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We are intently focused on the advances in technology that will best serve the core business requirements of our clients. Our objective is to enable medium to large enterprises to offer future focused services and end-to-end technology driven solutions in Africa, and beyond.
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Job Description
We are looking for a Call Coordinator to join our team in providing services for our client, that provides exceptional entertainment and phenomenal content from all over the world, to millions of households in sub-Saharan Africa, delivering an unparalleled viewing experience through cutting-edge technology and platforms. You will be required to improve the current service delivery to the client, reporting to the ITSS Manager. To manage all logged Tickets (New/In progress/Pending/Aged and Resolved tickets). To escalate tickets to different support towers. To liaise with engineers from different towers with updates and resolution notes as well as to coordinate all vendor logged tickets.
Key responsibilities:
- Ensure that contracted Service Level and Satisfaction targets are achieved
- To ensure that all calls are logged correctly, updated correctly, followed up, escalated timeously, serviced and closed with sufficient detail
- Ensure that all routine monitoring and maintenance tasks are completed according to schedule and to the prescribed standards
- Ensure that all open calls are constantly reviewed and updated until call closure
- To ensure a minimum of 98% customer satisfaction feedback rating on a monthly basis with external contracted Customers and action to position SLA and satisfaction measurement for internal support
- To ensure continuous communication to the technical team and feedback regarding escalations to Client Line Management and Users
- To ensure adherence to all Altron and Customer processes, policies and procedures as per prescribed compliance
- To ensure that all the allocated and contracted development activities (Individual Development Plan) between Team Lead and employee is successfully completed within the Altron policy and procedure framework
- follow up on customer queries and other ad hoc requests
Support:
- Work with other Engineers, Vendors for resolution of issues
- Request technical assistance and escalate when necessary
- Document, monitor, report, and manage the resolution of issues in the tickets
- Recommend procedures and controls for problem resolution
- Implement approved workarounds and temporary solutions
- Use Knowledge Base Articles and Support Documentation
Reporting:
- Generate reports for all tickets in all accounts that need to be actioned
- Report on ticket trends when identified
- Report on resolved/closed calls (by managing the resolution notes)
Service Level Management:
- Manages all calls assigned to you in accordance with SLA objectives
- Drive service level excellence by managing tickets effectively and efficiently
- Monitor and manager feedback mechanism between users, engineers, vendors and the management team
Continuous Improvement and Innovation:
Continuous Learning:
Qualifications, Skills and Experience:
- CompTIA A+
- Comp TIA N+
- ITIL V4 certification
- 12 months experience in a coordinator role
Education
- National Certificate Level 4 (N4) / Grade 12 (Required)
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Job Description
We are looking for Senior Network Engineer who will be responsible for testing and analysis in all elements of network facilities, including power, software, produce complex, multi-network network designs and design policies, strategies, architectures, network optimisation, and documentation covering voice, data, text, email, facsimile and image. This may incorporate all aspects of the communications infrastructure, internal and external, mobile, public and private, Internet/Intranet and call centres. Responsible for high-level problem resolution and network security policy implementation and monitoring
Key responsibilities:
- To provide infield support on network solutions, and the associated services
- Ensure all calls are carried out timeously and effectively and to the satisfaction of the customer
- Ensure that requests for assistance received via the Altron BSI Service Desk are attended to accurately and efficiently
- Where required, to provide customers with updates or feedback on calls that is logged on the call logging system
- Assist Network team to meet identified SLA’s
- Actively support team on common goals and participate in high team performance.
- Provide 24x7 technology platform and customer support on a rotating basis.
- Continuous broadening of own technical skills and problem solving
- Engaging in formal and informal knowledge transfer
- Time management in accordance with Customer service requests and SLA
- Ensure that Network Solutions are monitored and proactively managed to required service levels and administered for the customer
- To perform junior level support for day to day operations
- Be able to diagnose hardware and software related issues on Network equipment
- Management of customer expectation and perception
Educational Qualifications:
Professional Qualifications
- OEM - High level certifications (Architect)
- Architecture specialisation
Years of Experience
Other requirements
- Demonstrated skills, knowledge and experience in Architecture
- Detail orientation, proven organisational skills and high degree of accuracy
- Working knowledge of relevant local labour legislation
- Practical knowledge of remuneration
- Strong oral and written communications skills
- Excellent negotiation skills
- Experience of partnering with line management and the Architecture team to produce long term Architecture strategie
- Good knowledge of Architecture systems.
- An understanding of employee engagement that is beyond the theoretical and can demonstrate it with practical examples of how to improve it in the workplace
- Excellent prioritisation skills
- Strong influencing and conflict resolution skills
- Excellent practical knowledge Human Capital Management theories and principles
- Strong practical knowledge of all areas of Architecture: change management, performance management, learning and development, workforce planning, Architecture analysis, tender development and input
- Ability to maintain supreme levels of ethical behaviour and confidentiality
- Strong management skills
- Strong analytical and problem-solving skills
- Ability to work independently and within teams
- Ability to initiate/manage cross functional teams and multi-disciplinary projects
- Ability to identify opportunities for improvement
- Ability to impart and share knowledge and skills
- Ability to work in a fast-paced environment and under pressure
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Job Description
We are looking for a Desktop Support Engineer to provide End User Computer Support for users of our client, Africa’s biggest sugar producer, with extensive business operations in six African countries, manufacturing sugar and downstream products from cane supplied by our own agricultural operations and independent local growers.
Provide End User Computer Support:
- Manage, maintain and repair IT systems
- Maintain the company’s computer services and equipment
- Provide guidance and best practices to Junior Support Technicians
- Build partner relationships with client and be trusted IT Advisor
- Ensure that contracted customer Service Level Agreements are met (resolved)
- Ensure that calls logged are followed up / escalated, serviced, and resolved within the agreed SLA
- Ensure that calls are logged retrospectively if no call was logged for work completed (No ticket No Ride)
- Ensure that calls are checked and updated with the latest updates until call closure
- Ensure a minimum of 98% customer satisfaction feedback rating on a monthly basis with external contracted Customers and action to position SLA and satisfaction measurement for internal support
- Administer User and Computer accounts, as well as Group membership in AD
- Perform various tests on all hardware platforms and networks and document all operating system software
- Practice Expert knowledge on Preventative Maintenance
- Coordinate with Internal IT staff and customer to resolve technical issues and escalate same if required
- Identify and resolve all hardware and software issues
- Installing, Configuring and Updating required hardware and software
- Troubleshooting and diagnosing to detect and solve technical problems
- Design and perform various tests on applications according to required standards
- Maintain and develop all user applications and define specifications based on client requirements
- Ensure that best practices are adhered to
- Ensure that Standard Operation Procedures are followed
- Provide input to the Monthly Operations Report
- Ensure continuous communication to the technical team and feedback regarding escalations to Client Line Management and Users
- Backup Engineers for customers and support staff where required
- Manage requests/calls escalated to Vendors and 3rd Parties
- Train employees to analyse and repair all product failures and analyse customer requirements.
