Career Opportunities at Amazon Web Services

DESCRIPTION

Amazon Web Services (AWS) is the market leader and technology forerunner in the Cloud business. As a member of the AWS support team you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications. As a cloud support engineer, you will act as the ‘cloud ambassador’ across all the cloud products, arming our customers with required tools and tactics to get the most out of their product and support investment

Would you like to use the latest cloud computing technologies? Do you have an interest in helping customers understand application architectures and integration approaches? Are you familiar with best practices for applications, servers, and networks? Do you want to be part of a customer facing technology team helping to ensure the success of AWS as a leading technology organization?
If you fit the description, you could be the person we are looking for. We are a group of smart people, passionate about cloud computing, and believe that world-class support is critical to customer success.

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.

Key job responsibilities
First and foremost this is a customer support role – in The Cloud.

• On a typical day, a Support Engineer will be primarily responsible for solving customer’s cases through a variety of customer contact channels which include telephone, email, and web/live chat. You will apply advanced troubleshooting techniques to provide tailored solutions for our customers and drive customer interactions by thoughtfully working with customers to dive deep into the root cause of an issue.
• Apart from working on a broad spectrum of technical issues, an AWS Support Engineer may also coach/mentor new hires, develop & present training, partner with development teams on complex issues or contact deflection initiatives, participate in new hiring, write tools/script to help the team, or work with leadership on process improvement and strategic initiatives.
• Career development: We promote advancement opportunities across the organization to help you meet your career goals.
• Training: We have training programs to help you develop the skills required to be successful in your role.
• We hire smart people who are keen to build a career with AWS, so we are more interested in the areas that you do know instead of those you haven’t been exposed to yet.

A day in the life

•  Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs.
•  Partner with Amazon Web Services teams to help reproduce and resolve customer issues.
•  Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services.
•  Drive customer communication during critical events.
•  Write tutorials, how-to videos, and other technical articles for the developer community.
•  Work on critical, highly complex customer problems that may span multiple AWS services.
• This role supports our Networking services, Elastic Load Balancing, Cloud Watch, Route 53, VPC (Virtual Private Cloud) etc

go to method of application »

DESCRIPTION

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.

We are looking for a well-organized and self-motivated Office Administrator to join us and become part of the Amazon AWS Support Team!

Are you always looking around corners and anticipating needs? Do you believe that details matter? If you answered yes, then apply – this a high impact position! This exciting role requires superior attention to detail, great organization and prioritization skills, the ability to plan ahead and meet tight deadlines, all while juggling multiple critical requests.

A high level of integrity and discretion in handling information, and professionalism in dealing with leaders is important, as is the ability to be flexible and change direction seamlessly.

The successful candidate will possess the ability to complete complex tasks and projects quickly with little guidance and react with appropriate urgency to situations that require a quick turnaround. You’ll need to take effective action, and efficiently and proactively solve difficult or complex problems that affect people within the department or other related groups. Exceptional judgment and problem-solving skills are a must.

The Office Administrator acts as an extension of the AWS Support team, and will help build effective working relationships inside and outside of the organization.

Key job responsibilities

• Responsibilities for this position include the ability to think and plan ahead, delegate responsibilities appropriately and manage time effectively.
• Other key responsibilities include: Organize, execute, and assist with AWS Support team activities (staff meeting agendas, All-Hands meetings, on-sites/off-sites, team social events, etc.).
•  Create agendas and coordinate participants in off-site meetings and deep dive reviews. Compile team goals and operational metrics.
•  Track and help drive completion of key deliverables and follow up on outstanding items.
•  Manage and coordinate critical information as it relates to AWS Support facilities and space management; maintain organizational charts and list of all team members in the Amazon facility.
•  Scheduling cost effective air/hotel/ground transportation. Build control sheet of AWS Support travel and cost impacts against specified budgets (managing inputs of travel for the AWS PS site you are supporting).
•  Management of complex calendars and scheduling with diplomacy and discretion Ability to react with appropriate levels of urgency to situations and events that require quick response or turnaround.
•  Coordinate closely with Workforce Management, Recruiting, Facilities, HR, and other teams within the AWS Support community.
•  High level of integrity and discretion in handling confidential information and dealing with professionals inside and outside the company.
•  Serve as representative on department Teambuilding Committee and Peer Recognition Program for AWS Support. Have fun at work and help others do the same!

