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Motus is South Africa’s leading automotive group, employing over 16 700 people globally.
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Specific Role Responsibilities
Processes and governance
- Identify and apply known solutions to operational problems and escalate unresolved issues
- Deliver on agreed performance targets according to set procedures and service level agreement
- Report on transactional activities to provide timely information for decision making in area of accountability
- Execute work in line with governance and compliance processes
- Provide advice and support to customer and their requirements in order to achieve & maintain set customer service excellence standards
- Contribute to the design, development, implementation and evaluation of marketing campaigns aimed at the increase of new vehicle sales
- Negotiate price, finalise sales and follow-up with customers to ensure exceptional customer service
- Adhere to legal compliance to the FICA regulation, POPI Act and Customer Protection Act
- Process all leads of prospective customers and follow-up on possible sales
- Pursue and develop customer relationships for the acquisition of vehicle sales in line with set targets
- Manage the effective resolution of customer complaints, ensuring problems are addressed in a timely and accurate manner
Finance
- Execute work activities effectively and efficiently in order to prevent financial losses
Client/Customer
- Deliver work activities adequately to satisfy internal and external customers
- Contribute to a culture of customer service excellence, which builds positive relationships and provides opportunity for feedback as well as exceptional service delivery
Qualifications and Experience
- Matric certificate
- 3-5 years’ working experience in a similar environment.
- A valid South African driver’s licence
Skills and Personal Attributes
- Developing sales
- Making a Sale
- Persuasive Selling Skills
- Product and or service knowledge
- Trust and Integrity
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Specific Role Responsibilities
Processes and governance
- Identify and apply known solutions to operational problems and escalate unresolved issues
- Deliver on agreed performance targets according to set procedures and service level agreement
- Report on transactional activities to provide timely information for decision making in area of accountability
- Execute work in line with governance and compliance processes
- Provide advice and support to customer and their requirements in order to achieve & maintain set customer service excellence standards
- Contribute to the design, development, implementation and evaluation of marketing campaigns aimed at the increase of new vehicle sales
- Negotiate price, finalise sales and follow-up with customers to ensure exceptional customer service
- Adhere to legal compliance to the FICA regulation, POPI Act and Customer Protection Act
- Process all leads of prospective customers and follow-up on possible sales
- Pursue and develop customer relationships for the acquisition of vehicle sales in line with set targets
- Manage the effective resolution of customer complaints, ensuring problems are addressed in a timely and accurate manner
Finance
- Execute work activities effectively and efficiently in order to prevent financial losses
Client/Customer
- Deliver work activities adequately to satisfy internal and external customers
- Contribute to a culture of customer service excellence, which builds positive relationships and provides opportunity for feedback as well as exceptional service delivery
Qualifications and Experience
- Matric certificate
- 3-5 years’ working experience in a similar environment.
- A valid South African driver’s licence
Skills and Personal Attributes
- Developing sales
- Making a Sale
- Persuasive Selling Skills
- Product and or service knowledge
- Trust and Integrity
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Specific Role Responsibilities
Operational:
- To maintain excellent standards of departmental administration, such as service sheets, invoices, job cards, warranty claims, authorisations,ect.
- To ensure accurate 'verbatim' customer information to uphold FRFT.
- To maintain customer database with contact details and information.
- To assist dealership in achieving industry standards of process effeicency.
- To maintain and further develop own personal knowledge base in order to remain up-to-date.
Customer focus:
- To deliver value to the customer by providing any necessary advice and recommendations that would enhance their experience of the brand.
- To maximise customer awareness of all products and services available.
- To develop and maintain high levels of customer satisfaction and customer loyalty to ensure repeat.
- To receive customers (directly or via Meet-n-Greet) in a professional and friendly manner in order to ensure they feel valued.
- To create collaborative internal and external partnerships in order to expedite service delivery.
- To take the initiative and exceed customer satisfaction, even in the face of setbacks or obstacles.
- To liaise and interact with the customers accurately in order to completely understand and comprehend their service needs.
- To maintain contact with customers on an ongoing basis regarding any possible service concerns or additional requirements.
- To effectively interact and communicate with customers, explaining service details in an understandable and appropriate manner, involving Service Technicians when necessary.
