Trainer at Clicks Group

About the Job

Introduction

• The Body Shop is an International brand of luxury bath, body and beauty products operating in retail locations throughout South Africa. We currently have a vacancy for a Trainer. The main purpose of the job is to support the brand in achieving strategic objectives and operational excellence through developing people who are optimally inducted and up-skilled, through relevant and agreed training and coaching.

Job description

• To coordinate the delivery of learning activities in line with the approved calendar, budget and business requirements.
• To deliver management development programmes, according to group standards, in order to develop organizational capability and to meet current and future business needs.
• To deliver learning and development programmes that supports the organizational Transformation Agenda.
• To deliver learning and development interventions in line with quality standards in order to achieve learning outcomes and business objectives.
• To evaluate, monitor and report on learning and development interventions, in line with quality management standards and business requirements in order to ensure positive business and learner impact as well as continuous improvement.
• To comply with group policies, quality assurance standards and regulatory requirements.
• To provide learning and development advise, guidance and support to business stakeholders in line with group policy and standards in order to achieve business objectives.

Minimum requirements

Job Objectives:

• To analyse needs, design, plan, communicate, organise and co-ordinate the training calendar and subsequent training events (internal and external), as agreed with the Business Leader and Training Strategy.
• Facilitate training as per training calendar and perform coaching where appropriate.
• Conduct assessments during and after training, and communicate results timeously to all relevant parties.
• Keep record of training events by using attendance registers, logging training records onto the CRS system and reporting training results to relevant parties.
• Support training and development projects where agreed.
• Support with course material maintenance and training program design, where assigned and realised.
• Ensure own business updates and understanding to allow effective and real time skill transfer.
• To support line by overseeing and driving the implementation of key training programs (e.g. TBS Store Manager Development Program).
• Build and maintain relationships with key stakeholders and use these relationships to actively drive a development culture within The Body Shop.

Qualifications and Experience:

• Matric/Grade 12 (essential).
• 3 Year Diploma or Degree (occupational directed education, training, development practitioner (ODETDP) (essential).
• 3-5 years within training and development in a retail environment (store specific).
• 3 years experience in facilitation and presentation.
• 2 years experience in instructional and course design.
• Business (operational) experience.
• Assessor and moderator experience.

Skills, Abilities and Job Related Knowledge:

• Training needs analysis.
• Knowledge of TBS products lines and operations.
• Knowledge of NQF, SAQA, Skills Development act.
• Knowledge of training and development framework and methodologies.
• Communication and marketing skills.
• Verbal and written communication skills (report writing).
• Conflict and dispute management skills.
• Service and budget negotiations skills.
• High-level presentation skills.
• Change management facilitation skills.