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Absa Group Limited (Absa) has forged a new way of getting things done, driven by bravery and passion, with the readiness to realise the possibilities on our continent and beyond.
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Job Summary
- To provide specialist advice and support to resolve fraud queries at first point of contact, ensuring that customers receive prompt and courteous service in an effort to minimise fraud losses. Ensure the efficient and effective control over financial activities, Regulatory Reporting and Associations Compliancy. Investigate fraudulent activity, perform analyses and identify root causes on fraud losses. Provide core support to the business through the capturing, verifying and maintenance of management information.
Job Description
Accountability: Operations Management (65%)
- Screening incoming fraud alerts against known fraud indicators and other risk factors.
- Using telephonic interviewing techniques, in order to determine risk.
- Where fraud is confirmed block the channel to prevent further transactions and losses.
- Record actions taken on fraud systems and relevant banking systems.
- For customers not contactable, analyse/evaluate the information at hand, make a decision to block the account as per policy and procedure.
- Investigate suspicious accounts received from Product business.
- Provide superior customer service to customers through various contacts made during the course of work performed.
- Communicate new fraud trends to team Leaders and Managers for further action.
- Investigation of fraud incidents and collection of evidence and case development.
- Properly documenting and maintaining chain of custody for evidence.
- Appropriately managing cases through investigation, customer and business interaction and eventual resolution and closure.
- Conducting proactive fraud investigations resulting in the identification of issues and the reporting of findings and remediation recommendations to the appropriate business owners.
- Apply a variety of investigative tools and methodologies to support the investigation to determine root cause analysis.
- Identifying inefficiencies in internal controls and applications that could result in potential fraud.
- Assume additional duties as required by the Fraud Manager from time to time.
- Ensure that Product Write-offs/Net losses match with GL accounts.
- Perform STIGG report out on all Fraud losses and fraud types.
- Source information from different data warehouses, data marts, manual systems and on-line system given the business requirement
- Conduct integrity checks both when extracting data developing reports.
- Present the outcome of the analysis to the business for decision making
Accountability: Change management (10%)
- Assist in enhancing operating systems for optimal results.
- Deliver professional communication and foster awareness regarding financial crime and fraud trends
- Act as the Subject Matter Expert on the content of the procedures, processes and investigation methodologies in the business.
- Participate in change meetings to contribute to new process designs.
- Take over processes when projects become business as usual (BAU)
Accountability: Risk and Control (15%)
- Take accountability for all risk events and the delivery of specified and agreed upon controls.
- Reporting of a risk and controls that ensures compliance.
- Keep abreast with compliance and regulatory requirements and liaise with all relevant stakeholders internally and externally in the organization to accurately execute and adhere to the rules and regulations.
- Whilst executing maintain an effective Quality Assurance environment
- Adhere to Organisational circulars, policies, business standards and other communications that impact the operation of the business unit.
- Ensure that reconciliations totals are balancing against GL Fraud and forgeries values .Reconciled General Ledger write-offs and ensure correct entries have been process in terms of regulatory compliance.
- Ensure that all TC40 / SAFE warnings, rejects and Data Accuracy Ad-hoc Detail report information are corrected and Data Elements are compliant.
- Check all existing and new reports for accuracy and data integrity
Accountability: Stakeholder Management (10%)
- Work closely and collaboratively with the members of the Investigations Units within the bank and other financial institutions.
- Develop and enhance networks and build relationships to align the team objectives with business partners within the organisation as well as strategic stakeholders.
- Maintain a high level of professionalism in stakeholder interactions, including written and verbal communications, based on sound knowledge of processes and procedures, schemes and understanding of relevant regulatory requirements.
- Support the person in the area responsible for service level agreement by providing input on the operational reporting requirements from the business.
Education
- National Diplomas and Advanced Certificates: Risk Management
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Job Summary
- To manage the performance of the ATM management team in order to ensure compliant, effective and accurate financial processing, balancing and reconciliation of ATM transactions in agreement with the chosen outsourced service vendor within prescribed SLA. To manage and ensure that service levels are exceeded through diligent compliance and adherence to policies and procedures. Hold suppliers accountable through effective SLA management and governance.
