Towing Service Consultant at Santam Insurance

WHAT WILL YOU DO

• The Towing Service Consultant will fulfil duties such as creating payment orders for all regions within Santam. Contact relevant stakeholders and advise on benefits as well as strategic objectives. 

This role will also include the following:

• Review caption on Dreamtec, and compare with notification request  
• Verify Supplier details if supplier is a Santam contracted / non-contracted supplier.
• If supplier is not contracted with Santam, notify the claims service consultant, to start with Non-contracted Towing process.
• If supplier is contracted with Santam, identify if the supplier qualifies for an incentive
• If supplier is contracted with Santam, search the supplier on JDE, load the amount due to the supplier and submit the order 
• All towing arranged on Dreamtec, an admin fee to be loaded in respect of first Assist. 
• Invoices received in the Towing mailbox, to be looked at accurately before processing, or referred to the relevant stakeholders.  
• Queries received in the towing mailbox, to be looked at accurately before feedback can be provided.
• All Claim Center claims an activity to be actioned to add quote, and same process applies from step 1 to 6.

 
DUTIES AND RESPONSIBILITIES

• Telephone and e-mail Management
• Being professional on phone and e-mails always
• Make appropriate selection on JDE for claims as per systematic requirements governed by the policy terms and conditions.
• Servicing our Suppliers including: adherence to prompt responses on all verbal and written correspondence, general queries and claims management, monitoring and reviewing of mailboxes daily to action tasks in a prompt and efficient manner and relationship building.
• Ensuring performance standards are met against KPI’s and KPA’s
• Attending all training schedules as required

 
QUALIFICATIONS AND EXPERIENCE

• Matric
• Minimum of 3 years’ experience in Short Term Insurance essential preferably claims
• Preferred candidate to be bilingual (English and Afrikaans)
• Excellent computer literacy – MS Office and Santam systems
• Strong client service orientation (do you experience in negotiatingTowing 
• JDE / Dreamtec / Claim Center experience will be beneficial 

 
SKILLS AND KNOWLEDGE

• Insurance process knowledge
• Success in working with cross-functional groups both internal and external to the organization. 
• Excellent communication both verbal and written
• MS Office and proficiency with Santam systems and processes
• Computer literacy
• Attention to detail and accuracy
• Problem solving skills
• Negotiation skills

COMPETENCIES

• Drives results
• Deciding and initiating action
• Collaborates
• Client focus
• Flexibility and adaptability
• Action orientated
• Situation adaptability
• Optimises work processes
• Emotional intelligence
• Critical thinking
• Curiosity with creativity