People Engagement Consultant (FTC) - Stellenbosch at Capitec Bank

Purpose Statement

• To provide generalist support across the HR value chain to internal clients in line with internal policies, operating procedures, and legislative guidelines.
• Validation of HR transactions, maintenance of records and provision of advice on HR practices within set targets and SLAs for effective service delivery, team effectiveness and a positive employee experience

Experience
Minimum:

• 1yr exposure to HR practices and processes within an environment with a strong customer centric approach, service delivery, attention to detail, accuracy and a methodical approach to problem solving

Ideal:

• 3 years work experience within a HR department or environment
• Experience on working on a HR system within a client centric environment would be advantageous
• Optimisation, implementation and maintenance of formal policies/procedures/flows/documentation and processes, preferably within an HR environment 
• Experience of proactive identification and actioning of requirements

Qualifications (Minimum)

• Grade 12 National Certificate / Vocational
• A relevant tertiary qualification

Qualifications (Ideal or Preferred)

• A relevant degree

Knowledge
Minimum:

• Knowledge of fundamental and general human resource constructs and processes and procedures
• Understanding of the basic client service and or client support centre skills and knowledge and client service principles. 
• General office systems and procedures and business practices

Ideal:

• Capitec HR policies
• Knowledge of employment legislation (BCEA, EE etc) and its application 
• Client management and information systems (SAP Success Factors system)
• Process improvement practices and adapting to change
• Advanced Excel (pivots, look-ups) computer literacy

Skills

• Computer Literacy (MS Word, MS Excel, MS Outlook)
• Attention to Detail
• Problem solving skills
• Communications Skills
• Interpersonal & Relationship management Skills