Operations Manager at MRI Software

POSITION OVERVIEW:

• MRI Software is seeking an experienced and motivated Operations Manager to lead a team of approximately 14 back-office professionals providing shared services to the EMEA Professional Services department.  The role requires strong leadership, operational management, and coordination to ensure the delivery of high-quality services in operations, project coordination, and PMO services. The successful candidate will report directly to the Director of Professional Services in South Africa, with a dotted line to the Operations Director in EMEA, and will play a key role in building a high-performing team.

RESPONSIBILITIES:

• Team leadership and people management, focusing on fostering a strong culture of collaboration, accountability, and excellence
• Oversee the hiring, training, ongoing development, and performance management of team members
• Inspire and ensure the team delivers operational, project coordination, and PMO services at the highest standard and to meet organisational objectives
• Continuously monitor performance metrics and processes to identify areas for improvement, efficiency gain and suggest corrective actions where necessary
• Drive commonality of approach and service delivery across the EMEA region, ensuring alignment with global strategies
• Act as the primary point of contact for internal stakeholders within the EMEA Professional Services department, ensuring expectations are managed, and issues are resolved in a timely manner
• Provide regular updates to senior leadership on team performance, key challenges, and opportunities
• Collaborate closely with the Operations Director for EMEA to shape, develop, and support the scaling of services and operational models as the needs of the business evolve

REQUIREMENTS:  

• 5+ year experience in operations, project management, or shared services roles, with at least 3 years in a leadership or team management capacity
• Strong understanding of back-office operations, project coordination, and PMO services
• Proven experience in motivating and leading diverse teams, fostering high-performance cultures, and delivering operational excellence
• Ability to thrive in a dynamic, fast-paced environment, manage competing priorities, and maintain a client-centric focus
• Excellent communication, documentation, organisational, presentation and problem-solving skills
• Familiarity with resource management, with a focus on process optimisation, improvement, and efficiency
• Experience working in a global or multi-regional environment is a plus

We’re obsessed with making this the best job you’ve ever had!  

• We want our staff to love working here, and so we’ve created a few unique perks such as office breakfasts, quarterly lunches and virtual social events. Additionally, we value your input in your employee experience and have employee-led groups such as our DEI committee, employee resource groups such as Women and Allies, and our Pride Event Group 
• Have confidence in your health with our offered Medical Aid Scheme.  
• Invest in our competitive Personal Pension plan and help set you up for your future. 
• Big on family? So are we! Here at MRI Software, we recognise that your family is important, and being able to spend quality time with your family as it grows is a wonderful experience. Therefore, the MRI Software Parental Leave benefit is designed to give you the opportunity to spend time with your new arrival(s).  
• Enjoy a fantastic work-life balance with 25 days of annual leave plus Public Holidays, in addition to a bank of 16 hours of "Flex Time Off" to be used whenever and however you choose!
• Further your professional development with our Tuition Reimbursement Schemes  
• Enjoy the flexibility of working from anywhere in the world for two weeks out of the year!