BASIC QUALIFICATIONS

•  5+ years of work experience in an executive administrative/ Office Manager capacity
•  5+ years of experience Using Microsoft Outlook, Microsoft Word, Power Point, Workdocs, and Share point.
•  Detail oriented, with exceptional organizational skills. Experience building effective communication plans and strategies at the local site level with a High level of integrity and discretion in handling confidential information and dealing with professionals inside and outside the company
•  Grade 12/ Matric

PREFERRED QUALIFICATIONS

•  Bachelor’s degree or equivalent work experience in an executive assistant function
•  Experience working in a Technical Organization/ Hi-Tec enviornment
•  Meets/exceeds Amazon’s leadership principles requirements for this role
•  2+ years working in a Global Organization

go to method of application »

DESCRIPTION

Amazon has built a reputation for excellence with examples of being the best in customer service, most trusted and most innovative company.

Amazon’s technology business has a history and tradition of leading the world in web related technologies and services.

Amazon Web Services Private Limited (AWS South Africa) is seeking highly motivated Database Engineers who are passionate about technology, want to work with the fastest growing Cloud Platform in the world and deliver extraordinary customer experience.

With AWS you have the chance to help individuals and businesses take their computing infrastructures and applications into the Cloud. As a member of the AWS Support team, you will be at the forefront of Cloud technologies. You will be surrounded by people that are smart, passionate about cloud computing, and believe that world class support is critical to customer success.

AWS Support provides global technical support to a wide range of external customers as they build mission-critical applications on top of AWS services.

We are seeking people with strong Database and Linux skills to join growing Support team in Cape Town and Johannesburg. You will be responsible for directly supporting customers from all over the world and be able to develop your skills across the AWS platform. Since we’re working in the Cloud, you will need to be very comfortable with not only Database Internals but also networking technologies including DNS, TCP/IP, SSL, DHCP and Load Balancing. If you fit the description, you might be the person we are looking for!

Sales, Marketing and Global Services (SMGS)

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.

Key job responsibilities
Learn and use ground-breaking technologies

Amazon Web Services is the global market leader and technology forerunner in the Cloud business. As a member of the AWS Support team, you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications. As a Cloud Support Engineer, you will act as the ‘Cloud Ambassador’ across all the cloud products, arming our customers with required tools & tactics to get the most out of their Product and Support investment.

Would you like to use the latest cloud computing technologies? Do you have an interest in helping customers understand application architectures and integration approaches? Are you familiar with best practices for applications, servers and networks? Do you want to be part of a customer facing technology team helping to ensure the success of Amazon Web Services (AWS) as a leading technology organization?

If you fit the description, you might be the person we are looking for! We are a group of smart people, passionate about cloud computing, and believe that world class support is critical to customer success.

A day in the life
First and foremost this is a customer support role – in The Cloud.

•  On a typical day, a Support Engineer will be primarily responsible for solving customer’s cases through a variety of customer contact channels which include telephone, email, and web/live chat. You will apply advanced troubleshooting techniques to provide tailored solutions for our customers and drive customer interactions by thoughtfully working with customers to dive deep into the root cause of an issue.
•  Apart from working on a broad spectrum of technical issues, an AWS Support Engineer may also coach/mentor new hires, develop & present training, partner with development teams on complex issues or contact deflection initiatives, participate in new hiring, write tools/script to help the team, or work with leadership on process improvement and strategic initiatives to ensure better CX and compliance with global AWS standards, practices and policies.
•  Career development: We promote advancement opportunities across the organization to help you meet your career goals.
•  Training: We have training programs to help you develop the skills required to be successful in your role.
•  We hire smart people who are keen to build a career with AWS, so we are more interested in the areas that you do know instead of those you haven’t been exposed to yet.

