User Experience Specialist - Kuilsriver, Cape Town at Ackermans

Job Advert    

• We're online and in search of a dymanic individual to lead the Customer Centric digital experience for the online channels. To apply user-design thinking to create wireframes, and designs that bring value to life. To lead the User Experience competency with both internal and external partners.

Qualifications    
Essential: 

• Grade 12, Matric  
• A bachelor's degree in business, IT, engineering, marketing or related field. 

Knowledge, Skills and Experience    
Knowledge:  

• Understanding of African digital market and customers
• Knowledge of legal compliance 
• Customer knowledge on the target users / customer
• Customer discovery and research 
• Agile development and execution
• Understanding of methodologies
• Data Knowledge, data gathering and analysis, generating insights and execution  

Skills:  

• Ability to influence and engage across all levels of the business 
• Technology and design development
• Stakeholder management 
• Innovative and solution-orientated

Technical: 

• UX and market research
• Mobile Application and Web Interface Design
• User Journeys
• Web and Data Analysis 
• User Experience testing and interface prototyping

EXPERIENCE:
Essential: 

• Experience and proven success in translating business requirements into customer-centric wireframes, user journeys and designs (5 years) 
• Experience as UX Designer or Lead and proven record of successfully designing UX and prototyping new features  (2 years)

Preferred: 

• User-Centered, Interface or User Experience design
• Lead Customer User experience 

Key Responsibilities    
Responsible for :

• Designing Customer led interfaces to features and capabilities on the website and other digital channels , enabling the best Customer experience.
• Conducts research using user experience methodologies.  
• Planning and designing new concepts to enhance the Customer online experience. 
• Designs solutions and produces user experience outputs.
• Gather, understand, and document requirements with regards to the user experience component. 
• Facilitates design discussions, influence stakeholders, presents results and solutions.  
• Ensures seamless and cohesive user experiences through sophisticated user interfaces. 
• Focuses on designing Customer interaction insights through user centric analysis and evaluation techniques.
• Applies them to usability-based interface design to ensure the provision of the best possible solution to specified business requirements. 
• Effective communication to all relevant stakeholders

Closing Date    
2023/07/30