- To ensure costumer complaints are effectively managed via dealer systems.
Qualifications and Experience
- Grade 12 / Matric (essential)
- OEM South Africa product knowledge.
- Internal procedures and process.
- Basic technical understanding & background.
- Basic mathematical knowledge (numeracy).
- OEM brand systems namely.
- Additional language would be an advatage .
- 2-3 yrs In automotive service Industry.
Skills and Personal Attributes
- Oral communication
- Administration skills.
- Written communication.
- People / customer interaction skills Diplomacy / resilience / dealing with
- Problem resolution / decision-making.
- Team working.
- PC Skills.
- Customer focus.
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The responsibilities of a Service Advisor include the following tasks:
- Receive customers in a professional and friendly manner to ensure they feel valued.
- Liaise and interact with customers attentively to completely understand and comprehend their service needs.
- Prepare service estimates, sell routine maintenance/ repair services, and conduct follow-ups regarding services and customer inquiries.
- Interact and communicate with customers effectively, explaining service details understandably and appropriately, and involving Service Technicians when necessary.
- Maximize customer awareness of all products and services available.
- Create collaborative internal and external partnerships to expedite service delivery.
- Schedule appointments, answer phones, and handle queries.
- Assist with the coordination of alternate transportation, car rental reservations, shuttle services, etc.
- Maintain excellent standards of departmental administration such as service sheets, invoices, job cards, warranty claims, authorisation, etc.
- Maintain customer database with contact details and information.
- Assist the dealership to achieve and maintain industry standards of process efficiency and service excellence.
- Develop and maintain high levels of customer satisfaction and customer loyalty to ensure repeat business.
- Ensure customer complaints are effectively managed via relevant CRM system/s.
- Maintain and further develop own personal knowledge base to remain current and relevant.
- Attend regular team meetings, sharing and receiving feedback in the interest of continuous improvement.
- Attend all relevant OEM training courses and any other developmental training opportunities allocated.
- Perform other duties as requested.
Qualifications and Experience
Minimum Qualifications and Experience needed:
- Matric
- Valid, unendorsed driver’s license and the ability to competently and legitimately drive.
- Computer literate
- Knowledge of dealership policies and procedures is essential.
- Knowledge of competitive motor industry.
- Basic mathematical ability (numeracy)
- Knowledge of relevant operating systems would be an advantage.
- Multilingual with languages generally spoken across the area and customer base is necessary.
- Previous BMW or premium brand Service Advisor experience is advantageous.
Skills and Personal Attributes
Minimum requirement:
- Highly self-motivated, energetic and able to maintain a positive outlook.
- Ethical
- Need to acquire thorough knowledge of the vehicles they are handling – not just technical specs; but also, information about the manufacturer’s warranty, dealership services, OEM updates, etc.
- Eager to participate in ongoing training opportunities made available by the organization and OEM for development purposes and/or to stay abreast of product or system changes.
- A team player
- Reliable
- Results driven and customer orientated
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Specific Role Responsibilities
Key Tasks:
- Assist with Customer and sales management.
- Assist with Developing the business to reach set sales targets for the month.
- Assist with Drive specific strategies to retain and grow existing customer base.
- Assist with Prospect for new customers and maintain existing customer relationships.
- Assist with Selling of vehicle features and benefits.
- Assist with Handling customer questions and overcome objections.
- Manage customer expectations to ensure effective delivery of service.
- Marketing via social media and accepted digital platforms, and promotions.
- Attend regular sales meetings.
- Attend all relevant company and OEM training courses, and any other developmental if necessary
Qualifications and Experience
- Minimum of Grade 12/ Matric
- 0 - 1 year Experience
- Valid Driver’s License
Skills and Personal Attributes
- Computer literacy is essential
- Verbal and written communication skills
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Key Duties and Responsibilities:
- Maximizing sales and profitability through satisfaction and retention of customers to meet sales forecast.
- Developing the necessary sales organization to meet sales and profitability objectives.
- Ensuring optimum stock of vehicles on premises.
- Ensuring cost control to budget within the department.
- Ensure adequate product display material is available.
- Review all pricing policies, discounts and “trade-in” dealing to maintain Dealership profitability.
- Monitor financial performance of sales department weekly.
