WFM Scheduler at NTT Ltd.

Want to be a part of our team?

• Compiles staffing level requirement forecasting and workplace scheduling in call-center environments.
• Prepares reports to determine call volume, calling patterns, service trends, and staff productivity.
• Tracks vacation schedules, shift change requests and monitors new-hire, holiday, and seasonal shift needs.
• Updates and maintains scheduling database with current information.

Working at NTT

• Resource Scheduling Administrators/Coordinators support the delivery teams by ensuring that there are adequate and competent human resources available to deliver on all clients’ expectations and contracts.
• They are responsible for coordinating activities and resources in support of projects that impact multiple departments, systems/workflows with low-risk complexity, or multiple projects simultaneously with lesser risk or complexity.

Key Roles And Responsibilities

• Provide all coordination support related to resource scheduling to the delivery teams
• Provide resource scheduling coordination activities to the immediate team
• Provide general project planning support
• Assist with maintaining resource schedules

Knowledge, Skills, And Attributes

• Ability to work with diverse personalities and demonstrates a high level of teamwork
• Proactive in approach and meticulous attention to detail
• Excellent verbal and written communication
• Service-oriented aptitude

Academic Qualifications And Certifications

• Relevant qualification or certification or equivalent related work experience

Required Experience

• Moderate level resource scheduling and/or project management experience
• Demonstrated experience working in a technology services environment