Job Description
Accountability:Operational management
- Operationalize the Cash and Cheque Operations strategy into actionable plans and monitor these actions through minutes of meetings with internal team members and Absa’s suppliers.
- Provide regular feedback to the Head: Cash Operations on the progress and performance against contracted criteria.
- Support operational efficiency and transformational initiatives as controlled and initiated by Cash Management Exco team.
- Regulate the volumes of work to prevent backlogs, manage capacity to keep within agreed turnaround times, to eliminate work pressure and to be able to take general control of the department through active engagement with third party suppliers and customers
- Manage Service Level Agreements (SLA's) with third party stakeholders and internal business units to ensure maximum return on spend.
- Maintain and regularly review the effectiveness of processes used in the environment and identify ways for improvement.
- Ensure that all general office administration is in line with the Absa Record Management Policy.
- Destruction of documentation in line with the Absa Record Management Policy must be done
- Review; authorise; monitor and maintain system access for Absa and Vendor staff.
- Ensure that mandates are updated and signed every six months. These mandates must be in-line with BTP profiles and changes in the business unit and changes in staff structures.
- Take responsibility to resolve any risk, governance or compliance issues l and execute remediation actions.
- Establish and maintain strong professional relationships with Absa Suppliers like SBV, Fidelity and G4S.
- Manage all client complaints on Sales force within SLA while keeping the clients informed of the progress throughout the resolution process.
Accountability: Risk Management
- Communicate processes, control requirements and risk management frameworks that have been designed for the area and ensure that they are understood and followed by all members of the team.
- For audit findings that have an impact on the area, work with all roll players within the operations to understand what actions are required to close out findings and then implement the required actions to close these.
- Monitor compliance training undertaken by team members and ensure that they complete the required training within prescribed timelines.
- Update the Business Resilience Plans regularly.
- Arrange for team members to participate in Resilience tests at the required intervals and document test results.
- Work with roll players in the area to implement corrective measures where needed to improve test results.
- Work with team members in the department to maintain Control self-assessments (CSA’s) for the function and update monthly.
- Complete attestations to testify to the adequacy of controls and implement mitigating actions where controls are inadequate.
- Ensure that all team members understand the OHSA rules and regulations and comply with these.
- Ensure that OHSA policies are in place and are followed. Take minutes of meetings held and attended by team members.
Accountability: Finance and Reconciliations
- Rigorously monitor expenditure against approved budgets and put measures in place to address unfavourable variances.
- Continuously identify areas for improved efficiency to reduce cost.
- Monitor and control all General Ledger accounts to ensure that the transactions are posted to the correct accounts.
- All GL accounts must be reconciled and attested to daily.
- Any discrepancies are to be resolved within SLA, in line with Absa policies and procedures.
Accountability: Reporting
- Minute departmental meetings and changes in Absa policies that have an impact on the operations environment manage the closure of actions within applicable timelines.
- Provide input into the operational action plans or strategies and document tactical plans for implementation. These must be followed through to ensure execution.
- Update the Operations Dashboard on a daily, weekly and monthly basis to track goal achievement and apply consequence or corrective management actions.
- Hold and minute weekly operational meetings with all vendors that provide services to the Absa Outsourced ATM environment Track and close actions
- Provide Monthly Quality assurance data related to the TOM Complaints model
Accountability: People Management
- Manage the team of ATM Operations specialists to ensure effective daily operations.
- Assist the Head: Cash Operations with the establishment and maintenance of a succession plan for the team.
- Be a Change Leader for the team to ensure the relevant project and initiative changes are embedded and coordinated resulting in a positive and high performing environment.
- Create effective workforce and recruitment demand plans to ensure that current and future business requirements can be met.
- Approve leave requests for team and create a leave plan to ensure adequate coverage and succession within the team.
- Monitor overtime spend to ensure that it is kept to a minimum and within BCEA thresholds.
- When required initiate disciplinary processes for team members calling on support from Human Resources and Employee Relations when required.
- Resolve grievances raised by team members and escalate only if required.
- Develop a high performing team by embedding formal performance development, training and coaching.
- Encourage frequent knowledge sharing between team members.
- Address poor performance of team members through the formal Performance Accelerator Programme.
