Technology Technical Representatives X2 Global Grade 10 at Barloworld Equipment

Key Outputs

• Support all regions and countries including South Africa, Lesotho, Eswatini, Zimbabwe, Mozambique, Zambia, Botswana, Namibia, Malawi, and Angola.
• Perform TES Customer opportunity development.
• Solicit support as required; including but not limited to VisionLink and MineStar.
• Collaborate in driving TES onboard Excellence.
• Configure and calibrate the advanced TES on-board and off-board systems.
• Troubleshoot advanced on-board and off-board TES issues.
• Identify and resolve system problems with the customer and network communication teams.
• Log TSC tickets for support calls
• Assist and mentor level 1 and 2 techs and liaise with TSCs and Cat support.
• Assist TC in collecting information for advanced support.
• Execute hardware and software product updates.
• Liaise with product specialist and/or application specialist as needed to ensure onboard and office space systems are configured properly.
• Resolve technology issues.
• Manage and report on TSC (Technology Solution Centre) performance and DSN.
• Compile informative technology issue reports and address to management.
• Assist service and support operations, ensuring technology service is performed at Cat standard speed and quality.
• Resolve technology issues according to Service Letter guidelines.
• Ensure effective self-management and performance ownership.
• Advise on warrantable technology issues.
• Percentage of personal training completed.

Qualification, Experience And Competencies

• >5 years cross discipline experience
• Experience in earthmoving environment
• Extensive background in electronic and IT systems troubleshooting, datalinks, networking, GNSS, and databases.
• Thorough understanding of Cat electronic service tools and systems including ET, SIMSi, DSN, CPI, TSC, etc.
• Know how to information using SIS, Dealer Connect obtain, Service Mags, Service letters, IRMs, etc.
• Trained on service of advanced TES products.