Team Leader: Banking at Absa Group Limited (Absa)

Job Summary

• To plan and oversee the delivery of accurate and timeous banking transactions through the execution of predefined objectives as per agreed standard operating procedures (SOPs).

Job Description

• Transactional Processes:: - Manage and monitor capacity and workloads within areas of accountability and re-allocate efficiently and effectively; - Accountable for ensuring seamless execution of day-to-day core processes; - Ensure that all transactions performed within area of accountability are compliant with appropriate regulatory and control frameworks; - Ensure the team executes all duties in a timeous and efficient manner. These may include: KYC reviews, PEP reviews, Annual Client Reviews – Manage the rejections/rework rates and ensure corrective measures are implemented to address issues – Deliver all Project related initiatives within area of accountability | Stakeholder Management:: - Build strong relationships with both global and local internal and external stakeholders. - Effectively communicate developments within areas of activity to all relevant stakeholders. - Ensure impeccable and timeous service levels - Liaise with various Business Units to achieve business objectives - Ensure that teams collaborate effectively to deliver a high level of client service - Liaise with Process and Projects Managers | Query resolution:: - Escalation point for issues and queries within areas of accountability - Undertake query resolution related to client portfolios | People: : - Manages colleagues in area of responsibility to deliver against the operational plans and performance targets (including cross product / collaboration goals), leveraging appropriate people management practices (across the employee lifecycle) & team process to ensure effectiveness, - Actively coaches and develops team members; -Drive staff engagement by acting as a role model for the organization’s values and behaviours

Education

• National Diplomas and Advanced Certificates: Business, Commerce and Management Studies (Required)