Latest Job Opportunities at Accor Hotel

Job Description

Scope of Position:

• Responsible for bar daily shift operations and supervision of staff. Position assists with promoting the Bar, menu planning, maintains standards, assists servers on the floor during peak periods and manages property liquor inventories and controls. Strives to ensure guest and employee satisfaction while maintaining the operating budget. Accountable for enforcing all legal obligations professionally and consistently. Determines training needed to accomplish goals, then implements plan. Strengthens the food and beverage/culinary team by assisting in other outlets when needed.

Managing Bar Operation

• Daily supervision, coordination and direction of the outlet and staff while anticipating and ensuring prompt, courteous service.
• Maintains the large collection of whiskey and assist procuring.
• Implements agreed upon beverage policy and procedures throughout the property.
• Manages in compliance with all local, state and Federal beverage and liquor laws.
•  Understands beverage control including days on hand, perpetual inventory, bar pars, portion control, costs controls, beverage potentials, mix of sales analysis for beverage, issue & returns, food standards, and period end inventory.
• Attends pre- and post-convention meetings as needed to understand group needs.
• Ongoing control and enhancement of quality standards and guest service.
• Ensuring that the Bar maintains a first class and positive visual impact including ambiance, cleanliness, orderliness, décor and service flows.
• Working together with the culinary team, to develop new menu ideas and promotions.
• Working with the bar team to create new ideas and promotions resulting in increased opportunities for Food & Beverage Sales.
• Working with the culinary, stewarding and restaurant team to ensure and promote that teamwork is a strong component of the daily service culture.
• Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.
• Maintaining high staff morale and team spirit within the department.
• Leading and coaching all colleagues within the department. 
• Overall recruiting, staffing and scheduling, ensuring adequate staffing levels to satisfy guest needs.
• Establish and implement 5-star service levels.
• Monitoring and continued development of Food & Beverage controls within the bar.
• Control and analyzes the level on the Quality of Service, Guest Satisfaction, Employees Satisfaction, Operating Equipment, Grooming Standards.
• Conduct training, promotional plans, interviewing, employee orientation and job performance management, within the bar.
• Participate in service as necessary in accordance with Outlet needs.
• Create and innovate new ideas and promotion to generate revenue.
• Liaise with Food & Beverage Management to ensure exceptional work standards.
• Maintain the Outlet’s cleanliness as well as ensuring all maintenance needs are looked after.
• Participate in the preparation of the Food and Beverage department budget and goals.
• Schedule guest reservations and arrange for private functions or special events.
• Attend and participate in the daily Food and Beverage meetings.
• Check opening and closing duties assigned to all the staff.
• Maintain and ensure staff timesheets are updated.
• Conduct pre- opening briefing within the bar.
• Track and compile daily, monthly, yearly sales reports.
• Ensure that the Outlet maintains the high-quality service standard.
• Perform daily checks on staffing level, quality control, maintenance and cleanliness.
• Ensures adherence to Accor Code of Ethics
• Perform other duties as and when required.

Ensuring Exceptional Customer Service

• Provides excellent customer service.
• Interacts with guests to obtain feedback on product quality and service levels.
• Responds effectively to guest problems and complaints.
• Empowers employees to provide excellent customer service.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
• Provides feedback to individuals in an effort to improve service performance.
• Reviews comment cards and guest satisfaction results with employees.

Communication and Conduct

• Approach all encounters with guests and employees in a friendly, service-oriented manner.
• Communicates critical information to the Bar staff regarding each event.
• Maintain regular attendance in compliance with Fairmont Standards, as required by scheduling which will vary according to the needs of the hotel.
• Maintaining clear, healthy, and accurate communication with superiors, colleagues, and subordinates always.
• Attend all F&B meetings, Health and safety meeting, and hotel staff meeting as and when required.
• Ensure all relevant information is handed down to the team.
• Assist all staff when needed and be hands on.

Health and Safety

• Ensuring a safe and healthy work environment for all guests and colleagues including front and back of house.
• Always ensure Health & Safety protocols and Environmental initiatives are followed.
• Enforce hygiene standards throughout bar and inspecting all areas.
• Employee grooming and manning levels are in order and takes appropriate action when necessary.
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform while working.
• Reports suspicious people, parcels, and behaviours to Security.
• Assist with Hygiene Audits where necessary.

