Warehouse & Logistics Manager at Toys R Us and Babies R Us South Africa

Duties & Responsibilities
Key Performance Areas

• Overall management and coordination of all Warehouse & related DC activities (Inbound Receipts, Outbound OTIF, Returns/Credits/Claims, Inventory Management, Quality Assurance, Safety (SHE); Security and General Facility Management).
• Overall management and coordination of all outsourced services, including but not limited to warehousing, logistics and e-commerce fulfilment.
• Overall management and coordination of all internally managed services, including but not limited to warehousing, logistics and e-commerce fulfilment.
• Drive operational efficiency and excellence. Generate, cultivate and communicate ideas for continued improvement of processes and activities across all areas of the DC and logistics operation.
• Measuring performance, providing feedback and hold the Team accountable for their performance.
• Work closely with internal functions (Ecommerce, CRM, Store Operations, HR, Finance, Buying, Planning) to build and secure support and resources for projects and initiatives.
• Developing annual operating budgets in support of the company's financial goals and responsible for P&L management; Complete cost justification and determination of Return on Investment (ROI).
• To ensure ON-TIME delivery of goods and orders to all stores and customers.
• Accurately and competently report all inventory adjustments for signoff as per company rules.
• Ensure the monitoring of quality, quantity, stock levels, costs and efficiencies of the warehouse.
• Provide, lead, give directions and set priorities on stock requirements, availability, and load planning
• Resolve delivery inconsistencies, stock returns, credits and damages.
• Report and ensure that internal control systems are functioning.
• Maintain age analysis report, identify and motivate the write off and/or bad quality stock.
• Maintain a good level of housekeeping.
• Ensure warehouse is safely secured.
• Implement strategies to enhance overall performance.
• Implement operational best practices – supported by detailed Standard Operating Procedures (SOP’s) for all of the operational activities within the Warehouse and associated Operational activities.
• Ensure products are correctly received, put-away, stored, accurately picked, packaged, labelled and shipped out to stores in a timely and cost-effective manner.
• Manage relationships and negotiating with the suppliers and transport partners.

Desired Experience & Qualification

Qualifications and Experience

• Matric (Essential)
• Diploma or Degree in Logistics/Warehousing (Essential)
• Driver's license, with PDP (Advantageous)
• Min 5 years related Warehouse experience in Retail industry
• Intermediate MS Office Skills (Essential)

Behavioral Competencies

• Good communications skills (verbal and in writing)
• Good interpersonal skills