System Engineer - Johannesburg at FirstRand Group

Job Description

Hello Future Systems Engineer

FNB Connect and Service Provider is looking for a dynamic and highly driven Systems Engineer to join their team. The successful applicant will provide specialist high-level technical advice, high-level problem resolution of complex problems, system security and policy implementation monitoring. The IT Systems Engineer should create working relationships with Software Architects, Systems Analyst, Developers and business and testing teams to ensure that infrastructure designs are supported and meet the Business requirements. This role requires a technical development background to be able to understand non-functional system behaviour and requirements and make recommendations for improved scalability and performance enhancements across infrastructure, application, and database layers of systems.

Are you someone who can:

• Deliver exceptional IT Support service that exceeds customers’ expectations through proactive, innovative and appropriate solutions.
• Manage objective working relationships with a variety of stakeholders, including end-users, Vendors, project managers by providing input to business requirements.
• Manage service desk and incidents to provide efficient IT support, aligned to SLA's and agreed standards.
• Minimise system downtime through pro-active monitoring and planning; Ensure trending and minimisation of recurring problems.
• Manage agreed projects to ensure successful implementation within agreed timeline.
• Provision of an efficient IT administration service through careful and timeous planning, reporting, and updating of all related information.
• Troubleshooting skills for resolving system issues, performance optimisation and communication skills.
• Oversee IT systems, ensuring reliability and support for hardware and software deployments.
• Proactive monitoring and resolution of IT systems.
• Administration maintenance and support of Linux operating systems.
• Resolve major incidents and technical escalations within agreed SLAs.
• Perform root cause analysis for problems and provide a workaround to ensure business continuity.
• Ensure we have minimal disruptions and restore services as per agreed service level agreements (SLAs) through active issues resolution and participation in war room sessions.
• Build and maintain an active communication channel with all business and external stakeholders.
• Keep the Business unit informed on any outages impacting our customers.
• Change Management, review and structure effective implementation plan, rollback plan and test plan, risk, and impact analysis for critical or complex changes.
• Plan and procure the required hardware and software to meet business needs.
• Continues monitoring of system performance and implements system tweaks and fine-tuning.
• Track and implement required firmware upgrades and security patches across multiple hardware platforms.

You will be an ideal candidate if you have:

• A broad understanding of network concepts (IP Addressing, routing, DHCP, VLAN, Trunks, NAT, and LAN)
• Strong experience working with Linux, command line and Shell scripting,
• Have a strong technical analysis skills background to support/maintain operational systems.
• Strong knowledge of Linux, Syslog, SSH, SFTP, and Wireshark.
• Understand, interpret, and add input into system architectural designs.
• Experience with SSL client/server and web services configurations.
• Experience with client/server architectures, web services, and SSL implementations.
• Experience managing production systems running in a Java environment.
• Deploy and provide technical support issues raised from Non-Prod to Production.
• Ensure quality and change management methodologies.
• Participate and provide technical input to vendor technical solutions.

Additionally:

• Exposure to TCP/IP & Client Server Model
• DevOps Experience, Containerization, OpenShift, Ansible Automation, Chef, Puppet
• Monitoring tools knowledge. App Dynamics, Zabbix
• Centos, Ubuntu, and Red Hat Linux
• Virtualization, Oracle, and Linux VM
• knowledge of automation and automation tools such as ansible
• Good knowledge of one or more configuration management tools such as Chef, puppet etc..
• IN depth knowledge of Linux: RedHat, CentOS, Debian, etc.
• Experience in Jenkins, pipelines, GIT
• Good knowledge of monitoring tools
• Familiarity with containerisation and Container Orchestration tools such as Docker
• Good knowledge of Shell scripting
• Good knowledge of protocols such as DNS, HTTP, LDAP, SMTP and SNMP

Qualifications and Experience:

• BSC Degree or related IT Diploma
• 3+ years in IT operations, preferably in telecommunications will be advantageous.
• Proven track record in IT infrastructure, network systems, and security implementations.

You will have access to:

• Opportunities to network and collaborate
• Challenging work environment
• Opportunities to innovate

We can be a match if you are: 

• Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough to.
• Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it.
• Adaptable, curious and willing to learn.
• Passionate in providing insights.
• Thrive in a collaborative environment.