Job Opportunities at Vodafone Global Enterprise

Role Purpose

• The Account Manager will secure new business from their allocated customer list, derived from the allocated set of customers. The Account Manager will need to successfully manage their current base whilst selling additional products and services into these customers. The Account Manager will be required to minimise churn and maximise revenues with revenue growth being a key performance indicator. The Account Manager will also retain and record any and all customer and market intelligence to increase future win opportunity regardless if tenders are successful or unsuccessful.

Your Responsibilities Will Include

Responsible for managing strategic accounts and delivering profitable, long term business from those accounts

Responsibilities

• The Account Manager will be responsible for managing their allocated accounts on a day to day basis in their entirety to the extent that they
• Are the single point of contact for both the customer and Vodacom’s internal third parties who may need to communicate and deliver solutions to the customer
• The Account Manager is responsible for the entire “Customer Lifecycle Management” process, from “rumour to cash”.
• The Account Manager is responsible for building the relationship with the customer and will be required, when appropriate, to entertain the client which may at times involve meeting with the customer after normal working hours
• Plan and develop relationships with allocated customers to identify opportunities and strategies to win new or further business from these customers.
• Develop new and existing relationships, at all levels, with contacts from the allocated account list.
• Within allocated account base, effectively balance focus and time between suspects and prospects for continued development into winnable opportunities.
• The Account Manager will take responsibility for ensuring that all opportunities are qualified to the point where it becomes appropriate to introduce Vodacom subject matter experts to the opportunity, which have been assessed for having a high probability of succeeding.
• Lead planning and development of customer sales strategies to develop accounts in very close cooperation with the Line Manager where applicable.
• Develop relevant High Level Value Propositions.
• Identify winning strategies including working proposals, to win locally.
• Ensures account plans signed off by all relevant parties.
• Analyses statistical data related to clients business and industry to identify market trends for Vodacom products and services.
• Understand customer preferences, pricing, product, terms and conditions to ensure that their requirements are met; gather and analyse data regarding competitor pricing and products and ensure that Vodacom products and services fit customer requirements.
• The Account Manager is required to work with subject matter experts such as Solution Architects, ensuring that architectural roadmaps are developed to align with Account Plans.
• Provide timely and accurate forecasting.
• Take active participation in solution sales teams, working with appropriate colleagues to win complex new business.
• Complete and execute Account Plans for nominated accounts within the Sector to help deliver plans to develop High Value customer relationships to maximise profitability.

Ensures delivery of annual revenue targets through delivery of full product mix

• Be responsible for modelling commercial propositions tailored to suit customers’ requirements whilst supporting the Vodacom commercial principles.
• Manage deals through commercial governance, demonstrating win strategy, and future revenue growth plan and account development opportunities.
• Work with Line Manager to Agree and recommend financial targets per account.
• Understand the competitive market and use knowledge to increase margin and total contract value.
• Look for opportunities to up-sell and cross-sell into accounts.
• To ensure that the A&R for these accounts is within the required target for Vodacom thus making the strategic segment P&L profitable.
• Evaluates performance, risks in nominated accounts and revises plans where appropriate.

Establishes appropriate relationships with customers in Vodacom and leverages those relationships to ensure maximum financial return from Vodacom customers

• Build strong long term relationships using a high and wide approach to contact strategy.
• Key interface to customer, contributing to developing local contact strategy, providing strong one to one long term relationships with key decision makers. Prepare account briefings and guiding local interactions.
• Understand the customer’s decision making process, building a strategy that considers stakeholder alignment and the goals of the stakeholders.
• Secure, manage and deepen the Vodacom customer relationship with the focus being to build Vodacom’s credibility and explore ways to present solutions to meet customer needs.
• Develop a partnership approach to sales, customer fulfilment and post sales strategy for accounts covering all areas of the customers’ business.
• Maximises Vodacom’s internal network to get results for customers and to ensure effective problem resolution and problem management.
• Work with the customer’s fulfilment and delivery plan to ensure services are delivered right first time.
• Provide customer insight to help influence Vodacom decision makers to secure appropriate resource and delivery as required.
• Present new products and solutions set into account.

Works collaboratively to set up service relationship for nominated accounts

• Works collaboratively to set up service relationship for nominated accounts
• Collaborates on the service relationship with Customers and Vodacom to agree service levels
• Deliver best practice for On-Boarding of new customers.
• Provide solutions for new products and services set to the nominated customer list.
• Work diligently with Vodacom to ensure billing customer service centres are supporting the nominated accounts.
• Engage and collaborate with the go-to-market team.
• Develop outstanding behaviour with customers within Vodacom using customer insight data and feedback to improve services.

Provide input to help with decisions about new propositions, product mix and services for customers

• Develop & implement Vodafone Way of selling roadmaps for all opportunities where applicable.
• Analyse local customer data and ensure best practice is used in order to build accurate commercial offers.
• Work with local team to deliver tender responses including commercial, contracts, special coverage, technical architects, and project and service management.
• Effectively manage numerous internal and external deadlines in order to respond to RFPs for deals.
• Introduce new innovations and concepts to key decision makers within the customer. Understand, through engagement at the right business, level the customer’s strategic and operational issues.
• Responsible for representing customer views and insight to help define product proposition roadmaps for customers.

