Career Opportunities at Capitec Bank

Purpose Statement

• Liaise with business analyst and business to formulate technical specifications
• Create Technical specifications from business specifications
• Apply functional descriptions and technical specifications to steer the system development processes through linking internal and external IT technical resources to facilitate the successful implementation and maintenance of Proview.
• Perform technical maintenance and changes to the Proview system as part of the SDLC process.

Experience
Min:

• At least 2 years’ relevant work experience in a technical and/or IT environment monitoring ATM and or cash devices
• At least 2 -5 years’ relevant work experience as a System Analyst
• At least 18 months Internet of Things (IOT) experience

Ideal:

• At least 2-3 years’ experience in managing and implementing vendor software
• At least 2-3 years experience in a high volume environment

Qualifications (Minimum)

• A relevant tertiary qualification in Information Technology
• Qualifications (Ideal or Preferred)

Knowledge
Min:

Detailed knowledge and understanding of:

• IT systems
• Understanding business process management, business requirements and translating these to specific technology requirements
• IT/Technical Business Analysis – interpretation of business rules and requirements for technical (IT) systems
• TSQL and MSSQL knowledge
• Web service application knowledge

Skills

• Communications Skills
• Interpersonal & Relationship management Skills
• Negotiation skills
• Influencing Skills
• Facilitation Skills
• Presentation Skills
• Analytical Skills
• Problem solving skills
• Commercial Thinking Skills
• Planning, organising and coordination skills
• Attention to Detail
• Conditions of Employment
• Clear criminal and credit record
• Contactable via own mobile phone
• A valid driver's license and own vehicle is required

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Purpose Statement

• To operationalise the Capitec Business Banking Salesforce platform through:
• Taking ownership of all aspects related to ensuring a healthy Salesforce.com platform.
• Designing, testing, deploying and maintaining the platform in line with governance, standards and relevant frameworks.
• Taking responsibility for scheduling, planning and controlling the software delivery life cycle (SDLC).
• Enabling DevOps best practice, ideas, innovation and automation across the platform

Experience
Minimum:

• Minimum 5 years’ experience on the Salesforce platform inclusive of release management, Salesforce Administrator, and implementing Salesforce.com technology-based solutions (and 3 - 5 years in a DevOps or IT Engineering role)
• Must have experience with at least 2 different Salesforce Cloud platforms (for ex: Sales Cloud, Service Cloud, Marketing Cloud, and Financial Services Cloud) or Installed Applications.
• Experience of working on enterprise Salesforce.com platform and the implications related to Release Management.
• Experience managing the release processes for business on-boarding projects and data migrations.
• Hands on experience with Salesforce.com configurations, roles, profiles, strong APEX experience, and other permission controls.
• Proven experience and proficiency in refreshing a sandbox, must know how to package and deploy metadata components, knowledge on release branching strategies, code merging and should have worked on conflict resolution strategies. 
• Proven experience managing DevOps teams and mentoring engineers
• Industry experience working with Big Data platforms
• Experience in using and manipulating API’s, API documentation
• Visualization experience advantage (ELK, Grafana, Splunk)

Ideal:

• 7+ years’ experience on the Salesforce platform
• 5 years in a DevOps or IT Engineering role

Qualifications (Minimum)

• Bachelor's Degree in Information Technology - Computer Science or Information Technology - IT Engineering

Qualifications (Ideal or Preferred)

• Honours Degree in Information Technology - Computer Science or Information Technology - IT Engineering

Knowledge
Minimum :

• A strong understanding of CRM, Sales, Marketing, and other business processes.
• Good knowledge and experience with AppExchange products and understanding of how to install/de-install.
• Should have strong understanding of deployments using Force.com migration tools (Salesforce Tools IDE, GITlab, and Version Control i.e. AutoRabit ).

 
Ideal:

• Swagger, Postman 
• Client experience principles
• Salesforce.com – declarative and custom development

Skills

• Communications Skills
• Decision making skills
• Influencing Skills
• Planning, organising and coordination skills
• Problem solving skills

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Purpose Statement

• To develop and implement business process architecture solutions and requirements in support of Capitec Bank’s overall business objectives and strategy.
• Primary Focus: (1) To provide business process architecture and requirements at enterprise level for various Capitec Support Services, (2) to support new revenue growth initiatives and (3) to drive continuous improvement post implementation of projects to track achievement of business benefits to deliver on strategic and business level objectives.
• Secondary Focus: Translate business needs emanating from projects, new ideas or system changes into business requirements for developing/buying IT systems.  Developing change management plans, project plans and designing of policies/procedures/performance measures.