Stock Management

• Ensure Stock Takes are conducted accurately.
• Loading orders on Materials ahead of time to ensure smooth production.
• Planning and controlling the par stock level within the bar area.
• Ensure all stock is stored correctly and in line with the Food Safety management system.

Training and Development

• Coaches, counsels, disciplines, and develops subordinates.
• Trains staff on liquor control policies and procedures.
• Conduct whiskey tasting and train staff to do so too.
• Manage all bar staff, including training, productivity, maximizing the utilization of human resources, promoting and the development of all employees in the department with constant upgrading of skill levels and competencies through training schedules in conjunction with the T&C department.
• Perform employee reviews and performance appraisals.
• Create and implement colleague-training initiatives.
• Ensure staff are informed of all online training to be completed and ensure due dates are met.
• To train their subordinates and always ensure an enjoyable working environment.

Sustainability and Stock

• Ensure correct use of ingredients and avoid wastage at all costs.
• Use ingredients seasonally.
• Control stocks for daily use in the outlet to ensure service requirement are met.

Qualifications

• Fluent in the English language (verbal & written), second language is an asset.
• Matric and registered level 3 Culinary Diploma 
• International experience would be advantageous.
• Minimum of 4 years progressive management experience in a luxury hotel related field. 
• Computer literate in Excel, Word, Outlook, Materials, and e- mail.
• Analytical and Conceptual thinking ability and implementation skills
• Must be flexible in terms of working hours.
• Must be physically fit.
• Must have great leadership and communication skills.
• Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests.
• Must maintain composure and a level head under pressure.
• Must be able to handle a multitude of tasks in an intense, ever-changing environment.
• Must be effective at handling problems in the workplace, including anticipation.
• Prevention, identification, and solutions as necessary.
• Must possess outstanding guest services skills.

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Job Description

TASKS, DUTIES AND RESPONSIBILITIES

• Maintaining the storeroom
• Maintains proper storage of all goods in their pre-designated areas
• Keeps storerooms organised and clean for proper storage
• Maintains cleanliness of storerooms daily
• Unpacks all goods for proper distribution
• Stocks departmental stocks when order is issued and approved by authorised individual

SECURITY, HEALTH AND SAFETY

• Liaises with Security in investigation of thefts, and irregularities
• Inspects all store rooms, fridges and freezers on a regular basis, and reports irregularities to Controller
• Reports all potential and real hazards appropriately
• Fully understands the hotel’s fire, emergency, and bomb procedures
• Follows emergency procedures to provide for the security and safety of guests and employees
• Works in a safe manner that does not harm or injure self or others
• Lifts heavy goods in a safe manner, and utilises lifting equipment
• Supports a safe hotel by applying hotel regulations, and adhering to existing laws and regulations
• Anticipates possible and probable hazards and conditions and notifies the Controller
• Maintains the highest standards of personal hygiene, dress, uniform, appearance, body language

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Job Description

Position Overview

• Provide efficient service for guest registration and departure; maintain accurate guest accounts and provide accurate, helpful information. 
• Attend to all incoming calls via the switchboard in a professional and polite manner, constantly striving to provide Total Customer Satisfaction. 
• Maintain strict security procedures to ensure guest confidentiality and safety

Main responsibilities

Duties

• Provide quality service to the customer by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.
• Maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis.
• Maintain strict security procedures with credit and cash transactions, accounting procedures, issue of room keys and guest confidentiality/privacy
• Maintain communication channels between Hotel guests and all Hotel departments both verbally and in writing as required.
• Operate switchboard effectively, handling all calls promptly and professionally, greeting all callers according to Accor policy and transfer all calls to relevant departments responding to requests quickly and efficiently.
• Document accurately all internal and guest messages. Distribute according to specified Hotel procedure.
• Maintain an accurate internal phone list for accurate transfer of calls. Connect International and Operator Assisted calls for guests, record accurate charges.
• Assist, as required to screen calls for reservations.  Ensure accurate, up to date information is given.
• Use every opportunity to promote hotel facilities and maximise sales through sound product knowledge and selling skills.
• Attend to other duties as requested by Management and Supervisors