The Ideal Candidate For This Role Will Have

• Matric with a minimum of 2-3 years experience in Account Management.
• A 3-year commercial (B.Com/Business Science, IT) Degree or Equivalent qualification will be an advantage.

Experience

• A minimum of 3 years relevant working experience - essential.
• Experience in solution sales and relationship management or enterprise solution selling within companies - essential.
• A good understanding of converged and networking technologies and services.
• Proven successful account acquisition and development in a company environment- desirable Demonstrated success in networking and relationship management skills.
• Demonstrated understanding of important financial concepts, the IT&T environments, purchasing practices and industry specific aspects of corporate customers.

Technical / Professional Expertise

• Understanding of the telecommunications landscape
• Understanding of customer requirements
• Team dynamics
• Understanding of business landscape
• Understanding of the Value Chain Analysis with regards to various customer businesses.
• Understanding of technical concepts and the ability to communicate it as viable appealing market offerings

Job Knowledge

• Technical sales
• Financial concepts
• IT&T environments
• Purchasing practices
• Industry knowledge
• Knowledge of Vodacom/Vodacom’s products and solutions set and their value to customers
• Corporate governance

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Role Purpose

• Manage the business administration and project support function within the office of the Group Chief Officer: Commercial & Strategy and serve as the primary point of contact for this office.

Your Responsibilities Will Include

Administrative Support

• Real time email management and prioritisation
• Group Chief Officer: Commercial & Strategy’s message management and telephone screening
• Guest reception
• Manage and facilitate the Group Chief Officer: Commercial & Strategy ’s calendar to arrange appointments, meetings and conferences
• Review, proofread and edit documents prepared for the Group Chief Officer: Commercial & Strategy’s signature
• Ensure that the Group Chief Officer: Commercial & Strategy is well prepared for meetings
• Devise and maintain office management systems, including data management and filing
• Administrative support during meetings in terms of accurate minute taking
• Document compilation and/or consolidation in line with various submission requirements
• Provide administrative support for the completion of documentation for Board agenda items, Audit Committees etc.
• Co-ordinate reports that may require input from all departments and is presented to the Executive

Budget and Expense Management

• Assist the Group Chief Officer: Commercial & Strategy with budget OPEX and CAPEX budget administration for their cost centre
• Ensure that expenditure documentation is checked and prepared in accordance with policies and procedures
• Ensure that tax invoices and receipts are collected for payment purposes
• Expenditure to be reconciled in accordance with source and reference data
• Process reconciliations and payments within turnaround time
• Process expense reports
• Budget transfers

Travel Management

• Manage all travel for local and international trips
• Prepare the Group Chief Officer: Commercial & Strategy’s itinerary for all trips
• Responsible for all travel logistics i.e. visa applications, hotels, flights, meetings, transport, Forex

Event Management

• Event management for all functions hosted by the Group Chief Officer: Commercial & Strategy office for their cost centre
• Responsible for all logistical arrangements for events, conferences, team builds, workshops, seminars etc. which includes:
• Venue booking and preparation
• Confirmation of speakers
• Attendance of delegates
• Preparation of agenda
• Preparation of presentations
• Sourcing promotional items and branded gifts

The Ideal Candidate For This Role Will Have

• Matric
• Secretarial Certificate / Diploma essential

Minimum Of 3 -5 Years Secretarial Experience Which Includes

• A minimum of 1 year’s experience as an PA supporting a Chief Officer in a listed company
• A minimum of 1 year working in a (BU specific) related environment
• Project management experience

Job Knowledge

Core competencies, knowledge, and experience:

• Advanced knowledge of Microsoft Office – Outlook, Word, Excel, PowerPoint, Microsoft Project and Internet (essential)
• Knowledge of office management (essential)
• Knowledge of IT/Telecommunications environment (advantageous)
• Financial administration experience
• Knowledge of SAP EVO (advantageous)
• Project management and project coordination

Job-Related Skills

• Excellent administration skills
• Excellent organisational skills
• Excellent oral and written communication
• Ability to pay attention to detail
• Ability to maintain confidentiality at all times
• Ability to work under pressure and meet tight deadlines
• Ability to work independently
• Results orientated and self-motivated
• Forward thinking and proactive
• Ability to execute multiple activities simultaneously

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Role Purpose

• The role of the Executive Head: HR Business Partner is to provide end-to-end HR support to the business unit, provide strategic and operational guidance and support to management teams, lead all business unit initiatives to drive positive employee engagement, support business unit in building sustaining high performance culture and challenge and drive performance across the business areas through exemplary people & organisational practices. Facilitate delivery of the Vodacom functional people plans in support of Vodacom’s strategic objectives. Key focus on organisation effectiveness, talent management & building capabilities.