- Ensure that customer complaints are dealt with timeously and effectively.
- Ensure that vehicle is delivered according to OEM quality and safety standards.
- Ensure that departmental customer satisfaction/ expectation targets are met.
- Ensure direct and indirect costs remain within Company prescribed parameters.
- Ensure that Sales Executives receive new model launch training.
- Establish the staffing levels and the training required to achieve sales objectives.
- Ensure that all floorplan activities are monitored.
- Ensure stock level is kept within company policy requirements.
- Maximize sale of back-end products.
Qualifications and Experience
Experience and Knowledge Required:
- A minimum of 5 years vehicle sales experience within the motor vehicle industry. Relevant experience in new car sales is essential.
- Prior experience in a sales management role; managing, leading, administering and motivating a sales team to achieve objectives, to guide and implement effective sales processes and systems, and to ensure achievement of business sales objectives is preferred.
- A previous successful track record in sales is required.
- Knowledge & understanding of OEM target management and variable margin programmes required.
- Prior experience in Renault sales or similar brand - highly desired.
- Sales compliance management experience is required.
Qualifications Required:
- Senior Certificate (Grade 12)
- A relevant tertiary qualification NQF6+ (e.g. sales/ marketing/ business management) qualification - an added advantage.
Other Requirements:
- Valid, unendorsed drivers license and the ability to competently and legitimately drive.
- Computer literate: MS Office and dealer lead management system.
- Knowledge of dealership policies and procedures.
- Knowledge of competitive motor industry.
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GENERIC JOB OUTPUTS
PROCESS AND GOVERNANCE
- Contribute to the development of the appropriate strategy and set target within area of accountability.
- Define standard operating procedures (SOP's).
- Implement and manage endtoend processes.
- Manage all operational risk and risk mitigation initiatives.
- Monitor and report on progress against operational plan and make adjustment where required.
- Plan, manage and monitor governance compliance processes in area of accountability in order to manage risks and expose liabilities.
- Resolve problems with the necessary discretion and guidelines.
- Conduct reconciliation of vehicles, parts, and service assets, verify against accounting records and address all anomalies with senior line management
- Manage the security of all assets (including cash) in line with approved policies, processes and procedures.
- Manage the security of all assets within direct control, i.e. cash, fixed assets, in line with approved policies, processes and procedures.
- Monitor and evaluate financial processes for quality and effectiveness and notify stakeholders accordingly.
- Perform reconciliations of financial records to enable verification of the validity of transactions and the appropriate action where required.
- Prepare accurate and timeous reporting in respect of key performance metrics and recommendations to improve operational efficiency.
- Prepare the accurate, timeous and effective input of remuneration including incentives, structures and deductions in compliance with organisational policy.
FINANCE
- Manage financial activities in line with approved policies and procedures.
- Manage, monitor and report on budget variances and provide solutions.
- Authorise and approve all payment and ensure compliancy in terms of company policies.
- Compile management accounts, including, budgets, cash flows, variance analysis and commentaries.
- Ensure accurate billing in respect of accounts and charges, and identify opportunities for saving initiatives.
- Ensure all reconciliations are complied and reviewed.
- Ensure effective and efficient administration of operational costs within budget, identify areas of financial and operational risk and escalate appropriately.
- Identify opportunities to minimise cost or increase revenue.
- Manage outstanding debtors, cash sales and work in progress to ensure collections are up to date and all risks are identified and actioned
- Manage the sales process around vehicle stock books i.e. invoicing and deal files.
- Manages creditors and ensures all creditors are in line with service level agreements and maximise payment opportunities.
- Manages the vehicles stock books to ensure accuracy in respect of billing and payment of vehicles and ensure that all documentation is compliant in term of company policy.
- Prepare VAT returns and ensure all documents are compliant in terms of SARS directives.
- Secure the necessary resources to maintain service standards, facilitate problem solving and achieve objectives within budget.
CLIENT/CUSTOMER
- Deliver services that creates a culture which aims to exceed customers' expectations in all aspects of the business.
- Plan, manage and monitor processes to ensure customer service excellence.
- Develop and manage key stakeholder relationships that enable achievement of operational objectives.
PEOPLE
- Create an engaging, enabling and productive work climate aligned to the employee value proposition.