BASIC QUALIFICATIONS

•  Bachelor’s degree AND 2 years relevant industry experience OR (if no degree) 3 years minimum relevant industry experience
•  Experience with Database performance tuning, troubleshooting and setting up monitoring / alarming for production Database environments for Oracle/ PostgreSQL
•  A good understanding of distributed computing environments, and experience with Linux/Windows system administration fundamentals, troubleshooting monitoring and analysis
•  Good understanding of DNS, TCP/IP protocols and troubleshooting related issues
•  Excellent verbal and written communication skills, with customer service experience / a strong customer focus

PREFERRED QUALIFICATIONS

•  Experience managing full application stacks from the OS up through custom applications OR relevant AWS services (EC2, S3, EBS, ELB, RDS, Dynamo DB, EMR) OR query analysers, query tuning, slow query optimization OR NoSQL technologies like Redis, MongoDB, Cassandra, Riak
•  Exposure to Virtualization (VMware, Xen, Hypervisor) and/or security concepts and best practices
•  Understanding of IPsec, VPN, Load Balancing, Iperf, MTR, Routing Protocols, SSH, Networks

go to method of application »

DESCRIPTION

AWS Kumo is a fast-growing, agile and collaborative team of technologists with diverse backgrounds from all parts of the globe including United States, Canada, South Africa, Australia, and other geographies. We combine the culture of a startup, the innovation and creativity of an R&D lab, the work-life balance of a mature organization, and AWS-scale technical challenges.

We own critical cloud services used by all AWS customers to build, optimize, manage, and operate at scale. Our broad portfolio of services includes AWS Managed Services (AMS), AWS Health, Trusted Advisor, Well-Architected, re:Post, Recommendations & Insights, Self-service Automation, Support Center, next generation Routing, and more, as well as all the internal tooling used by our global support organization to provide exceptional customer engagement. Kumo’s product portfolio includes AI/GenAI to build the next generational experiences for customers, predicatively recommend solutions and proactively solves customer problems.

We are a critical area of growth for Amazon where you’ll be involved in all aspects of the software development lifecycle from research to ideation, and you will invent the next innovation working collaboratively with leaders across Kumo to bring them to life. You will own the architectural design and implementation of highly impactful AWS product offerings, and utilize your full range of technical, research, customer and software development skills.

We're looking for a talented, passionate User Experience designer to join our team. The ideal candidate is comfortable with complexity and solving hard problems. They have experience in enterprise products and have strong ideation skills, holistic systems thinking, deep attention to detail, with a passion for making difficult tasks into simple delightful experiences. In this role, this UX designer will work closely with Product and Engineering partners. Collaboration and product ownership is essential, as well as being a great communicator, who can tame ambiguity and align with stakeholders.

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.

Key job responsibilities

•  Create user-centered designs by understanding business requirements, voice of the customer, user journeys, customer feedback, and usability findings.
•  Quickly and iteratively create user flows, wireframes, prototypes, high fidelity mockups and detailed UI and visual design specifications
•  Collaborate with Product and Engineering teams, as well as business stakeholders and executive leadership.
•  Utilize and adhere to design guidelines and standardization across all of the team's products.
•  Incorporate customer feedback, technical constraints, and usability findings into design.
•  Develop and maintain detailed information architecture and design specifications.
•  Be resourceful and creative to overcome obstacles and turn challenges into opportunities.

BASIC QUALIFICATIONS

•  5+ years of delivering design solutions as a UX designer or interaction designer experience
•  Experience acquiring user data (e.g., conducting usability studies, performing user research) and creating personas and journey maps
•  Experience working in a collaborative team and working directly with developers for implementation of designs
•  Bachelor's degree in design / human-computer interaction (HCI), or equivalent years of experience
•  Professional proficiency in high-fidelity mockup and prototyping tools such as Figma or equivalent.

PREFERRED QUALIFICATIONS

•  Solid written and verbal communication skills with the ability to present a strong rationale for design decisions
•  Ability to work efficiently and demonstrate a bias for action in a fast-paced, often ambiguous environment
•  Experience working with distributed teams