- Ensure adherence to all Altron Bytes SI processes, policies, and procedures as per prescribed compliance
- Ensure that all the allocated and contracted development activities (Individual Development Plan) between manager and employee is successfully completed within the Altron policy and procedure framework.
Requirements for success in this role are:
- CompTIA A+ certification
- CompTIA N+ certification
- ITIL Foundation Certification
- Microsoft Azure Fundamentals – AZ900
- Microsoft Office 365 Fundamentals – MS900
- MTA: Windows Operating System Fundamentals (Windows 10)
- Microsoft 365 Certified: Modern Desktop Administrator Associate
- Apple Mac Apple Certified Support Professional (optional based on customer requirements)
- 3 – 5 years of Technical Support with an emphasis in MS Operating Systems, MS Office or Office 365 and Office Applications
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Job Description
Responsibilities:
- Building Virtual Machines using Hyper-V and VMware, Building Physical Servers remotely using iLO/iDRAC.
- Networking knowledge with various windows server operating systems
- Working with remedy incident management for logging/resolving incidents
- Performing investigations using event viewer
- Working with Microsoft failover cluster manager
- Troubleshooting various windows operating system issues
- Standby and after hour support on Microsoft landscape
Additional Requirements:
- Please note that the appointment will be made from the designated group, in line with the Employment Equity Act, as well as the Company’s Employment Equity Plan.
Experience Required:
Education
- National Certificate Level 4 (N4) / Grade 12 (Required)
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Job Description
We are looking for an experienced Service Delivery Executive to be responsible for engaging with key customers by building and preserving trusting relationships. Primarily the Service Delivery Executive will manage a cluster of high value customers with a focus on Outsourcing, Service Desk and annuity-based projects. This role calls for an analytical person, focused on every detail leading towards customer satisfaction, project delivery, milestone management, scope of work management, profitability and finally – stability.
To be successful as a Service Delivery Executive, you should possess excellent communication skills and maintain the core values of the organization. Ultimately, an outstanding Service Delivery Executive will work closely with all areas and aspects of our delivery engine, our legal and finance departments, our BDM’s and Executives.
Service Delivery Executive Responsibilities:
- Building and maintaining profitable relationships with key customers.
- Overseeing the relationship with customers handled by your team.
- Resolving customer complaints quickly and efficiently
- Timely communication of activity within the accounts to all relevant parties within Altron
- Keeping customers updated on the latest products and solutions in order to increase value within the account.
- Meeting with managers in the organization to plan strategically.
- Expanding the customer base by upselling and cross-selling through our network of BDM’s.
- Understanding key customer individual needs and addressing these.
- Conducting business reviews using CRM programs.
- Knowing your competition and strategizing accordingly.
- Contract management
- SLA management
- Reporting and dashboarding internally and externally
- Orchestrating and coordinating the various teams within Altron to ensure timely delivery milestones are met
- Excellent skills in pulling together diverse, multi-party, multi-vendor entities to ensure resolution of any P1 or critical situation within the customer set.
- Administratively sound
- Properly validate, clarify, and assess needs of customers on an ongoing basis.
- Set up KPIs and keep track of key account metrics.
- Communicate the progress to both internal and external stakeholders.
- Manage Pipeline and CRM with a focus on accuracy, reliability, detailed descriptions
- Be a highly confident negotiator
- Be a highly confident Story Teller
- Demonstrate a successful track record of performance
- Be astute in dealing with multiple parties
- Demonstrate experience in collecting competitive intelligence, market intelligence as well as industry trends
- Have a high proficiency in Excel and PowerPoint as table-stakes
- Be excited about working cross-industry and having a solid mix of accounts
- Have a high proficiency in formulating and presenting Strategic Account Plans as well as executing against them with precision
- Be a champion of ownership – right the way through to conclusion
- Manage your book of business with precision, from invoicing to debtors, from delivery to installation, from running to optimization, from revenue to maximizing profit
- Always demonstrate the highest level of integrity
- Be a proponent of efficiency and optimization
- Want to be part of a winning team - Altron
Service Delivery Executive Requirements:
- A B-Degree or equivalent experience.
- A minimum of 5 years’ experience.
- Excellent interpersonal and communication skills.
- Proficient in all Microsoft applications.
- Experienced as a senior Account Manager in ICT managed services.
- Knowledgeable in Infrastructure, Cloud, and Data
- A team player with leadership skills.
- Maintain a positive attitude focused on customer satisfaction.
- Be able to travel
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Job Description
We are looking for Helpdesk Technician for our client that provides exceptional entertainment and phenomenal content from all over the world, to millions of households in sub-Saharan Africa, delivering an unparalleled viewing experience through cutting-edge technology and platforms. To provide End User Compute Support for users of Clients. Manage, maintain, and repair IT systems. To maintain the company’s computer services and equipment. Build partner relationships with client. Build partner relationships and gaining user trust as a trusted IT advisor.
Key responsibilities:
- Ensure that all contracted customer Service Level Agreements are met monthly
- Ensure that calls logged to you are followed up, escalated, serviced, and resolved within the agreed SLA
- Ensure that calls are logged retrospectively if no call was logged for work completed. (No ticket No Ride)
- Ensure that calls are managed and updated with the latest updates daily until call closure
- Ensure a minimum of 98% customer satisfaction feedback rating monthly for all customers and remedial action taken mitigate going forward if SLA not met
- Provide basic Active Directory user and computer account administration
- Provide remote printer support
- Provide all end user support that can be attended to and resolved telephonically or remotely
- Ensure continuous communication and feedback regarding escalations to user, user line management and the technical team
- Ensure adherence to all Altron processes, policies, and procedures as per prescribed compliance
- Ensure that all the allocated and contracted development activities (Individual Development Plan) between manager and employee is successfully completed within the Altron policy and procedure framework
- Ensure adherence to Customers Corporate Governance and Risk Management Policies as per prescribed compliance
Requirements for success in this role are:
- CompTIA A+
- CompTIA N+
- ITIL Foundation Certification
- Microsoft Azure Fundamentals
- Microsoft Office 365 Fundamentals
- Windows Operating System Fundamentals (Windows 10/11)
- Microsoft 365 Certified: Modern Desktop Administrator Associate
- 2 - 4 years of Technical Support with an emphasis in MS Operating Systems, MS Office or Office 365 and Office Applications
Education
- National Certificate Level 4 (N4) / Grade 12 (Required)
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Job Description
Sales
- Lead demand-generating sales activities in the assigned market for the assigned product or service.
