Store Supervisor - CPT at ManpowerGroup South Africa

Duties:

• Cashier and Admin functions (back-office admin functions i.e. Dolphin lookups; cash-ups, banking and daily reconciliations).
• Perform Stock Room Clerk role.
• Perform Acting manager role.
• Back-office administration.
• Action markdowns.
• Store opening and closing.
• Stock counts.
• Achieving individual targets.
• Contribution to store targets.
• Stock management performance.
• Visual merchandising performance.
• Administrative performance – cashing up staff; cash desk supervision; stock control; back-office admin functions.
• Operational planning and objective / target setting, priority setting and scheduling (staff scheduling & daily teas and lunch planning; individual targets).
• Monitoring and reporting (stock management; sales targets; expenses; admin policies and procedures).
• Resolve escalated issues e.g. customer queries.
• Casual recruitment and selection.
• Individual performance management and training / development.
• Motivate and discipline team.
• Company culture and values.
• Effective Operations team member and liaison with internal and external service departments (e.g. IT, Finance, RCS, infrastructure suppliers, etc.).

Minimum Requirements:

• Grade 12
• Tertiary qualification in management, finance or commerce would be advantageous
• At least 1 - 3 years’ experience in a Store Assistant role or alternatively at least 3 years of supervisory experience in a retail customer-facing role. 
• Strong leadership and customer management abilities.
• Customer service-oriented with in-depth knowledge of basic business management processes.
• Excellent communication and interpersonal skills.
• Must be able to work shifts, weekends and public holidays.

Skills Required:

• Selling skills
• Working knowledge of a store management system
• Financial skills
• Knowledge of Industrial Relations
• Basic coaching skills
• Computer Literacy – Microsoft Office

Personal Requirements:

• Confidence and Decisiveness
• Pro-active
• Leadership
• Building Talent / Developing Others
• Adheres to Principles and Values
• Relating and Networking
• Persuading and Influencing
• Presenting and Communicates Information
• Writing and Reporting