Technical Administrator at Shoprite Group of Companies

Purpose of the Job    

• The purpose of Technical Administrator role is to provide administrative and organizational support to the Properties Technical Team, ensuring they are fully supported and enabled to deliver operational objectives. This role further serves as the face of administrative and organizational support services to both internal and external stakeholders, providing an exceptional customer service experience.
• Day-to-day responsibilities include engaging with team members and their requests, creating orders on SAP, assisting with the co-ordination of maintenance at Home Office, assisting with contractor management, compiling and managing technical spread sheets. This may also include managing diaries, organizing meetings, managing onboarding of new team members, travel booking and overseeing the general running and efficiency of the office.

Job Objectives    

• Support Technical Managers and overall team with daily administrative tasks and coordination of documents through various channels (I.e., Email, Microsoft Office, etc.) ensuring efficiency in the management of relevant documents.
• Manage purchase order processes on the relevant systems, I.e., creating, tracking and monitoring Purchase Orders on SAP Plant Maintenance.
• Support all administrative processes in compiling process flows, policies, procedure management, maintenance budget and updating expenditures.
• Ensure administrative efficiency in managing technical databases, files and records for properties technical team, including outsourced service providers and vendor documentation.
• Ensure efficient administrative coordination of maintenance at Home Office, and management of documents with other teams, including documents for approval to relevant signatories.
• Provide client support to issues related to property technical maintenance and ensure timeous feedback on all stages of maintenance progress.
• Assist and coordinate administrative efficiency for departmental audits as per established procedures and timelines.

Qualifications    

• Grade 12 certificate - (essential).
• Diploma or certificate in Office Management or a related field - (desirable).

Experience    

• +2 years’ experience in a properties/facilities/construction administration environment or similar with knowledge providing administrative and organisational support to a team and engaging with clients and stakeholders across functions and levels - (essential).
• Working experience with Contractors and Technical staff - (essential) 

Knowledge and Skills    

• Strong proficiency in MS Office including Word, Excel, PowerPoint, Teams and Outlook - (essential). 
• Working knowledge of property maintenance system, preferably SAP Plant Maintenance module - (essential).
• Understanding of lease agreements with special focus to: - (highly beneficial)
• Knowledge of financial management principles for budgeting - (desirable).