Your Responsibilities Will Include

• Input to functional people plan that is fully aligned to Vodacom/functional strategy
• Act as strategic sparring partner, engaging on the effectiveness of the BU , processes, systems, data and people
• Challenge & support leaders in business areas to align behaviours/attitude to The VF Way and new ways of working
• Implement all ‘Performance Driven Reward’ plans in business areas
• Deliver a pipeline of diverse future leaders and accelerate high potential development in functional business areas
• Identify and deliver leadership team effectiveness solutions
• Work with L&D to build critical functional capabilities to enable the business areas to deliver against their plans
• Focus the business areas on the Vodacom Strategy and help people to recognise their part in drive performance
• Build a high ‘support & challenge’ relationship with SLT members

The Ideal Candidate For This Role Will Have

• A relevant 3-year degree/diploma (e.g Human Resources, Personnel Management, Industrial Psychology, Business Management, etc,) - is essential - A post-graduate qualification will be advantageous.
• At least 8 to 10 years' management experience as a Human Resources Business Partner, operating executive level, with full competence in all areas of the HR value chain preferably gained in a private sector environment - essential as well as proven experience in the management of a Human Resources section/division.

Core Competencies, Knowledge And Experience

• In addition to the details listed above, the ideal candidate will have an in depth knowledge and understanding
• Broad and comprehensive understanding of Human Resources concepts and principles Competence in all areas of the Human Resources value chain and broad discipline
• The requirement for a broader knowledge and competence in supporting allocated business area across all aspects of HR
• The role needs to balance the needs of business lines with that of HR and ensure alignment with parent company

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Role Purpose

• The incumbent will report directly to the Chief Officer Commercial & Strategy and should have a strong commercial background and good project management knowledge as well as an in-depth knowledge of the business and industry.
• To increase the available time and agility of the COCS in order to focus his time, effort and priorities on strategic initiatives
• To act as liaison between the COCS and other stakeholders both internal and external
• To be responsible for all the data reporting needs within the COCS’s Office to integrate into Exco and board reports
• To assist the Chief Officer Commercial & Strategy with various functions ranging from pro-active financial analysis to business project management.

Your Responsibilities Will Include

Business Intelligence

• Understand the BI tools available and being able to obtain relevant information from the various source systems
• Conduct and analyse financial performance and indicators per segment against main competitors and industry standards
• Monitor progress against assigned strategic initiatives and deliverables
• Report on deviations that could derail the achievements against targets

Support the Chief Officer Commercial & Strategy Officer Office

• Deliver actionable measurement for all impacting projects and initiatives
• Manage creation of consistent and integrated improvement
• Facilitate the dissemination and receipt of key information by working closely with the Chief Officer of Commercial & Strategy and his leadership team
• Interact and engage with MEs & SLT to gather relevant KPI’s

Financial review and analysis

• Work closely with the Finance Business Partner to analyse and interpret financial information to ensure that Vodacom Group operates within budget requirements
• Prepare executive summaries and updates on expenditure/cost against deliverables
• Proactively engage with Vodacom Group Finance Leadership on operational and reporting items as required from time to time
• Monitor the implementation of cost saving initiatives

Reporting and Governance

• Ensure a sound reporting framework is in place which is aligned to the Vodacom / Vodafone standards
• Ensure that good governance principles are adhered to with the CHIEF OFFICER COMMERCIAL & STRATEGY
• Co-ordinate and drive monthly reports and reviews as required by the CHIEF OFFICER COMMERCIAL & STRATEGY with a focus on critically filtering and prioritising key pieces of information
• Prepare the necessary documentations and presentations as required for internal and external audiences by prioritising and validating information that facilitates sound decision making
• Evaluate commercial information and recommend compelling value propositions
• Provide analysis and reporting for Exco and Board of Directors
• Ensure business decision are implemented and executed within the approved and accepted governance framework

Ad Hoc Requirements

• Monitor progress on allocated projects deliverables

The Ideal Candidate For This Role Will Have

Must have technical / professional qualifications:

• Matric / Grade 12 essential
• Minimum of 3 year relevant Degree/ National Diploma or is essential
• Business related courses completed is essential
• Internal candidate with stakeholder relationships is preferred

Minimum Of 8 Years Relevant Experience

• Managing functional responsibilities at a senior manager level within a Corporate environment
• Telecommunications Project management
• Managing / building relationships at Executive level
• Providing financial analysis at Executive Management level

Minimum Of 2yrs Leadership/Management Experience (an Advantage)

OR

• Matric essential
• Relevant business courses completed

Minimum Of 8 Years Relevant Experience

• Managing functional responsibilities at a senior manager level within a Corporate environment
• Telecommunications Project management
• Managing / building relationships at Executive level
• Providing financial analysis at Executive Management level

Minimum Of 2yrs Leadership/Management Experience (an Advantage)

• Candidate will be required to be available to the Chief Officer outside of regulated working hours

Core Competencies

• Presenting and Communicating Information
• Analysing
• Persuading and Influencing
• Delivering Results and Meeting Customer Expectations
• Planning and Organising
• Working with People
• Deciding and Initiating Action

Knowledge

• Detailed understanding of governance and decision making across the business
• Working knowledge of project management methodologies and tool
• Working knowledge of the fundamentals of financial analysis and budget process
• Thorough understanding of the ICT Market and in particular, Telecommunications products, services, technologies, and business processes
• Strong business acumen
• Commercial background and understanding of Consumer and VB