- Implement and manage workforce planning, recruitment, learning and development, performance management, reward and recognition and employee
- relations to ensure an optimal working environment.
- Monitor and positively influence and manage change, and offer operational support where required.
- Own and live up to company values.
- Ensure timeous, clear contracting and assessment of performance expectations with direct reports in line with identified objectives.
Qualifications and Experience
Minimum Experience
- 3 years experience in a similar environment.
- Motor Industry Experience
Minimum Qualification
Other Requirements
- Computer Literacy Business Applications
- Industry legislative compliance/ knowledge.
- Valid driver's license
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Specific Role Responsibilities
Process and Governance:
- Manage operational risk and risk mitigation initiatives.
- Implement and manage endtoend processes.
- Define standard operating procedures (SOP's).
- Monitor and report on progress against operational plan and make adjustment where required.
- Resolve problems with the necessary discretion and guidelines.
- Plan, manage and monitor governance compliance processes in area of accountability in order to manage risks and expose liabilities.
- Contribute to the development of the appropriate strategy and set target within area of accountability. **
- Develop, manage and ensure the effective implementation of service level agreements with stakeholders in alignment with policies, procedures and applicable brand specifications requirements.
- Apply product knowledge, techniques and related processes to manage the team`s tasks, quality and time frames.
- Apply and utilise systems, resources and products in a manner that contributes to efficient and effective service delivery and optimised quality of services rendered per product brand.
Finance
- Plan and manage financial activities in line with approved policies, processes and procedures.
- Manage, monitor and report on budget variances and provide solutions.
- Prioritise resource allocation in order to minimise and reduce wastage as well as minimising expenditure.
Client/Customer
- Deliver a service that creates a culture that exceeds customers' expectations in all aspects of the business.
- Plan, manage and monitor processes to ensure customer service excellence.
- Contribute to a culture of customer service excellence, which builds positive relationships and provides opportunity for feedback as well as exceptional service delivery.
- Continuously monitor actual process turnaround times and quality standards and resolve issues efficiently to enhance effective client service delivery.
People
- Implement and manage workforce planning, recruitment, learning and development, performance management, reward and recognition and employee relations to ensurean optimal working environment.
- Monitor and positively influence and manage change, and offer operational support where required
Qualifications and Experience
- 3- 5 years experience in the Parts and Aftersales automotive environment in a managerial role.
- Leadership Management certification.
- Experience in both dealership and OEM environments
- Trade and Occupational Qualifications will be an added advantage
- Workshop and Parts experience (essential)
- A valid South African driver's license
Skills and Personal Attributes
Behavioural Competencies:
- Change Leadership
- Analytical Thinking
- Improvement orientation
- Development orientation
- Empowering people
- Process Optimisation
- Embracing diversity and sensitivity
- Enabling team success
- Relationship building
- Commercial thinking
- Driving results
- Authentic approach
- Openness to change
- Remaining composed
- Impactful leadership
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Specific Role Responsibilities
Processes and governance
- Identify and apply known solutions to operational problems and escalate unresolved issues
- Deliver on agreed performance targets according to set procedures and service level agreement
- Report on transactional activities to provide timely information for decision making in area of accountability
- Execute work in line with governance and compliance processes
- Provide advice and support to customer and their requirements in order to achieve & maintain set customer service excellence standards
- Contribute to the design, development, implementation and evaluation of marketing campaigns aimed at the increase of new vehicle sales
- Negotiate price, finalise sales and follow-up with customers to ensure exceptional customer service
- Adhere to legal compliance to the FICA regulation, POPI Act and Customer Protection Act
- Process all leads of prospective customers and follow-up on possible sales
- Pursue and develop customer relationships for the acquisition of vehicle sales in line with set targets
- Manage the effective resolution of customer complaints, ensuring problems are addressed in a timely and accurate manner
Finance
- Execute work activities effectively and efficiently in order to prevent financial losses
Client/Customer
- Deliver work activities adequately to satisfy internal and external customers
- Contribute to a culture of customer service excellence, which builds positive relationships and provides opportunity for feedback as well as exceptional service delivery
Qualifications and Experience
- Matric certificate
- 3-5 years’ working experience in a similar environment.