Qualifications

• Matric

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Job Description

Responsibilities

• Verify invoices for accuracy and authorizations. Make sure the approved purchase orders are attached and the invoices signed off by the relevant department head. Any concern on an invoice should be immediately brought to the attention of the Financial Controller.
• Ensure vendor information is up to date in A/P module.
• Ensure invoices processed in the A/P ledger are coded with appropriate supplier and general ledger account codes.
• In the case where there is an interface between the inventory system and the A/P ledger, ensure completeness and accuracy between all invoices received and the system data before importing into the General Ledger.
• Processed invoices need to be held in a file, in alphabetical order, for easy access when preparing payments.
• Responsible for the proper accounting of the Goods and Services Tax in the A/P Ledger.
• Appropriate control measures are taken to avoid any duplicate accounting or payment of invoices.
• Prepare payment runs, strictly following vendor payment terms.
• The detailed payment run report from the accounting system is formally reconciled with the approved invoices and their purchase orders and submitted to  bank signatories for supervision before authorizing the payment run.
• Reconcile suppliers’ statement of account and follow-up for any missing invoices.
• Overseas payments are coordinated with the bank or available online facilities (ie: Amex online).
• Ensure all paid invoices are securely filed away (preferably by batch payment date). System generated remittance advices are attached to the paid invoices.
• At month end, carry out a reconciliation between inventory system ledger and Accounts Payable ledger to ensure the 2 ledgers agree.
• Prepare accruals journal to cover all outstanding purchase orders and goods or services received without an invoice, re-occurring expenses.
• Regularly monitor the A/P ageing report and follow-up on any credit notes/ missing invoices.
• Carry out any other reasonable duties as assigned.
• Respond to change in the Departmental Function as dictated by the Hotel.

City Ledger:

• Process all Credit Applications, ensuring that the clients are notified promptly and professionally.
• In the AR module, set up AR accounts for newly approved credits and ensure creditors’ details are correct at all times.
• Accountable for the accurate processing of all AR accounts.
• Ensure that all Trade Debtors’ invoices are accurate; all services invoiced supported by a valid guarantee of payment and the room rates correct.
• Responsible for the timely transfer of the invoices to the city ledger and prompt mailing (or emailing) of the invoices to the debtors.
• Answer debtors’ inquiries promptly and effectively.
• Process all cheques and payments received accurately and on a daily basis.
• Complete a daily summary of all adjustments related to the City Ledger; ensure that it is distributed as necessary and reconciled with a PMS generated report at end of shift.
• Ensure that all debtors trading beyond their normal terms are followed up regularly and that the Credit Manager is notified of any accounts that are continually in this situation.
• Process all travel agent commission payments on a weekly basis.

Credit cards:

• Ensure that all credit card transactions are verified for completeness and the accounts formally reconciled on a daily basis.
• Calculate and accurately post commissions.
• Promptly investigate all credit card disputes, liaising with the Front Office and the banks.
• Collate all necessary paperwork to justify credit card refunds and obtain sign off from the management before refunds can be processed.

Month End:

• Accurately process all Monthly Statements, ensuring that they are mailed promptly.
• Ensure that all Month End reports are printed and forwarded to the Financial Controller to prepare the balance sheet reconciliation.
• Perform ‘month end close’ of the debtors system (in the rare cases where the AR Ledger is not interfaced to the Accounting system).

Other:

• Carry out any other reasonable duties as assigned.
• Respond to change in the Departmental Function as dictated by the Hotel.

Qualifications

• Previous hotel accounting experience (Minimum 3 years preferred).
• Excellent English language skills
• Familiarity with Financials System, Reporting System, Micros POS, and Excel. 
• Strong analytical, strategic and tactical abilities.
• Team spirit and good attitude
• Versatility and resourcefulness
• Good communication skills and active listener
• Know how to manage priorities and have an ease of adaptation, ability to organize your time