- Achievement of the annual revenue/sales target.
- Promote the company's products and services
- Identify sales opportunities to generate qualified leads and sustain a healthy pipeline.
Sales Management
- Achievement of the annual revenue/sales target.
- well versed in probing skills to uncover a Need, Pain or something to be Gained (NPG)
- Having probed for and gained agreement on an NPG, they explore with the prospective customer the consequences of either addressing the NPG or not, thereby qualifying it as compelling (or not).
- Address compelling and understand issues (NPGs)
- Effective solution selling
- Match appropriate solutions to these needs (NPGs), justify the benefits of proposed solutions against the benefits (or lack thereof) of other alternatives and close the business
- Check accuracy of quotes and invoices, send them to clients and follow-up on outstanding quotes, payments and invoices according OPCO’s policy and procedures
- Raise new client profile in CRM. Update CRM records to continually reflect accuracy of deal in sales phasing.
- Ensure that the agreed Personal Development Plan between manager and employee is successfully completed within the OPCO’s policy and procedure framework.
- Convert sales opportunities to wins and invoice. Track billing and survey customer satisfaction
- Source and distribute relevant thought leadership and marketing material to customers.
- Attract new relationships with new customers by supporting collaborative sales efforts.
- Collaborate with the One-Altron group of Companies to leverage opportunities in our chosen industries.
- Actively drive and follow through on qualified opportunities. Establish ongoing productive and professional relationships with key personnel in assigned new customer accounts; and provide
Education
- Bachelor's Degree: Business Management
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Job Description
Responsible for achieving sales volumes, distribution, pricing, stock pressure and forwarding display objectives in accordance with expected standards for a particular district. Manages the activities of the sales force in a division. Ensures that all records are continually updated and maintains individual contact with key customers and management. Recruits, motivates and develops sales representatives. Responsible for the overall operation and profitability of the area as well as the achievement of pre-set sales targets. Provides the National/Regional Sales Manager with accurate sales information.
KEY RESPONSIILITY AREAS
- Responsible for total Partner target - Cloud / Hyperscalers
- Drive sales team to grow Partner revenue in existing install base accounts and new accounts, through focused marketing strategies, campaigns and end user enablement
- Ensure that sales team, technical and solution architects is representing the interests of all the strategic partners
- Provide accurate and regular sales forecasts and business updates to management & to partners
- Work with sales team to ensure that each sales opportunity is driven as proactively as possible
Engage in collaborative, strategic and tactical business planning with key partners:-
- Identify new markets
- Understand the sales process and develop a sales and marketing strategy to best suit the partner.
- Develop sales tools to assist sales and technical
- Develop sales and marketing strategy to mine existing customer base
- Identify key new accounts and design a sales approach to bring new customers on board.
- Assist with broad-base marketing to promote business
- Assist with customer reference sites
- Create and promote high impact and innovative marketing programs and initiatives
- Design enablement plans, to ensure resources are skilled in the marketing programs and products they are going to drive
- Develop enable programs to drive into existing and prospective base
- Use best practices for opportunity management, account planning and forecasting
- Key role in defining and implementing the partner within Altron
- Developing and managing the partner Relationship across a broad spectrum i.e. Local and international
- Understanding the various target markets and mapping Altron focus to these markets
- Defining & developing partners focus by strategically aligning each partner to the objectives set out by the partner, understanding how to develop partners and into what markets
- Implementing Go To Market Programs to drive focus products and solutions
- Managing the partner program
- Managing internal training and skills development for partner products
- Defining & executing skills development programs
Market products and manage the sales process:-
- Identify and implement market strategies
- Disseminate product information
- Grow market share
- Identify new business opportunities
- Position partner product set
- Manage the profitability of products
- Understand and implement partner strategy and policies
- Implement and drive partner models e.g. pricing, rebates, reporting etc.
- Handle all channel related issues
- Ensure Altron is always compliant with governance processes set out by the Partner
- Manage, review and re-negotiate partner contracts
Manage and Review eco system of solutions providers including Distribution:
- Distribute market internally the eco system capability
- Identify new business opportunities
- Position partner product set
- Recruit new solution providers when necessary
Experience and Qualification required:
- Relevant partner certification and industry based knowledge
- Relevant Tertiary Qualification
- Min 8 years experience
- Extensive exposure to Cloud / Hyperscalers
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Job Description
We are looking for a Systems Engineer who will be responsible for providing technical advice and support for the installing, testing, tuning, optimising, diagnosing problems, repairing, upgrading and maintaining both externally and internally supplied hardware and system software such as operating systems, data management products, office automation products, embedded systems, and other utility enabling software and related equipment. The candidate will be responsible for high-level troubleshooting and system security, and ensures repairs are undertaken in accordance with organisational policy and standards. May maintain an adequate spare parts inventory of systems, subsystems and component parts used in repair work. Prepares progress reports for all work performed.
Key responsibilities:
- Active Directory user management
- DHCP & DNS
- Exchange on Prem
- Exchange Office 365
- Direct Access
- Microsoft MS Teams
- Domain Controller Patching
- VMWare support
- Citrix support
Required skills:
- Azure Active Directory
- Citrix Xen Desktop
- Citrix Xen Server
- Exchange Support
- Microsoft AD
- Micrsoft Active Sync
- Microsoft Cluster Server
- Microsoft Office
- Microsoft Platforms
- Microsoft Windows
- VMware
- Windows AD Management
Qualifications:
- Advanced Diploma (Information Technology)
- 8 - 10 years' experience in a Microsoft Environment
Certifications:
Education
- Advanced Diploma: Computer and Information Science
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Job Description
- We are looking for an Operations Administrator who will be responsible for all operations administration and assisting the Operations Lead to proactively monitor operations throughout the business and find ways to increase productivity.