- A valid South African driver’s licence
Skills and Personal Attributes
- Developing sales
- Making a Sale
- Persuasive Selling Skills
- Product and or service knowledge
- Trust and Integrity
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The responsibilities of a Parts Sales Executive include the following tasks but are not limited to:
- Administration – to ensure all paperwork, documentation, requisitions are properly recorded within sock control system.
- To ensure that all credit sales are made to an authorised signatory of approved account.
- To keep all parts catalogues, manufactures lists, etc. updated and tidy.
- Communication – to ensure warehouse manager/ parts manager is kept aware of stock movement.
- To notify warehouse manager/ parts manager of any difference noted when inspecting incoming goods.
- To maintain good helpful relationships with all customers and their representatives.
- Marketing – to assist if required in any marketing activity as required.
- Finance – to ensure all transactions take place according to company policy.
- To ensure security of all cash and cheques received.
- To ensure that the highest level of CSI is achieved.
- To conduct all transactions with customers with the utmost courtesy.
- To ensure the accurate identification of the customer needs.
- To receive & identify stock when delivered from the supplier.
Qualifications and Experience
Minimum Qualifications and Experience needed:
- Matric
- 3+ Years’ Experience as a Parts Sales Executive
- Parts sales experience advantageous
Skills and Personal Attributes
Minimum requirement:
- Valid driver’s license
- Computer literate
- Good communication skills
- Strong Parts Retail experience
- Excel & Word knowledge advantageous
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The responsibilities of a Used Vehicle Sales Manager include the following tasks:
- Maximizing sales and profitability through satisfaction and retention of customers to meet sales forecast.
- Developing the necessary sales organization to meet sales and profitability objectives.
- Ensuring optimum stock of vehicles on premises.
- Ensuring cost control to budget within the department.
- Ensure adequate product display material is available.
- Review all pricing policies, discounts and “trade-in” dealing to maintain Dealership profitability.
- Monitor financial performance of sales department weekly.
- Ensure that customer complaints are dealt with timeously and effectively.
- Ensure that departmental customer satisfaction/ expectation targets are met.
- Ensure direct and indirect costs remain within Company prescribed parameters.
- Establish the staffing levels and the training required to achieve sales objectives.
- Ensure that all floorplan activities are monitored.
- Ensure stock level is kept within company policy requirements.
- Maximize sale of back-end products.
Qualifications and Experience
Minimum Qualifications and Experience needed:
- Matric
- Previous Vehicle Sales Manager Experience
- Must have internet leads/ sales experience
Skills and Personal Attributes
Minimum requirement:
- Computer literate
- Multi-tasking ability
- Valid Driver’s License with no endorsements
- Good communication skills
- Strong admin management skills
- A team player
- Reliable
- Must be able to maintain and be a constant high performer
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The responsibilities of a Sales Executive include the following tasks:
- Greet customers arriving at the dealership
- Showcase the dealership’s vehicles and explain their features and warranties to customers
- Answer customer questions about cars, and the purchase process
- Accompany customers on test drives, collecting licenses and documentation beforehand per best practices
- Negotiate car prices and trade-in values for customers’ vehicles
- Coordinate with the finance department to determine each customer’s financing and ownership options
- Contact past customers to ensure they are satisfied with their vehicles
Minimum Qualifications and Experience needed:
- Matric
- Previous Hyundai Experience advantageous
Skills and Personal Attributes
Minimum requirement:
- Valid driver’s license
- Computer literate
- Good communication skills
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Responsible for:
- Customer Satisfaction, Workshop Technicians/Diagnosticians, Mechanics, Apprentices, Quality Controller/Tester, Workshop Cleaner, Diagnostic and Repair Equipment, Tools, Gauges and Measuring Equipment.
Relationships with:
- Customers, Service Manager, Service Staff, Sales Manager, Parts Manager, Sales Staff, Parts Staff, Manufacturer's Representatives, other Representatives, Health and Safety Officer.
Improved Profitability:
- To ensure maximum effective use of equipment and labour ensuring high productivity output.
- To ensure minimum wastage of consumable materials.
- To ensure all chargeable materials are recorded on job cards for invoicing purposes.
Customer Satisfaction:
- To ensure a customer-satisfying level of service and repair quality.
