XRF Service Engineer at Watershed Consulting

Overview:

• Installation, maintenance, and servicing of XRF Analytical laboratory equipment at client site or at the supplier’s service workshop

Duties:

• Installation and repair of X-ray fluorescence spectrometers and/or accessories at customer facilities and ensure full functionality according to specifications.
• Familiarize and train customers for operation with the equipment
• Secure customer acceptance following successful installation and repair
• Serve as a supportive and effective communication link between the customer and company to ensure customer service satisfaction
• Promote, quote and sell service contracts to ensure service business growth
• Maintain proper documented records of all field trips and performed services
• Improve the brand awareness of products in territory
• Liaise and support third-party representatives in their respective territories
• Willing to travel into Africa and Europa and have No VISA restrictions

Qualifications and requirements

• Qualification in electrical or electronic engineering, or a related discipline
• Minimum 5 years work experience in diagnosing and repairing analytical instruments, scientific instruments, electromechanical and / or electronic equipment
• Strong technical skills involving analytical instrumentation
• Expertise in analytical X-ray is advantageous
• Excellent customer focus with ability to reliably respond to inquiries, communicate and interact with customers
• MS Office, computer, technical data, and networking communication and presentations skills
• Knowledge of SAP and sales force is an advantage