Responsibilities:
Client Administration:
- Send timesheets to client in their format on the 1st day of the calendar month
- Update budgets with actual hours at the end of every month
- Update the client resource augmentation sheet at the end of every month
- Ensure that signed annexure and POs are received for all changes made to resources on the team
- Ensure that signed annexure and POs are received for all new opportunities with client
Resource Demand & Resourcing :
- Complile a report of all the committed and upside sales deals over a rolling 3 month period
- Add resource requirements from the AM's where possible
- Attend meetng with Ops Lead and BUL
- Maintain an current and future resouce plan across the BU's
- Provide BUL/CSL's with insight on availibility of resouces for the demand
Project Creation:
- Create unmanged project on PWA and close when required
- Create project plan (where we have not sold monthly hours to customers
- Add Jobboard/Learning/Presales and other non-billable timesheet lines once approved by the relevant parties i.e BUL, CSL, people manager or Ops lead
- Close completed unmanaged projects on PWA
- Assist with task adding for Managed projects if PM is unavailable
Managed Projects:
- Check PM budgets and ensure that they are correct
- Once baseline is approved go into PWA and set the baseline on the project
- Ensure that PWA project aligns to PM excel budget in order to provide accurate reporting
- Ensure Selling Rates and SRR are correct
- Check Baseline to deemed GP and understand the variance - report back where necessary
Unmanaged Projects
- Baseline unmanaged projects based on what is on the proposal and resources assigned - Understand the Baseline GP and track against this
- Check the unmanaged project on the WIP reporting schedule and make sure that we are tracking correctly according to hours and budget - take action if there are issues
- Ensure that you are tracking retainers and that we are not running over or under on hours - take action if there are issues
- Attend the monthly project review meetings and feedback on any unmanaged project issues
- Check and Maintain unmanaged forecasts on CRM
Month End Process
- Month End Checks - QB links, rates, baselines, SRR's
- Update Ad Hoc forecasts in CRM for billing.
Requirements:
- Must have 2- 4 years practical work experience in operations
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Job Description
- Are you a motivated, energetic sales hunter who enjoys winning the sale through continual, dedicated client contact, presenting and positioning creative solutions?
Look no further!
- Altron Systems Integration is looking for a CX - Sales Hunter to join our dynamic and motivated team.
- You will thrive in this role if…
- You are a seasoned sales professional with a hunter mentality
- You are skilled at generating your own leads through cold calling, blitzing, research, networking etc.
- You are tenacious
- You have killer time management. In order to be successful, you must organize and balance your activities appropriately (prospecting, selling, and account management) to create results
- You have a “yes” approach to customer service
- You hold yourself to high standards and exhibit the high level of professional and presentation standards
- You enjoy building relationships and creating a bond and rapport with clients
Job Description
- Prospecting for new Contact Centre leads, especially in the BPO and Midmarket space
- Responsible for presenting and demonstrations of Altron Contact Centre solutions for customers
- Overcoming objections and negotiating with leads
- Implementing cold outreach campaigns
- Accurate forecasting and updating of the company CRM platform
- Preparing reports on client interactions, sales activities, and other tasks assigned by the Practice Lead
Essential skills:
- Proven Track Record: Proven sales track record in the Contact Centre midmarket and BPO space is a must
- Communication: This role involves contacting leads via e-mails and phone calls and making use of your existing professional network
- Persuasion: You must be able to persuade potential clients and convince them that they need the company's services and products
- Persistence: Outbound prospecting requires dedication and commitment to find new clients. Following up with potential leads and moving clients through the sales pipeline is necessary
- Professionalism: In this role, you act as the face of the company, as you're the first contact point for new customers. It's necessary to have a high level of professionalism to establish connections while being work-appropriate
- Research: Your duties may include researching new opportunities to find leads
- Technology savvy: Understanding how to use social media and other online tools to find prospects is important. Being technology savvy can also help you use lead generation tools and sales software
Minimum requirements:
- Experience: 5+ years sales experience, preferably within Contact Centre midmarket and BPO markets
- Education: Matric, Accredited Sales Courses and Certificates, 3 Year Tertiary Diploma or Degree will be advantageous
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Job Description
KEY RESPONSIBILITIES:
Consulting and Support Services
- Face to Face client visits;
- Statistical Analysis
- Stock Control
- Sales
- Query Resolution
- Administration
- Achieve Financial Targets
- Personal Development
CORE RESPONSIBILITIES:
Face to Face Visits
- Develop call cycle planning;
- Make the required travel arrangements and accommodation bookings;
- Visit all assigned within specified call cycle period;
- Build strong relationships with all customers;
- Obtain site visit signatures on all visits completed;
- Install products and equipment at the client site and train the client on the use thereof, as and when required;
- Provide clients with in-depth training.
Statistical Analysis
- Perform statistical analysis on all clients processing to identify areas of improvement and growth;
- Present statistical analysis to all clients;
- Provide improvement recommendations / ideas to clients based on statistical analysis performed;
- Monitor client performance to identify trends and track improvements;
- Advise merchants of trends identified;
- Identify possible fraud risks and/or misconduct associated with clients' business practices and report these to the relevant manager;
- Inform client of any trends identified with client staff where it is possibly negatively affected client overall performance.
Stock Control
- Assist with the tracking of stock on site level;
- Assist clients with the ordering of required stock (as and when required);
- Assist with the recovery of stock at sites (as and when required);
- Ensure that NuPay equipment is properly maintained on site level.
- Identify opportunities to offer value-added services to clients and implement those services, as and when required;
- Identify opportunities to improve the clients' service offerings and sell where possible, tailor-made products and solutions to the client;
- Prepare sales documents and guide the client through the completion thereof and submit for processing as per the timeframes detailed in the product service level agreement.
Query Resolution
- Log queries raised by clients with the company's second line support function and keep clients informed of progress regarding the queries raised. Close the query on the system, once resolved.
- Keep client data and site visit information up to date on company systems daily;
- On the first day of every month, submit a monthly report to the Regional Manager;
- On the first day of every month, submit all expense claims and reconciliations thereof, to the Regional Manager.
Achieve Financial Targets
- Through consulting and support services as well as sales activities, achieve monthly and annual financial targets.
Personal Development
- Keep clients and colleagues informed and updated on payments industry and all applicable legislative requirements and changes, as and when required;
- Keep up to date on all product, system, industry, and legislative changes;
- Complete the actions detailed in your personal development plan as per company policy, successfully.
COMMUNICATIONS & WORKING RELATIONSHIPS:
Internal:
- ACS Field Services.
- NuPay Central Admin.
- NuPay Sales.
- NuPay / Delter Contact Centre.
- Business Support.
- Billing Department.
- Marketing Department.
- Development Team.
- Reception
- Finance.
Reasons for Interaction:
- Support services for terminals in field.
- Support services for sales applications.
- Sales Leads and Assistance.
- Telephonic support to Account Manager clients.
- 2nd Line Query Resolution Support
- Client Billing and Settlement query resolution.
- Client marketing related material and functions.
- UX ideas and escalated query resolution.
- Accommodation Bookings.
- Financial Payments / Refunds.
External:
- NuPay Merchants
- Courier Services
Reasons for Interaction:
- Visiting Merchants
- Collection / Delivery of NuPay Terminals
Education
Bachelor's Degree, National Certificate Level 4 (N4) / Grade 12 (Required)
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Job Description
KEY RESPONSIBILITIES
- Within AHT in areas such as licencing, registrations, the CRM system (Sales and Service), the telephony and contact centre system, management reporting, business intelligence and the billing systems.