- Conduct regular meetings with staff to discuss and address issues relating to risk, cost saving, productivity and morale
Preferred Education
Preferred Experience
- 4 years’ experience in Operational Management
- 4 years’ experience on a management level in the Banking/Financial industry
Knowledge and Skills
- Operational management skills
- Knowledge of financial control and accounting principles
- Knowledge of ATM Environment
- Knowledge of cash management procedures
Education
- Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)
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Job Summary
- Are you a Graduate in the fields of Risk, Audit, Compliance or Fraud?? Look no further, I have the perfect opportunity for you. Join the Fraud CIB team as a Specialist in Fraud Prevention. In this role you will be responsible for resolving fraud queries at first point of contact and ensuring that customers receive prompt and courteous service in an effort to minimise fraud losses.
Job Description
- Screening incoming fraud alerts against known fraud indicators and other risk factors.
- Using telephonic interviewing techniques, in order to determine risk.
- Where fraud is confirmed, block the channel to prevent further transactions and losses.
- Record actions taken on fraud systems and relevant banking systems.
- For customers not contactable, analyse/evaluate the information at hand, make a decision to block the account as per policy and procedure.
- Assist in enhancing operating systems for optimal results.
- Deliver professional communication and foster awareness regarding financial crime and fraud trends
- Act as the Subject Matter Expert on the content of the procedures, processes and investigation methodologies in the business.
- Take accountability for all risk events and the delivery of specified and agreed upon controls.
- Reporting of a risk and controls that ensures compliance.
- Keep abreast with compliance and regulatory requirements and liaise with all relevant stakeholders internally and externally in the organization and Industry to accurately execute and adhere to the rules and regulations.
- Work closely and collaboratively with the members of the Investigations Units within the bank and other financial institution.
Education and Experience Required
- NQF level 4 (Matric or Equivalent) Required
- Certificate in Banking or Administration or a relevant National Diploma would be advantageous
- 2 years’ banking experience.
Education
- Higher Diplomas: Business, Commerce and Management Studies (Required)
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Job Summary
- AGL Financial Crime are responsible for ensuring that the Bank manages the risks of money laundering, terrorist financing, sanctions and bribery and corruption and, in so doing, protects the Bank, its customers and its employees, as well as society at large, from the negative effects of financial crime. The Financial Crime function implements a Financial Crime Risk framework to meet the requirements of anti-money laundering, anti-terrorism, anti-bribery & corruption and economic sanctions laws and regulation.
- The candidate will be responsible for all aspects of monitoring, surveillance, and investigation and reporting as well as for the identification and assessment of new and emerging threats (including, but not limited to, Illicit Financial Flows, Terror Financing, Human Trafficking, Ponzi Schemes and Corruption) against the Bank making use of existing typologies, use case and indicators to detect the existence thereof in the Bank. Also assist in the formulation of the strategic direction and appropriate intelligence led activity across Africa to ensure that we have a top in class capability which enables the firm to appropriately manage financial crime and terrorist financing risk and which ensures we are compliant with all related regulatory requirements and expectations.
- A key requirement of the role is to build out a robust, firm-wide capability to enable a data driven approach to managing risk and which also drives a top-class analytics and intelligence capability to enhance and strengthen the firm's management of financial crime and terrorist financing.
Job Description
The key specific accountabilities of this role would be the following:
- Being actively involved in delivering a robust FIU capability which meets the requirements and expectations of all regulatory stakeholders.
- Being actively involved in the development of intelligence products that are both strategic and operational in nature.
- Assessing the impact of Financial Crime threats and risks on a global scale, breaking down jurisdiction and business silo barriers – applying a risk based approach to business units, customers, jurisdictions and product.
- Taking the outcomes from intelligence led investigations and ensuring these are embedded in the business.
- Working closely with analytics in the development of a data acquisition strategy and deployment of supporting toolsets.
- Actively seek to enhance the profile of the FCIU by adding value to business in regular engagements.
Key Accountabilities
Accountability Operational Support and Coordination
- Manage and perform detailed investigations from various sources with a view to put context to data, trends and indicators.
- Assess all data, trends and indicators and escalate all issues of a significant nature to the appropriate stakeholders on a timely basis through interactions and submission of reports (content presentation, accuracy, quality and completeness are important).
