Administrative Assistant, Support Engineering at Amazon Web Services

DESCRIPTION

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.

We are looking for a well-organized and self-motivated Office Administrator to join us and become part of the Amazon AWS Support Team!

Are you always looking around corners and anticipating needs? Do you believe that details matter? If you answered yes, then apply – this a high impact position! This exciting role requires superior attention to detail, great organization and prioritization skills, the ability to plan ahead and meet tight deadlines, all while juggling multiple critical requests.

A high level of integrity and discretion in handling information, and professionalism in dealing with leaders is important, as is the ability to be flexible and change direction seamlessly.

The successful candidate will possess the ability to complete complex tasks and projects quickly with little guidance and react with appropriate urgency to situations that require a quick turnaround. You’ll need to take effective action, and efficiently and proactively solve difficult or complex problems that affect people within the department or other related groups. Exceptional judgment and problem-solving skills are a must.

The Office Administrator acts as an extension of the AWS Support team, and will help build effective working relationships inside and outside of the organization.

Key job responsibilities

• Responsibilities for this position include the ability to think and plan ahead, delegate responsibilities appropriately and manage time effectively.
• Other key responsibilities include: Organize, execute, and assist with AWS Support team activities (staff meeting agendas, All-Hands meetings, on-sites/off-sites, team social events, etc.).
•  Create agendas and coordinate participants in off-site meetings and deep dive reviews. Compile team goals and operational metrics.
•  Track and help drive completion of key deliverables and follow up on outstanding items.
•  Manage and coordinate critical information as it relates to AWS Support facilities and space management; maintain organizational charts and list of all team members in the Amazon facility.
•  Scheduling cost effective air/hotel/ground transportation. Build control sheet of AWS Support travel and cost impacts against specified budgets (managing inputs of travel for the AWS PS site you are supporting).
•  Management of complex calendars and scheduling with diplomacy and discretion Ability to react with appropriate levels of urgency to situations and events that require quick response or turnaround.
•  Coordinate closely with Workforce Management, Recruiting, Facilities, HR, and other teams within the AWS Support community.
•  High level of integrity and discretion in handling confidential information and dealing with professionals inside and outside the company.
•  Serve as representative on department Teambuilding Committee and Peer Recognition Program for AWS Support. Have fun at work and help others do the same!

BASIC QUALIFICATIONS

•  5+ years of work experience in an executive administrative/ Office Manager capacity
•  5+ years of experience Using Microsoft Outlook, Microsoft Word, Power Point, Workdocs, and Share point.
•  Detail oriented, with exceptional organizational skills. Experience building effective communication plans and strategies at the local site level with a High level of integrity and discretion in handling confidential information and dealing with professionals inside and outside the company
•  Grade 12/ Matric

PREFERRED QUALIFICATIONS

•  Bachelor’s degree or equivalent work experience in an executive assistant function
•  Experience working in a Technical Organization/ Hi-Tec enviornment
•  Meets/exceeds Amazon’s leadership principles requirements for this role
•  2+ years working in a Global Organization