- Management of the CRM
- Design, implement and integrate national telephones system
- Design, implement and maintain internal systems
- Include training of the above systems via (Learning Hub)
- Responsible for master data management
- Ensure that we comply with all applicable legislation
- Implement a consistent document management solution
- Manage and maintain all internal AHT business systems and workflows.
CORE RESPONSIBILITIES
- Implement process to integrate new technology into all operational processes.
- Analysing the efficiency and costs of existing business processes.
- Identifying areas of improvement
- Creating and presenting process improvement reports.
- Overseeing the implementation of new business processes and systems.
- Managing improvement teams and external contractors.
- Troubleshooting and improving new processes.
- Conducting ongoing analysis of processes in line with industry regulations.
- Staying up to date with the latest technology and improvement strategies
- Interact with cross-functional leaders and staff to ensure optimal Service operation and performance occurs.
- Lead, manage, and ensure desired outcomes for assigned projects.
- Attend new product development meetings as a core team member to ensure internal process meet the needs of the new product.
- Develop the operating teams' capability and technical understanding and mastery of process control through data collection and loss analysis
QUALIFICATIONS, EXPERIENCE, & SKILLS
- Matric
- Bachelor's degree in business management, process control management, operational management or similar.
- B Degree or Postgraduate in Information Technology
Years of Experience
- 4+ years' experience as a process manager.
- In-depth knowledge of ERP, CRM and database systems.
Other requirements
- Ability to identify cost-saving measures and improvement strategies.
- Excellent analytical and troubleshooting skills.
- Ability to coordinate projects and lead multiple teams.
- Exceptional written and verbal communication skills.
- Report and procedure writing skills.
- Available to work after hours and weekends when required.
- Advanced knowledge of business management software e.g.
- Oracle experience
- CRM/ERP experience
- Understanding financial systems
- Azure
- Signiflow or similar
- Microsoft Teams
- API’s
- Process mapping tools
Beneficial
- Agile experience
- Design Thinking
- Project Management
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Job Description
Key Output
- Ability to answer the telephone professionally while providing solutions and answers on Altron HealthTech related queries.
- Resolve general and technical queries using all platforms, i.e., telephonically and or remotely.
- Provide PMA based troubleshooting.
- Manage and resolve customer complaints.
- Proper logging of every client interaction using provided business systems and according to standard operating procedures.
- Follow up customer calls where necessary.
- Query escalation using proper channels.
- Ability to grasp and guide clients through Altron HealthTech products and services as well as third-party products.
- Ensure all support service levels are met.
- Client training on PMA, and third-party products
- Ability to conduct basic Installations on inhouse products.
Skills
- Matric
- Diploma (or similar) an advantage.
- A+, N+ or MCSE certificate
- PMA applications background
- Knowledge of Switching products would be advantageous.
- Basic Network and Windows skills
Education
- National Certificate Level 4 (N4) / Grade 12
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JOB PURPOSE
To manage the supply chain business integrated services, ensuring that the customer SLA's are adhered to through optimised processes and principles affecting; Inventory Optimisation, Vendor Management and Outsourcing, Distribution and Logistics, Procurement affecting the Supply Chain environment, Warehousing and effective Financial Administration.
KEY RESPONSIBILITIES:
- Ensure Stock/Inventory Management
- Effective reporting of stock on hand
- Oversee fulfilment of Inventory demands (Receipts, Internal Material orders, Service orders, Repair orders and Sale orders etc)
- Oversee bi-annual stock takes and cycle counts
- Ensure scrapping/obsolescence is effectively completed once authorised
- Improve and maintain Vendor Performance
- Manage CAPEX and OPEX Expenditure
- Optimisation of OPEX as a % of T&M Revenue
- Ensure Adherence to quality processes and procedures for department
- Implement effective training programmes and PDPs
- Apply Customer-centric leadership
- Create effective Employee engagement and relay EVPs
- Performance Management
CORE RESPONSIBILITIES:
MANAGE THE END-TO-END SUPPLY CHAIN PROCESSES OF PURCHASING, RECONCILIATION AND DISTRIBUTION OF STOCK / INVENTORY
- Monitor Inventory movements and ensure all stock is accounted for, for availability, status and value.
- Support Procurement through receiving and business through the effective management and control inventory to fulfil demands placed on Supply Chain
- Support Procurement and Legal teams in the execution of contract development and implementation within procurement’s framework, sourcing strategies, negotiated agreements, drafts and contract management where Supply Chain is impacted
- Develop management controls to ensure that client deliverables, services and interactions are aligned with operational processes, plans, goals and objectives;
- Ensure that agreed upon Customer SLAs are adhered to through optimised supply chain processes and principles - Target Customer SLA 98%;
- Ensure that agreed upon Supply Chain SLAs are adhered to through optimised supply chain processes and principles - target 100% on work orders;
- Ensure no backlog is created through effective management ;
- Identify and manage risk within the supply chain; and
- Ensure timeous execution of all forward and reverse logistics
MANAGE INVENTORY OBSOLESCENCE AND THE END-TO-END FINANCIAL STOCK / INVENTORY PROCESS
- Ensure that bi-annual and daily cycle counts is planned and performed to manage inventory risk in all Supply Chain warehouses;
- Ensure that stock losses do not exceed 0.001% of total stock;
- Ensure that all cut-offs are applied where/when necessary
MANAGE RELATIONSHIPS WITH VENDORS AND SUPPLIERS TO ENSURE DELIVERY AGAINST AGREEMENTS AND MARGINS
- Maintain and develop positive business relationships with vendors and suppliers;
- Identify and select new vendors / service providers / service partners to continuously improve on the Supply Chain Business Integrated Service offering;
- Be present in planning forward and reverse logistics between internal and external stakeholders
- Implement and maintain SLA reviews/ Cadence with Supply Chain stakeholders
- Work toward achieving continuous improvement through Vendors/Suppliers/Partners
MAXIMISE REVENUE AND CONTROL COST:
- Manage cost through effective quotation and procurement processes in line with budgeted/forecasted expenditure;
- Apply strict management to statement of profit loss and OCI with specific focus on Cost of Sale, staff TCOE and other overheads as aligned to budgeted and forecasted expenditure
- Review operational workflows through analytics to determine areas where effective cost efficiencies can be applied i.e.: Reduce wastage, re-use boxes
- Reduce overall Cost of Sale cost drivers (ensure that they are within budget or at agreed levels)
- Manage expenses, ensuring that they remain within budget
- Complete analysis on major cost drivers
ENSURE QUALITY MANAGEMENT COMPLIANCE
- Ensure adherence to the quality procedures for department
- Ensure a neat and secure work environment
- Review account plans and strategy implementation with Customer Relationship Management and Senior Supply Chain Management
- Ensure that core/affected processes are reviewed monthly with Senior Supply Chain Manager
- Identify quality management projects to deliver potential improvements to the supply chain workflows and commission selected projects
- Ensure that projects are successfully executed according to project plans
CUSTOMER FOCUSED PEOPLE LEADERSHIP
- Ensure that employees have a clear view of and understand their job descriptions, targets and goals to perform their functions, enabling operations to fulfil our client’s needs and requirements as a business integrated Supply Chain;
- Foster teamwork
- Ensure that employees have the right resources, tools, equipment, and information to successfully execute on their responsibilities;
- 100% Engagement: Drive the team to a culture of total employee ownership by effectively managing systems to drive empowerment and engagement for all Employees and promoting active participation in learning and continuous improvement activities. This includes Build capability of workforce separately, Employee development and coaching in behaviors and competency development, as well as management of daily, weekly, and monthly review processesEnsure that technical certifications are retained, developed and that the required technically skilled resources are retained and attracted
- Align with the company BBBEE strategy and ensure all targets and deliverables are met.