- Be able to identify relevant legal-, reputational-, concentration-, regulatory and credit-risks and to verbalise same in an appropriate manner to enable the relevant business unit to manage its client-relationships accordingly.
- Capture appropriate, accurate and reliable data on the relevant case management system to allow effective MI being communicated.
- Evaluate and add value to information received from internal- and external-stakeholders with the objective of turning the information into intelligence, thereby enhancing the profile of the FCIU and improving the unit’s value proposition.
- Make meaningful and appropriate recommendations in any communications/reports/interactions becoming a relevant trusted advisor and business enabler.
Accountability: Monitoring
- Utilise the rich sources of Customer, Transactional and Geospatial data to develop flexible rule based profiling models to monitor and detect on-going Financial Crime red flags.
- Be actively involved in the delivery of the next generation of analytics based monitoring capabilities through the development of statistical based detection models.
- Monitor media publications to detect customers that are linked to adverse media and would pose a legal-, reputational-, concentration-, regulatory or a credit-risk to the firm.
Accountability: Stakeholder Management
- Be actively involved in engagement with key stakeholders to ensure effective partnership both internally and externally.
- Provide guidance to the Business as a consequence of outcomes and outputs from intelligence driven activity.
- Lead by example, appreciates their role in providing guidance and education and training to others.
- Able to clearly navigate and articulate the importance of the FC Control Environment to the business that is as a consequence of intelligence activity, whether internally or externally driven.
- Able to educate colleagues and skillfully provide simple explanations, real world case studies.
- Able to effectively present/ facilitate FC training if required.
- Embraces change and sponsors improvements as a consequence of the outputs of intelligence led or driven activity.
- Technology & Change – Work closely with Technology & Change functions to build an industry leading analytics capability.
Accountability: Risk and Control
Education
- Bachelor`s Degrees and Advanced Diplomas: Law, Military Science and Security (Required)
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Job Summary
- To provide advice and support in the development and implementation of area of specialisation planning and associated service delivery processes, methods and techniques; enabling the provision of sound human resources expertise.
Job Description
- Commercial awareness and strategic partnering: Accountable for the execution and implementation of the BU people strategies that supports the delivery of the BU area plans.
- Sets clear direction and plans for 6 – 12 months, and is able to adjust and vary resources in response to changing situations.
- Has a basic understanding of the global market place, competitive position and commercial drivers for a complex, large scale business.
- Uses analytics, data and trends both internally and externally to diagnose management issues and recommend effective solutions. Actively networks with colleagues outside team and with external contacts in the market.
- Engages in understanding the vision and understands their contribution in the delivery.
Trusted Advisor:
- Provides advice to the management team on people matters and acts as a sounding board and coach.
- Has influence and credibility with managers in their Business Unit.
- Coach and mentor business leaders, providing challenge where required.
Execute HR Delivery:
- Provides service and advice on the following key HR processes to their client by undertaking the following:
- Operationalise the business strategy into a people strategy for management teams and ensure that workforce plans are embedded with relevant analytics and insights
- Support and participates in major and HR Projects.
- Identify capability gaps and define talent pools in conjunction with Management teams.
- Takes ownership of resourcing planning and delivery for Management teams and their staff and participate in management role hiring.
- Responsible for Management team talent reviews, succession planning activities and talent and capability development.
- Delivers Leadership and Learning programmes via specialists, specifies internal capabilities gaps and ensures relevant assessments, development and coaching in place.
- Drives the management teams Remuneration and performance strategy and provides input and manages the management teams’ compensation, takes ownership of pay cycle and Remuneration plan delivery.
- Ensures effective employee engagement for the Business Unit in conjunction with the Functional Leader, supporting the HR Operations planning and service quality management.
- Consistently meets customer needs within time, resources and budget constraints, and delivers against overall targets.
- Sophisticated understanding of processes and applications within the teams and can utilise those needed for the role without difficulty.
- Ensures seamless delivery and interaction with specialist teams for their area.
- Assists in implementation of projects.
- Case manages more complex issues than transactional tasks – which are to be sourced via HR Operations.
- Empower line managers to undertake people management responsibilities.