Experience

Min:

• 10 years of enterprise wide business design and business process improvement

Ideal:

• Translating corporate strategies and objectives into initiatives and/or projects
• Initiation and implementation of projects with the goal to improve performance through business process improvements
• Initiation and implementation of revenue growth initiatives
• Initiation and implementation of continuous improvement capability

Qualifications (Minimum)

• A relevant tertiary qualification in Information Technology or Finance
• Grade 12 National Certificate / Vocational

Qualifications (Ideal or Preferred)
Knowledge

Knowledge of the following areas are required to perform the job:

• Banking transactional processes
• Business process mapping methodologies
• Project Management methodologies
• Management Operating System best practices
• Continuous improvement best practices (Lean, 6-Sigma, Theory of constraints)
• Supply chain methodologies
• Incident management and workflow methodologies

Skills

• Communications Skills
• Strategic Thinking Skills
• Computer Literacy (MS Word, MS Excel, MS Outlook)
• Interpersonal & Relationship management Skills
• Presentation Skills
• Facilitation Skills
• Business Process Modelling skills (IDEF-0, Financial Modelling, Enterprise Architect, BPMN, etc.)
• Planning, organising and coordination skills
• Commercial Thinking Skills
• Conditions of Employment
• Clear criminal and credit record
• Willingness to travel nationally and internationally when required
• Ability to work extended hours during periods of project implementation

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Purpose Statement

• To manage a portfolio of clients by providing excellent client service which aims to retain and optimise client value whilst attracting new clients to ensure future client growth. 

Experience
Minimum:

• 1 to 2 years Business Banking experience

Qualifications (Minimum)

• Grade 12 National Certificate / Vocational in Grade 12 National Certificate

Qualifications (Ideal or Preferred)

• Diploma in Accounting - Financial Accounting or Business Management

Knowledge
Minimum:
Knowledge and understanding of:

• Business banking environment including features, benefits and value propositions of products & services
• General banking practices and procedures. 
• Credit principles and practices, including an understanding of credit application, securities and balance sheet requirements. . 
• The Financial Advisory and Intermediary Services Act (FAIS) and the Financial Intelligence Centre Act (FICA). 
• Administration processes and procedures pertaining to Business Banking transactions.
• Client relationship management and service principles.

Ideal:
Knowledge and understanding of:

• Capitec Business Bank products and services
• Competitor product offerings/ channels/ operational and marketing tactics would be advantageous.
• Capitec/Business Bank systems and processes

Skills

• Communications Skills
• Administration Skills
• Planning, organising and coordination skills
• Problem solving skills
• Interpersonal & Relationship management Skills
• Attention to Detail

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Purpose Statement

• To manage the Credit Analytics teams to deliver key analytical insights to business on current strategy, business objectives and current issues to help improve decision making.
• Translate business data into usable strategic information to drive business decisions
• To develop, maintain and improve standards of analysis and operational support for consistent and reliable value add to the business.

Experience
Minimum:

• At least 5 – 7 years’ proven experience within a Analytical role pertaining to Credit within the banking environment
• A fast paced, complex environment
• Analytical and report writing experience
• Strong SQL/Python/SAS coding skill
• Proven track record of delivering on complex analytical requirements
• Problem solving using data analytics
• At least 2 years’ experience within a management or team leader role focusing on team oversight and development and client interaction

Ideal:

• Experience as a Manager or Team leader in an Analytical team focused on credit
• Practical experience in managing senior and executive level stakeholders and influencing decision making at these levels in relevant forums

Qualifications (Minimum)
Bachelor's Degree in Mathematics or Engineering - Other

• A relevant degree in Risk Management or Information Technology

Qualifications (Ideal or Preferred)

• Honours Degree in Mathematics or Engineering - Other

Knowledge
Minimum:

• Functional knowledge of business areas in the portfolio
• Solid understanding of credit life cycle
• Analytics, report writing and presentation skill
• Strong SQL coding skill with understanding of relational databases
• People management practices
• HR and development processes and practices
• How to translate analysis into simple business language so that business questions are answered

