Technician: UPS and Inverters (Bloemfontein) at Mustek Limited

Job Purpose:

• The technician is responsible for servicing, testing and repairs of inverters, mainboards and UPSs, and/or other related equipment and components depending on the requirements of the position. The technician also provides technical support to customers relevant to the specific area/discipline.

Responsibilities:

Technical Service

• Follow the correct test process for all products.

 Customer Satisfaction

• Complete 6 repairs per day according to the specific discipline.
• Maintain work rate at above 90% of SLA as per described SLA for the products 2 business days.
• Maintain a rework rate of below 2% of SLA within a 90-day period between barcodes.
• Keep all notes up to date and inform clients of progress on repairs.

 Housekeeping

• Keep work areas clean at all times.

 OHS and ISO

• Ensure compliance with environmental, OHS and safety, including quality standards set forth by the company and comply with PPE regulations.

 Stock

• Have no test stock outstanding for more than 2 business days.

Qualification and Experience:

• Matric
• CompTIA A+ or equivalent
• Valid code 8 driver’s license
• 2 years in technical customer services toe/helpdesk environment

Skills and Knowledge:

• Good knowledge of general administrative and internal processes
• Knowledge of ICT industry
• Product offering software and hardware technical knowledge
• Basic computer literacy especially in Microsoft applications skills
• Problem solving skills (analytical)
• Good communication skills (verbal and written)
• Technical skills and problem analysis