Education
- Bachelor`s Degrees and Advanced Diplomas: Human and Social Studies (Required)
go to method of application »
Job Summary
- To provide advice and support in the development and implementation of area of specialisation planning and associated service delivery processes, methods and techniques; enabling the provision of sound human resources expertise.
Job Description
- Commercial awareness and strategic partnering: Accountable for the execution and implementation of the BU people strategies that supports the delivery of the BU area plans.
- Sets clear direction and plans for 6 – 12 months, and is able to adjust and vary resources in response to changing situations.
- Has a basic understanding of the global market place, competitive position and commercial drivers for a complex, large scale business.
- Uses analytics, data and trends both internally and externally to diagnose management issues and recommend effective solutions. Actively networks with colleagues outside team and with external contacts in the market.
- Engages in understanding the vision and understands their contribution in the delivery.
Trusted Advisor:
- Provides advice to the management team on people matters and acts as a sounding board and coach.
- Has influence and credibility with managers in their Business Unit.
- Coach and mentor business leaders, providing challenge where required.
Execute HR Delivery:
- Provides service and advice on the following key HR processes to their client by undertaking the following:
- Operationalise the business strategy into a people strategy for management teams and ensure that workforce plans are embedded with relevant analytics and insights
- Support and participates in major and HR Projects.
- Identify capability gaps and define talent pools in conjunction with Management teams.
- Takes ownership of resourcing planning and delivery for Management teams and their staff and participate in management role hiring.
- Responsible for Management team talent reviews, succession planning activities and talent and capability development.
- Delivers Leadership and Learning programmes via specialists, specifies internal capabilities gaps and ensures relevant assessments, development and coaching in place.
- Drives the management teams Remuneration and performance strategy and provides input and manages the management teams’ compensation, takes ownership of pay cycle and Remuneration plan delivery.
- Ensures effective employee engagement for the Business Unit in conjunction with the Functional Leader, supporting the HR Operations planning and service quality management.
- Consistently meets customer needs within time, resources and budget constraints, and delivers against overall targets.
- Sophisticated understanding of processes and applications within the teams and can utilise those needed for the role without difficulty.
- Ensures seamless delivery and interaction with specialist teams for their area.
- Assists in implementation of projects.
- Case manages more complex issues than transactional tasks – which are to be sourced via HR Operations.
- Empower line managers to undertake people management responsibilities.
Education
- Bachelor`s Degrees and Advanced Diplomas: Human and Social Studies (Required)
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Job Summary
The purpose of this role is to provide specialist communications support to senior internal stakeholders. This includes operational, business information, strategic messaging and colleague inspiration content that addresses the needs and strategic goals of the stakeholders.
Job Description
Accountability: Implement the communications strategy
- Participate in the development and implementation of a communications programme, in line with the Group Marketing and Corporate Affairs and Executive leadership strategy and priorities
- Help develop and execute communications plans that complement the overarching programme, objectives and execution plan, in alignment with the Absa Group messaging and strategic objectives
- Demonstrate an understanding of business strategy, targets and performance and use it to shape communication strategies, plans and materials
- Anticipate future developments or issues and be proactive about discussing how communication can help create understanding
- Manage the co-ordination of activities across internal platforms, ensuring balanced communication and collaborative communications campaign development
- Participate in the strategic positioning of executives to various audiences including external stakeholders and media in partnership with the media and stakeholder relations teams
- Leverage platforms such as Workplace to maximise exposure for the Absa Group leadership
- Demonstrate an understanding of business issues and use communication to help solve organisational problems and achieve organisation objectives
- Participate in forums that drive internal alignment and collaboration and contribute in building cohesion within the communications community
Accountability: Relationship building
- Develop and maintain relationships that inspire trust and respect
- Build a strong network and influence others to make things happen
Accountability: Communications content development and management
- Help develop relevant communications content in line with the communications strategy - maintain clear communication with execution channel owners, manage the communications calendar and provide information to link with wider communications campaigns
- Write in a variety of styles for a variety of formats in a way that is engaging, grammatically correct including ghost writing for senior leaders in a way that captures their personality and spirit
- Develop plans for projects which include multiple stakeholders, uncertainty and risk
- Use communications expertise to help solve business problems
Accountability: Control measures
- Understand the control measures applicable to my role through reading the Code of Conduct and other training allocated to me. Where responsible for risks and controls ensure that these are appropriate and fit for purpose.