QUALIFICATIONS, EXPERIENCE, & SKILLS:
Educational Qualifications:
- Grade 12
- Knowledge of Astea (preferable)
- Supply Chain Management Degree or BCom Finance qualification (Preferred)
Years of Experience
- Minimum of 3 years proven experience at a Managerial level, in the ICT Services Industry
- At least 3 years experience related to the key result areas
- Minimum of 2 years financial experience
Core Competencies
- Presentation skills
- MS Office (Excel, Word & PowerPoint)
- Computer literate in relevant operating system
- A comprehensive understanding of business and financial principles
- Good communication skills (Written and Oral)
- Conflict resolution
- Decision Making
- Drive
- Integrity
- Innovative
- Planning (Functional)
- Respect for individuals/dedication to customers
- Problem analysis
- Quality of work/Attention to detail
- Ability to work under pressure
- Service oriented
- Delegation and Control
- Performance Management
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Job Description
- We are looking for an Operations Lead who will be responsible for ensuring and improving the performance, productivity, efficiency and profitability of Altron Karabina through the provision of effective methods and strategies.
Responsibilities:
Resource Demand & Resourcing:
- Hold a weekly demand forum with Sales, CSL's and BUL's to discuss resource demand.
- Resource with the CSL/BUL where possible
- Take necessary actions discussed in these meetings
- Oversee the resourcing process
- Provide BUL/CSL's with insight on availability of resources for the demand
Month End Process:
- Month End Checks - QB links, rates, baselines
- Check all forecasted billing with PM's to ensure that is it accurate and can be invoiced
- Check SAM and MS Billing and raise any queries with Michelle and Janet
- Send Finance a list of all non-T&M Billing for the month (incl SAM) in the last week of the month so that invoices can be raised
- Check billing and confirm it is correct and let Finance know if the invoices can be sent to the customer
- Assist finance with billing queries as and when required
- Check all timesheets for the month and make sure time is booked correctly
- Send Finance a list of all T&M Billing for the month and Ad Hoc Billing
- Update Ad Hoc forecasts in CRM for billing.
- Check exception report and ensure all billing has been done and address the exceptions to ensure no errors
- Send Labour recoveries for Support and Managed Services
- CRM - Run Month end to close old month’s allotments so no time can be booked to previous month
- Meet with BUL to do the provisions
- Work out WIP/COST provision to be raised for the month and sent to finance to raise the provisions
- Consolidate, Check and adjust CRM provisions - SAM
- Check Job Probitability and raise concerns or address queries from Finance
- Hold meeting with and BUL's to check exception report and raise queries
- Provide Finance with a billability report for the month and advise on the reasons for low billibility
- Ensure Resouce recovery sheet is updated to provide Finance with the info required for Forecasting to Altron
- Invoice SAM Over runs
Contractors
- Drive and oversee process - Suggest ways to improve process where possible
- Check annexure to ensure they contain the correct information and rates, GP etc
- Support the admin team where ever necessary
Timesheets
- Drive and oversee process - Suggest ways to improve process where possible
- Final Timesheet Check weekly and at month end
- Support the admin team where ever necessary
Forecast
- Check forecast on CRM to ensure that they are as close to actuals as possible
- Meet monthly with BUL's and Finance to produce the revenue forecast for Altron and ensure that it is in CRM correctly
Sales & CRM Process
- Once signed paperwork and PO is received move the Altron CRM opp to 100%
- Check service offering and understand the billing mechanism
- Check that paperwork has been received and ensure that the revenue forecasts are correct
- Check with the BUL and Sales Lead that they have approved the deemed GP
Managed Projects:
- Check PM budgets and ensure that they are correct
- Once baseline is approved go into PWA and set the baseline on the project
- Ensure that PWA project aligns to PM excel budget in order to provide accurate reporting
- Ensure Selling Rates and SRR are correct
- Check Baseline to deemed GP and understand the variance - report back where necessary
Requirements:
- Must have 5 - 8 years pratical work experience in operatons
- Must have 2 - 5 years practical work experience with Financial and accounting principles and practices
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Job Description
Customer Relationship Management
- Ensure that all customer queries are addressed within the Service Level Agreement (SLA) stipulated time frame.
- First time fix rate and recall rate under the stipulated requirements.
- Maintain customer relationship. Internal Processes
- Be productive based on the calls allocated to them.
- Ensure that they comply with all Quality Management System (QMS) procedures provided by the Field Service Managers (FSM).
- Complete administration within time frames as per policies.
- Action and close new calls within customer Service Level Agreements and Mean Time to Respond / Mean Time to Complete.
- Technical support, maintenance, trouble shooting in an end user computing environment. Human Capital
- Ensure that all policies and procedures are followed according to the company requirement
Education
- National Certificate Level 4 (N4) / Grade 12: Information Technology (Required)
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Job Description
We are looking for a Desktop Support Engineer, to form part of a team, providing services to our client, that provides exceptional entertainment and phenomenal content from all over the world, to millions of households in sub-Saharan Africa, delivering an unparalleled viewing experience through cutting-edge technology and platforms. The Desktop Engineer will provide End User Compute Support for users of Clients. Manage, maintain, and repair IT systems. Maintain the company’s computer services and equipment. Provide guidance and best practices to Support Technicians. Build partner relationships with client and be trusted IT Advisor.
