve incremental efficiencies
• Performance management- Schedule and carry out performance discussions, coaching, and mentoring sessions to support the call center leadership in achieving individual objectives and key results
• Recruitment- Plan for, and recruit agents based on the call center staffing needs and as guided by the workforce forecasting requirements
• Problem-solving- Be the point of contact for all escalated issues related to customers, people, systems, or processes that require above a supervisor level to resolve
• Cost control- Managing the call Centre operations within cost-effective parameters and according to budget mandates
• People management- Point of contact between HR Business partner and the customer care agents on people-related topics
• Reporting and analysis- Providing reporting visibility on all key call center metrics both overall and at an individual agent level
• BPO- Point of contact for all engagements with BPO partners including managing overall BPO performance and deliverables

Experience

• Over 3 years experience in a similar role
• Previous experience working in a call center environment or BPO setup
• Experience managing multiple customer interaction channels (voice and non-voice)
• People leadership and management experience in a similar capacity
• Good understanding of call Centre operations and metrics

Education

• Bachelor’s degree in any related field

Competencies

• Strong analytical and excellent communication skills
• Excellent problem-solving skills

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As a Regional Sales Manager, you will lead M-KOPA's sales team and strategy. You will develop annual and quarterly sales planning, build a motivated operational and sales team, grow M-KOPA's sales channels, and be responsible for overall sales targets.

You will;

• Lead M-KOPA's strategic planning for sales operations and distribution including;
• Promote M-KOPA's sales strategy and direction in South Africa
• Lead sales forecasts, demand planning, and revenue across all channels
• Define operational plans for the sales team and ensuring continuous improvement.
• Secure the budgeting process tied to overall P&L targets.

Lead M-KOPA's sales channel and retail management including.

• Lead sales development performance and intervention across all channels.
• Grow retail partnerships distribution and increase sales share of existing channels.
• Strengthen key account relationships at the management level with M-KOPA partners
• Track sell-outs across all channels in collaboration with M-KOPA's business intelligence and data teams.

Lead M-KOPA's sales team management including;

• Manage M-KOPA's direct field force and promoters in indirect channels including recruitment, training performance management, and budgeting.
• Oversee the performance of M-KOPA field sales managers.
• Define goals across sales teams, developing operational reporting, and supporting target achievement.
• Structuring and implementing incentive and commission programs for agents and sales teams tied to our goals.
• Ensure all sales agents and managers are trained on M-KOPA sales methods and processes for customer onboarding and escalation.

Lead M-KOPA's go-to work planning for sales including

• Implement route-to-market plans for all products across all sales channels and marketing segments.
• Ensure brand visibility across all channels, managing promotional activities.
• Execute merchandising, branding, and sales assets working in collaboration with M-KOPA's marketing teams.

Promote M-KOPA's customer growth and retention including

• Define and monitor business milestones and activations plans based on agreed annual and quarterly targets.
• Align sales goals and processes to ensure customer credit performance repayment.

You Might Be A Good Fit If You Are…

• Eight (8+) years of experience in sales working in electronic device sales, FMCG, or financial services, with the capability for strategic decision-making and demonstrated business.
• Inspire teams to get them out of them and enjoy delighting customers within service delivery and execution.
• Experience building and managing a network of field teams and regional representative and support functions in a comparable industry

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M-KOPA is seeking a dynamic individual to take a key position within the South African Team. The Senior Manager, Market Development will be responsible for key strategic, business development, analytical and cross-department projects that support the expansion of M-KOPA’s connected asset financing platform. He/she should excel at solving strategic business problems, leading business improvements, and supporting field operations. 
Key Responsibilities

• Drive strategic, operational, and cross-functional initiatives that result in improved customer acquisition, retention, and credit performance.
• Plan and lead the testing, piloting, and operational setup for product launches, at different levels of commercial maturity.
• Support new channel development, including overseeing all end-to-end integrations, training, and service delivery required for launch.
• Coordinate with departmental heads to drive business improvements.
• Lead research and rapid analyses on M-KOPA’s products, competitors, customers, and operations.
• Manage the in-country marketing department and drive campaigns aimed at improving consumer education, driving acquisitions, and increasing customer retention.
• Manage relationships with key strategic partners. 

Incumbent Requirements

• At least 5 years of experience in project management, consulting, finance, or operational roles, ideally with multi-market experience.
• Bachelors’ degree 
• Preference for candidates with advanced analytical and statistical skills.
• Excellent communication skills and the ability to work across geographies, cultures, functions and seniorities. Experience and a high capacity in managing multiple projects, operations, and people simultaneously while delivering high quality outputs.      
• Project management skills with demonstrated experience working with cross-functional teams and participation in product development process.
• Requires strong oral and written communications skills as well as demonstrated success as a product spokesperson.
• Self-motivated with the ability to prioritize, meet deadlines, and manage own time with changing priorities in an agile environment.
• Excellent interpersonal skills with a willingness to go the extra mile to assist other team members.
• Excellence stakeholder management required.