- All mandatory training completed to deadline and understood within given timescales.
- Where applicable, all key risks identified, tracked, logged and managed as per the Risk Framework procedures
- Where applicable, all key controls to have identified owners, with audit trail of regular review and maintenance together with supporting records.
- Where applicable, all risk events (incidents) or control failures to be escalated, investigated, reported and fixed at root cause to prevent reoccurrence
Education
- Bachelor`s Degrees and Advanced Diplomas: Marketing (Required)
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Job Summary
- To deliver customer support services to enhance the customer experience through the execution of predefined objectives as per agreed standard operating procedures (SOPs).
Job Description
- Providing customer service and support: Answer inbound calls and respond to written queries timeously. Managing all queries through to resolution ensuring that first call resolution is adhered to at all times. Resolve all complaints within agreed service level timeframes | Strict adherence to risk and compliance: Authenticate existing and third party customers and meet security measures, also in accordance to the National Credit Act. Strictly adhere to all risk and governance policies and procedures | Self-development: Owning and being proactive about own training and development.
Education
- Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)
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Job Summary
- Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal ABSA Policies and Policy Standards.
- Understand and manage risks and risk events (incidents) relevant to the role.
- The Customer Engagement Scrum master will be the facilitator for a personalised campaign development team that uses scrum/agile principles as the delivery methodology. The scrum master will lead a team that ensures self-organisation and the ability to make changes quickly. The role will ensure that agile principles and concept are adhered to ensure effective preparation of the campaign delivery backlog
Job Description
Key accountabilities
Planning and Delivery:
- Lead multiple campaign delivery sprints
- Ensuring that sprints are running smoothly and corrective actions taken wherever appropriate.
- Ensuring all change governance and standards are adhered to
- Developing plans to ensure delivery of teams’ work
- Facilitate and organise all campaign execution activities including daily meetings, delivery plans and retrospectives
- Collaborate with data, marketing, product and MarTech stakeholders for timely delivery of engagement objectives
- Coordinate resolution of impediments impacting delivery
- Foster Agile mindset within delivery teams to ensure meeting of goals
- Work with engagement owners to derive execution plans
- Be accountable for the teams efficiency and effectiveness through improvements in scrum best practices and framework
- Develop execution plans and tracking tools for campaign delivery
- Ensure all scrum events take place and are positive, productive and kept within timebox
Reporting:
- Develop and implement stakeholder communication plan to ensure successful stakeholder engagement at all levels
- Ensuring campaign artefacts are maintained and updated
- Effectively communicate to campaign and product managers about the progress as well as blockages in the on-going sprints.
- Ensure upward feedback and escalations on progress, key risks and issues
Stakeholder Management:
- Familiar with the details of at least one business area and has experience of liasing with peers in that area
- Facilitate stakeholder collaboration within delivery teams and other key stakeholders
- Build professional relationships through engagement and regular communication and feedback with all stakeholders using quality metrics ad project status
- Is respected and consulted by business area peers and seen as a point of contact within the team
- Ability to maintain a dialogue in difficult situations
- Resolves major problems and fluently applies escalation and notification procedures for incidents
- Can effectively manage and develop relationships with key decision makers and stakeholders to achieve successful outcomes
- Uses stakeholder management strategy effectively and knows how to navigate the organization
- The ability to facilitate and negotiate with multiple parties to bring about
agreement and resolution, even when position is not initially shared by others
- Clearly and effectively communicates difficult or complex ideas clearly to
stakeholders, peers and subordinates
- Adapts style to contribute and enhance teams performance by working effectively
with people across a wide range of disciplines and levels, both internal and external.
Role/Person specification
Education and experience required
- NQF 7 level qualification
- 3+ years of relevant scrum master or project management in banking experience
Knowledge and skills:
- Strong Communication and presentation Skills
- Agile ways of work experience
- Design thinking & innovation
- High emotional intelligence and mature soft skills
- Stakeholder Management
- Excellent interpersonal skills
- Problem solving
- Time Management
- Risk Management (Legal, reputational, operational, etc.)
