Travel Sales Advisor at Quark Expeditions

We are based out of our office on the Waterfront in Cape Town, and ask for you to work with the team in the office (this is not a remote working role).

We offer a full-time permanent position, working 40 hours per week, the shifts will all be afternoon/evening shifts with varying start times, anytime between 3pm - 7pm local time.

What you will be doing

• Connecting with prospective travelers and customers via phone, email and live chat
• Qualifying and disqualifying inbound leads in a high-volume environment
• Meeting and exceeding monthly sales targets while driving outstanding customer service at all times
• Converting sales leads and opportunities to upsell and cross-sell where possible
• Offer and sell all ancillary products, e.g. Pre/post, flights and insurance
• Answer customer post-sales enquiries via phone and live chat outside of the client services business hours
• Maintain detailed and accurate notes in the Salesforce CRM for a successful transition to the Client Service team