- To ensure the vehicles cleanliness is maintained during service and repair.
Health and Safety
- To ensure safe and reliable use and maintenance of equipment.
- To ensure staff take all precautions necessary to effect health and safety in the workshop.
- To ensure customers are protected from any possible dangers or hazards in the workshop.
LIMITS OF AUTHORITY
Capital Expenditure:-
Other Expenditure:-
- To procure equipment and tools necessary for the efficient running of the workshop
- To procure consumable materials
- To authorise some non-chargeable rectification of work to be carried in line with company policy.
- No staff engagement or dismissal authority.
- To discipline workshop staff on routine matters.
MAIN JOB FUNCTIONS5.
Staff:
- To ensure staff are trained to enable high levels of quality and efficiency.
- To ensure jobs are fairly and correctly allocated to technicians and mechanics.
- To supervise tests and ensure correct use of equipment and document security. To ensure all job sheets are correctly written up and forwarded to the cost office for pricing.
Security:
- Ensure customers' property is secure.
- Ensure all materials and parts drawn from the Parts Department are accounted for.
- Ensure all equipment and documentation is accounted for.
- To ensure all warranty work, documentation and materials are accounted for.
Administration:
- To ensure progress of jobs through the workshop.
- To authorise consumable and internal parts requisitions.
- To authorise any non-productive time spent on vehicles or in the workshop.
- To ensure health and safety procedures are observed and maintained at all times.
- To circulate new and up-to-date manuals and literature for new vehicles or techniques..
Qualifications and Experience
- Qualified Technician - 2-3 years experience as a Workshop Foreman.
Skills and Personal Attributes
- Experience, qualifications and training
- The ability to supervise a labour force.
- The ability to assess and report on staff performance.
- The ability to discuss and negotiate agreeable solutions to customer problems.
- The ability to maintain personal technical knowledge and skills
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Specific Role Responsibilities
- Develop the business to reach set sales targets for the month.
- Drive specific strategies to retain and grow the existing customer base.
- Manage customer expectations to ensure effective delivery of service.
- Total commitment to achieving sales targets and growth by venturing and creating opportunities using own skills.
- Identify and venture into new revenue streams.
- Ensure customer’s escalation is managed and feedback is provided.
- Negotiating the terms of an agreement and closing sales.
- A strong understanding of industry and market trends and customer behaviour.
- Evaluate vehicles correctly.
Qualifications and Experience
- Minimum Grade 12.
- 3 years sales executive experience.
- A Code 8 Driver's Licence is vital.
- Computer literacy
- Proven track record of meeting regular monthly targets.
Skills and Personal Attributes
- Customer and sales management.
- Understanding of the compliance governing the retail industry would be an advantage.
- Knowledge of the areas' most spoken languages an advantage.
- Experience in cold calling to develop a client base.
- Growing the market experience.
- Knowledge of Higher Gear.
- Knowledge of dealership policies and procedures.
- Knowledge of broader competitive motor industry.
- Knowledge of economic & financial factors affecting the industry.
- In-depth product knowledge on all related aspects.
- Knowledge of product image and corporate branding.
- Product Knowledge will be huge advantage.
- Self-motivated priority-setting and time management.
- Oral communication skills; negotiation and influencing skills.
- Accurate customer needs analysis and understanding.
- Accurate customer qualifying.
- Interpersonal and interactive skills.
- Effectively understanding and interpreting customer behaviours and emotions.
- Strong administrative skills.
- Professionalism and presentable.
- Negotiation and persuasiveness skills.
- Closing skills.
- Networking and lead generation skill
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Specific Role Responsibilities
- Develop the business to reach set sales targets for the month.
- Drive specific strategies to retain and grow the existing customer base.
- Manage customer expectations to ensure effective delivery of service.
- Total commitment to achieving sales targets and growth by venturing and creating opportunities using own skills.
- Identify and venture into new revenue streams.
- Ensure customer’s escalation is managed and feedback is provided.
- Negotiating the terms of an agreement and closing sales.
- A strong understanding of industry and market trends and customer behaviour.
- Evaluate vehicles correctly.
Qualifications and Experience
- Minimum Grade 12.
- 3 years sales executive experience.
- A Code 8 Driver's Licence is vital.