Competencies:
- Problem Solving
- Self-Motivated and Collaborative
- Business Acumen
- Results Orientation
- Able to work independently and in a team environment
Education
- National Certificate: Information Technology
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Job Summary
( Relationship Banking) Salesforce CPQ Specialist Support
Tech Support resources will
- AVP Level
- Analytical and a problem solver
- Certified Salesforce Administrator
- CPQ Salesforce Certification
- 3 to 5 Years Salesforce CPQ experience
- 3 to 5 years Product Pricing Experience
- Strong understanding of the Salesforce platform
- A Bonus would be Certified Salesforce Platform Dev 1 Certification
- Understanding of complex Product Bundle configurations and the setup in CPQ
- Experience working in an agile environment
- Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards
- Excellent verbal and written communication skills, with ability to communicate effectively across different teams and levels of the organization to gather requirements and oversee projects beginning to end.
- Ability to navigate a complex organization independently to meet team and company objectives.
- Entrepreneurial motivated self-starter with excellent work ethic and team-first attitude
- Bachelor's Degree in Computer Science, Information Science, Business Administration or related technical field experience – A nice to have but not required
Job Description
Responsibilities
- Manage and resolve daily incidents/issues experienced by business
- Act as key point-of-contact / 1st level support for the communication and resolution of the Applications incidents
- Act as key point-of-contact and first level of support for the communication and resolution of CRM/CPQ related questions/issues
- Gather customer software requirements and configure on CPQ.
- Design, configure required functions in the CPQ Salesforce environment.
- Maintain efficient, reusable, and reliable functions on CPQ
- Ensure the best possible performance, quality, and responsiveness of CPQ
- Identify bottlenecks and bugs, and devise solutions to these problems
- Help maintain code quality, organization, and automatization
- Ensure compliance with the documented software processes and procedures throughout the life cycle of software products
- Align with business analysts, administrators and users of CRM/CPQ reporting tools to reflect sales structure systems
- Ability to go beyond the numbers and consider the broad business implications in helping management and business partners identify and exploit opportunities to improve business performance
- Participate in creating and executing manual test cases as well as helping in UAT efforts.
DevOps
- Apply critical thinking, design thinking and problem solving skills in an agile team environment to solve technical problems (Front End, Back End OR Middleware) with high quality solutions
- Contribute to all phases of the development lifecycle including
- Evaluate analysis, problem definition, business requirements, solution development & provide recommendations to enable the operational feasibility of solutions
- Quickly produce well-organised, optimized, and documented source code to deliver technical solutions
- Ensure designs & solutions support the technical organisation principles of self-service, repeatability, testability, scalability & resilience
- Apply general design patterns and paradigms to deliver technical solutions
- Support the development of CI / CD Pipelines (authoring & supporting CI/CD pipelines in Jenkins / similar tools and deploying to multi-site Kubernetes environments – supporting and managing your applications all the way to production)
- Use & configure modern observability techniques leveraging e.g. aggregated logging via ELK stack, metrics via Prometheus / Grafana / NewRElic and tracing using Zipkin/Jaeger
- Automate tasks through appropriate tools and scripting e.g. Jenkins, Docker, Ansible, Kubernetes
- Debug existing source code and polish feature sets.
- Work with integrated teams and other developers to improve and evolve technical products and services
- Align all application development & development process to Group Architecture & Infrastructure guidelines
- Provide input into project & program teams (when required) to plan & manage the development lifecycle e.g. releases, risk management, testing, integration etc.
- Conduct reviews, performance monitoring & ongoing optimization and maintenance on applications
- Stay ahead of the curve on emerging technologies and development practices and continuously evolve existing knowledge & skill in preparation for cross domain and other experiences e.g. Secure Side, Testing, Infrastructure solutions etc.
People
- Conduct peer reviews, testing, problem solving within and across the broader team
- Support the people change teams in the development of user material (Customer, Employee & 3rd Party Adoption)
Risk & Governance
- Identify technical risks and mitigate these (pre, during & post release)
- Update / Design all application documentation aligned to the organization technical standards and risk / governance frameworks
- Participate in incident management & DR activity – applying critical thinking, problem solving & technical expertise to get to the bottom of major incidents
Education
- Bachelor's Degree: Information Technology
Method of Application
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