Ideal:

• Knowledge of analytics within a credit risk environment

Skills

• Planning, organising and coordination skills
• Decision making skills
• Facilitation Skills
• Interpersonal & Relationship management Skills
• Computer Literacy (MS Word, MS Excel, MS Outlook)
• Strategic Thinking Skills
• Attention to Detail
• Communications Skills

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Purpose Statement

• Responsible for gathering, analysing and understanding business users’ data and analytics requirements and translating these requirements into analytics best practice technical solutions that meet the relevant business objectives.  
• To ensure alignment between business, data product owners, data and analytics teams and produce a comprehensive functional specification from business requirements by maintaining a high level of in-depth knowledge with regards to analytics and other relevant data concepts.

Experience
Minimum:

• At least 5 years+ proven experience in drafting functional specifications
• BI Business Analysis, data design and systems analysis experience in a data and analytics environment
• Stakeholder engagement for the purpose of identifying and specifying business requirements.
• Liaising between business and functional stakeholders; translating requirements.

Ideal: 

• Business Information Business Analysis experience in an finance/banking environment
• Exposure to a credit environment.

Qualifications (Minimum)

• A relevant tertiary qualification in Statistics or Finance
• Grade 12 National Certificate / Vocational

Qualifications (Ideal or Preferred)

• Bachelor's Degree in Business Management or Business Analysis

Knowledge
Minimum:

• Relevant business area knowledge
• Data and analytics Business Analysis 
• Data Warehouse Methodologies
• Front End Technologies 
• BI Best Practice
• Data Analysis
• Data Governance
• Financial systems and procedures
• Visualisation
• Data Product Life Cycle

Ideal:

• Banking systems environment
• Banking business model
• Agile development life cycle 
• Best practices for Quality Assurance (QA)
• Microsoft Appliance (APS)

Skills

• Facilitation Skills
• Communications Skills
• Negotiation skills
• Attention to Detail
• Interpersonal & Relationship management Skills
• Analytical Skills
• Presentation Skills

Competencies

• Deciding and Initiating Action
• Relating and Networking
• Persuading and Influencing
• Presenting and Communicating Information
• Applying Expertise and Technology
• Delivering Results and Meeting Customer Expectations
• Coping with Pressures and Setbacks

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Purpose Statement

• To provide generalist support across the HR value chain to internal clients in line with internal policies, operating procedures, and legislative guidelines.
• Validation of HR transactions, maintenance of records and provision of advice on HR practices within set targets and SLAs for effective service delivery, team effectiveness and a positive employee experience

Experience
Minimum:

• 1yr exposure to HR practices and processes within an environment with a strong customer centric approach, service delivery, attention to detail, accuracy and a methodical approach to problem solving

Ideal:

• 3 years work experience within a HR department or environment
• Experience on working on a HR system within a client centric environment would be advantageous
• Optimisation, implementation and maintenance of formal policies/procedures/flows/documentation and processes, preferably within an HR environment 
• Experience of proactive identification and actioning of requirements

Qualifications (Minimum)

• Grade 12 National Certificate / Vocational
• A relevant tertiary qualification

Qualifications (Ideal or Preferred)

• A relevant degree

Knowledge
Minimum:

• Knowledge of fundamental and general human resource constructs and processes and procedures
• Understanding of the basic client service and or client support centre skills and knowledge and client service principles. 
• General office systems and procedures and business practices

Ideal:

• Capitec HR policies
• Knowledge of employment legislation (BCEA, EE etc) and its application 
• Client management and information systems (SAP Success Factors system)
• Process improvement practices and adapting to change
• Advanced Excel (pivots, look-ups) computer literacy

Skills

• Computer Literacy (MS Word, MS Excel, MS Outlook)
• Attention to Detail
• Problem solving skills
• Communications Skills
• Interpersonal & Relationship management Skills

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Purpose Statement

• Responsible for the writing and coding of individual programs for Capitec Bank Front-End applications according to specifications.