- Computer literacy
- Proven track record of meeting regular monthly targets.
Skills and Personal Attributes
- Customer and sales management.
- Understanding of the compliance governing the retail industry would be an advantage.
- Knowledge of the areas' most spoken languages an advantage.
- Experience in cold calling to develop a client base.
- Growing the market experience.
- Knowledge of Higher Gear.
- Knowledge of dealership policies and procedures.
- Knowledge of broader competitive motor industry.
- Knowledge of economic & financial factors affecting the industry.
- In-depth product knowledge on all related aspects.
- Knowledge of product image and corporate branding.
- Product Knowledge will be huge advantage.
- Self-motivated priority-setting and time management.
- Oral communication skills; negotiation and influencing skills.
- Accurate customer needs analysis and understanding.
- Accurate customer qualifying.
- Interpersonal and interactive skills.
- Effectively understanding and interpreting customer behaviours and emotions.
- Strong administrative skills.
- Professionalism and presentable.
- Negotiation and persuasiveness skills.
- Closing skills.
- Networking and lead generation skill
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Specific Role Responsibilities
- Customer and sale management.
- Understanding of the compliance governing the motor retail industry would be an advantage.
- Experience in cold calling to develop a client base
- Knowledge of dealership policies and procedures
- Knowledge of competitive motor industry
- Knowledge of complete Toyota SA structures and procedures will be a huge advantage.
- Develop the business to reach set sales targets for the month.
- Drive specific strategies to retain and grow existing customer base.
- Manage customer expectations to ensure effective delivery of service
- Marketing and promotions
Qualifications and Experience
- A minimum of Grade 12
- Clear Criminal Record
- Valid Driver’s License
- 3 years sales executive experience
- Computer literacy is essential
Skills and Personal Attributes
- Must have excellent verbal communication skill
- Customer and team orientation
- Proven track record of meeting regular monthly targets on budget and CE
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Specific Role Responsibilities
- Ensure that parts sales budget is achieved through marketing
- Maintain and increase market share within area of responsibility
- Retain existing customers by ensuring Customer Satisfaction
- Adhere to Company Discount Policy
- Communicate market opportunities to management and other departments
- Ensure all customer queries are dealt with efficiently and effectively
- Ensure all customers are introduced to new Policies and promotions
- Ensure regular and helpful contact with all customers and dealership staff
- Ensure all returned parts are properly documented and recorded
- Ensure Company assets in your care are kept in a good condition
- Cooperate with all staff to further the interests of the dealership
- Maintain regular communication with Parts Manager
- Ensure regular and helpful contact with all customers
- Ensure communication with dealership staff
- Attend to all meetings and training courses when required
- Ensure all customer issues are reported and resolved
- Ensure that all documentation is completed in time in a clear and accurate manner
- Ensure that all part exchange replacements and reconditioned items schemes are operated according to Company Policy
Qualifications and Experience
- Parts Counter Sales experience is essential.
- A minimum of Grade 12.
- Clear Credit Record
- Computer literacy is essential
Skills and Personal Attributes
- Must have good customer service
- Must have excellent verbal communication skill
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Specific Role Responsibilities
- Implement and manage end-to-end processes.
- Define standard operating procedures (SOP's).
- Monitor and report on progress against operational plan and make adjustment where required.
- Resolve problems with the necessary discretion and guidelines.
- Plan, manage and monitor governance compliance processes in area of accountability in order to manage risks and expose liabilities.
- Contribute to the development of the appropriate strategy and set target within area of accountability.
- Manage operational risk and risk mitigation initiatives.
- Adhere to current legal compliance, e.g. FICA regulation, POPI Act and Consumer Protection Act (CPA) and others.
- Maintaining content on digital and social media platforms in accordance with OEM/Importer and organisational standards.
- Plan and organise sales outputs through assigning sales priorities and continuously reviewing and adapting targets and quality to achieve objectives and goals.
- Ensure vehicle stock is managed in accordance with company /OEM/ Importer policies.
- Educate customers on products and services, ensuring acquisition and retention of customers thereby improving sales, revenue and customer base.
- Establish and sustain business and OEM/Importer relationships.
- Initiate and structure sales deals to ensure maximum profits of vehicles sales are achieved.
