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The Ignition Group is one of Africa's largest providers of technology, media, telecommunication and financial services, and is built around a powerful purpose - to make life better through innovative technology. We approach markets that are traditionally complex and contested, and then simplify them, making life easier for consumers, and business more effic...
Primary purpose:
The Training and Quality Officer works closely with the Quality Assurance Team and relevant internal stakeholders to understand customer service levels, manage risk of not meeting service level agreements and liaising directly with the customer to ensure client satisfaction. This position will independently audit and identify risk within the activities of contact centre teams to ensure compliance within fraud prevention, business rules, and other operational requirements based on Ignition Group policies and procedures.
Key roles and responsibilities:
Auditing:
Compliance:
Reporting:
Client relationship management:
Requirements
Education, experience and attributes:
Knowledge, skills and attributes:
Education and Training:
Experience:
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