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RESPONSIBILITIES

• Field Operations & Retail. Responsible for providing excellent customer service across M-KOPA’s nationwide footprint of retail service centers and stocking depots.
• Supply Chain: Work with the central supply chain and procurement teams to plan secure required stock. Oversee teams responsible for device management to ensure all products ready-for-sale. Coordinate with M-KOPA’s OEM device partners to drive performance of third-party phone servicing, and to set up the required reverse logistics.
• Logistics. Lead a warehouse team to provide excellent support to the business such that stocks are received, processed, and dispatched into the sales channel within agreed SLAs. Coordinate all forecasting with the sales team and manage all stock deliveries across M-KOPA’s sales channels and direct field force.
• Marketing. Liaise with the Director for Marketing and local marketing teams to ensure M-KOPA’s brand is well represented within the retail channel, and all required marketing tools and collateral dispatched to the sales team

EXPERIENCE, SKILLS & COMPETENCIES

• Passionate about our mission of upgrading lives, and making life-changing products more affordable and accessible
• You can live and breathe our values of progress, ownership, and transparency
• Over three (3) years of experience in a role with a strong track record of operational execution.
• Track record of hitting tight deadlines without compromising on the quality of execution
• People Leadership and management experience in a similar capacity.
• Previous experience managing teams with multiple key performance indicators.
• Excellent analytical and problem-solving skills.
• Fluent in English
• Faultless integrity and openness combined with a commitment to good governance.

EDUCATION

• Bachelors’ degree in any field but exceptions will be made for candidates who can show an exceptional track record in this area

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Responsibilities

• Manage the office facilities, ensuring that the office runs smoothly and efficiently and that all equipment and supplies are well-maintained and available as needed
• Ensure proper filing of documents, scanning documents and archiving, organizing correspondence, and taking minutes where necessary.
• Manage a vendor/supplier database and ensure a good working relationship.
• Track and support the renewal of all business documentation as assigned.
• Support internal stakeholders to process invoices and orders received from stakeholders.
• Collaborate with the global and local teams to manage travel arrangements, including airport and hotel arrangements.
• Maintain a company calendar and schedule appointments where necessary.
• Maintain open lines of communication between M-KOPA administration, procurement, and finance.
• Assist with the coordination of events, meetings, and other activities, including scheduling, preparing agendas, and managing logistics
• Prepare regular expense reports and monthly office budgets.
• Prepare general reports and presentations with statistical data, as assigned.

Requirements and skills

• Bachelor's degree in Business Administration or a related field, or equivalent experience
• Strong administrative and organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously
• Excellent written and verbal communication skills, with the ability to interact professionally with team members and external stakeholders
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, and Outlook) and a strong knowledge of database and office equipment
• Ability to work independently, as well as part of a team, and to maintain confidentiality and discretion at all times
• High attention to detail and accuracy, with a focus on delivering high-quality results

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About this role

Finance at M-KOPA

• At M-KOPA, Finance is more than just about debits and credits! It's about understanding the stories behind the numbers and applying that knowledge to guide the business in making informed strategic decisions about the future. Finance is at the core of the organisation, working with every part of the business and helping it to positively improve the lives of millions of customers every day.
• Careers in Finance at M-KOPA span business partnering, technical accounting, investor reporting, tax, payroll, procurement, treasury, pricing, financial planning and analysis and systems, and data analysis. We encourage everyone within Finance to seek out the career path that is right for them and ensures they achieve their full potential. In fact, many of us on the team have done just that, broadening our experiences and growing our careers at M-KOPA.
• We're looking for a Director of Debt Capital to report into Chief Financial Officer
• This role can be based in the UK, Kenya, Uganda, Ghana, Nigeria and South Africa - role will be remote with some international travel. Working within the following time zone (UTC -1 / UTC+3).

We're excited about you because you have experience with

• Have 8+ years or equivalent experience in Capital Management, Corporate Finance, Debt Capital.
• Have experience in strategic finance, special purpose vehicle and debt management.
• Have experience helping achieve topline growth
• Comfortable operating without a plan and manage a culture of creativity, risk-taking, experimentation and learning.
• Have experience setting up strategy and action plans with measurement frameworks.
• Have experience leading and implementing growth projects independently and with across the organisation.
• Great at collaboration and communicative in a changing environment where collaboration and understanding people is required. You have enthusiasm for making colleagues successful throughout the company.
• Work with internal partners in a remote work environment
• Have a Bachelor's Degree in a related subject area. Advanced Degree

