UX Designer, AWS Support at Amazon Web Services

DESCRIPTION

AWS Kumo is a fast-growing, agile and collaborative team of technologists with diverse backgrounds from all parts of the globe including United States, Canada, South Africa, Australia, and other geographies. We combine the culture of a startup, the innovation and creativity of an R&D lab, the work-life balance of a mature organization, and AWS-scale technical challenges.

We own critical cloud services used by all AWS customers to build, optimize, manage, and operate at scale. Our broad portfolio of services includes AWS Managed Services (AMS), AWS Health, Trusted Advisor, Well-Architected, re:Post, Recommendations & Insights, Self-service Automation, Support Center, next generation Routing, and more, as well as all the internal tooling used by our global support organization to provide exceptional customer engagement. Kumo’s product portfolio includes AI/GenAI to build the next generational experiences for customers, predicatively recommend solutions and proactively solves customer problems.

We are a critical area of growth for Amazon where you’ll be involved in all aspects of the software development lifecycle from research to ideation, and you will invent the next innovation working collaboratively with leaders across Kumo to bring them to life. You will own the architectural design and implementation of highly impactful AWS product offerings, and utilize your full range of technical, research, customer and software development skills.

We're looking for a talented, passionate User Experience designer to join our team. The ideal candidate is comfortable with complexity and solving hard problems. They have experience in enterprise products and have strong ideation skills, holistic systems thinking, deep attention to detail, with a passion for making difficult tasks into simple delightful experiences. In this role, this UX designer will work closely with Product and Engineering partners. Collaboration and product ownership is essential, as well as being a great communicator, who can tame ambiguity and align with stakeholders.

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.

Key job responsibilities

•  Create user-centered designs by understanding business requirements, voice of the customer, user journeys, customer feedback, and usability findings.
•  Quickly and iteratively create user flows, wireframes, prototypes, high fidelity mockups and detailed UI and visual design specifications
•  Collaborate with Product and Engineering teams, as well as business stakeholders and executive leadership.
•  Utilize and adhere to design guidelines and standardization across all of the team's products.
•  Incorporate customer feedback, technical constraints, and usability findings into design.
•  Develop and maintain detailed information architecture and design specifications.
•  Be resourceful and creative to overcome obstacles and turn challenges into opportunities.

BASIC QUALIFICATIONS

•  5+ years of delivering design solutions as a UX designer or interaction designer experience
•  Experience acquiring user data (e.g., conducting usability studies, performing user research) and creating personas and journey maps
•  Experience working in a collaborative team and working directly with developers for implementation of designs
•  Bachelor's degree in design / human-computer interaction (HCI), or equivalent years of experience
•  Professional proficiency in high-fidelity mockup and prototyping tools such as Figma or equivalent.

PREFERRED QUALIFICATIONS

•  Solid written and verbal communication skills with the ability to present a strong rationale for design decisions
•  Ability to work efficiently and demonstrate a bias for action in a fast-paced, often ambiguous environment
•  Experience working with distributed teams