Team Leader: Phlebotomy (Permanent position) at Lancet Laboratories.

Collects blood and other specimens for clinical analysis, evaluation and/ or diagnostic purposes. Deputises for charge sister/deputy charge sister when required.
 
Registration in relevant discipline with HPCSA/ SANC

0-1 Yrs Relevant Working Experience

 Job knowledge 

• Anatomy, physiology and medical terminology relevant to medical pathology
• Laboratory information systems
• Medical ethical guidelines in the medical pathology fields
• Organisational policy procedures
• Phlebotomy procedures

key Performance area 

• Ensures that patients/ clients from whom a blood or other specimen sample (e.g. body fluids, tissue and excretion) is to be taken, are correctly identified and educated about the actual procedure and their rights, in compliance with relevant standard operating procedures.
• Draws blood and collects non-blood specimens from patients/ clients at various locations, using the correct and sterile equipment in a manner that will yield the best results. This may include the use of Point of Care (POC) biomedical instrumentation systems and rapid testing kits for pathology.
• Observes the physical condition of patients during blood taking and ensure the safety and comfort of patients/ clients.
• Ensures that bio-hazardous waste is disposed of in the correct manner to comply with relevant safety protocols and standard operating procedures.
• Keeps records of specimens collected and ensures that all relevant patient details and clinical information is accurately recorded.
• Ensures dispatching of specimens for processing in accordance with prescribed standard operating procedures and monitors progress and filing of reports, including handling queries and report delivery, in line with prescribed turnaround time requirements.
• Monitors stock levels of all collection materials and orders additional stock to ensure the availability of required materials at all times.
• Implements sound housekeeping procedures and work effectively with others as a member of a team to ensure a safe working environment in accordance with relevant legislation and all safety protocols. This includes the on-going maintenance of quality control standards, adherence to infection control measures and participation (as per delegated responsibilities) in the preparation processes for internal and external quality control audits.
• Represents the organisation by applying the principles of customer care in the medical pathology field and interacts professionally and ethically with patients, clients, doctors and hospital staff.
• Assists pathologists with special procedures (e.g. bone marrows, fine needle aspirates, perform sweat tests, pap smears, etc.) when required and in compliance with relevant working instructions and standard operating procedures.
• Oversees the provision of pre and post HIV and AIDS counselling for patients at designated sites in accordance with relevant protocols.
• Receiving cash from patients and ensuring banking of monies in accordance with relevant standard operating procedures.
• Reports incidents, logs customer complaints and problem solution, reads documents and actions tasks on the laboratory information management system in compliance with relevant organisational policy.
• Regularly deputises for the charge sister/deputy charge in case of absence or on request by regional nurse manager.
• Train and mentor staff to ensure they have the required skills and are able to achieve their performance objectives.
• Participate in regular meetings with Supervisors and/or Management to report on operational matters.

Competences 

• Ability to cope with nervous / distressed patients
• Ability to work in a pressured environment
• Ability to work as part of a team
• Adherence to company dress code
• Administrative skills
• Attention To Detail
• Communication
• Customer Orientation
• Empathy
• Flexibility
• Interpersonal skills
• Team leader skills
• Ability to handle sensitive and confidential information