You Will Manage our Existing Debt Facilities and own the whole lifecycle

• Managing debt funder relationships
• Reporting covenants and other reporting requirements related to debt facilities
• Managing repayment schedules
• Leading on any restructurings required.
• Responding to auditor requests on debt facilities
• Providing regular input into FP&A team on aspects related to debt

You'll Guide Asset-Liability/Capital Adequacy Management across the organisation

• Maintaining the appropriate balance of Assets to Liabilities
• Setting and maintain the right mix of debt instruments (on vs off-balance sheet, local v hard currency, secured v unsecured etc)
• Monitoring and stress test capital risk, liquidity risk, funding risk, interest rate risk, forex risk (as it relates to funding), refinancing risk against ALCO Committee defined risk tolerances.
• Preparing material for ALCO Committee and management related to financial asset and liability management
• Whats In It For You
• Great compensation package
• Bonus
• Remote working #LI-Remote
• Equity

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Responsibilities

• You will record all financial records and ensuring they are following company policies.
• You will book bank payments following the M-KOPA approved chart of accounts by D+2 after the payments are affected.
• Monthly general ledger reconciliation of prepayment, accruals, bank statements, and inventory.
• End-month journal preparation and posting e.g., revenue, product cost, and payment fees.
• You will maintain creditors ledger/ Accounts Payable reconciliation.
• You will post and reconcile monthly revenue figures and accounts receivable balances.
• You will manage the purchase-to-pay process and specifically ensuring Purchase Orders are raised on time (before the goods/services are ordered), have all correct information (including an attachment from the vendor e.g., a quote), and are received.
• You will book of travel advances and submission of a monthly report to HR through the Team Leader.
• Collaborate with our auditors, bankers, and tax advisors.
• Ensure compliance with all tax regulations e.g., returns submitted and taxes paid.

Experience and skills

• Bachelor's degree in accounting, Business Administration (Finance or accounting option), statistics Commerce or related courses from a recognized university.
• Accounting qualifications (SAICA, ACCA, CIMA) or equivalent will be an added advantage.
• 4 or more years of experience in a similar position or working with a reputable organization/agency.
• Work experience with a donor FinTech institution will be an added advantage.
• Maintain a high-quality standard when working.
• Proficiency in the application of all MS office functions, especially MS Word & Excel.
• Great team working skills, attitude, and a clear sense of confidentiality.

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Roles and Responsibilities

• Support senior management in translating financial information into commercial strategy.
• Prepare and update the Group's long-term financial and strategic planning model.
• Provide insights to senior management around financial modeling, forecasts, and profitability.
• Lead annual group budget cycle, including setting a timetable, agreeing on deliverables, and monitoring the provision of budget information from departments.
• Review budget submissions and consolidated P&L, balance sheet, and cash flow schedules, providing challenges to ensure budgets are submitted to the Board for approval.
• Analyse financial and operational results to redirect company strategy. This includes identifying and recommending new revenue, productivity, or cost savings projects. Or holding the budget accountable for budget control.
• Manage the Pricing team balancing competitive pricing which delivers desired margins and improved loss rates
• Prepare business cases to support new investment, strategic, and other our decisions.
• Line management responsibilities for assigned staff e.g. finance analysts and pricing team

Skills Required

• Experience with M-KOPA's social mission and improving the lives of our customers.
• Qualified accountant
• >7 years of relevant work experience
• Good commercial awareness
• Interpret raw data and translate it into concise information
• Explain complex financial data to non-finance individuals
• Confidence to justify and implement change
• Team leadership

Preferred Experience Required

• Experience living and working in Africa
• Experience with digital financial services and alternative lending

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YOU ARE EXCITED ABOUT THIS ROLE BECAUSE YOU WILL

• Together with your cross-functional partners you will define key metrics for the product area: how do we measure success?
• You will build easy to understand and consistently modelled datasets to serve metrics, dashboards and exploratory analysis
• You will develop semantic models in Looker, build dashboards and coach users on how to use self-serve capabilities of our platform
• Working together with software engineers you will ensure that the data necessary for analysis is captured well in our systems
• You will build data transformation pipelines, primarily by using SQL and Python in dbt + Airflow infrastructure
• Throughout this process you will apply best practices to build reliable, well tested, efficient, documented data assets

WE ARE EXCITED ABOUT YOU BECAUSE YOU HAVE EXPERIENCE IN

• You'll have experience working in the following area dimensional data modelling for analytics / data warehouses / big data infrastructures
• High proficiency in SQL (any dialect)
• Experience programming in Python, Java or another language
• 5+ years experience working with SQL
• 3+ years working with data warehouses technologies
• 3+ years experience working with BI tools such as Looker or Tableau
• 2+ years experience working with a transformation tool such as dbt
• Experience working with orchestration systems such as airflow
• Technical degree is plus, but not a must