Supply Chain Fulfilment Coordinator - Kuilsriver at Ackermans

Job Advert    

• As the Supply Chain Fulfilment Coordinatorwithin Ackermans at our Kuilsriver Office you will be responsible for coordinating online commerce fulfilment activities and ensuring the online commerce customer experience is done with diligence.  This role requires an individual who has a strong stakeholder management and engagement whilst constantly considering costs, performance and customer expectations.

Reporting directly to the Fulfilment Manager you will be part of a dynamic and diverse team of Supply Chain Phadimas!
If you have a minimum of 1 years’ experience in a clothing retail environment and previous experience in order fulfilment and logistics, change management and online commerce, consider this to be an opportunity to take your career to the next level.

Qualifications    
Essential

• Matric with mathematics

Preferred

• Relevant degree in Logistics / Operations Management / Supply Chain Management / Engineering or Business / Commerce is advantageous

Knowledge, Skills and Experience    

• Experience in liaising with stakeholders at all levels
• Knowledge of relevant consumer protection act principles
• Online commerce pick and pack customer order knowledge
• Online commerce fulfilment requirements
• Influencing, persuading, negotiating
• Problem solving skills and the ability to work on a tactical level
• Ability to work cross functionally in a service led environment
• Ability to engage and interact professionally with internal and external people
• Ability to use data analytics to evaluate problems and make decisions towards a solution
• Excellent oral and written communication skills
• Accuracy and attention to detail
• Self-motivated and willing to take initiative
• Working knowledge of M365
• Organised approach to task completion
• Ability to work in a fast-paced environment
• Must be able to work weekends and overtime as required (volume and growth dependent)
• Previous experience in order fulfilment and logistics
• Previous change management experience
• Previous experience in online commerce (minimum 1 years)
• A minimum of 1 years’ experience in a clothing retail environment

Key Responsibilities    

• Inventory control and movement
• Identify, correct, and track transporter claims for both online commerce as well as store merchandise deliveries
• Issue resolution and corrective actions implemented
• Complete transporter claim form andmanage workflow
• Identify and report fulfilment risk 
• Customer parcel tracking, management and performance of the online commerce transport service providers
• Record and investigte customer and store claims
• Continuous improvement initatives are identified and reported
• Assembling and analysing daily data to track and manage the experience to the customer and stores
• Exception and performance reporting on daily, weekly and monthly basis
• Controlling of expenditure, tracking, and reporting against online commerce fulfilment budget
• Queries and complaints are recorderd, investigated and managed

Other    

• Must be available after hours over a 7 day week
• The ability to work under pressure and tight deadlines in a fast-paced work environment
• Flexible approach to work as dark store operations can spread over shifts
• Recomendations to managent to improve processes, service delivery and compliance

Closing Date    
2023/07/20