Experience

• 3 years (with Qualification) otherwise 5 years’ proven experience in software development
• Experience in the following development languages:
• SQL 2005 and higher
• Javascript
• Java
• HTML
• CSS

Qualifications (Minimum)

• Grade 12 National Certificate / Vocational
• A relevant tertiary qualification in Information Technology

Qualifications (Ideal or Preferred)
Knowledge
Min:

Must have detailed knowledge of:

• IT systems development processes (SDLC)
• Application development
• Testing practices

Ideal:

Knowledge of:

• UML
• Systems analysis and design
• Banking systems environment

Skills

• Communications Skills
• Interpersonal & Relationship management Skills
• Analytical Skills

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Purpose Statement

• Responsible for the development of new service orientated applications (SOA) according to specifications for the Capitec App.

Experience
Experience in the following development languages:

• Minimum of 6-8 years (with qualification) proven experience in software development  
• SQL (any platform: T-SQL, MySQL, Oracle, etc) 
• ASP.Net / Java Script / HTML / CSS 
• Java
• Web Services 
• XML 
• OO Development Methodologies 

Qualifications (Minimum)

• Grade 12 National Certificate / Vocational
• A relevant tertiary qualification in Information Technology or Software Development

Qualifications (Ideal or Preferred)

• A relevant tertiary qualification in Software Development or Information Technology

n/a
Knowledge
Min:
Must have detailed knowledge of:

• IT systems development processes (SDLC)
• Application development
• Banking systems
• Standards and governance
• Agile development life cycle
• Testing practices

Ideal:
Knowledge of:

• UML
• Systems analysis and design
• System architecture (technical design and implementation processes)

Solid understanding of:

• Banking systems environment
• Banking business model
• Best practices for Quality Assurance (QA)
• Object Orientated Development environment (i.e. Java, Spring Framework, JBoss)

Skills

• Analytical Skills
• Problem solving skills
• Communications Skills
• Facilitation Skills
• Interpersonal & Relationship management Skills
• Negotiation skills
• Influencing Skills
• Presentation Skills
• Attention to Detail
• Commercial Thinking Skills
• Planning, organising and coordination skills
• Project Management Skills (Methodolgy Specific)

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Purpose Statement

• To take ownership and accountability for the Business Improvement team, responsible for providing business engineering insights/designs, unlocking business efficiency and optimisation to improve client experience and throughput. The Product Head role is responsible for translating strategic direction (the what) into a ‘best in world’ product through the leadership of a dedicated team, with the single focus of the product and through the entire product life cycle, planning and management of delivery, (the how.).

Education (Minimum)

• Grade 12 National Certificate / Vocational
• A relevant degree (i.e. Business Engineering)

Education (Ideal or Preferred)

• Honours Degree in Business Engineering

Knowledge and Experience
Minimum:
Experience

• 10+ years experience in business management at a senior level in an innovative high performing environment, ideally banking or FinTech. 
• 5+ years’ experience leading and successfully implementing business optimization projects
• Proven experience in improving business throughput and reducing the cost to income ratio
• Business and product vision; has had ownership responsibility for a product previously.
• Product management where there are multiple initiatives with competing priorities and so experience in influencing multiple diverse stakeholders, both business and technology.
• Working at strategic, tactical and technical levels.
• Career experience to include some time in one or more technical roles.
• Communicating with technical and non-technical senior stakeholders across multiple business units. 
• Using data and metrics to test theories, confirm assumptions, and measure success
• Earning trust across different levels and multiple groups of a large organization
• Usability studies and/or customer research principles and methods.
• Client development and product validation through customer feedback.
• Using influence and relationships to drive and achieve objectives.
• Leading and guiding multi-functional teams with a single product operating model
• Leading and having oversight of remote / hybrid teams.

Knowledge and Skills

• Strategic and commercial thinking; able to think about problems from a business perspective using people, technology and product input.
• Business acumen and systems thinking; able to take a ‘big picture’ view, assess, make a logical, sound decision and influence others to achieve objectives.
• Financial acumen - sufficient to effectively operate own cost centre
• People leadership and management practices to empower, create focus and delivery.
• Organising, planning and prioritising work.
• Data-driven approach; analytical and quantitative skills.
• Technologically literate and able to adapt to new technologies. 
• Able to dive deep in understanding the product, the business, and the competitive landscape.
• Able to present complex technical information in a clear and concise manner to a variety of audiences. 

Skills

• Commercial Thinking Skills
• Decision making skills
• Interpersonal & Relationship management Skills
• Problem solving skills
• Strategic Thinking Skills