Key responsibilities:
- Ensure that contracted customer Service Level Agreements are met (resolved)
- To ensure that calls logged are followed up / escalated, serviced and resolved within the agreed SLA
- To ensure that calls are logged retrospectively if no call was logged for work completed. (No ticket No Ride)
- Ensure that calls are checked and updated with the latest updates until call closure
- To ensure a minimum of 98% customer satisfaction feedback rating on a monthly basis with external contracted Customers and action to position SLA and satisfaction measurement for internal support.
- To conduct, review and report on all Technical meetings and ensure that all matters raised are allocated and addressed within SLA time frame
- Administer User and Computer accounts, as well as Group membership in AD
- Perform various tests on all hardware platforms and networks and document all operating system software
- Provide Expert knowledge on Preventative Maintenance
- Provide Expert knowledge and best practice to projects for EUC roll outs
- Coordinate with Internal IT staff and customer to resolve technical issues and escalate same if required
- Co-ordinate with staff to install and configure all EUC
- Identify and resolve all hardware and software issues
- Installing, Configuring and Updating required hardware and software
- Troubleshooting and diagnosing to detect and solve technical problems
- To ensure continuous communication to the technical team and feedback regarding escalations to Client Line Management and Users
- Design and perform various tests on applications according to required standards
- Maintain and develop all user applications and define specifications based on client requirements
- Perform Disaster Recovery activities
- Recommending Computer products
- To ensure that best practices are adhered to
- To ensure that Standard Operation Procedures are recorded
- To provide input to the Monthly Operations Report
- To ensure continuous communication to the technical team and feedback regarding escalations to Client Line Management and Users
- To Backup Engineers for customers and support staff where required
- Manage requests/calls escalated to Vendors and 3rd Parties
- Manage relationship with Vendors and 3rd Parties
- Train employees to analyze and repair all product failures and analyze customer requirements.
- To mentor Trainee and Junior Support Technicians
- To provide input for Client Reporting like Operational report, Quarterly Report etc.
- To ensure adherence to all Altron Bytes SI processes, policies, and procedures as per prescribed compliance
- To ensure that all the allocated and contracted development activities (Individual Development Plan) between manager and employee is successfully completed within the Altron policy and procedure framework
- Ensure adherence to Customers Corporate Governance and Risk Management Policies as per prescribed compliance
To be successful in this role, the following are required:
- CompTIA A+
- CompTIA N+
- ITIL Foundation Certification
- Microsoft Azure Fundamentals – AZ900
- Microsoft Office 365 Fundamentals – MS900
- MTA: Windows Operating System Fundamentals (Windows 10)
- Microsoft 365 Certified: Modern Desktop Administrator Associate
- Microsoft 365 Certified: Teams Administrator Associate (optional based on customer requirements)
- Microsoft 365 Certified: Messaging Administrator Associate (optional based on customer requirements)
- Microsoft 365 Certified: Enterprise Administrator
- Apple Mac Apple Certified Support Professional (optional based on customer requirements)
- 5 – 7 years of Technical Support with an emphasis in MS Azure, Migration to Cloud, MS Operating Systems, MS Office or Office 365 and MS Server.
Education
- National Certificate Level 4 (N4) / Grade 12 (Required)
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Job Description
The primary responsibility in this role will be to establish and enforce pricing guidelines for our products and services.
You will closely watch the market and develop a tactical pricing plan for relevant business units to ensure we remain competitive while still making a profit.
To take the lead on large tender pricing, especially where more than one Practice is responding
- Provide guidance on all Large Deals/Tenders pricing across Altron Systems Integration
- Apply applicable costing techniques/strategies to develop prices for individual deals and proposals
- Financial review of compiled pricing proposals
- Be responsible for the overall health of the financial bid submissions
- Challenge underlying costs with the pricing and technical teams where standard costing approach may not have been adhered to
- Working with various internal teams (practices)
- Consolidate and structure competitive pricing on service
- Reach out to all Practice leads to assist in building pricing templates
- Assist the Commercial Manager in Developing Pricing Models
- Develop pricing models for all proposals
- Innovate with new pricing models as industry changes
- Financial modelling
- Continuous improvements, especially focused on cost reduction demands
- Pricing calculation and presentations
- Competitive Analysis
- Assist in Loss Analysis
- Keep informed on pricing analysis methods and industry trends
- Continuous Improvement
- Conduct quarterly review of Pricing models used with in Business Practices
- Improve existing dynamic pricing tools to effectively respond to changing market needs and trends
COMMUNICATIONS & WORKING RELATIONSHIPS:
Internal:
- All Business Unit Leads and Practice Leads
- Architects and Pre-Sales
- Executive Team
- Bid Office
- Finance Team
- Reasons for Interaction:
- Consult with internal customers
- Obtain and share information
External:
- ASI Distributors
- ASI 3rd Party Suppliers
- Reasons for Interaction:
- Obtain quotations
QUALIFICATIONS, EXPERIENCE, & SKILLS:
Educational Qualifications:
- B degree or similar qualification in Finance
Years of Experience
- 3 - 5 Years experience in Pricing role
Other requirements
- Experience in working with Pricing models and understanding of pricing strategies, specifically in Cloud Services and Consumption Models
- Managed Services and Outsourcing Pricing Experience Beneficial
- Advanced Excel skills
- Presentation skills
- Consultation skills
Behavioural Competencies
The incumbent is required to have demonstrated the following competencies:
CUSTOMER FOCUS
- The practice of consistently focusing on one’s own efforts and the efforts of others on anticipating customer needs (internal or external) and proactively taking steps to delight and collaborate with customers
- Engages the collective intelligence to achieve results across organisational boundaries
GET THINGS DONE
- Displays the quality of insight, being able to visualize what should be done to achieve particular goals and create a successful future. Always keeps in mind consequences of a choice for all affected parties
- Work with others to exercise judgement around opportunities that represent the most potential for innovation and return on investment for Altron and it’s stakeholders
BE THE GLUE
- Treats people with dignity, respect and fairness
- Give proper credit to others; stands up for deserving others and their ideas even in the face of resistance or challenge
- Find ways to overcome or eliminate barriers that are hindering achievement of goals
- Quickly respond to unforeseen changes in the business
- Able to adapt one’s approach as requirements or situations change
- Ability to stay the course regardless of challenges and difficulties
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Job Description
Key Responsibilities:
- Ensure achievement of set sales targets
- New business development
- Key account management
- Implementation and management of sales strategies
Business Development:
- Maintain high quality information in support of proactive management of sales and delivery targets (Pipeline, OE, Revenue and GP).
- Represent the company and increase revenue by selling the company products and solutions to all potential customers.
- Provide accurate forecasting of business and market needs.