- Plan and manage financial activities in line with approved policies, processes and procedures.
- Manage, monitor and report on budget variances and provide solutions.
- Maximise rebates and ensure payments from OEM/Importer.
- Ensure that the assets, resources and equipment are managed in a manner that enhances cost-effective utilisation.
- Plan, manage and monitor processes to ensure customer service excellence.
- Deliver services that creates a culture which aims to exceed customers' expectations in all aspects of the business.
- Contribute to a culture of customer service excellence, which builds positive relationships and provides opportunity for customer feedback and exceptional service delivery.
- Manage CRM processes and procedures
Qualifications and Experience
- Higher Certificates and/or Advanced National (Vocational) Certificates in Sales and Marketing, preferably;
- Over 5 years experience in the motor sales industry;
- 3 years supervisory experience with a proven track record of managing a floor of 20-30 units
- A valid South African driver's license.
Skills and Personal Attributes
Technical Competencies
- Apply selling techniques for parts
- Business and Operations Management
- Conflict Management
- Customer Service
- Developing Sales
- Fleet Sales Management
- Functional Policies and Procedures
- Governance, Ethics and Values
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Key Responsibilities And Duties
- Repair and service motor vehicles according to Motus standards and specifications Requirements Of Key Duties And Responsibilities
- Repair and service vehicles according to specific or franchise specifications
- Establish parts required for service or repairs to be performed and ensure the correct parts are ordered
- Report to Foreman / Service Advisor promptly on any additional work required
- Obtain authorisation prior to carrying out additional work
- Obtain technical information from Foreman / Master Technician on problem jobs
- Adhere to Motus workshop policies and procedures
- Ensure that all old parts are placed in a plastic bag in the boot of the vehicle, except in the case of warranty work where old parts must be returned to the Warranty Clerk
- Ensure that all oils and consumables used are recorded on the job card
- Ensure that worked hours are clocked correctly
- Ensure that the vehicle is kept as clean as possible and that all seat and fender covers are clean
- Do not leave keys in an unattended vehicle
- Ensure that work bay is kept safe, clean and tidy
- Report any faulty / broken equipment to the Foreman / Workshop Manager
- Ensure that special tools and equipment are used according to safety regulations and specifications
- Ensure that hand tools set conforms to Motus standard
- Accept responsibility for apprentice and impart as much technical knowledge to him as possible through explanation, practice and the monitoring of work, including rectifying faults
- Reasonable requests by Management outside your job description will be performed from time to time
- Please note that preference will be given to EE Candidates in line with the Companies transformation goals
Specific Role Responsibilities
- Repair and service motor vehicles according to Motus standards and specifications Requirements Of Key Duties And Responsibilities
Qualifications and Experience
- Qualified petrol/diesel Technician.
Skills and Personal Attributes
- Qualified diesel/petrol technician
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Key area of responsibly
- Polish vehicles
- Ensures that vehicles are given top quality polish by:
- Checking that the paint is properly dry before beginning the polishing process.
- Ensuring that the vehicle is polished evenly and that no errors are made where the paint may be worn through.
- Checking for any over spray and reporting any problems to the Spray Painter or the Production Manager.
- Checking the correct colour match and reporting any problems to the Spray painter or the Production Manager.
- Maintain set standards
- Ability to perform under pressure
Maintenance
- Ensures equipment safe keeping by:
- Safeguarding equipment at all times.
- Booking hand-held equipment into the store at the end of the day.
Quality Control
- Assists in ensuring good quality spray painting by:
- Ensuring that all excess polish is removed before vehicles are handed back to assembly.
- Blowing dust from vehicles before handing them over to the wash bay.
General
- Cleaning minimal over spray.
- Ensuring that their designated work area is kept clean and tidy at all times.
- Performing other duties reasonably required from time to time.
Qualifications and Experience
Minimum Requirements
- 2 years' and more of relevant experience
- Grade 12
Minimum Requirement
- Valid, unendorsed Code 8 driver’s license (at least 2 years old)
- Computer literate (basic level will suffice)
- An excellent command of the English language is essential, both verbal and written
Skills and Personal Attributes
- Communication skills
- Results oriented
- Committed
- Professional
- Resilient
- Punctual
Method of Application
Use the link(s) below to apply on company website.
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