Senior Specialist Systems (Woodmead Block F) at Altron Managed Solutions

Job Description

KEY RESPONSIBILITIES

• Within AHT in areas such as licencing, registrations, the CRM system (Sales and Service), the telephony and contact centre system, management reporting, business intelligence and the billing systems.
• Management of the CRM   
• Design, implement and integrate national telephones system
• Design, implement and maintain internal systems
• Include training of the above systems via (Learning Hub)
• Responsible for master data management
• Ensure that we comply with all applicable legislation
• Implement a consistent document management solution
• Manage and maintain all internal AHT business systems and workflows.

​​​CORE RESPONSIBILITIES

• Implement process to integrate new technology into all operational processes.
• Analysing the efficiency and costs of existing business processes.
• Identifying areas of improvement
• Creating and presenting process improvement reports.
• Overseeing the implementation of new business processes and systems.
• Managing improvement teams and external contractors.
• Troubleshooting and improving new processes.
• Conducting ongoing analysis of processes in line with industry regulations.
• Staying up to date with the latest technology and improvement strategies
• Interact with cross-functional leaders and staff to ensure optimal Service operation and performance occurs.
• Lead, manage, and ensure desired outcomes for assigned projects.
• Attend new product development meetings as a core team member to ensure internal process meet the needs of the new product.
• Develop the operating teams' capability and technical understanding and mastery of process control through data collection and loss analysis

QUALIFICATIONS, EXPERIENCE, & SKILLS

• Matric
• Bachelor's degree in business management, process control management, operational management or similar.
• B Degree or Postgraduate in Information Technology

Years of Experience

• 4+ years' experience as a process manager.
• In-depth knowledge of ERP, CRM and database systems.

Other requirements

• Ability to identify cost-saving measures and improvement strategies.
• Excellent analytical and troubleshooting skills.
• Ability to coordinate projects and lead multiple teams.
• Exceptional written and verbal communication skills.
• Report and procedure writing skills.
• Available to work after hours and weekends when required.
• Advanced knowledge of business management software e.g.
• Oracle experience
• CRM/ERP experience
• Understanding financial systems
• Azure
• Signiflow or similar
• Microsoft Teams
• API’s
• Process mapping tools

Beneficial

• Agile experience
• Design Thinking
• Project Management