- Implement sales strategy and ensure customer satisfaction.
- Project manage the implementation and deployment of products, services and solutions to the customer.
- Prepare proposals for the provision of products/services.
- Follow up on new sales prospects and develop existing customers’ business needs.
- Monitor and reporting on sales prospects, progress and performance.
- Monitor and reporting on customer satisfaction, market intelligence and competitor capabilities.
- Build and maintain relationships with all key individuals within assigned accounts.
- Interact frequently with strategic customers to understand their environment and requirements.
- Perform Key Account Management duties on designated accounts.
Educational requirements:
- Matric
- Business Management Degree/Diploma highly preferred
- Experience in Solution Sales in the Payments / IT Service Industry
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Job Description
- IT Field Technician required to service customers in and around Bloemfontein.
- This is a 3 month fixed term contract position.
- Applicants must have a valid drivers license and own reliable vehicle.
KEY RESPONSIBILITIES:
New Installations and Service Calls (Maintenance)
- Perform new installations and service calls for PCs Field Services.
- Preparation of equipment for new installations and service calls.
- Assist with customer product queries.
- Assist various departments with technical related queries.
- Training of new employees on the product range
- Manage stock allocated to ensure enough stock for new installations and service calls.
- Ensure stock is in presentable, working order.
QUALIFICATIONS; WORK EXPERIENCE;& SKILLS REQUIRED:
Educational Qualifications:
- Matric/ N3 equivalent
- A qualification in the fundamentals of IT would be advantageous
- Customer service/care course will be advantageous.
- At least 2 years’ experience in a field service role preferable
Behavioural Competencies
- Delivery: Translates business objectives into practical, prioritized and organized action plans; ensures plans are quickly and successfully implemented. Makes effective use of resources when executing; ensures processes are in place to achieve outcomes aligned to operational excellence standards.
- Teaming: Communicates ideas, information and business objectives effectively and persuasively, resulting in desired actions/outcomes. Promotes, collaboration information sharing and learning within and across team members boundaries. Focuses on ensuring stakeholder satisfaction by building mutually beneficial relationships with stakeholders.
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Job Description
We are looking for Support Technician who will be responsible for key accounts regarding product/service offerings, promotion, prices, delivery. May assist regional sales managers at regional offices.
Key responsibilities:
- Ensure that contracted customer Service Level Agreements are met (resolved)
- To ensure that calls logged are followed up / escalated, serviced, and resolved within the agreed SLA
- To ensure that calls are logged retrospectively if no call was logged for work completed. (No ticket No Ride)
- To ensure that calls are checked and updated with the latest updates until call closure
- To ensure a minimum of 98% customer satisfaction feedback rating on a monthly basis with
- External contracted Customers and action to position SLA and satisfaction measurement for internal support
- Administer User and Computer accounts, as well as Group membership in AD
- Perform various tests on all hardware platforms and networks and document all operating system software
- Practice Expert knowledge on Preventative Maintenance
- Coordinate with Internal IT staff and customer to resolve technical issues and escalate same if required
- Co-ordinate with staff to install and configure all EUC
- Identify and resolve all hardware and software issues
- Installing, Configuring and Updating required hardware and software
- Troubleshooting and diagnosing to detect and solve technical problems
- Design and perform various tests on applications according to required standards
- Maintain and develop all user applications and define specifications based on client requirements
- To ensure that best practices are adhered to
- To ensure that Standard Operation Procedures are followed
- To provide input to the Monthly Operations Report
- To ensure continuous communication to the technical team and feedback regarding escalations to Client Line Management and Users
- To Backup Engineers for customers and support staff where required
- Manage requests/calls escalated to Vendors and 3rd Parties
- Train employees to analyse and repair all product failures and analyse customer requirements.
- To ensure adherence to all Altron Bytes SI processes, policies, and procedures as per prescribed compliance
- To ensure that all the allocated and contracted development activities (Individual Development Plan) between manager and employee is successfully completed within the Altron policy and procedure framework
Education
- National Diploma: Information Technology, Occupational Certifcate: Information Technology (Required)
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Job Description
KEY RESPONSIBILITIES:
Strategic
- Efficient management of the various projects within an assigned Program
- Minimum 5 Progressive years Project Management experience
- Execution of CTO strategy across assigned portfolio
- Management and monitoring of strategic deliverables via initiatives and projects
- Reporting to Senior and Executive management regarding status of Program within the portfolio
- Project budgeting and financial control and monitoring within the Program
CORE RESPONSIBILITIES:
Project Management:
- Demonstrative track record on delivery against major Projects
- Progressive Project Management knowledge
- Coordinate internal resources and third parties/vendors for the flawless execution of projects
- Ensure that all projects are delivered on-time, within scope and within budget
- Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility
- Participate in the opportunity management process and provide input in terms of project delivery and costing
- Creation of project related document to augment new opportunities
- Ensure resource availability and allocation
- Develop a detailed project plan to monitor and track progress
- Manage changes to the project scope, project schedule and project costs using appropriate verification techniques
- Measure project performance using appropriate tools and techniques
- Report and escalate to management as needed
- Manage the relationship with the client and all stakeholders
- Perform risk management to minimize project risks
- Establish and maintain relationships with third parties/vendors
- Create and maintain comprehensive project documentation
- Meet with clients to take detailed ordering briefs and clarify specific requirements of each project
- Delegate project tasks based on reporting staff members’ individual strengths, skill sets and experience levels
- Human resource management of reporting staff and ongoing development
- Track project performance, specifically to analyze the successful completion of short and long-term goals
- Meet budgetary objectives and make adjustments to project constraints based on financial analysis
- Develop comprehensive project plans to be shared with clients as well as other staff members
- Use and continually develop leadership skills
- Attend conferences and training as required to maintain proficiency
- Perform other related duties as assigned
- Develop spreadsheets, diagrams and process maps to document needs
COMMUNICATIONS & WORKING RELATIONSHIPS:
Internal:
- Operations
- Supply Chain
- Data Recovery Team
- MANCO
- Exco
Reasons for Interaction:
- Interact with Operations and Supply Chain to ensure effective delivery of solutions.
- Interact with Sales execs on projects and customer requirements
- Management reporting into MANCO and Exco
- Interact with PreSales and Solution Architecture on strategy executive and project deliverables
External:
- Vendors, OEM’s and Solution Providers and Clients
Reasons for Interaction:
- Interact with external parties to deliver scoped projects/initiatives on behalf of Altron MS.
- Have client engagements to define requirements, project scope as well as ongoing reporting and monitoring
- Interact with vendors and partners on project delivery
Education
- Bachelor's Degree: Information Technology (Required)
Method of Application
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